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Select Home Warranty

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Reviews Select Home Warranty

Select Home Warranty Reviews (3741)

We did speak with the customerwe have waived all cancellation fee in regards to the refund amount

Complaint: [redacted] I am rejecting this response because: EVERYTHING that this company stated in the contract that they would uphold was bogus! I was suppose to receive half of my money back Today, I received a check for $dollars without an explanation as to what this covers! I had this service for exactly months and only received $out of $400.00...WHY!!! This company is getting away with MURDER!!!! I as seriously considering small claims court! This is ridiculous Regards, [redacted]

Select Home Warranty has reached out to the cusotmer, as the email they received was sent in error, it should have stated: The issue with rust and corrosion is not.We do want to apologize for the misunderstanding and hope that the customer will allow us to resolve the matter We will follow up withthe customer tomorrow as well

Mr [redacted] will be contacting the customer to proceed with the cancellation of their contract as requested

Complaint: [redacted] I am rejecting this response because: I received a call from [redacted] this morning who called in saying he wants to help me to resolve this issue and ended up being very hard and advised they will not help me with either my full refund back which is $or help me with fixing my Garage Door Opener or re-instate my policyThis company does not want to help its customersI feel like badly screwed here by working with this companyI am going through terrible trauma after each callI would like help to take this situation even higher and expose the non-cooperation and their distrust and unwillingness in helping their customersI strongly request for full FULL Money ($399.99) + the service fees paid to the technician $back to me Regards, [redacted]

Select Home Warranty did explain to the customer that the Terms of Agreement clearly state that the policy goes into effect in Days - days for policies purchased with credit cards.See Below:TermThe term of Your service contract, as set forth in this Agreement, shall begin thirty (30) days following Select’s receipt of all outstanding payments and premiums due to Select are received by Select (“Effective Date”) please add an additional days for credit/debit card paymentsIn the event Select does not receive all outstanding payments and/or premiums outstanding , for any reason, Your service contract term will not beginYour service contract will begin on the Effective Date and remain in effect for one (1) calendar year following the Billing Date (“Termination Date”)Coverage waiting period may be expedited with proof of prior coverage's expiration date provided there was no lapse in coverageIf the customer had any questions or concerns regarding this matter they could have called Select Home Warranty before signing the contract

We have reached out to the customer a few times and have not heard backThe customer may call Mr [redacted] at ###-###-#### for help with this issue

Unfortunately we will not be able to do thatOnce a dispute is filed those funds are taken out of our account until the disputes are closed outAt this point we need to wait for their determination in order to proceedNo additional funds due at this time

We have no issues paying the customer the $reimbursement however, we require proof that payment was indeed made to the technicianPlease forward over a paid receipt for that particular claim (regardless of the full payment made to them) so that we can process that reimbursementWe cannot issue a check to the customer for $without proof that they paid that to the technician already

The customers contracts have both been cancelled per section of their warrantyTheir refund breakdown previously provided is accurateBelow is section of the customers contract for reference: Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home service contractSince the customer has stated that they received their refund check and reimbursement check accordingly no additional funds are due at this time

The customer had already signed the reimbursement form accepting that amountNo additional funds due at this time

Tell us why here...On 12/01/the customer placed a claim for a [redacted] ***on 12/01/2014, the customer did state that they noticed the issue aroundthanksgiving.Select Home Warranty will acknowledge that we were lookingfor a specified Wolf Authorized Technician in the customer area, we did not haveany technicians that were available in their immediate area.We did advise the customer that they did not report theissue within days of discovery of an issue with any appliance or system, andat that time we would not be able to move forward, as per the Terms ofAgreement We do apologize that we didnot discuss that with the customer when the claim was initially filedNon-EmergencyClaimsTo make a claim for repair you must contact Select within daysfollowing discovery of the malfunctioning and/or inoperability of the system orappliance.The customer placed a claim on their fridge and stated thatit was leaking, normally we do not send technicians out for leaks of any kind,as stated on the Term of Agreement, but, we try to go above and beyond toassist our customers.The technicians’ diagnosis was that the fridge was that thefridge had a drain clogged, leaking water and low on Freon, these are issuesthat, unfortunately, we do not offer coverage forRefrigeratorThis Agreement covers one(1) refrigerator located within the kitchen of the covered homeThis Agreementcovers all modules, components and parts of the refrigerator necessary to thefunctionality of the refrigeratorThis Agreement does NOT cover the following list of modules,components and parts relating to the refrigerator: (i) ice makers; (ii) icecrushers; (iii) beverage dispensers (iv)freezer parts and components which arenot essential to the refrigerator unit as a whole(v)Freon(vi)Freonleaks;(viii)damage caused by Freon leak(ix)leaks(x)sealed system.Select Home Warranty did offer the customer a 150.00courtesy payment towards the repairs for their stove, the repairs for thefridge fall out of the scope of anything that is covered in out Terms &Conditions.We have filled our contractual obligation regarding bothclaims, the customer may contact us regarding their cancellation request

The first check we sent on 6/was returned to senderWe have tried to reach the customer to confirm the information but we had no luckWe will re-mail another checkIf the customer would like money thru paypal we can do that as well

We have already refunded thec tuomer according to the policy termsWe did reach out to the customer and did waive the cancellation fee

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I find it interesting that they check was dated 3-7-and it did not reach my mailbox until 3-20- Their customer service is virtually non existent Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The compensation being offered is not sufficient, & does not resolve the problem Regards, [redacted]

Complaint: [redacted] I first want to thank the Revdex.com, because of you getting engaged Select Home finally reached out to me I truly appreciate your support with this matter, sad that a customer has to ask the Revdex.com to get involved just get a response from a company that is paid a fee for services.Select Home Warranty (Mr***) did in fact email me as well as call me on the 21st after you all contacted them Mr [redacted] informed me that Home Select would pay for the parts but not the labor, I have never heard of a home warranty covering major appliances not covering repairs Not like I can do the repairs I am rejecting this response because: The original estimate was provided to Select Home prior to having the technicians fix the A/C After the technicians replaced the old blower motor they still could get the furnace/A/C working as they were still getting an error code that they couldn't clear They believe the computer board shorted out when the blower motor went bad So now the computer board (not sure of actual part name) needs to be replaced to get the A/C working.As soon as I get the new estimate of repair I will provide it to Select Home (Mr***).Bottom line is I believe the home warranty coverage I purchased should cover all required parts and labor minus my deductible Regards, [redacted]

We have gotten a detailed diagnosis of the issue with the fridge and its a non covered itemWe have already gone above the policy terms with a $reimbursementAs part of the policy terms the customer may get a second opinion and submit that to us

On 10/6/2014, customer did place a claim for the pool pumpand we secures [redacted] , they assessed that the pool pumpsmotor shorted, we did review the repairs completely as the customer had notmoved into the home yet.Select Home Warranty did advise customer that we would notbe able to move forward with the claim as there was rust and corrosion on theunit We did advise we would be more thanhappy to review claim furtherCustomer has requested a refund of his policy on 10/16/2014and we are currently processing his requestSelect Home Warranty will refund customeraccording to the Terms of Agreement

Customer has been informed that installation is not covered under their contract as per section In addition, our warranty terms and conditions are present on the websiteCustomer purchased their warranty in April and is no longer eligible for a full refund as they are over a year into the warrantyCustomer also provided us with a signed contract on 4/20/accepting our warranty terms and conditions (see attached document)No funds are due at this time to this customer

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Address: 1 International Blvd STE 400, Mahwah, New Jersey, United States, 07495-0025

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