Select Home Warranty

The customer was informed on July 18th that their claim for the A/c has been approvedWe have made several attempts to provide the contractor with the approval so that they can go back and complete the repairs but they have not been responsiveThe customer was informed of this on the 18th and they will be contacting their own technician to make the repairsThe customers has already been provided with the amount that has been approved towards their claim and they will provide us with an invoice once completed so that we can reimburse them for the repairsWe apologize for any inconvenience the contractor may have caused

Even though the first check was cashed we have issues another check and mailed it today

Complaint: [redacted] I am rejecting this response because: On 6/16/- Friday Jermell at extension ***, called and said that he was going to approve $towards my repair, but he had to get confirmation from the technician for the repairsOn 6/20/- Jermell called and said he had spoken with the technician at [redacted] *** (###-###-####), and the technician confirmed that there was electrical failure So, I called [redacted] *** and spoke with Jennifer and she informed me that Select did not speak with the technician at all because they are not authorized to speak with the technicians Also, while speakin with Jennifer at [redacted] she explained to me that the control board performs as a battery or as SIM card in a cell phone, so it would not cause electrical failure Also, an electrical failure in any home would cause the breaker box to trip off acting as a surge protector for all outlets This did not happen Regards, [redacted] ***

A full refund has been put back to the customers card

I am rejecting this response because: I have received no refunds on two of the policiesFurthermore I had to cancel the contracts for extremely poor service On top of lousy service they gauge the customers with cancellation fees

Select Home Warranty did advise the customer we did have to review their claim, and they could pay the technician and send int he invoice for review.If the customer chooses not to pay a technician whether the issue is covered or not and they know they do not have hot water the customer is taking responsibility for that action.Select Home Warranty advised the customer that this would be under review and that they should take action, we can not be held responsible for that, furthermore we are unable to give full refund for the time the customer has had coverage with us.Warranty coverage worked just like medical and car coverage, if you didn't have an issue all that time we cannot issue a refund, coverage was available if there had been an issue.The customer has an issue with a valve and we did ask for the model and serial number during that time the customer requested to cancel, we could not assist the customer further due to their request.If the customer wanted us to handle the claim they could have allowed us the time and provided the information we requested, but, they decided to cancel

The customer has already been informed that the maximum allowance on their claim is $as they are unable to provide us with maintenance recordsIf the customer can provide us with the requested documents we can review their claim for an additional allowance

The customer has been informed that the maximum approved allowance for their microwave claim is $

Complaint: [redacted] I am rejecting this response because: I followed instructions to call and the company was negligent in answering the call and never called me backAlso, a representative stated to me that it was not reimbursed because Freon isn't coveredI informed him that it wasn't FreonHe 1st said that's how the invoice was written and once I corrected him he then said well you didn't wait for our callback....which never happened Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The policy did not go into effect until 4/as I had a policy that was in effect until that dateIt is hard to find a technician when there are none that will accept the warranty from the company I had.The warranty was not about to expire as I bought a year policy and got months freeSo in reality and according to my paperwork, my policy was a month policy and had I kept it, it would not have expired until 10/I called on 11/8/and a contractor was not assigned until 11/9/I called the contractor to set up a time for them to come out and look at my furnace and he said that unfortunately he does not take Select Home WarrantyAfter doing some research, I found out that there wasn't anyone who would take the warranty product I had so I cancelled.In regards to the car insurance scenario, the company is comparing apples to orangesThe difference being with car insurance the car would have been fixed and I would have only had to pay the deductibleBut with this warranty, I was expected to go without heat for at least hours during a cold spell and then have to pay for my furnace to get fixed because there is not a technician who would accept my warrantyWith a warranty, things get fixed but with this warranty nothing gets fixedAnd that is why I cancelledWhy would I have a warranty if I can't find anyone to take the warranty to fix something that is broken Even if I paid for the months I had the warranty, I am still owed moneyMy refund would have been $(My policy premium was $1125.00, if you divide that by you get $per monthAnd if you take the $and multiply it by 35, which is the number of months I had left on my policy you get $937.65.) The refund I received from the company was $690.02, which is a difference of $ Regards, [redacted]

The customer was refunded and we only charged for one month of coverage and we waived the cancellation fee of as a courtesy

We spoke with the customer and assisted with the claim

The customer no longer has an active policy with Select Home Warranty as they have already been issued a full refund as requestedIn addition, floors are not and were never covered under the customers contractNo additional funds due at this time

The customer placed a claim for a leaking water heaterPer section water heater leaks are not coveredIf the customer wishes to cancel we can process a pro rated refund We will waive the $cancellation fee

We did speak with the customerWe are sending another technician to the customers home and we are waiving the deductible

We have notated the customers account accordinglyThey will no longer receive calls, texts and emails from us

I am rejecting this response because: I still have not received the email after checking every inch of my email including junk mailThe email address they have is correctI do not know if they are not sending it for some reason or why it is being lost during transmissionIs it possible to use the Revdex.com as an intermediary for the document? I just want to get this resolved

The customer was already approved for the balance on their cap which is $as a previous AC claim was filed during the warranty contractThe customer was already sent a reimbursement form for $which was explained to them numerous timesOnce the signed reimbursement form is received please let me know so that I may process your check right away

We do not have a copy of the check as it was already mailedThe original check was mailed to the title companyWe have mailed this check to the property address [redacted] ***If you do not receive it in days you can reopen the case

From: Charles Randolph [mailto: [redacted] ] Sent: Tuesday, June 30, 3:PMTo: [redacted] Subject: ID# [redacted] To whom this May Concern: On 3/26/15, I submitted a claim against Select Home Warranty, [redacted] for non-payment of refund on cancelled policyI settled with the company, with the promise to send check.As of this date 6/30/15, no refund check nor any communicationRegards, [redacted]