Select Blinds

Review: I recently placed an order with Select Blinds for approx. $500. This is my second order from the same company; a couple years ago I spent $2000 with the company. I am unhappy with one of the blinds I ordered because the color of the mount doesn't match the fabric. I emailed Select Blinds customer service and was told the only color in which the mount matches the fabric is the white color. I asked to have the one blind replaced with the white color. I was then told I should have ordered a fabric sample. But the issue is not with the color of the fabric! It is the fact I want consistency in the colors throughout the blind. Bottom line is I am unhappy with one of the blinds and want to have it replaced with the white color. I have not been receiving a proper response from the company. I have twice waited over a week for a response, and am currently waiting for a response to an email I sent on December 5. The emails have been sent to [redacted].Desired Settlement: Re: 9/16" Single Cell Light Filtering Shades 50 1/8 " W x 68 1/2" (order #[redacted])

I have asked to exchange the blind in Alabaster color for the same model/size in Snow color

Business

Response:

[redacted],

I want to apologize that the shade you ordered did not meet your expectations. I have asked my team to replace the shade in question. You have been a loyal customer and I want to show you that loyalty is valued by our team. One of my Customer Loyalty Managers will reach out to you today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Hello - I purchased the following order online from [redacted]: 10PC Taupe/Black Egyptian Hotel Down Alternative Duvet Bed in a Bag Size: King, Color: Taupe/Black on Sep 2 2013 for $174.99.

The product arrived and was not as described on the website. The colors of the sheets were greenish and did not match the duvet cover and the pillow shams. It was not a matching set as advertised. I was in contact with [redacted] via phone and email and I emailed them photos. Eventually, they told me that I could return the product for a full refund.

I returned the product around the last week in September and I haven't received a refund. I contacted them company and they told me that receiving noted that the product appeared to have been used so they will not issue me a refund. The product was opened and we put on our bed when we purchased it and that was when we noticed that the set was not as described and did not match the website description and photos and also the sheets and duvet and shams didn't match.

[redacted] is telling me that they will not issue me a refund now. I request help to get the refund that I was told that I would receive.Desired Settlement: I request a refund in the amount of $174.99 which is the price paid for the product.

On February 15, 2014 I measured all my bedrooms with the way Select Blinds suggested and provided them with the exact measurements of each rooms measurements. I placed the order and received an email the next day with all the wrong measurements that I ordered. I tried to call and no one was on the weekend so I emailed them with my complaint with no answer. I then decided to cancel the order as I did not feel comfortable or confident with this company and read the reviews after this and much to my surprise there were quite a few complaints about Select Blinds. I contacted them first thing Monday and spoke to [redacted] of Customer Loyality Representative and she insured me that the cancellation would be no problem but the manufacturer was closed yesterday due to President's Day. I contacted her again today via email total of 4 emails today and received an email from her at 11:54am eastern time reading the following: Hello: I just got off the phone with the manufacturer. They are going down to the warehouse to pull this ofer and will advise me as soon as possible. It is now almost an hour later with no response from her whatsoever. How long can it take to cancel something it just does not make sense. I have worked in customer service all my life and this is just unacceptable.

I purchased six sets of faux wood blinds in March 2009. I was pleased with their appearance. Within a few months, (three to be exact) the cord snapped on one set and we could no longer raise the blinds. I contacted SelectBlinds and they issued replacement parts for me to fix myself. A couple months later, the same thing happened on another set of blinds. When I called SelectBlinds, I asked them if this was a defect in the design (since same problem occurred) and was told no it was probably a defect in the making of that set. SelectBlinds sent out a replacement. Within the next four years, I have had four different sets of blinds break because of "snapped/frayed" cords. This sounds like a design flaw to me! Today, I contacted SelectBlinds again to let them know about broken blinds and I was told they will get back with me within 24 hours on how they will remedy the situation. Since I purchased the blinds almost five years ago, SelectBlinds will not replace them or pay shipping for me to send them in for their repair. (Never mind that some of the original blinds have already been "fixed" or replaced in the past)I was told they will either send out parts for me to repair (if it can be remedied this way) or I will have to box up the four sets of blinds, pay out of my own pocket to have them shipped to SelectBlinds for repair. I am very disappointed with this company and the way it remedies obvious flaws with their product. I paid for the product and shipping originally and I shouldn't have to locate packaging and pay shipping (which won't be cheap) for them to repair a poorly designed/made product. I am still pleased with the appearance of the blinds, just not their functionality. I strongly advise consumers to purchase their blinds from another company (one that provides a better quality product).

Review: I ordered Shades from Select Blinds that totaled $648.39. When I received my product in the mail 11/10/14, the Head Rail on the Shades I received did not resemble anything like the one displayed in the images of the product online. The picture online showed a square head rail and the one I received was curved. Website product link: http://www.selectblinds.com/cellularshades/select-single-cell-light-filtering-sh...⇄ />
I spent many months deciding on what blinds I wanted to order from their website. I took measurements multiple times, spoke to costumer service representatives about questions multiple times, and ordered samples. The blinds I ordered where Select Single Cell Light Filtering Shades. The head rail on this product is square in appearance advertisement photos. I confirmed this with a customer service representative before I placed my order and after I received my order in the mail. I also, confirmed that because I asked for the "free cordless upgrade" the shape/design of the headrail would be the same. I was told yes to this inquiry by customer service representatives before my purchase and I after I received the product. When I told the customer service representative what had happened to the blinds I ordered he put me on hold to speak with a manager. When he came back, he told me I had received the shades I had ordered despite the headrail. I told him that I did not just purchase a shade. I purchased a specific shade, headrail, and mechanism for the designed product I ordered. I also, told him that I spent a lot of time researching which product I wanted and asked all these questions to a customer service rep before my purchase. After that I told him I spent a lot of money on my order too and that what they were telling me did not make sense. He talked to a manager again and said they couldn't do anything because I made my purchase with store credit. Then he said I can take pictures and send them to him and they can check with the manufacturer to make sure I go the correct product. I sent the pictures and was told I received the product I ordered.

I have not doubt that the product I received and ordered does not match the advertised head rail design. Each blind and shade on their website has a picture and they are all different. I should have received blinds that look like the ones I ordered. Select Blinds has a Satisfaction Guarantee. I am unsatisfied that the blinds I received do not look like what I ordered and the company has not honored their satisfaction guaranteed.Desired Settlement: Because of their Satisfaction Guarantee and because I have had trouble placing orders twice, I would like a refund for my order.

Business

Response:

It appears we have resolved the issue. I am really sorry about the experience you have had. I see [redacted] in customer service is handling your request. She will absolutely handle your concern in the best possible way.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, I have been in communication with [redacted] and she said all the business was willing to do was a one time only final exchange. The exchange options do not meet my satisfaction. [redacted] sent me samples of alternative head rails that might be square like, but they look nothing like the one I thought I was ordering originally. Also, she gave me the option of doing a corded version of the shades so it will look like the headrail in the advertisement of the shades I ordered. Here is the problem, One of the two main reasons I bought the shades was because I wanted cordless. On the website it shows pictures of the Select Single Cell Light Filtering Shades, with a square head rail, and with and without a cord. Further, I was told by multiple customer service representatives that if I ordered these shades cordless the head rail would still be square like in the pictures. I would like a product that looks like the one I ordered or has the same dimensions, square headrail, and is cordless; otherwise I would like a refund.

Regards,

Business

Response:

I have asked [redacted], our Customer care Manager to call you about this order. We have stepped outside our policy to allow you to return something outside the 90 day return policy that we offer. She will go over the pictures with you, but corded shades and cordless shades have different headrail systems. A full refund is not an option, we will however continue to try and help you find something that will work for you. I am sorry this process has become so difficult, but I am sure Ashley will be able to take care of your problem.

Absolutely the best blind company to work with. They stand behind their products. My suggestion is to ask for Rachel if you have questions or issues. We've outfitted out two homes with nothing but Select Blinds.
Regards,

Washington State.

This was my second purchase from Select Blinds. Like your product very much. My son bought some for the house I rent from him in MN too.
It was my pleasure to work with 2 of your Reps. Baylee in accounting and Rachel in shipping I think. I had made a mistake in my order and Baylee graciously changed the whole order to represent what I had meant to order. The order came days before I expected it, and when my installer got to the point of putting up the valance part there was an error in a clip sent, with both set of blinds. Rachel spoke to me and then to the installer and again graciously set up a request to send us the correct clips. They haven't arrived yet but I'm confident they will. I'm sure the problem will be solved and I already love the effect the blinds have added to my 2 rooms.

Great product. Great service.

Review: Ordered Three Shades based on Measurement Instructions Shown on[redacted].[redacted]. All three Shades came back with 1/2 to an Inch narrower on the Width, and about 3/4 to 1 1/2 longer on Length. I asked for Wand on all three Shades and they sent me One Shade with Wand and the other two with Chords. I called and emailed to file a complaint and got a response back from [redacted]. After explaining to her as to what the problem was she said she'll replace the two smaller window shades for free as long as I donate the other two. I have not received the replacement Shades or Shipping Confirmation from Select Blinds yet. I'm disabled so I had to find someone to install the 3rd Shade which is a Vertical Blinds for the Patio door and most expensive of the three shades. This one turns out to be 3/4 inch longer Vanes then what I ordered. Once again I contacted[redacted].[redacted] and got in touch with [redacted]. She asked me to email her pictures of the Shade and measurement of the Vanes. I emailed her everything she asked for and then I get a response back that according to them the measurement is correct and they will not fix the problem. But they will sell me a replacement for 40% discount.Desired Settlement: I want them to fix all three shades to the specifications I ordered or refund my money back.

Business

Response:

[redacted],We are extremely sorry for the situation you are experiencing. [redacted], our Customer Care Manager will be reaching out to you to resolve this situation. We apologize again for what you are experiencing. [redacted] will resolve this quickly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I ordered blinds that arrived on 6/11/13. When installed, the privacy blinds did not shut all of the way and there were gaps at the top of the blinds. I contacted customer service and he advised me to only shut them tilting down. We have 15 blinds from select blinds and they can all be tilted up or down. So, I did what he said, and there were noticeable gaps on the top. After sending in several pictures, he finally agree to have them remade. The new blinds came out to me and we installed them yesterday. It literally took hours to get them to even look decent. All we should have had to do was put the blinds in the brackets and open them up. There should have been no problem and it should have taken 15 minutes. The random slats were crooked, while the majority were straight. There were also clips on the top that did not say that they needed to be removed in the instructions. One was broken. I emailed the agent that I had been dealing with and he said that the clips were for shipping, even though the strings ran through them and they were very thick. I cut the clips off, which then dented my blinds because of the position of the clips. I went to close them, and while they will lay flat if you push the top ones flat, I have never heard of anyone having to adjust blinds to get them to work every time they were opened. You literally should just open and close them through the pull chord and that's it. When I rotate them, the top slat literally gets stuck flush with the window, while the rest of them open. You then have to rotate the top slat manually EVERY TIME YOU OPEN THEM. This is not normal. After two sets of dysfunctional blinds, I finally called and tried to speak to someone else. She asked me if I had ordered a sample. Of course I had not. A sample, is literally a small piece of the vinyl to show you the actual product and color, that's it. It is not to show you the functioning of the blinds. I am not complaining about the color or quality of the vinyl. I have 15+ of this same color blind in my house, so I would NEVER order a sample because I know what the color and quality is, and it would delay my order that much longer. She said that their policy states that when a sample is not ordered, they cannot do a refund. Her option was to basically have me junk the blinds (wasting $70), and then reorder a different product with a discount. She also kept reiterating that I agreed to their terms. Again, I am not complaining about the appearance but the fact that they don't function. She offered to order another set, but after two sets and two weeks dealing with non-functioning blinds, how does it even make sense to order another set? It doesn't. And yes, I did agree to the terms because you have to agree to the terms when you order. If blinds don't function, they send you new ones. What am I supposed to do, have them keep sending me new blinds every week??? And they have a 90 day customer satisfaction guarantee. I'm not satisfied, and they won't do anything about it.Desired Settlement: I would like a refund. I have wasted so much time trying to get these blinds to function and emailing picture after picture so they could see the problem.

Business

Response:

I feel awful for this customer. My team failed to do a good job at resolving this issue for her. I will be contacting her and offering a store credit / replacement to another product or a refund. I am really disappointed in my team and will work through their managers to coach them up.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 5/12/13, I ordered 4 Faux Wood Blinds. When the order was placed, I requested longer strings for the tilt mechanism as instructed by a sale representative from selectblinds.com. Since that time I have made repeated phone calls to acquire the tilt mechanism strings. I have been told that they have to acquire the tilt mechanism strings from another manufacturer but it’s been month. I have resorted to calling selectblinds.com every couple of days but I get the same answer from selectblinds.com - 'it’s in the mail'. I have 4 blinds sitting on the floor because I can't mount them without the longer tilt strings.

Order # [redacted]Desired Settlement: I would like the 8 sixteen foot tilt pull strings mailed to me.

Business

Response:

Mr. [redacted],

I am very sorry for the problems with this order. It is my understanding that your problem has been rectified. Can you confirm that for me?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9588351, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Jim Stevenson

Review: Two of my blinds were not correctly sized/measured which resulted in a manufacturing error. I want them them to be corrected and sent to me within the appropriate time frame. I did not receive my merchandise correctly and this is an error on their part.Desired Settlement: The blackout blind needs to be 23w and inside mount as decribed, and the 2nd bedroom window was never captured correctly. It should be 34 7/8W. Please send the replacements out at once.

Business

Response:

[redacted], I have asked our customer service manager, [redacted], to contact you about your issue. We are extremely sorry for this inconvenience and any frustration this may have caused you.

Every single person I dealt with from Selectblinds.com was professional, polite and knowledgeable, especially, Kim Andres, the Design and Service Consultant. It feels more like dealing with Mom and Pop shop down the street than an internet based company. So friendly!!

Review: I ordered blinds on November the 18th with the promise of delivery by now. I have not received any update regards to the shipment, the website says the blinds will ship by November 27th with no tracking number, I've e-mailed and attempted to call over the past week with no response. The voice message for the phone says they're down for scheduled maintenance and will resume on October 12th, almost 3 months ago.Desired Settlement: I want my blinds! They've already charged me for them, and I don't have anything to show. I'd also like some kind of reimbursement for my troubles - $200 would suffice.

Business

Response:

I am very sorry for the length of time it took to deliver your blinds. In looking back through the account history, it appears the delay was caused by a cutout that was added to the order after processing. We had to go back and forth with you multiple times to verify the measurements were correct. This caused a delay on the entire order as we wanted to make all of your blinds from the same lot of wood to provide a more uniform appearance. I hope you can understand our desire to make the blinds to your desired specifications and to keep them all in the same dye lot. I hope the blinds arrived in great condition and that you will receive years of enjoyment from them.

Great service! Jaron M[redacted] was very helpful in the process of replacing my order.

I have now ordered from Select Blinds on two different occasions over the last coupe of years.

In both instances, the quality of workmanship was very high grade professional, the sizes were right on the money, the shipment was on time, etc, etc.. I just had great experiences dealing with Select Blinds, and have recommended them friends.

I might add, I checked their prices against other top blind companies, and Select Blinds Blinds always had the best prices. I will most definitely return to them for my blind and shade needs in the future--this time without even checking other companies.

Had a really great experience with Select Blinds. I ordered four sets of custom shades. I chose them over other dealers because of the excellent prices and fast order fulfillment. My blinds were made and shipped within two days, and arrived by Friday after I ordered the previous Sunday. This was with standard shipping.

Because of my positive experience, I again ordered another set of custom shades for another window. Select Blinds will be my go-to online store for future window treatment purchases. Highly recommended!

I ordered over $800 worth of faux wood blinds for my home from Select Blinds. I could not be happier with my experience or the quality of the products. I have already recommended them to my friends and family.

My recent experience with SelectBlinds.com was not positive. I placed an order over the phone to avoid any mistakes that may have occured through online orders and when I got my delivery, came to find out the measurements were wrong. I was shocked. I looked back at my personal notes and called immediately. They said they filled the order I requested and could replace one shade at no cost (what is one shade going to do for a bay window that needs two). I told them there was NO WAY I could have ordered the blinds 10" short. All my notes were exact, including three other quotes from other companies and a pending order on their site that is still registered under my account. I insisted on a supervisor. They listened to the recorded order and told me that was what I ordered (although they could not share the recorded message???). My hands are tied and I am forced to order another set of blinds from them. I am taking advantage of their "FIT" guarantee (wonder why that exists?) and the supervisor did try and work with me and gave me an additional 20% off of the replacement shade. To my fault, I did not review the confirmation email that was sent when the order was placed. Since I am not the first one on Revdex.com to file a complaint against this company, I have a strong suspicion this just may be their way of making their money back for the heavy discounts they offer to the public.

100% Dissatisfied Customer.

Review: The blinds that were ordered came both too short and not wide enough. The blinds also were dirty and did not have the correct brackets to hang them. I called Select Blinds to send them back and get my money back, but they will not send me a refund, they will only send me another set of blinds for an extra charge. I don't want more blinds, I want my money back.Desired Settlement: I want my money back.

Business

Response:

We are extremely sorry to hear about the poor experience you have has with our company. We obviously don't ever want a customer to receive product made incorrectly or that is not clean up0on arrival. We will have a customer service manager contact you today and work towards a resolution.

Consumer

Response:

I just want my money back and Select Blinds will not reimburse me.

Business

Response:

We have attempted to contact you about this multiple times, but you are not responding to us. We will attempt to contact you again today, but if you will not respond to us there is not much we can do to solve this problem. We want to resolve this, but we will need your assistance to do so.