Select Blinds

Purchased quite a few items for our new home - fast, efficient and if you measure correctly (I followed their instructions) perfect fit. Will be ordering more when we remodel the bedrooms!!

[redacted]I am very sorry for the poor experience you have had with our customer service team. I have asked one of the managers to contact you and resole this issue for you. I am confident we can resolve this quickly.

Speedy order fulfillment and precise measurements. Very satisfied!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ms. [redacted],I am very sorry that you are so unhappy with the resolution. I have a manager reaching out to you to discuss your perspective. Here is what our records and recorded conversations show happened:1. You ordered blinds as an outside mount, meaning they wuld be mounted to...

the wall and not inside the frame of the window. Unfortunately, they were cracking the trim around your windows when you attempted to install. (No mention of incorrect sizes in the call, simply the product won't work in the measurements provided as they would need to be smaller to fit inside the frame of the window. This is a decision made by the consumer and not something we can control.)2. You called in and we agreed to remake the blinds at different sizes and make them so they would mount inside your window frame after you returned the blinds that were ordered and would not work for you based on the fact that they were cracking your trim.3. We processed the new order with store credit from your original order. In your original order we had a promotion that gave a free blind away, as nothing was paid for that blind we cannot give store credit towards that blind.If you felt we were rude, we sincerely apologize and we are sure the manager that calls you will apologize as well. We want you to be happy, but we have to start from a position of having all the correct facts. If you feel we have misconstrued the facts, the customer service manager will be able to verify anything you feel we have wrong in our response. We are sure we can come to a satisfactory agreement for all parties involved.

I have reviewed the notes and we are actively working with the customer to address the issue.

We reached to you via phone and email to offer the solutions we have to the situation on 2/9/16. Please contact us back so we can resolve the issue.

I just want my money back and Select Blinds will not reimburse me.

We are extremely sorry to hear about the poor experience you have has with our company. We obviously don't ever want a customer to receive product made incorrectly or that is not clean up0on arrival. We will have a customer service manager contact you today and work towards a resolution.

We cannot begin to apologize for the frustration you must be feeling.  We have one of our managers calling you tomorrow, January 2nd to find a resolution to the issue you are having. We are very sorry, but we will make this right.

Quality of products are excellent. Options are plentiful. Excellent customer service and follow-up. Don't waste time look at alternatives.

One recommendation: look into redesign of some of the mounting clips. A few designs are more difficult to install and attach blinds while others are a breeze. Thank you.

Mr. [redacted],
 
It appears that the credit card case has been closed without funds being taken from us to resolve this issue. We can now re-engage on this topic and attempt to find a suitable resolution. We will have a manager contact you in the next 24 hours and attempt to find a resolution. As current our offers that were presented to you earlier still stand as options to resolve the complaint.

 
Thanks for taking the time to speak with me. I appreciate your candor.  I have asked a manager to contact you about your order and give you an accurate assessment of when your order should arrive.

Valued Customer,I want to apologize on behalf of our entire organization. Our team has dropped the ball on resolving your issue. I have asked a manager to contact you today and resolve this issue. Again, we are very sorry for your inconvenience, but we will get this resolved immediately.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted]       I do not want another apology or broken promise of a return call in 24 hours. I want my replacement parts.

[redacted],We are extremely sorry for the situation you are experiencing. [redacted], our Customer Care Manager will be reaching out to you to resolve this situation. We apologize again for what you are experiencing. [redacted] will resolve this quickly.

I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This isssue has not been resolved as of 4/9.

Regards,

We are extremely sorry that our team failed to follow through on the handling of your issue. One of our managers will reach out to you today and offer assistance. Thank you for bringing this situation to our attention.

We believe we have a resolution to this situation in motion. We are extremely sorry for the frustration you have felt throughout this process. Thanks for giving us an opportunity to rectify the situation.

I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,