Select Blinds

I have used select blinds for 3 rooms in my house and I am always pleased. They have a great selection prices. They deliver quickly and their quality or blinds is very good. I highly recommend them.

This is extremely troubling. This product is indeed supposed to provide a complete blackout effect. A manager will be contacting you today. We are very sorry for the frustration this process is causing you.

last time I was contacted, I was only offered a 50% discount on future orders. I now have blinds on all of my windows. I am respectfully requesting a refund.

We are very sorry that you are unsatisfied with your order process. We will have a manager call you ASAP with a solution to your issue.

Please take back your statement that I am way outside the 90 days return policy. I purchased the blinds on end of Mar 2015 and I started the return on early June. If you look at my donation receipt and my conversation with your customer representative, it is absolutely within 3 months of the purchase date. However, your representative never never processed my return. If all your customer service does is to delay the return process and blame your customer for not finishing the whole process by 90 days, then you will be well ashamed and close your business. This is such a b[redacted]t. I do not accept your response!!!

Overall positive. They backordered some of the blinds, but did notify me (they just took awhile to arrive). I've noticed the room-darkening blinds are very springy, ie: they do not stay down all the way without help. To their credit, SelectBlinds sends installable pieces that help with this but I opted not to use them. The blinds were a breeze to install.

I'd use their service again.

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am sorry you are disappointed with your order. I will have a manager contact you and attempt to resolve the issue in the next 24 hours.

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We are extremely sorry fo this situation you are dealing with. This is inexcusable and we will have  Customer Service Manager contacting you today and they will solve your issue.

Yes, I called and was told that I must pay double for returning the blinds. The call center told me this twice when I called this weekend.  Look at your records on the call center. 
I gave the correct measurements and Select Blinds choose to deduct inches off the sides.  
Here are the facts:
The size on my order is correct
I gave SelectBlinds.com the correct measurements
The size listed on my receipt is correct
The size listed on the sticker on the box is correct
The size of the blinds inside the box is WRONG
I did NOT give incorrect measurements!
After a horrible customer service telephone call this weekend, I am leary about anything to do with your company. I fear that returning them will not provide me with a   replacement product and I will be out of several hundred dollars with no blinds. 
That's why I have reported this to my credit card company, to Google stores, Facebook, Revdex.com and counsel to seek a moderated resolution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We are extremely sorry to hear about the issues you are experiencing with the product you ordered from us. We have a manager contacting you today to resolve the issue.

Buy your blinds somewhere else. If your order is wrong, it will stay wrong with no refund or resolution.

Product was good value for money! Service was first class! Would recommend.

Website was excellent, ordering process was simple, installation was MUCH easier than anticipated. These are great products and have improved the look and functionality of my home. Highly recommend this business.

The case is not considered resolved until we receive the replacements.

 
We cannot apologize enough for the poor communication you have received through this process. There is no excuse and the appropriate coaching will be done. The good news is that your replacement blind is scheduled to be delivered on January 6th. We have emailed you...

the UPS Tracking number. It is 1[redacted].  Again we are very sorry and we hope the new blind arrives in perfect condition.

I tried calling Select Blinds two times since my Revdex.com complaint. NO one is available to talk to me.  I want a call from them. I am tired of trying to contact someone.  I need someone to "care" about my issue.

Ms. [redacted],We have tried to contact you by email as you did not include a phone number with your order. I have taken the phone number from this complaint and added it to your account. One of our managers will be in touch with you today.  I'd like to apologize for the difficulty you have had...

in reaching us. Our promotions have been very popular, and have greatly increased wait times.