Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hey [redacted] , We apologize a thousand times for the many, many delays that you experienced Although you were given a priority shipping date, our vendor was just severely backed up and thus ANOTHER delay Trust us, it hasn't been fun and games on our end either The good news is that after many months of frustration and ridiculousness, your order was finished up this week and shipped yesterday Here is your USPS tracking link: [redacted] Again, our most sincere apologies for the delays If you require additional assistance then please let us know We'd be happy to help
Hello [redacted] and ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 1/29.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.Your order was over $which means there was not a shipping fee However, as a token of our apology for the long delay, we have refunded $which would have been the cost of shippingYou should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversationAgain, our most sincere apologies for any inconvenience we may have caused
Hey [redacted] , Thanks for the email We apologize for sending your order to the original address that you submitted to us back in SeptemberHowever, if you look at the tracking information, the USPS says that the order was in fact delivered on February Here is the tracking link for confirmation: [redacted] Since you are confident that the order was not delivered to you via new or old address then we are more than happy to issue a full refund of $ Unfortunately, since the order is older than days we cannot process and electronic refund back to your credit card To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ? [redacted] [redacted] *** *And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hi [redacted] ,We recently received your complaint via the Revdex.com and your request for a refund We just wanted to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hello [redacted] ,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 2/26.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?Again, our most sincere apologies for any inconvenience we may have caused
Hi [redacted] I just saw your note from the Revdex.comI'm sorry to hear you haven't received your order! Would you mind confirming your order number? We'll double check our records Also, I'm coping our Special Orders Concierge, [redacted] on this message [redacted] and I are working diligently to ensure all orders are processed efficiently and that Sevenly can continue to partner with people like you! I'm so sorry for the mixup and I hope you will stick with us in our transition Please feel free to reach out to [redacted] or I if you have any questionsWe are happy to help in any way possible! All the best, [redacted] Special Orders Manager [redacted]
Hi ***, There are no words to express how truly sorry we are for the lapse in responding to your messages! There is no reason a customer should ever have to reach out, let alone three times and I completely understand your frustrationAs of right now, it is only myself, and one other gal running the entire operations of customer careNot ideal, but we are doing our very best because we believe in the greater picture at work hereHere's what I can do for you at this very moment; although we do not have the flowy long sleeve in stock, we just got a shipment of Autism Speaks campaign shirtsI have sent you a Give Bag of three Autism shirts, in size small, on usIf you receive the shirts, and are unhappy with the that I picked out for you, please respond to this message and I would be more than happy to complete a full refund for you! Again, I am so sorry for the headache this entire experience has caused youAlthough we have experienced the fulfillment requests and I'm sure you've heard about, our staff has banned together to begin processing as many In House Fulfillment orders as we can(Our HQ has quite literally turned into a makeshift shipping center!) Below is your USPS shipping information for the shirts I have sent you! [redacted] Best, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I ordered a product that was severely delayed in shipping (many months)While I had yet to receive my shirts, and couldn't get an email response, I contacted the Revdex.com earlier in the year and the company said they would issue me a check for a full refund on April I emailed back on April with further questions and then again on June 6th when I still hadn't gotten a response, or a check in the mailI also called on May 24th--nobody answered, I left a message, and nobody returned my callIn my last email I said I would open another complaint with the Revdex.com, but then issues at work and in my personal life arose so I am just getting back to my personal to do list nowHere is a copy of part of the last email I received from the company: " [redacted] (Sevenly) Apr 16, 11:AM Hello [redacted] , Thanks for the responseWe truly appreciate your patience during this long over drawn shipping issueAt this time we currently do not have a tracking number or ship date for your productTo remedy the situation, we will go ahead and process a full refund for the remaining balance on your order $However, we will still ship the item once it's readily availableAfter everything you've been through, it's only fair that you receive your product on the houseSevenly will issue a refund check in the amount of $which will be sent to the address that we have on file." [redacted] listed the correct address for me, yet I have not received a checkI have not had any issues with any other mail being delivered in that timeframeThe missing check combined with the lack of communication leads me to believe they never fulfilled their promise to give me a refundI would like the refund, because this whole purchase process has been the most outrageous, unprofessional and incompetent I've ever had the displeasure of encounteringIt is the least this sham of a company could do for me Regards, [redacted]
Hello ***, It looks like you've been in contact with our customer support agent [redacted] Our records indicate that your order was cancelled and refunded per your request on January 15, If you require additional help the please let us know We're always happy to help! Thank you!!
Hello,We apologize a thousand times for the many, many delays that you experienced Our fulfillment vendor encountered a printing/shipping issue and just became severely overloaded with orders, thus the super long delays Trust us, it hasn't been fun and games on our end either The good news is that after many months of frustration and ridiculousness, your order was finished up last week and shipped on March 4th Here is your USPS tracking link: [redacted] Again, our most sincere apologies for the delays If you require additional assistance then please let us know We'd be happy to help
Hello [redacted] ,We recently received your [redacted] claim and have already processed your refund for order # [redacted] in the amount of $29.38. If you need further assistance then please let us know. If you feel that your issue has now been resolved then we'd be more than appreciative if... you closed this complaint. Thank you!
Hi ***,We sincerely apologize for our lack of response; however, we are happy to share with you that your order was fulfilled last night! Please allow up to hours for your tracking information to become available and begin tracking through the USPS website Here is your USPS tracking link: [redacted] Again, we cannot apologize enough for our poor customer service and lack of communicationThank you for your patience, and we hope that you will continue with us on our journey to rebuild Sevenly and uphold our mission that “People Matter”!
Hello ***!Thank you so much for reaching outI wanted to assure you that your concerns filed through the Revdex.com were documented, and passed along to our management team for further review.I completely understand that at this point, all you want is answers / your productUnfortunately, our fulfillment center did not inform us that shipments would take longer than expectedBecause we recently changed vendors, these are issues we are still working through and tweaking:( But I wanted to be completely transparent with this information, because I would hate for you to think your package was lost in cyber space somewhereIt should absolutely be next to send out, but we do not have a definitive date from our fulfillment center quite yetMoving forward, I can offer you 20% off your purchase while you continue to waitOR, I can process a full refund for you.Please let me know how I can assist you moving forward, to make this as positive as an experience as we can.Respectfully, [redacted] Sevenly | People Matter™ [redacted] Customer Support Specialist
Hi [redacted] ,We recently received your Revdex.com complaint and we wanted to follow upWe want to confirm that we just processed your refund for order # [redacted] in the amount of $40.18, per your requestIt will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below What I can do is open a new complaint based off the fact that no one from this company replies to any form of contact you try to have with them Secondly, if you do finally receive what you order, but you need to return the item, there is no information provided anywhere in the packaging or on the website As you can tell, I am more than frustrated and I feel very much taken advantage of Also feel that the order fulfillment of the wrong size was on purpose Regards, [redacted]
Hi [redacted] !I am so sorry about this long waitIt's been unprofessionalIt's been unfairIt's been not cool on our part.We've made a mistake; we are owning up to it; and we are just so very sorry about it all.We want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping
Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible After reviewing our database, our records show that this order was deliveredIn which case we consider this resolved Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with usIf you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best! [redacted] + Team Sevenly Special Orders Manager [redacted]
Hello [redacted] ,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 2/5.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversationAgain, our most sincere apologies for any inconvenience we may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.My complaint with Sevenly has been resolved Thank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hey [redacted] , We apologize a thousand times for the many, many delays that you experienced Although you were given a priority shipping date, our vendor was just severely backed up and thus ANOTHER delay Trust us, it hasn't been fun and games on our end either The good news is that after many months of frustration and ridiculousness, your order was finished up this week and shipped yesterday Here is your USPS tracking link: [redacted] Again, our most sincere apologies for the delays If you require additional assistance then please let us know We'd be happy to help
Hello [redacted] and ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 1/29.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.Your order was over $which means there was not a shipping fee However, as a token of our apology for the long delay, we have refunded $which would have been the cost of shippingYou should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversationAgain, our most sincere apologies for any inconvenience we may have caused
Hey [redacted] , Thanks for the email We apologize for sending your order to the original address that you submitted to us back in SeptemberHowever, if you look at the tracking information, the USPS says that the order was in fact delivered on February Here is the tracking link for confirmation: [redacted] Since you are confident that the order was not delivered to you via new or old address then we are more than happy to issue a full refund of $ Unfortunately, since the order is older than days we cannot process and electronic refund back to your credit card To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ? [redacted] [redacted] *** *And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hi [redacted] ,We recently received your complaint via the Revdex.com and your request for a refund We just wanted to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hello [redacted] ,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 2/26.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?Again, our most sincere apologies for any inconvenience we may have caused
Hi [redacted] I just saw your note from the Revdex.comI'm sorry to hear you haven't received your order! Would you mind confirming your order number? We'll double check our records Also, I'm coping our Special Orders Concierge, [redacted] on this message [redacted] and I are working diligently to ensure all orders are processed efficiently and that Sevenly can continue to partner with people like you! I'm so sorry for the mixup and I hope you will stick with us in our transition Please feel free to reach out to [redacted] or I if you have any questionsWe are happy to help in any way possible! All the best, [redacted] Special Orders Manager [redacted]
Hi ***, There are no words to express how truly sorry we are for the lapse in responding to your messages! There is no reason a customer should ever have to reach out, let alone three times and I completely understand your frustrationAs of right now, it is only myself, and one other gal running the entire operations of customer careNot ideal, but we are doing our very best because we believe in the greater picture at work hereHere's what I can do for you at this very moment; although we do not have the flowy long sleeve in stock, we just got a shipment of Autism Speaks campaign shirtsI have sent you a Give Bag of three Autism shirts, in size small, on usIf you receive the shirts, and are unhappy with the that I picked out for you, please respond to this message and I would be more than happy to complete a full refund for you! Again, I am so sorry for the headache this entire experience has caused youAlthough we have experienced the fulfillment requests and I'm sure you've heard about, our staff has banned together to begin processing as many In House Fulfillment orders as we can(Our HQ has quite literally turned into a makeshift shipping center!) Below is your USPS shipping information for the shirts I have sent you! [redacted] Best, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I ordered a product that was severely delayed in shipping (many months)While I had yet to receive my shirts, and couldn't get an email response, I contacted the Revdex.com earlier in the year and the company said they would issue me a check for a full refund on April I emailed back on April with further questions and then again on June 6th when I still hadn't gotten a response, or a check in the mailI also called on May 24th--nobody answered, I left a message, and nobody returned my callIn my last email I said I would open another complaint with the Revdex.com, but then issues at work and in my personal life arose so I am just getting back to my personal to do list nowHere is a copy of part of the last email I received from the company: " [redacted] (Sevenly) Apr 16, 11:AM Hello [redacted] , Thanks for the responseWe truly appreciate your patience during this long over drawn shipping issueAt this time we currently do not have a tracking number or ship date for your productTo remedy the situation, we will go ahead and process a full refund for the remaining balance on your order $However, we will still ship the item once it's readily availableAfter everything you've been through, it's only fair that you receive your product on the houseSevenly will issue a refund check in the amount of $which will be sent to the address that we have on file." [redacted] listed the correct address for me, yet I have not received a checkI have not had any issues with any other mail being delivered in that timeframeThe missing check combined with the lack of communication leads me to believe they never fulfilled their promise to give me a refundI would like the refund, because this whole purchase process has been the most outrageous, unprofessional and incompetent I've ever had the displeasure of encounteringIt is the least this sham of a company could do for me Regards, [redacted]
Hello ***, It looks like you've been in contact with our customer support agent [redacted] Our records indicate that your order was cancelled and refunded per your request on January 15, If you require additional help the please let us know We're always happy to help! Thank you!!
Hello,We apologize a thousand times for the many, many delays that you experienced Our fulfillment vendor encountered a printing/shipping issue and just became severely overloaded with orders, thus the super long delays Trust us, it hasn't been fun and games on our end either The good news is that after many months of frustration and ridiculousness, your order was finished up last week and shipped on March 4th Here is your USPS tracking link: [redacted] Again, our most sincere apologies for the delays If you require additional assistance then please let us know We'd be happy to help
Hello [redacted] ,We recently received your [redacted] claim and have already processed your refund for order # [redacted] in the amount of $29.38. If you need further assistance then please let us know. If you feel that your issue has now been resolved then we'd be more than appreciative if... you closed this complaint. Thank you!
Hi ***,We sincerely apologize for our lack of response; however, we are happy to share with you that your order was fulfilled last night! Please allow up to hours for your tracking information to become available and begin tracking through the USPS website Here is your USPS tracking link: [redacted] Again, we cannot apologize enough for our poor customer service and lack of communicationThank you for your patience, and we hope that you will continue with us on our journey to rebuild Sevenly and uphold our mission that “People Matter”!
Hello ***!Thank you so much for reaching outI wanted to assure you that your concerns filed through the Revdex.com were documented, and passed along to our management team for further review.I completely understand that at this point, all you want is answers / your productUnfortunately, our fulfillment center did not inform us that shipments would take longer than expectedBecause we recently changed vendors, these are issues we are still working through and tweaking:( But I wanted to be completely transparent with this information, because I would hate for you to think your package was lost in cyber space somewhereIt should absolutely be next to send out, but we do not have a definitive date from our fulfillment center quite yetMoving forward, I can offer you 20% off your purchase while you continue to waitOR, I can process a full refund for you.Please let me know how I can assist you moving forward, to make this as positive as an experience as we can.Respectfully, [redacted] Sevenly | People Matter™ [redacted] Customer Support Specialist
Hi [redacted] ,We recently received your Revdex.com complaint and we wanted to follow upWe want to confirm that we just processed your refund for order # [redacted] in the amount of $40.18, per your requestIt will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below What I can do is open a new complaint based off the fact that no one from this company replies to any form of contact you try to have with them Secondly, if you do finally receive what you order, but you need to return the item, there is no information provided anywhere in the packaging or on the website As you can tell, I am more than frustrated and I feel very much taken advantage of Also feel that the order fulfillment of the wrong size was on purpose Regards, [redacted]
Hi [redacted] !I am so sorry about this long waitIt's been unprofessionalIt's been unfairIt's been not cool on our part.We've made a mistake; we are owning up to it; and we are just so very sorry about it all.We want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping
Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible After reviewing our database, our records show that this order was deliveredIn which case we consider this resolved Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with usIf you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best! [redacted] + Team Sevenly Special Orders Manager [redacted]
Hello [redacted] ,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 2/5.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversationAgain, our most sincere apologies for any inconvenience we may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.My complaint with Sevenly has been resolved Thank you, [redacted] ***