I originally filed a complaint (complaint # [redacted] ) with the Revdex.com about Sevenly Inc on 1/22/because I had not received a refund or even a response regarding my request for a refund for products I had purchased from the company's website on 12/4/and had been promptly charged forTo date I still have not received the products OR a refundThe company promptly responded to my initial Revdex.com complaint on 1/24/stating a refund had been processed and would take business days to post to my accountWhile allowing time for it to post my previous complaint was closed by the Revdex.comIt was never resolvedI contacted the company again on 2/1/asking about the status of my refundI still have not received a response from the companyI want a REFUND in full for the products ordered, and DO NOT WANT THE PRODUCTS I originally ordered.Desired Resolution: Refund
Hello [redacted] , Thanks for reaching out First and foremost, let me apologize for the many, many delays and the tons of frustration that has been pushed upon you Unfortunately, we were unable to address your issue in a timely manner and both of your order have been shipped to your old place of residency At this point, we can place the order for you again (at no cost to you) and have is mailed to your new shipping address The only drawback is that you may experience another shipping delay as we are still getting caught up on order that were affected by our vendor issue late last yearAlternatively, we can issue a full refund for both of the orders that you didn't receive Since the orders are older than days then we will have to send a refund check in the mail Through my investigation of your emailsyou never stated your new mailing address Will you please respond to this message with your new mailing address and let us know if you prefer to have a new order placed on your behalf or if you'd like a refund check for your missing ordersThanks so much for your patience and we'll be on the look out for your response!
Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 2/26.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?Again, our most sincere apologies for any inconvenience we may have caused
Hello ***, I want to confirm that I just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers! I hope you have a very merry holiday season as well! Sevenly | People Matter™ [redacted] ***Customer Support Specialist
[redacted] #Local_ [redacted] Refund Requested: $43.98-------------------------------------- Hi [redacted] I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possibleI have received your note from the Revdex.comI'm sorry to hear your order hasn't been fulfilledI understand that you'd like to receive a refundI've copied [redacted] on this message to ensure your order is processed this week!Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with us during our transition If you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best, [redacted]
I placed an order on November I didn't hear back from the company for several months about this order even after I emailed them regarding the orderI finally got a response saying they could not let me know when the order would be shipped out (this was just in late March, early April by the way)They said I could either wait an undetermined amount of time for the order and receive a 30% refund or I could cancel my orderI responsed saying I would like to wait seeing as I already had for months as long as I did get that 30% refundI emailed the people almost everyday after I initially said I would wait and take the refund, but no one ever responsedI have finally received my order now but I would still appreciate the customer service rep sticking to her word and giving me the partial refund.Desired Outcome: I would like to get a 30% refund for this order just like the customer service person originally offered before they decided to ignore each email I sent them in response
In regards to my complaint against Sevenly, they said they were going to mail me a refund check on April It is now May 25, and they have not sent the check I notified them on May that I had not received a check and they did not respond to me.The complaint was closed because I thought the issue had been resolved, but it has notHow can I re-open the complaint? [redacted]
Hi [redacted] , I just received your note from the Revdex.comI'm very sorry to hear your shirt was damaged! Would you mind confirming your order number? I want to make sure this gets taken care of promptly Also, I'm copying our Special Orders Concierge, [redacted] , on this message [redacted] and I are working diligently to ensure all orders are processed efficiently and that Sevenly can continue to partner with people like you I apologize for the issue with your order but thanks for sticking with us during our transition! Please feel free to contact [redacted] or I if you have any questionsWe are happy to help in any way possible! All the best, [redacted] Special Orders Manager [redacted]
Hello [redacted] , Thanks for the email Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc) We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We have cancelled and refunded your order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Per Sevenly's request, attached is a copy of the shipping confirmation with the Order # - Order # [redacted] Regards, [redacted]
Hello ***, Thanks for following up Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc) We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We have placed your order on an expedited list which means it will ship no later than Friday, November 20th We will send you an email with tracking information once the package leaves our fulfillment centerWe have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortlyPlease let us know if there's anything else we can do in the meantime and thanks again for your support!?
Hello [redacted] ,Thanks for your email and for bringing your issue to our attentionUnfortunately, the only way for customer service to remedy the situation is to issue a refund With that said, we just attempted to process a refund for the missing item in order # [redacted] in the amount of $25.99, however, the credit card on file could not be refundedThis could be a direct result of an expired credit card or the transaction may be older than daysThus, the refund failed to successfully processTo remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: [redacted] *** [redacted] ** [redacted] [redacted] ***And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hey ***, We recently received your Revdex.com complaint and we wanted to follow up First and foremost, we're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date but most orders are set to ship within the next 15-days (according to our vendor/fulfillment center) I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of orders We know it's frustrating and ridiculous Trust us, it has been very challenging on our end as well To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund for the cost of shipping.Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help Again, we sincerely apologize for the inconvenience
Hi ***,Thanks for the email and your message via the Revdex.com Since we are unable to fulfill your order by the desired date then the only way for us to remedy the situation is canceling and refunding your order With that said, we want to confirm that we just processed your cancelation/refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hey [redacted] ,Please review the tracking information again The USPS has updated the information and it now confirms that your order was delivered on March 17: [redacted] Thank you!
I submitted a complaint against Sevenly back in December, and I think I responded that it was satisfactorily resolved after the company said the product was shipping soonIt still has not shippedCan I reopen my same complaint, or do I need to start a new one?Best, [redacted]
Hi ***!We're glad to help you make an exchangePlease complete the following steps to receive a refund and new product:1) Return the original product to us at the address belowPlease use whatever shipping method is most convenient, and include the original order # in the package (you can just write it on a sheet of paper).Sevenly ExchangesEWilshire AvenueSuite 101Fullerton, CA 928322) Go to the website and place your replacement order.As soon as we receive the item to be exchanged in the mail, we'll refund the amount of your original orderThe refund should appear in your account within three business days, depending on your bank.That's about it! Please let us know if there's any other way we can helpThanks again for being a Sevenly world changer
Hello [redacted] ,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Monday, 2/We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.We will be closing this support ticket but if you require additional assistance then just respond to open up our conversationAgain, our most sincere apologies for any inconvenience we may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business did reach out and did indeed fill the order (and I have received my item) I want to thank you in help in getting this compliant resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Here is the order adjustment sent to me in February after my complaint regarding the time lag between ordering and possible shipping where the shipping of $was refunded.Your Sevenly Team | Order Date12/07/| Order Number [redacted] || Shipping address [redacted] United States | Billing address [redacted] United States || Product Name | Quantity | Price (each) || Shine Light On Autism Flowy V Neck - Large | | $|| Love Completes The Puzzle Flowy Long Sleeve Tee - Medium | | $|| Subtotal: | $|| CA State Tax: | $|| Orange County Tax: | $|| Shipping: | $|| Total: | $USD |Seems like they want to deduct the shipping from the amount due to me again I respectfully request the entire amount charged to be returned to my account Regards, [redacted]
I originally filed a complaint (complaint # [redacted] ) with the Revdex.com about Sevenly Inc on 1/22/because I had not received a refund or even a response regarding my request for a refund for products I had purchased from the company's website on 12/4/and had been promptly charged forTo date I still have not received the products OR a refundThe company promptly responded to my initial Revdex.com complaint on 1/24/stating a refund had been processed and would take business days to post to my accountWhile allowing time for it to post my previous complaint was closed by the Revdex.comIt was never resolvedI contacted the company again on 2/1/asking about the status of my refundI still have not received a response from the companyI want a REFUND in full for the products ordered, and DO NOT WANT THE PRODUCTS I originally ordered.Desired Resolution: Refund
Hello [redacted] , Thanks for reaching out First and foremost, let me apologize for the many, many delays and the tons of frustration that has been pushed upon you Unfortunately, we were unable to address your issue in a timely manner and both of your order have been shipped to your old place of residency At this point, we can place the order for you again (at no cost to you) and have is mailed to your new shipping address The only drawback is that you may experience another shipping delay as we are still getting caught up on order that were affected by our vendor issue late last yearAlternatively, we can issue a full refund for both of the orders that you didn't receive Since the orders are older than days then we will have to send a refund check in the mail Through my investigation of your emailsyou never stated your new mailing address Will you please respond to this message with your new mailing address and let us know if you prefer to have a new order placed on your behalf or if you'd like a refund check for your missing ordersThanks so much for your patience and we'll be on the look out for your response!
Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 2/26.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?Again, our most sincere apologies for any inconvenience we may have caused
Hello ***, I want to confirm that I just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers! I hope you have a very merry holiday season as well! Sevenly | People Matter™ [redacted] ***Customer Support Specialist
[redacted] #Local_ [redacted] Refund Requested: $43.98-------------------------------------- Hi [redacted] I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possibleI have received your note from the Revdex.comI'm sorry to hear your order hasn't been fulfilledI understand that you'd like to receive a refundI've copied [redacted] on this message to ensure your order is processed this week!Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with us during our transition If you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best, [redacted]
I placed an order on November I didn't hear back from the company for several months about this order even after I emailed them regarding the orderI finally got a response saying they could not let me know when the order would be shipped out (this was just in late March, early April by the way)They said I could either wait an undetermined amount of time for the order and receive a 30% refund or I could cancel my orderI responsed saying I would like to wait seeing as I already had for months as long as I did get that 30% refundI emailed the people almost everyday after I initially said I would wait and take the refund, but no one ever responsedI have finally received my order now but I would still appreciate the customer service rep sticking to her word and giving me the partial refund.Desired Outcome: I would like to get a 30% refund for this order just like the customer service person originally offered before they decided to ignore each email I sent them in response
In regards to my complaint against Sevenly, they said they were going to mail me a refund check on April It is now May 25, and they have not sent the check I notified them on May that I had not received a check and they did not respond to me.The complaint was closed because I thought the issue had been resolved, but it has notHow can I re-open the complaint? [redacted]
Hi [redacted] , I just received your note from the Revdex.comI'm very sorry to hear your shirt was damaged! Would you mind confirming your order number? I want to make sure this gets taken care of promptly Also, I'm copying our Special Orders Concierge, [redacted] , on this message [redacted] and I are working diligently to ensure all orders are processed efficiently and that Sevenly can continue to partner with people like you I apologize for the issue with your order but thanks for sticking with us during our transition! Please feel free to contact [redacted] or I if you have any questionsWe are happy to help in any way possible! All the best, [redacted] Special Orders Manager [redacted]
Hello [redacted] , Thanks for the email Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc) We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We have cancelled and refunded your order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Per Sevenly's request, attached is a copy of the shipping confirmation with the Order # - Order # [redacted] Regards, [redacted]
Hello ***, Thanks for following up Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc) We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We have placed your order on an expedited list which means it will ship no later than Friday, November 20th We will send you an email with tracking information once the package leaves our fulfillment centerWe have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortlyPlease let us know if there's anything else we can do in the meantime and thanks again for your support!?
Hello [redacted] ,Thanks for your email and for bringing your issue to our attentionUnfortunately, the only way for customer service to remedy the situation is to issue a refund With that said, we just attempted to process a refund for the missing item in order # [redacted] in the amount of $25.99, however, the credit card on file could not be refundedThis could be a direct result of an expired credit card or the transaction may be older than daysThus, the refund failed to successfully processTo remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: [redacted] *** [redacted] ** [redacted] [redacted] ***And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hey ***, We recently received your Revdex.com complaint and we wanted to follow up First and foremost, we're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date but most orders are set to ship within the next 15-days (according to our vendor/fulfillment center) I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of orders We know it's frustrating and ridiculous Trust us, it has been very challenging on our end as well To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund for the cost of shipping.Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help Again, we sincerely apologize for the inconvenience
Hi ***,Thanks for the email and your message via the Revdex.com Since we are unable to fulfill your order by the desired date then the only way for us to remedy the situation is canceling and refunding your order With that said, we want to confirm that we just processed your cancelation/refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hey [redacted] ,Please review the tracking information again The USPS has updated the information and it now confirms that your order was delivered on March 17: [redacted] Thank you!
I submitted a complaint against Sevenly back in December, and I think I responded that it was satisfactorily resolved after the company said the product was shipping soonIt still has not shippedCan I reopen my same complaint, or do I need to start a new one?Best, [redacted]
Hi ***!We're glad to help you make an exchangePlease complete the following steps to receive a refund and new product:1) Return the original product to us at the address belowPlease use whatever shipping method is most convenient, and include the original order # in the package (you can just write it on a sheet of paper).Sevenly ExchangesEWilshire AvenueSuite 101Fullerton, CA 928322) Go to the website and place your replacement order.As soon as we receive the item to be exchanged in the mail, we'll refund the amount of your original orderThe refund should appear in your account within three business days, depending on your bank.That's about it! Please let us know if there's any other way we can helpThanks again for being a Sevenly world changer
Hello [redacted] ,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Monday, 2/We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.We will be closing this support ticket but if you require additional assistance then just respond to open up our conversationAgain, our most sincere apologies for any inconvenience we may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business did reach out and did indeed fill the order (and I have received my item) I want to thank you in help in getting this compliant resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Here is the order adjustment sent to me in February after my complaint regarding the time lag between ordering and possible shipping where the shipping of $was refunded.Your Sevenly Team | Order Date12/07/| Order Number [redacted] || Shipping address [redacted] United States | Billing address [redacted] United States || Product Name | Quantity | Price (each) || Shine Light On Autism Flowy V Neck - Large | | $|| Love Completes The Puzzle Flowy Long Sleeve Tee - Medium | | $|| Subtotal: | $|| CA State Tax: | $|| Orange County Tax: | $|| Shipping: | $|| Total: | $USD |Seems like they want to deduct the shipping from the amount due to me again I respectfully request the entire amount charged to be returned to my account Regards, [redacted]