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Sevenly Reviews (207)

Sevenly contacted me and said I would receive a refund within a weekAfter a week, I responded saying I had not received the refund and they told me it was sent the day priorI still haven't receive itI am attaching the email correspondence

Hi ***,We recently received your Revdex.com complaint which included your request for a refund Please note that we processed your refund and cancelation for order # [redacted] in the amount of $on January 29th It will take up to business days (from January 29th) for this to be reflected on your account, depending on your bankKeep in mind that we processed this cancelation and refund because you requested it in your Revdex.com complaint stating, "I would like to have my merchandise or a refund.?" Please see the attached screen shot for confirmation where you requested such a refund for order [redacted] This email does not concern your order [redacted] which will be shipped on January 12th

Hello ***, Thanks for your message via the Revdex.com complaint center As it turns out, over the past month we've experienced a fulfillment issue which resulted in the halt of our production The problem caused all Sevenly orders to be placed on hold The vendor issue has been resolved and printing has gone back into production (we make each shirt to order).? We are currently working as quickly as possible to catch up on our orders that were affected by the delay We apologize for the inconvenience this has causedWe respect your decision to cancel your order and obtain a refund In fact, we've already processed your refund of $on October 23, We'd be more than appreciate if you closed your Revdex.com complaint once your money has been returned to you through your bank/credit card company Again, we apologize for the delay and the inconvenience but we truly appreciate your heart to help change the world Let us know if you have any other questions We'd be happy to help!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I DID receive the product (a shirt) but it arrived damagedThe packing label was a sticker that was stuck to the front of the shirt/the decal on the shirt When I tried to remove the sticker, the decal peeled off, thus the product arrived damagedIt is ridiculous, after SEVEN MONTHS, I am finally getting a response and it isn't a response that addresses the issue at all I want a full refund in the amount of $43.98.Regards, [redacted]

Hello!Thanks for following up In your Revdex.com complaint the desired settlement was as stated, "I want my order immediately or to have my credit card refunded for the full amount of $151.96." Unfortunately, we are unable to ship your order "immediately" due to an issue that we're currently experiencing with a core vendor The issue has been resolved but it has created a large back up of orders, thus the long delay We are working very hard to print and ship orders as quickly as possible (we make everything to order and do not carry pre-made products) Unfortunately, the wait time can be up to another days Because we were unable to produce the order immediately, we cancelled and refunded the entire order, per your request via the Revdex.com We apologize for the inconvenience and the terrible experience you've had thus far At this point, the order cannot be reinstated (because it's been refunded) and if you wish to receive the order than we'll have to ask you to submit it again Again, our apologies if we misunderstood your desired settlement and for the the delays all around

Hey [redacted] , Thanks for reaching out It looks like we've been in contact with you via email Our records indicate that your open case has already been resolved with a full refund which was issued on Feb Please let us know if you still require additional assistance we'd be happy to help We'd also like to send a friendly reminder and let you know that we'd be more than appreciative if you closed your Revdex.com complaint as your order has been fully refunded Thank you!!

Hello [redacted] ***,We recently received your Revdex.com complaint follow up and wanted to reach out with some important informationWe want to confirm that we just processed your cancelation and refund for order # [redacted] in the amount of $33.98, per your requestIt will take up to business days for this to be reflected on your PayPal account.And, again, we're so sorry for this whole conundrum with the shipping delayWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hey [redacted] , Thank you for reaching out Our records indicate that our customer support agent [redacted] has been in contact with you via email and that the two of you are currently working together to resolve the issue [redacted] will continue working with you until your matter is completely resolved and your second refund check is received It looks like she has escalated your issue within our team and your issue is close to being resolved If you have any additional questions or require further assistance then please reach out to her She'd be happy to help you Thank you!

Hi ***,Thanks for the email and for reaching out via Revdex.comWe want to confirm that we just processed your full refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bank.Please note that your refund is for the amount that you originally paid and we're happy to issue a full refund which is entitled to you However, we will not grant nor are we obligated to pay an additional amount to you as part of your refund (beyond the original payment) as you've requested And, again, we're so sorry for this whole conundrum with shipping

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not feel the company's refund adequately resolves my complaintI never requested a refundThe entity's refund only puts them on the right legal side of our contractual obligations as consumer and vendor, i.eI paid for products I never receivedIn terms of my complaint against this company overall--for ABYSMAL customer service and what appears to be an absolute REMORSELESS company-performance mindset--my complaints have not been addressed fullySpecifically, I mean: Doing just the slightest bit of research reveals this company is performing this way with its customers, en masseBUT, if someone savvy enough complains to the Revdex.com (and only then) do they jump on the ballOf course, "jump on the ball" means just throwing the customer's money back in their face, metaphorically, with a canned response (I read all of the complaints that were viewable and I also received that "Sorry for the conundrum, gee-gosh" half-measure responseTHAT is unsatisfactory as well Sevenly appears to only respond when Revdex.com has been invoked and, again, seems to not be paying any penalty for this behavior...other than the public's total loss of faith, money and credibility; small details to them, I guess Perhaps someone should contact the charities aligning themselves with this company, to get their thoughts or ALERT them to this callous behaviorLet me repeat: I never requested a refund, nor do I want one(Of course, no one from Sevenly deemed CORRESPONDING WITH ME DIRECTLY as worthwhile so here we are)The mere fact that the company provides no customer call service center speaks volumesNo, I do not consider my complaints with Sevenly "resolved." [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action (by sending me a tracking number, refunding my shipping cost, and my order being delivered to me), if it does, will consider this complaint resolved Regards, [redacted] ***

Hey ***!We received your complaint via the Revdex.com and wanted to follow up with you First and foremost, our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short, we know it and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.With that said, we want to confirm that we just processed your cancelation and refund for order # [redacted] in the amount of $ We went ahead and cancelled your order because our fulfillment delay will cause our orders to arrive after ChristmasWe're really sorry for that inconvenience Your refund will be returned to you within 3-business days, depending on your bank (keep in mind that your bank may be closed over the next few days for Christmas)If you'd like to learn more about our shipping delay then please head over to our latest blog post: http://blog.sevenly.org/update-on-sevenly-shipocalypseI will be closing this support request; however, if you have any other questions, please reply to this email to reopen our conversation.And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hey ***, Thanks for reaching out! We apologize for the delay in response time We are currently working as quickly as possible to catch up on our orders that were affected by the shipping/fulfillment delay The delay in fulfilling orders is longer than we had originally anticipated and we are looking at a timeframe of about 4-weeks after your order is placed to be printed, packaged, and sent outThe order has been received by the fulfillment center and is in queue to be printed and we hope to have it ready to go soonWe apologize for the inconvenience this has caused If there's anything we can do in the meantime, please let us know

Hello [redacted] ,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Monday, 2/15.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.We will be closing this support ticket but if you require additional assistance then just respond to open up our conversationAgain, our most sincere apologies for any inconvenience we may have caused

Hello ***, We recently received your complaint via the Revdex.com and we just wanted to follow up We're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date but most orders are set to ship within the next days We know it's frustrating and ridiculous Trust us, it has been very challenging on our end as well You may read the latest updates on our website at the following link: http://blog.sevenly.org/update-on-sevenly-shipocalypse?To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help Again, we sincerely apologize for the inconvenience ?

Dear [redacted] ,We recently received your complaint via the Revdex.com and wanted to follow up It looks like your order which was affected by the fulfillment delay has already been shipped and is in transitHere is the USPS tracking link for confirmation: [redacted] ?Thank you for being so patient through our difficulties We hope we are able to continue to gain your support as we learn, grow and strive to live by our motto that, "People Matter." Please let me know if there's anything else I can do and I hope you have a wonderful day!?

[redacted] [redacted] k [redacted] @ [redacted] # [redacted] ------------------------------ Hi [redacted] , I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possibleI have received your note from the Revdex.comI'm sorry to hear your order hasn't been fulfilledI understand that you'd like to refund so I've copied Ella on this message to ensure your refund is processed this asap! Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with us during our transition If you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best, [redacted] Special Orders Manager e: ***@ [redacted] w: www[redacted]

Hello [redacted] ,Thanks for your email and for bringing your issue to our attention via Revdex.com We just attempted to process your refund for order # [redacted] ? in the amount of $78.38, however, the credit card on file could not be refundedThis could be a direct result of an expired credit card or the transaction may be older than daysThus, the refund failed to successfully processTo remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ? [redacted] And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello ***,We recently received your Revdex.com complaint and we wanted to follow upFirst and foremost, we're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date but most orders are set to ship within the next 15-days (according to our vendor/fulfillment center)I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of ordersWe know it's frustrating and ridiculousTrust us, it has been very challenging on our end as wellTo remedy the situation, customer service can only offer you two solutions:Continue to wait for the order and we'll refund for the cost of shippingOrWe can cancel the order and issue a full refund.Please let us know how you'd like to proceed and we'd be happy to helpAgain, we sincerely apologize for the inconvenience.P.S.If you'd like to learn more about our shipping delay then please head over to our blogOr click the link below to view our latest blog post from one of our managers here at SevenlyHe wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaWe'll be on the look out for your response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It's completely inaccurate that they fulfilled my order I received a [redacted] message on Monday, that the delay is with the vendor and asked if I wanted to cancel or wait I said I wanted to wait for my shirts (though they did not answer my question when they would be shipped) and the representative offered an additional 20% off I've attached my conversation with Sevenly for you and the only shipping confirmation I've received from them for my first item, not the shirtsAfter this period of time I'm looking to have them ship the shirts I have paid for and give me the two discounts they have stated After all this time I want the shirts I placed an order for in November, no where along the way have they ever said they could not fulfill the order Regards, [redacted] ***

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