Select Home Warranty

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While it is true that after months a vendor was FINALLY sent to my home, I do want to stand on record the fact that it took months for a resolution - and only got attention when I told them I was reporting to the Revdex.com Thank you for your assistance in this matter Regards, [redacted]

THe customer is aware that we have covered claims in the past and we do require maintenance records as per the Terms of Agreement

Complaint: [redacted] I am rejecting this response because: We no longer have that Credit CardPlease Send a Check to our address: [redacted] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The customer has already been issued a full refundThey should be able to view the refund on their credit card statement within the next 2-business days

The customer has been refunded on 12/03/in the amount of directly back to their credit card, the customer had also placed a dispute case with their credit card company and we are still in the middle of that matter

Complaint: [redacted] I am rejecting this response Full refund of should have been issued because the policy was never utilized and had months free, I didn’t even make it though the free pierod so my refund should have been less dollars! In addition to they didn’t pay the that wasn’t even a quarter of the repair they @said they would! And I still haven’t seen the refund they say they sent yet ! I received a refund for the service call and that’s it then they canceled the worthless policy with out been notified to in advance! This company is a disaster and a rip off and intend make that known Regards, [redacted]

Select Home Warranty had already issued a refund directly back to the customers credit card on 08/26/2015, the customer called in on 8/28/to get policy reinstated, we advised that due to cancellation of the policy we could not accommodate the customer at that time

The additional options are available on the website as well as the policy instructs the customer to call if they forgot any additional options The customer does not have coverage for this time

We spoke with the customer and have issued a full refund for her policyA check for $will be mailed in the next business days

The customer spoke with a representtaive yesterday and the customer will be hiring their own technicianThe customer was informed of the process and will submit the necessary paperworkNo additional funds due at this time

Select Home Warranty received the request for cancellation on 07/16/and had already processed the refund on 08/18/

The customer has already been refunded and has also disputed with their credit card company

Select Home Warranty agreed to give the customer refund, we are not able to block a credit card company from a dispute which the customer originally placed in March, we mailed the check for the as promised in the original complaint

Select Home Warranty has been in contact with the customer an resolved the matter

Select Home Warranty has issued a refund back to the customers' credit card, we also tried to reach out to the customer they stated they did not want to have anything to do with us

A diagnosis has been received from the technician on 1/31/The customer was informed yesterday to allow 24-for the claims to be reviewed by the authorizations departmentAs soon as the claims determination is made the customer will be contactedNo additional funds due at this time

As a courtesy we will go ahead and waive the $cancellation fee for you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I do not believe they handled themselves professionally or morallyThey sited numerous clauses as to why they would only refund a portion of what we paid for example, and 15.678, it's typical for this company that they would bury information at the back of the contract so you are unaware of the actual guidelinesAt this point we have received $back and want to stop pursuing, the amount of time this takes is not worth the money

Complaint: [redacted] I am rejecting this response because: I had a certified plumber on site that diagnosed the failure was an internal tank cracking This failure is NOT called out as an exception and the entire unit had to be replaced The policy covers water heater, as stated, and all internal components to make it functionalThis needs to be covered Supervisor 'Brad' at extension *** even offered me $and to waive the $claim fee as he admitted it should be covered.S [redacted] business, s [redacted] service, needs to be closed My realtor called and informed 'brad' that she no longer offers their warranty on home sales any more as she has had numerous instances where they have not covered a component under policy [redacted] can be reached at ###-###-#### [redacted] Regards, [redacted]