Hi [redacted] ,Thanks for the email and for reaching out via Revdex.com We want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
[redacted] We recently received your Revdex.com complaint and we wanted to follow upFirst and foremost, we're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date but most orders are set to ship within the next 15-days (according to our vendor/fulfillment center)I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of ordersWe know it's frustrating and ridiculousTrust us, it has been very challenging on our end as wellTo remedy the situation, customer service can only offer you two solutions:Continue to wait for the order and we'll refund for the cost of shippingOrWe can cancel the order and issue a full refund.Please let us know how you'd like to proceed and we'd be happy to helpAgain, we sincerely apologize for the inconvenience.P.S.If you'd like to learn more about our shipping delay then please head over to our blogOr click the link below to view our latest blog post from one of our managers here at SevenlyHe wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaWe'll be on the look out for your response
Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hello ***, Thanks for the email We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakesThat is why we totally understand and respect your decision to obtain a full refund for your orderWith that said, we just processed your cancelation and refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not ask for a refund for my order as I was still requesting to get the merchandise that I orderedWhat I said was this, "I would request a refund, but I ordered two items as Christmas gifts and feel strongly my loved ones would really enjoy the gifts if they ever arrive! I need information about where this order is and if it is lost...will need a refund immediately please." Sevenly had not contacted me for over weeks (since Feb2016) and I had contacted them on Feb6th, Feb29th, and March 14th without response until the day after I submitted a Revdex.com complaint, they decide to give me a full refundI still want my shirts! I did not confirm wanting to cancel my order with them prior to them doing so Regards, [redacted]
Hey [redacted] , We recently received your Revdex.com complaint and wanted to follow up with some important informationFirst and foremost, we're very sorry for the delay on your orderOver the past month we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 1/(as explained by our representative Christine in our last email).? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping in the amount of $ The refund will be returned to you within 3-business days, depending on your bank You should receive an email in regards to this refund.Again, our most sincere apologies for any inconvenience we may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and it is acceptable since they are refunding my money It is still disappointing, in that the company did not fulfill my order for months and only offered to refund my money after I complained to Revdex.com and did not offer any restitution like a coupon or modest credit Nonetheless, I consider this matter resolved Regards, [redacted]
I placed an order on 9/16/with Sevenly Inc, and never received my order or a refundI have tried to contacted them well over a dozen times to rectify the situationEvery time I contacted them I got the same automated response saying they would respond within days, but they never didI was able to speak with a representative using their live chat function (Which has now been removed from their website) the rep I spoke with apologized for the ridiculously long delay and lack of response, and she said they would refund my money immediatelyThat was over two weeks ago, and still no refund or response to my multiple emailsAfter doing a little research I have found I am far from the first, and I won't be the last to have this very same issue.Desired Outcome: As much as I wanted the item I ordered all the way back in September, I will only accept a full refund of $34.98, and an apology for such abysmal customer service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, Rachel Mayer
Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible After reviewing our database, our records show that this order was deliveredIn which case we consider this resolved Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with usIf you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best! [redacted] Team Sevenly Special Orders Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please advise the company that I will not be doing business with them again Regards, [redacted] ***
No, I want a refund because they did not send my order out on the date that they said they would & they still have not! I do not want to do any further business with this company because they do not keep their word and they do not value their customers as they say they do[redacted]
Hello ***, We can leave the complaint open until the order ships. Once you get your shipping confirmation email then you can go ahead and close this complaint. Thank you!
Hi [redacted] ,Thanks for reaching outFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issue and we're back in production.Furthermore, we are able to place your order on a priority list which means the package will be shipped by Friday, 3/4/16.? ? Would you like to keep this order and have it shipped by 3/4/16? If so, we'll refund your shipping cost as part of our apology for the delayAlternatively, if you no longer wish to wait then we can cancel the order and issue a full refund?Please respond and let me know what you'd like to do by Wednesday, 2/24/(to ensure your order will be placed on the most recent priority list)Again, our sincerest apologies for the delayWe certainly appreciate your patience!
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. [redacted]
Hi ***, We are happy you received your orders, though the delayWe will happily mail you out a check in the total of $to your address on file within the next business daysWe thank you for your patience and grace
Hello [redacted] ,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Monday, 2/15.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.Again, our most sincere apologies for any inconvenience we may have caused
I filed complaint number [redacted] on 1/19/about a shirt that I ordered on 9/25/and still had not receivedSevenly responded that my shirt was receiving priority processing and would be shipped with a shipping notification by 1/29/I contacted Sevenly when I didn't received a shipping notification (I gave them a few days leeway and emailed them on 2/1/16)The company did refund my shipping fee, however, I paid $for the shirt weeks ago and still not received the productI told them in my email on 2/1/that I would fine a new complaint today if I didn't hear anything from them by 2/5/16.I would like my shirt sent now since it was supposed to come quite a long time agoHowever, if it cannot arrive by 3/1/16, I would like a full refund for the shirt
Hello [redacted] , Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.With that said, honor your request for a refund We have cancelled and refunded your order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bank We'd be more than grateful if you closed this complaint now that the order has been refunded Thank you for supporting Sevenly and for helping us raise funding and awareness for the world’s greatest causes
Hi [redacted] I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible After reviewing our database, our records show that this order was fulfilledIn which case we consider this resolved Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with usIf you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best! [redacted] Special Orders Manager [redacted] Sevenly | [redacted]
Hi [redacted] ,Thanks for the email and for reaching out via Revdex.com We want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
[redacted] We recently received your Revdex.com complaint and we wanted to follow upFirst and foremost, we're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date but most orders are set to ship within the next 15-days (according to our vendor/fulfillment center)I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of ordersWe know it's frustrating and ridiculousTrust us, it has been very challenging on our end as wellTo remedy the situation, customer service can only offer you two solutions:Continue to wait for the order and we'll refund for the cost of shippingOrWe can cancel the order and issue a full refund.Please let us know how you'd like to proceed and we'd be happy to helpAgain, we sincerely apologize for the inconvenience.P.S.If you'd like to learn more about our shipping delay then please head over to our blogOr click the link below to view our latest blog post from one of our managers here at SevenlyHe wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaWe'll be on the look out for your response
Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hello ***, Thanks for the email We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakesThat is why we totally understand and respect your decision to obtain a full refund for your orderWith that said, we just processed your cancelation and refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not ask for a refund for my order as I was still requesting to get the merchandise that I orderedWhat I said was this, "I would request a refund, but I ordered two items as Christmas gifts and feel strongly my loved ones would really enjoy the gifts if they ever arrive! I need information about where this order is and if it is lost...will need a refund immediately please." Sevenly had not contacted me for over weeks (since Feb2016) and I had contacted them on Feb6th, Feb29th, and March 14th without response until the day after I submitted a Revdex.com complaint, they decide to give me a full refundI still want my shirts! I did not confirm wanting to cancel my order with them prior to them doing so Regards, [redacted]
Hey [redacted] , We recently received your Revdex.com complaint and wanted to follow up with some important informationFirst and foremost, we're very sorry for the delay on your orderOver the past month we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 1/(as explained by our representative Christine in our last email).? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping in the amount of $ The refund will be returned to you within 3-business days, depending on your bank You should receive an email in regards to this refund.Again, our most sincere apologies for any inconvenience we may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and it is acceptable since they are refunding my money It is still disappointing, in that the company did not fulfill my order for months and only offered to refund my money after I complained to Revdex.com and did not offer any restitution like a coupon or modest credit Nonetheless, I consider this matter resolved Regards, [redacted]
I placed an order on 9/16/with Sevenly Inc, and never received my order or a refundI have tried to contacted them well over a dozen times to rectify the situationEvery time I contacted them I got the same automated response saying they would respond within days, but they never didI was able to speak with a representative using their live chat function (Which has now been removed from their website) the rep I spoke with apologized for the ridiculously long delay and lack of response, and she said they would refund my money immediatelyThat was over two weeks ago, and still no refund or response to my multiple emailsAfter doing a little research I have found I am far from the first, and I won't be the last to have this very same issue.Desired Outcome: As much as I wanted the item I ordered all the way back in September, I will only accept a full refund of $34.98, and an apology for such abysmal customer service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, Rachel Mayer
Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible After reviewing our database, our records show that this order was deliveredIn which case we consider this resolved Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with usIf you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best! [redacted] Team Sevenly Special Orders Manager [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please advise the company that I will not be doing business with them again Regards, [redacted] ***
No, I want a refund because they did not send my order out on the date that they said they would & they still have not! I do not want to do any further business with this company because they do not keep their word and they do not value their customers as they say they do[redacted]
Hello ***, We can leave the complaint open until the order ships. Once you get your shipping confirmation email then you can go ahead and close this complaint. Thank you!
Hi [redacted] ,Thanks for reaching outFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issue and we're back in production.Furthermore, we are able to place your order on a priority list which means the package will be shipped by Friday, 3/4/16.? ? Would you like to keep this order and have it shipped by 3/4/16? If so, we'll refund your shipping cost as part of our apology for the delayAlternatively, if you no longer wish to wait then we can cancel the order and issue a full refund?Please respond and let me know what you'd like to do by Wednesday, 2/24/(to ensure your order will be placed on the most recent priority list)Again, our sincerest apologies for the delayWe certainly appreciate your patience!
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. [redacted]
Hi ***, We are happy you received your orders, though the delayWe will happily mail you out a check in the total of $to your address on file within the next business daysWe thank you for your patience and grace
Hello [redacted] ,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Monday, 2/15.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.Again, our most sincere apologies for any inconvenience we may have caused
I filed complaint number [redacted] on 1/19/about a shirt that I ordered on 9/25/and still had not receivedSevenly responded that my shirt was receiving priority processing and would be shipped with a shipping notification by 1/29/I contacted Sevenly when I didn't received a shipping notification (I gave them a few days leeway and emailed them on 2/1/16)The company did refund my shipping fee, however, I paid $for the shirt weeks ago and still not received the productI told them in my email on 2/1/that I would fine a new complaint today if I didn't hear anything from them by 2/5/16.I would like my shirt sent now since it was supposed to come quite a long time agoHowever, if it cannot arrive by 3/1/16, I would like a full refund for the shirt
Hello [redacted] , Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.With that said, honor your request for a refund We have cancelled and refunded your order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bank We'd be more than grateful if you closed this complaint now that the order has been refunded Thank you for supporting Sevenly and for helping us raise funding and awareness for the world’s greatest causes
Hi [redacted] I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible After reviewing our database, our records show that this order was fulfilledIn which case we consider this resolved Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with usIf you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best! [redacted] Special Orders Manager [redacted] Sevenly | [redacted]