Select Home Warranty

Select Home Warranty completely acknowledges the customersfrustration regarding this matter.We did provide coverage for months and did reimburse fortwo separate claims, as per the Terms & Conditions which customer read,signed and agreed upon, we charged the cancellation as stated See Below:Cancellation by You.You may cancel this Agreement within thirty (30) days from the Order Date ofthis Agreement, as set forth on the schedule page accompanying this Agreement.In the event you cancel within the thirty (30) day period, the You shall beentitled to a full refund if and only if, no service has been provided underthe contractAfter the thirtieth day, you may receive a refund pro-rated atthe non-discounted annual plan costA $cancellation fee will be charged andany service costs incurred by Select Home WarrantySelect Home Warrant has taken care of claim for the customerand did so until up to the time the customer requested to cancel, as we are abusiness we do have to adhere to our Terms of Agreement.We did hold up to our contractual obligation and, we haveanswered the customers question and tried to offer resolution We refunded the customer and he also placed acredit card dispute, which the bank is handling

Complaint: [redacted] I am rejecting this response because: STILL NOONE AT THIS COMPANY ACCEPT RESPONSIBILITY FOR TAKEN OVER TWO MONTHS FOR THE PAYMENT, I BELIEVED THE ONLY REASON WAS SENT IS BECAUSE I CONTACTED THE Revdex.comNOONE EITHER REVIEW CLAIM TO INCREASE THE PAYOUT AMOUNTYES I FINALLY RECEIVED THE CHECK BUT OT TOOK NUMEROUS CALLS AND COMPLAINS TO Revdex.com Regards, [redacted]

We did reach out to the customer The technician has taken care of the claim

Complaint: [redacted] I am rejecting this response because: Business failed to provide a fix to broken AC within time window promisedThis was not the first time this happened but staying in 90+ F heat without AC forced me to cancel the contract and seek professional/technician help outside of the contractThis business has very bad coverage of techniciansThe ones they have are poorly paid and hence they never trying to fix the problem in the correct way.Regards, [redacted]

The customer had an a bove ground spa that was not coveredThe customer disputed the entire cost of the policy there for they have all the money backThere is no refund or reimbursement due

The customer has been approved an allowance of $on their claimThe customer has been informed that we require years maintenance records in order to consider a larger allowanceThe customer advised us yesterday that they do not have any maintenance records on filePer the diagnosis of the technician the unit lacks in maintenanceTherefore, the previous allowance amount will remain at the $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I would like to get a refund asap as I have faced extreme frustration in dealing with this business.Please let me know when the refund is processed

The customer has been approved $towards the repair or replacement of their unit (whichever they prefer)This is the maximum allowance for the customers washing machine claimPlease advise how you wish to proceed so that we may advise of the next steps

The customer purchased the policy on 11/30/2014, with amonthly agreement of for months, the customer has paid a total ofto date, and we have not charged any more payment for the month of April The customer has received coveragefor the months that they have paid for and no cancellation fee has been charged The customer is not entitled to a refund at thistime as they have paid once a month and received coverage for thosemonths We will not be charging thecustomer going forward

I cancel my service agreement on Wednesday July 5th because I never got any serviceI need an entire refund of $plus the $service call feeI never received any service from Select home warranty although I filed a claim with themI am still waiting for the technician to take a look at my fridgeComplaint: [redacted] I am rejecting this response because: Regards, [redacted]

The customer spoke with [redacted] and their approval was increased to $on their claimThe customer was informed to provide us with an invoice so that we may submit the necessary reimbursement formsThis is the maximum allowance that the customer will be receiving in this claim

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The check came in the mail today with the incorrect zip code I have sent an email to Sharon S [redacted] of SHW Billing to respond whether the check is still valid now that it has been received see attached image Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Again, you will need to point me to: where in the contractstates Sensors Not Covered!Sensors are part of the Control Board (which you do cover),without sensors the control board is useless [redacted]

The customer was never charged on their credit card as it would not allow the payment to go through, we received a check from the customers title company, we will be issuing a check back to the title company

Please see the attached policy as it was originally purchased my [redacted] on January 19,2015, we did update the policy once the home was transferred to the new home owners, but the policy was paid by [redacted] .Select Home Warranty also took care of a claim in the home back in May of 2015, we will not be refunding the customer for this policy.Please see the attached policy from the original home owner from January we will be able to provide additional documentation if needed

We did speak to the customer and have processed a reimbursement for the claim

We did speak with the customer and helped with the claim

The customer was refunded on 8/15/2015, we can refund the cancellation fee of as a courtesy.The policy clearly states that freon is not covered, we are unable to refund a customer in full due tot the fact that they disagree with a non-covered item, after they read and signed the contract..Select Home Warranty sent a tech tot he customers home and they diagnosed the issue, we did fulfill the contractual obligation

Complaint: [redacted] I am rejecting this response because: I spoke with Mr***, supervisor on 1/24/He advised he would give me a free service call of $for next time if neededI wanted to know how much to cancel my service since I have a contract till July, (months)He stated I would not get anything back and I would owe them for all the work I have had doneI have a recording of this conversationI advised him this sounds like such a scamI paid $($399.00) and I am only months into the contract and he said I would not get anything backI have spoke with some of the technicians and they advised they (the ones I spoke with) will not take calls from them anymore since they do not pay or they hold up payment until they get pictures and if you did not take pictures the technicians are out of the money and time they spentYou have a reasonable expectation from a warranty service ( I have had them in the past and I have NEVER had this kind of NON service Regards, [redacted]

The customer has been informed on 5/12/that per the diagnosis of the technician valves need replacingPer section (see below) this is a non covered item: This Agreement does not cover any systems or appliances that have had previous repair or that require repair as a result of improper installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse, corrosion, rust, sediment and any modification to the system or applianceYou are responsible for providing annual maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such itemsSelect reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is upto $For example: heating and a/c systems require periodic cleaning and/or replacement of filters and cleaning of evaporator and condenser coilsWater heaters require periodic flushingThis policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals, displays, latches, timers, leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leak searches, lights, noise, refrigerants, valves, dispensers,installation, electrical failures No additional funds are due at this time for this customer