Select Blinds

very punctual delivery

product arrived well packed and was easy to install

The blinds I've ordered came within a few days. It was well packaged and custom made exactly to my specification. No complaint on ease of ordering and service. I'm now thinking of ordering a few more blinds for my other rooms.

Recently I ordered 5 blinds from Select Blinds. The website was easy to use, I was able to select color and sizes easily. Luckily I ordered during an incredible sale and saved a lot of money. The order arrived quickly, installation was easy, and amazingly my measuring actually worked and the blinds fit perfectly. Every time I walk by my windows, I'm very happy with the new look.

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Review: I ordered blinds 70w 80L I received vanes that were 78 1/4 long. Light shines through the bottom. I called right away.

I was told another set would be sent right out. I sent the pictures they asked for. I called again and was told the order was put through and I wouldn't have to return the incorrect ones. After that I called to find out when they shipped and yet another agent told me I was given wrong information and the manufacturer would not remake the blinds and that when you order an 80L they send 78 1/4L vanes. I have not heard of such a thing like that. Nothing was said to me when I ordered over the phone. I would like to think I ordered from a fair and ethical company that works to make things right but the last agent pretty much hung up on me. I would really like this resolved.Desired Settlement: I would like select blinds to keep their word and replace the incorrect ones. I haven't dealt with many reputable companies that have this kind of customer service?

Business

Response:

I am sorry that you are so disappointed with your product. One of our customer care managers will reach out to you in the next 24 hours to discuss and rectify your problem.

This has been the best experience ever. I was so worried about getting blinds online but they made it so easy. The installation was also easy. Thanks Select Blinds!

Bought 4 window blinds and a set of blinds for my sliding doors. The blinds themselves are decent quality, fair for the price paid. customer service is not on par however, one issue I had with 2 of the 4 was the cordless system had very little tension. I called and they gave initially told me they would request remake from mfg, then a few days later they email me and said that the mfg told them to pass along the instructions to retention. I completed that procedure and it didn't work, I emailed back and said that it hadn't and never received any further communication from them. The second issue I have is the variance between the width that they are cut to. they are all over the place and not even close to what they promise on their website. One was particularly bad and I asked for a new one, I sent in the pictures they requested and they once again promised a remake, a few days later I received the same email stating the mfg declined.... this blind was about a half inch short and has a significant light gap..... They over-promise and so not stand behind their products. Will not be doing business again.

Very bad experience. We ordered 4 vertical blinds, 2 were for a long slider, and I called prior to ordering and was assured that the tracks would line up perfectly. They did not!! They refused to take them back, had all sorts of ridiculous excuses, very poor quality. I recommend that this company should be avoided.

Review: I am writing regarding my order numbers [redacted] and [redacted]. As the original order will note, I started my order on November 30, and I still do not have any shades. I have two issues: timing, and pricing.

Timing: I attempted to place my order with your representatives, but due to orders on their end, the order did not process until 12/17. I am still waiting for that order. I spoke with Jaron who was unhelpful in finding out updated production information and initially would not upgrade the shipping without charging me, even though the order was "placed" 11 days ago. Again, it was placed before that, but due to errors in your system it did not process until 12/17.

Pricing: I paid for 17 blinds on a special where each 4th blind was free. Rather than pricing this as every fourth blind was free in order of price, the three lowest were marked as free. If I had placed this as 3 separate orders for 4 blinds each fourth highest blind would have been free. I am requesting an adjustment to reflect that pricing, which will result in $200-$300 savings to me. Otherwise, I request all of my orders be cancelled and the full amount refunded.Desired Settlement: 1. Expedite Shipping on the 2 blinds in production

2. Follow-up with employee [redacted]

3. Adjust the free blind to every fourth most expensive one with reimbursement for the excess amount charged.

Business

Response:

We are very sorry that you are unsatisfied with your order process. We will have a manager call you ASAP with a solution to your issue.

Consumer

Response:

The representative was friendly, but was unable to offer any corrections to the order. I will cancel the order as I was told I could do.

Business

Response:

We will have a manager contact you tomorrow January 2nd. Our buy 3 get 1 free promotion works as they all do and the free blind is always the lowest cost of the 4. In the case you have 8 blinds, it would be the lowest 2 priced blinds or shades. As for the delay in shipping, it is our understanding you were waiting for samples to pick what you wanted and that played a role in the delay. Our agent notated that she has given you all the necessary tracking information. Hopefully our manager will be able to work toward a resolution for you.

The ordering process was straight forward and easy. The blind arrived in a timely manner. It is very nice and fits perfectly! Easy to install, too. I would definitely order from this place again.

Review: On May 5, 2014 I entered the selectblinds.com website - I help a friend with decorating here in Texas -she needed to order Roman Shades, so I entered the site mentioned above. For some reason I could not see on the screen what I was ordering, so I called the number on the screen, and the operator helped me to complete the order, so I wrote down the details that the operator gave me, but I never got an email from then with confirmation of the order from them. I asked for the shades to be delivered to my client's address but when the shades were delivered, my friend was out of the country on vacation. When she got back she opened the box and found that one of the shades was made of a different material. She called to tell me about it, so I went and got the shades. After I got home on July 28th 2014, I called and I spoke to someone by the name of [redacted] and she told me what to do to return the shades. But the day after I talked to her I fell off of a ladder and fell on my tail bone, therefore I was disabled for three weeks. 'Then I shipped the shades back via.'UPS and that cost me $60 some odd DLS, - I cannot find the amount right now - and I did so following the instructions given to me by [redacted]. They were supposed to let me know when the shades arrived so that I could reorder, but it took a while before they let me know that they had arrived. Then I spoke with a lady by the name of [redacted], who took the replacement order over the telephone, the three roman shades of the same fabric SOLID NEUTRAL that I had told the operator on the original order # [redacted] for the amount of $823.29 - The replacement order is #[redacted] and at this time [redacted] was doing the transaction, and she told me then that it was an even exchange. But when she emailed me the transaction the amount was $617.47 So I wrote [redacted] a note telling her that the new order was NOT AN EVEN EXCHANGE, to please refund $205.82 to either my credit card or to send a check in my name to my address. The Roman Shades arrived on October 9th 2014 which they had shipped to the wrong address!

During the times that I spoke to [redacted] and [redacted] about this matter, I was NEVER told that they do not do refunds. Their website says that returns are accepted without questions asked, but it does not say that refunds are only credited to the client's account with the company, When I talked to [redacted] it was less than 90 days since the original order. After I wrote to [redacted] asking her for the refund, then she wrote telling me that they did not do refunds, only credit to my account with the company. I told her that I do not have an account with them. Then I called and talked to some supervisor who told me the same thing.Desired Settlement: please refund $205.82 to either my credit card or to send a check in my name to my address.

Business

Response:

[redacted],We have reviewed your case. We allowed you to return the product well after our 90 day stated window for allowing returns. WE have issued store credit of the full amount of the return. You still have the remaining balance that can be used as store credit towards a new purchase. As it states in our policy, we sell custom manufactured goods and only offer store credit for returns. We stepped outside our policy to help you with this transaction.

Consumer

Response:

Hello, thank you for contacting me. I had not been able to get back to you because my husband has been diagnosed with prostate cancer, therefore we have been very busy with doctor’s appointments etc. So I do not have time for this anymore. However, their website did not say anything about what the are claiming, it said to return whatever the customer is not satisfied with and NO QUESTIONS ASKED. But now they are telling something else. I wonder how many other people have been duped by them? They are stealing $205.82 from my friend that I assist, with her decorating needs! Thank you, [redacted].

Review: I ordered blinds for my daughters room, Solid Mermaid Green. When delivered I recieved a color listed on the product as Peacock Feather. This color was a teal blue color. When I contacted the company I was hold that it didn't matter what the color said but the numbers matched. This is unacceptable, and its quite clear that I was sent the wrong product. I was told to email them a picture of the blind I recieved, which I did- even showing the attached sticker stating that it was peacock feather. I was told that I would have a resposne in one to two days. It's been over a week ( contact was made on 10/29/13)Desired Settlement: I want either the correct product sent to me or I want our credit card refunded.

Business

Response:

I cannot begin to apologize enough for the poor manner in which your issue has been handled. I have asked one of our customer care managers to call you to ensure we get this handled quickly. This is not a typical response from our CS team. I promise you this will be resolved today.

Review: company offers a fit guarantee and a 90 day satisfaction. However, the fit guarantee only applies to certain products and you have to be on the right page to see this to know to ignore the fit guarantee logo on every page and go to the fine print to see that certain products are excluded. The 90 day satisfaction guarantee is of no value to the consumer whatsoever. The guarantee is conditional on the consumers "correct" measurements. The instructions are conflicting. If you go to the general measurement instructions it tells you to measure the window at the narrowest point and round down to the nearest 1/8th. If you go to the product specific instructions it tells you to provide the exact window measurement. Which is it? In our case, we have an eyebrow window so the installation requires brackets to be installed on the interior of the window frame, and the thickness of the brackets would require you to decrease your width measurement by at least another 1/8th to accommodate the two brackets. That is not mentioned anywhere in any of the measurement instructions, in either the general instructions or the product specific instructions. So, when a consumer tries to exercise the satisfaction guarantee the company can always point to whichever instructions are different than what the consumer used. The company states that it cuts the blind 1/4th inch less that the stated width, but they can be off by +/- 1/8th, so the finished blind might be only 1/8th less than stated width. In my case, due to the application, if the blind ends up + 1/8th, due the to brackets needed for installation, the blind will not fit. But I have no recourse. They will sell me another at 40% off. What good is that if the finished blind is off again. If I round down to accommodate the brackets and the finished blind ends up - 1/8th and doesn't fit, they can still say it is my fault.Desired Settlement: I am requesting a cash refund and change to the representation of the 90 day guarantee language. A satisfaction guarantee in plain language should have SOME element of satisfaction determined by the consumer, not conditioned on arbitrary determination of whether the consumer met some nebulous measuring standard. I have invested in excess of $3,000 in this particular style of blind throughout my home, and three in the same space. I cannot endure a delay and take the chance that the manufacturer could discontinue or change the product in some way. I would also ask that the service representatives not treat the consumer in a dismissive manner. The first rep told me that the blind that didn't fit was my "free" blind, anyway - like it was a gift. It was a gift only after I bought three other blinds at a cost of $1,800. Hardly free, and worthless if I cannot use it. The second rep was just rude and condescending.

Business

Response:

Ms. [redacted]

I want to apologize for the fact that one of our agents handled your situation in a condescending tone. That is not tolerated by our management team. We will pull the call and run it through quality assurance. I have asked a manager to contact you today to attempt to resolve your complaint. As stated on our Fit Guarantee page, sheer shades are excluded from this guarantee. I am hopeful there is a resolution that can be found though. I will have them reach out to you today.

Managers - Her order number is #[redacted]

Review: I order four blinds W 35 1/2". All of them came 1/2" shorter W 35 "Desired Settlement: refund

Business

Response:

Ms. [redacted],

I am very sorry for your unhappiness. I have reviewed your order and it appears you were not aware that in our measuring instructions it states we will make all necessary adjustments to account for mounting hardware which for the product you ordered means we will take a 1/2" deduction from the ordered width. Luckily we are allowing you to return 3 of them per our Guaranteed FIT policy to be remade at the larger size. We cover up to the first 3 blinds that you order under this policy. The 4th can be remade at a 40% discount. I see this has been offered to you, all we need is for you to return the blinds to our office and we will proceed with the remake.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I order size W 35 1/2" and I was expected to receive W 35 1/2" after calibration, cut off or whatever selectblinds has to do to achieve the desired measurement.Regards,[redacted]

Business

Response:

[redacted],

I am sorry that you are unhappy with your product. Per our FIT guarantee you are able to return 3 of your blinds for a remake in the size you want. The installation instruction provided by our website were not followed and that is why the shades are 1/2" shorter than desired. I can offer to remake all 4 if you return the shades that you have that will not work at your expense and pay a $34.12 shipping fee on the new order. I am hopeful that this will resolve your concern and allow us to close the complaint. Should you feel the need to contact me directly my contact information is below.

VP Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I shouldn't be responsible for shipping charges both ways.Regards,[redacted]

Wonderful product, quick delivery and great prices.

Great blinds. Cut to order. Fast shipping

Review: I'm an experienced blinds buyer and installer. I measured 3x. Ordered the size I needed. Checked the order form to confirm they don't make size adjustments. Got blinds .5" inch smaller. Called them. Firm has a Fit Guarantee and Satisfaction guarantee which convinced me to order; I was told that, buried on a page on website, is info they deduct .5 inch off size ordered; therefore the Fit guarantee and Satisfaction guarantee don't apply. Again: no info on order form they adjust size. Won't honor either of their 2 warranties. Told me I can reorder the blinds with discount instead.Desired Settlement: Either ship me the blinds in the size I ordered OR make a billing adjustment of 35%. Also, they should indicate on their order page that they are going to adjust the size of the blinds, and not bury it on other pages.

Business

Response:

Mr. [redacted],I am very sorry that you did not see the information about the deduction prior to ordering. Our anticipated flow of ordering is that every customer will read and follow our measuring instructions prior to ordering. This is where you will find numerous references to the deductions taken for an inside mount solution. I have asked one of our managers to call you and attempt to rectify this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Our family has purchased over $4,000 in window coverings from Selectblinds. I recently ordered blinds to replace the blinds in my daughter's room that let too much light into her room in these summer months. According to Selectblinds "guarantee policy" you must have ordered samples before you purchase blinds, or they will not honor the "satisfaction guarantee". According to Selectblinds.com website the blinds I ordered offer a 4.5 privacy/light filtering blind. The blinds my daughter's windows presently have on them are rated a 4.0. Dark out blinds are rated a 5.0. We wanted some light in the room, so we ordered the 4.5 rated blinds. Apparently, when I ordered samples, I did not order the same color I eventually went with. However, I did order samples of the blinds themselves. My problem is not the color, it doesn't do what it promises or the blinds are defective. They do not block out any additional light than the blinds we presently have in her window. I initially just wanted to exchange these blinds. I was then told absolutely not, because I didn't order the color blinds I had gotten as a sample. Now, I just want my money back. I don't want to do business with a company who has "satisfaction guarantee" on every page of their web site and yet do not stand behind any of their products and have no intention of providing the satisfaction guarantee to their customers.Desired Settlement: I would like the $472.12 dollars back that I paid for blinds that do not do what the description on Selectblinds.com website says they do.

Business

Response:

Ms. [redacted],

I am very sorry that you are so unhappy with your product. It is our intention to give our customers the best possible information to educate themselves before they order. The product in question is a product that's light control can differ significantly based on the color selected. The darker the color the more diffused the light will become. This is not a room darkening or blackout fabric nor do we advertize it as such. That being said I am willing to step outside of our policy and allow you to return the shades for store credit. I will have one of our Customer Care Managers contact you with this option. I hope this show of good faith will convince you to drop your claim with the Revdex.com and remove your negative post on Angie's list and all other sites that you have provided a negative review. I would suggest you order free samples of the product and colors you are interested in and hold them up to the window to get a better idea of light control before placing another order. In a light Filtering product the color can change drastically when put in front of a sunny window.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I ordered a cellular blind from select blinds. It arrived in about 3 weeks (not 5 days), and was damaged the first time I lowered it. Specifically separated at the headrail and on the third pleat, They had me send a picture, and promptly sent a replacement. It arrived in 1 week, damaged in a similar way. They issued a full and prompt refund.

Extremely courteous and very helpful. I would recommend Select Blinds to anyone that has a need for their product.

This is the first time I ordered from Select Blinds. I was VERY pleased with the website and especially with customer service. I dealt with Jaron Madsen and he was excellent! He was professional, knowledgable and very responsive. I work for a design firm and we ordered these blinds for a client. Jaron went out of his way to track the production and then the shipping of the product. In an age where it can be difficult to even get an individual on the phone, Jaron was always easy to reach via phone or email. I highly recommend this company and would purchase from them again. The blinds look fantastic!