Select Home Warranty

This companion is not from a customer of ourThis is a technician that did work without getting authorization from selectWe do not owe them any money

A technician was out to the customers home on 9/22/and a diagnosis was receivedThe customer refused to pay the technician their service fee as stated in their warrantyUntil the technician receives the service fee owed to them we cannot proceed with the customers claim accordinglyPlease submit proof of paid service fee so that we may have the authorizations department review the customers claim for final determination

The customer placed a claim with Select Home Warranty fortheir heating system on 02/06/through our Answering Service at 9:50am We reached out to the customer on2/6/at 10:am to contact us to get further information regarding theclaim The customer emailed Select HomeWarranty on 2/11/2015, we then secured [redacted] , a technician thatreplaced the customer Thermostat in July[redacted] Mechanical went out to the residence on2/13/2015, they determined that the unit needed a breaker and heatsequencers We did request maintenancerecords, which is regular protocol for HVAC system major repairs The customer sent in a service invoice thatthey had the Panel Mount Breaker replace and added 10lbs of freon on 03/06/2014.We received the customers’ invoice on 2/13/and advisedthat procedure is to review the claim, in these cases we advise thecustomer to have the work done and submit the invoice so that they are notwithout heat The customer was unable toprovide any maintenance records and we advised them that we will be more thanhappy to offer a courtesy reimbursement.The customer was sent a reimbursement agreement, which wasnot returned to us as yet so we can process the payment.Select Home Warranty is more than willing to resolve thismatter

The cutomer had an ac claim that was not a covered claimThe customer elected to cancel and we have already refunded the last payment and waived the cancellation feeWe will refund one more payment

We did speak to the customer and are covering them according to the policy terms

The customers policy is currently expired however we will dispatch for this claim

We did speak with the customer and sent a reimbursement form

We have sent the reimbursement for twice and have not received it backWe will send the check without the form

The first claim the customer filed for their A/C was for their upstairs unitSince it was the first A/C claim they filed that is the one that would get coveredSince secondary A/C unit coverage was not purchased the 2nd A/C claim for the downstairs unit was subsequently deniedThe customers maximum approved allowance is $for their upstairs A/C claim which is the claim that got submitted first which is the one that has coverageNo additional funds due at this time

The customer has been approved for $towards their claimAs soon as we receive the signed reimbursement from the customer we can process their check

The coverage for plumbing fixtures is listed as a separate entity altogether, it is offered separately on the website and on the front page of the contract which the cutomer is required to sign.We list it under optional coverage because it is not offered in the regular plumbing coverage, if the customer chooses to cancel they will receive a pro-rated refund.The customer may call Select Home Warranty to request cancellation and we will be able to answer any questions or concerns

The customer disputed the charges with their bank on 12/14/at which point the customers contract was cancelledAt this time they no longer have an active warranty contract with usNo additional funds due at this time

The customer placed the claim for the HVAC System on on 07/07/2015, they stated that the unit was not cooling and dripping water, we sent a HVAC Technician as per the customers description of the issue.We spoke to the technician on 07/23/and they stated that the customer has a clogged drain line, they tried flushing it and it will not clear, they stated that they customer would require a plumber.The issue we were initially advised of, was a unit not cooling, not that the unit had a clogged line, we advised the customer that logged drain lines are not covered under the warranty, and they would need maintenance to address the issuesThe customer then placed two claims for their appliances, the microwave and the dryer, the customer stated that the technician did not show up after their scheduled appointment.We would like to apologize for the technicians actions and we were in the process of assigning a more reliable technician , but, the customer requested to cancel before anything could be done.The customers' request for cancellation is currently being processed

The customer request to cancel their contract in the time we were looking into the matter, to this date we have not received any documentation to support the customers response of contacting us.At this time the contract has been cancelled per the customers request and we have filled our contractual obligation as far as the customer allowed

This is not a new unit or a newly built home with new appliancesAlthough this customer purchased the home from someone else maintenance records are still requiredIf the customer can provide us with maintenance records we can review for an additional allowanceAs of now the maximum allowance is $

The customer was sent a refund check on 12/10/2015, the customer cancelled the policy, stating that it was brought to their attention we did not have technicians in their area, the customer did not allow Select Home Warranty to address this matter, they just cancelled

Complaint: [redacted] I am rejecting this response because: Select is now telling us we have to pay for a third tech to come out and diagnose my ACCOUNTThis is unfair because the first take they sent improperly installed the transformer so it should not be my responsibility to get someone else to diagnose the problemThis is customer abrasionThe second tech even advised the previous person installed improperly and a new unit also should be installedSelect does not want to pay for a new unit that's what this is about [redacted] is the second company they sent out that provided the attached diagnoses and picturesThe transformer was improperly installed by the previous independent company they sent call [redacted] I am not liable for paying for a third diagnoses when the HCEC group did a diagnosis showing the improper installation and recommended a new unitSelect is just doing everything in their power not to payThe contact info for the last diagnosis is attached [redacted] ###-###-#### [redacted] Chris was the technician who assisted me and he can provide any details you need Regards, [redacted]

Select Home Warranty has looked into the customer's account and they are owed an additional for the claim, but if they cancel the policy early they are still subject to the cancellation terms

Complaint: [redacted] I am rejecting this response because: a septic system has airaror pump sump pump electrical controller they should say up front that it is partial coverage advertising salesman Said it covered all parts of system Regards, [redacted]

We do apologize and will remove you from all contact lists