Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unacceptable to my requestA refund along with the order would be the least that this organization could doAfter dealing with their customer service reps, they refuse to offer anything more and I'm tired of dealing with themI will consider this matter resolved so long as they deliver the refund as they have promised Regards, [redacted] ***
Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hey [redacted] , We apologize for the incorrect shirt which was shipped to you We are more than happy to issue a full refund for the incorrect item that you received Please keep the item or give it away, we don't need you to send it back We'd be more than happy if you submitted a new order in place of the incorrect item and you can use this code for percent off because of our mistake: Unfortunately, Here at Sevenly HQ we don't keep inventory or pre-made items that we can simply send out Each shirt is made to order That means that when you place an order, the request is sent to a fulfillment center and then the image is printed on to the front of the shirt That is why we ask you to place a new order if you're still interested in receiving a replacementAdditionally, we just attempted to process your refund for the incorrect shirt on order # [redacted] in the amount of $29.99, however, the credit card on file could not be refundedThis could be a direct result of an expired credit card or the transaction may be older than daysThus, the refund failed to successfully processTo remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: [redacted] And, again, we're so sorry for this whole conundrum with shipping and for the delayWe truly appreciate your patience and your support for SevenlyWe will continue to update you on the shipment progressMoving forward, we'd be so grateful if you kindly closed your Revdex.com complaintIf you still require additional assistance then just respond to this message and let us knowWe'd be happy to help!Thanks for your patience and understanding
Hey ***, Thanks for following up It looks like the refund you requested did not successfully process the first time we attempted to credit your account We apologize for not catching the mistake sooner We processed the refund again and this time it went through successfully It will take up to business days for this to be reflect on your credit/debit card account Additionally, we have attached a screen shot of our updated records for confirmation that the refund was in fact processed Thank you!
Hi [redacted] I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possibleI have received your note from the Revdex.comI'm sorry to hear your order hasn't been fulfilledI understand that you'd like to receive your order so I've copied [redacted] on this message to ensure that your oder is processed this week! Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with us during our transition If you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Sevenly did process my orderUnfortunately they send the incorrect size for one sweatshirt and did not send them in burlap bags as promisedI ordered a small and a medium which were supposed to come in burlap "give bags" as they were to be gifts and I thought that wrapping would be uniqueWhen the order finally arrived I received one small and one medium in clear disposable plastic bagsNo burlap and a wrong sizeSuch a letdown While I appreciate Sevenly making the attempt to get it right, only one in four promised pieces of that order was what I had asked forAfter such a lengthy wait I am chalking it up to a loss as Sevenly will most likely never send the burlap bags or exchange my sweatshirt sizeA misprocessed order is not an acceptable way to resolve my complaintI agree that Sevenly processed the order as a package arrived at my houseI disagree because it was missing two pieces and a third piece out of four total was the wrong sizeAt this point I want to walk away and never deal with Sevenly again, but I would like future customers to be warned as Sevenly is very good at taking money and very bad at delivering on their end of a customer-seller deal Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Here is what I sent in reply....I am not satisfied with the response Sevenly,I would like to wait for my items to be shippedI specified this in my complaintI also had another issue with one of the items that already shipped......it was not like it was pictured on the site when I purchased itI have since seen pictures of the same shirt advertised and they too are the same one I purchased from the picture on your site, but the one I received is different (my Revdex.com complaint specifies the difference)This brings up another problem I had...no one really addressed my order specifically, or so it seemedIt was always a blanket statement that covered many ordersWe are now over months out from my order date, and while I was ok with the wait, I was not ok with someone not handling MY order directlyI am not asking to be put in front of anyone else, but it is hard to believe that in months no one could take a few minutes to address my order specificallyI also asked (in the complaint) that someone called me, yet here I am typing another response by emailAn email that doesn't address all the issues and that doesn't make me confident that you really looked into it (based on your response not covering all the details in my complaint) I'm sorry that your company is experiencing such hardship, but as a consumer I believe I have been more than patient [redacted] Order # [redacted] 720-641-
Hi ***,Thanks for the email Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past few months, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We totally understand and respect your decision to obtain a refund With that said, we want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I've received the refund todayI consider this complaint resolvedThank you Regards, [redacted]
Hi [redacted] ,Thanks for the emailWe recently received your complaint via the Revdex.com concerning your request for a refund and we just wanted to follow upWe want to confirm that we just processed your refund for the following order:# [redacted] in the amount of $79.09It will take up to business days for this to be reflected on your account, depending on your bankWe attempted to process your refund for order # [redacted] in the amount of $on January 14, However, the credit card that you originally used to place your order is no longer valid Thus the refund failed to successfully process To remedy the situation, Sevenly will issue a refund check in the amount of $which will be sent to the address that we have on file: ? [redacted] And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Good Evening [redacted] ,I was just made aware of your order and your requestsWe've refunded your full order amount and cancelled your order.We're very sorry for our delay in responseWe've had an issue with our fulfillment which caused a large amount of customer service requestsWe've been working through them, but been days behind and doing our best to catch upWe know this isn't okay and we're working to be back on track very soon.Again, our sincerest apologies for your bad experienceWe hope you'll forgive our current issuesIf you have any other questions, please reach out.Also, we'd be more than appreciative if you closed this complaint since we've issue a full refund Thank you!!
Hello ***, Thanks for the message It looks like our support team had been in contact with you throughout our delays During the last part of our conversation, we asked if you'd like your order expedited and you agreed We then followed up with a confirmation email, letting you know that your order had been placed on an expedited list Please see attached screen shot of our correspondence Again, we have placed your order on our expedited list to be shipped on 11/or 11/Thank you
Hello [redacted] ,Thanks for your email and for bringing your issue to our attentionWe just attempted to process your refund for order # [redacted] in the amount of $30.98, however, the credit card on file could not be refundedThis could be a direct result of an expired credit card or the transaction may be older than daysThus, the refund failed to successfully processTo remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ?And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hello ***,We recently received your Revdex.com complaint and we wanted to follow upFirst and foremost, we're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date but most orders are set to ship within the next days (according to our vendor/fulfillment center)I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of ordersWe know it's frustrating and ridiculousTrust us, it has been very challenging on our end as wellTo remedy the situation, customer service can only offer you two solutions:Continue to wait for the order and we'll refund for the cost of shippingOrWe can cancel the order and issue a full refund.Please let us know how you'd like to proceed and we'd be happy to helpAgain, we sincerely apologize for the inconvenience.P.S.If you'd like to learn more about our shipping delay then please head over to our blogOr click the link below to view our latest blog post from one of our managers here at SevenlyHe wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaWe'll be on the look out for your response
Hi [redacted] ,Thanks for the emailWe want to confirm that we just processed your refunds for the following orders: # [redacted] in the amount of $73.97# [redacted] in the amount of $80.97It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi [redacted] ,Thanks for the emailWe recently received your complaint via the Revdex.com concerning your request for a refund and we just wanted to follow upWe want to confirm that we just processed your refund for the following order:# [redacted] in the amount of $79.09It will take up to business days for this to be reflected on your account, depending on your bankWe attempted to process your refund for order #Local_ in the amount of $on January 14, However, the credit card that you originally used to place your order is no longer valid Thus the refund failed to successfully process To remedy the situation, Sevenly will issue a refund check in the amount of $which will be sent to the address that we have on file: My reply:Hi, Valerie Thank you for your reply There were actually orders that I never received:9/15/- # [redacted] $53.359/17/- # [redacted] $79.0910/20/- # [redacted] $42.54If it is not possible to ship the items, then I would like a refund for all [redacted]
Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order # [redacted] in the amount of $31.98, per your request It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hey [redacted] , It looks like you've been in contact with our representative [redacted] and that your issue has been rectified and resolved If you no longer require assistance then we'd be more than grateful if you closed your Revdex.com complaint If you need additional help then please feel free to respond to the email thread with [redacted] or post your questions here We're always more than happy to help! Thanks for your patience and understanding! :)
Hello ***, Thanks for reaching out again. We just want to confirm that we refunded your order # [redacted] in the amount of $30.13, on October 23, 2015. Refunds generally take up to 3 business days to be reflected on your account, depending on your bank. The date of your rejection letter, October 26, 2015, indicates that only one business day had passed which is why you had yet to obtain the refund. Today, October 29,2015, is the fourth business day which means your bank should have processed the refund at this point. Please let us know if you haven't seen the return and we'd be glad to investigate further. Once your refund has been processed then we'd appreciate the complaint being closed. Thank you for your patience and understanding.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unacceptable to my requestA refund along with the order would be the least that this organization could doAfter dealing with their customer service reps, they refuse to offer anything more and I'm tired of dealing with themI will consider this matter resolved so long as they deliver the refund as they have promised Regards, [redacted] ***
Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hey [redacted] , We apologize for the incorrect shirt which was shipped to you We are more than happy to issue a full refund for the incorrect item that you received Please keep the item or give it away, we don't need you to send it back We'd be more than happy if you submitted a new order in place of the incorrect item and you can use this code for percent off because of our mistake: Unfortunately, Here at Sevenly HQ we don't keep inventory or pre-made items that we can simply send out Each shirt is made to order That means that when you place an order, the request is sent to a fulfillment center and then the image is printed on to the front of the shirt That is why we ask you to place a new order if you're still interested in receiving a replacementAdditionally, we just attempted to process your refund for the incorrect shirt on order # [redacted] in the amount of $29.99, however, the credit card on file could not be refundedThis could be a direct result of an expired credit card or the transaction may be older than daysThus, the refund failed to successfully processTo remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: [redacted] And, again, we're so sorry for this whole conundrum with shipping and for the delayWe truly appreciate your patience and your support for SevenlyWe will continue to update you on the shipment progressMoving forward, we'd be so grateful if you kindly closed your Revdex.com complaintIf you still require additional assistance then just respond to this message and let us knowWe'd be happy to help!Thanks for your patience and understanding
Hey ***, Thanks for following up It looks like the refund you requested did not successfully process the first time we attempted to credit your account We apologize for not catching the mistake sooner We processed the refund again and this time it went through successfully It will take up to business days for this to be reflect on your credit/debit card account Additionally, we have attached a screen shot of our updated records for confirmation that the refund was in fact processed Thank you!
Hi [redacted] I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possibleI have received your note from the Revdex.comI'm sorry to hear your order hasn't been fulfilledI understand that you'd like to receive your order so I've copied [redacted] on this message to ensure that your oder is processed this week! Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with us during our transition If you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Sevenly did process my orderUnfortunately they send the incorrect size for one sweatshirt and did not send them in burlap bags as promisedI ordered a small and a medium which were supposed to come in burlap "give bags" as they were to be gifts and I thought that wrapping would be uniqueWhen the order finally arrived I received one small and one medium in clear disposable plastic bagsNo burlap and a wrong sizeSuch a letdown While I appreciate Sevenly making the attempt to get it right, only one in four promised pieces of that order was what I had asked forAfter such a lengthy wait I am chalking it up to a loss as Sevenly will most likely never send the burlap bags or exchange my sweatshirt sizeA misprocessed order is not an acceptable way to resolve my complaintI agree that Sevenly processed the order as a package arrived at my houseI disagree because it was missing two pieces and a third piece out of four total was the wrong sizeAt this point I want to walk away and never deal with Sevenly again, but I would like future customers to be warned as Sevenly is very good at taking money and very bad at delivering on their end of a customer-seller deal Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Here is what I sent in reply....I am not satisfied with the response Sevenly,I would like to wait for my items to be shippedI specified this in my complaintI also had another issue with one of the items that already shipped......it was not like it was pictured on the site when I purchased itI have since seen pictures of the same shirt advertised and they too are the same one I purchased from the picture on your site, but the one I received is different (my Revdex.com complaint specifies the difference)This brings up another problem I had...no one really addressed my order specifically, or so it seemedIt was always a blanket statement that covered many ordersWe are now over months out from my order date, and while I was ok with the wait, I was not ok with someone not handling MY order directlyI am not asking to be put in front of anyone else, but it is hard to believe that in months no one could take a few minutes to address my order specificallyI also asked (in the complaint) that someone called me, yet here I am typing another response by emailAn email that doesn't address all the issues and that doesn't make me confident that you really looked into it (based on your response not covering all the details in my complaint) I'm sorry that your company is experiencing such hardship, but as a consumer I believe I have been more than patient [redacted] Order # [redacted] 720-641-
Hi ***,Thanks for the email Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past few months, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We totally understand and respect your decision to obtain a refund With that said, we want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I've received the refund todayI consider this complaint resolvedThank you Regards, [redacted]
Hi [redacted] ,Thanks for the emailWe recently received your complaint via the Revdex.com concerning your request for a refund and we just wanted to follow upWe want to confirm that we just processed your refund for the following order:# [redacted] in the amount of $79.09It will take up to business days for this to be reflected on your account, depending on your bankWe attempted to process your refund for order # [redacted] in the amount of $on January 14, However, the credit card that you originally used to place your order is no longer valid Thus the refund failed to successfully process To remedy the situation, Sevenly will issue a refund check in the amount of $which will be sent to the address that we have on file: ? [redacted] And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Good Evening [redacted] ,I was just made aware of your order and your requestsWe've refunded your full order amount and cancelled your order.We're very sorry for our delay in responseWe've had an issue with our fulfillment which caused a large amount of customer service requestsWe've been working through them, but been days behind and doing our best to catch upWe know this isn't okay and we're working to be back on track very soon.Again, our sincerest apologies for your bad experienceWe hope you'll forgive our current issuesIf you have any other questions, please reach out.Also, we'd be more than appreciative if you closed this complaint since we've issue a full refund Thank you!!
Hello ***, Thanks for the message It looks like our support team had been in contact with you throughout our delays During the last part of our conversation, we asked if you'd like your order expedited and you agreed We then followed up with a confirmation email, letting you know that your order had been placed on an expedited list Please see attached screen shot of our correspondence Again, we have placed your order on our expedited list to be shipped on 11/or 11/Thank you
Hello [redacted] ,Thanks for your email and for bringing your issue to our attentionWe just attempted to process your refund for order # [redacted] in the amount of $30.98, however, the credit card on file could not be refundedThis could be a direct result of an expired credit card or the transaction may be older than daysThus, the refund failed to successfully processTo remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ?And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hello ***,We recently received your Revdex.com complaint and we wanted to follow upFirst and foremost, we're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date but most orders are set to ship within the next days (according to our vendor/fulfillment center)I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of ordersWe know it's frustrating and ridiculousTrust us, it has been very challenging on our end as wellTo remedy the situation, customer service can only offer you two solutions:Continue to wait for the order and we'll refund for the cost of shippingOrWe can cancel the order and issue a full refund.Please let us know how you'd like to proceed and we'd be happy to helpAgain, we sincerely apologize for the inconvenience.P.S.If you'd like to learn more about our shipping delay then please head over to our blogOr click the link below to view our latest blog post from one of our managers here at SevenlyHe wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaWe'll be on the look out for your response
Hi [redacted] ,Thanks for the emailWe want to confirm that we just processed your refunds for the following orders: # [redacted] in the amount of $73.97# [redacted] in the amount of $80.97It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi [redacted] ,Thanks for the emailWe recently received your complaint via the Revdex.com concerning your request for a refund and we just wanted to follow upWe want to confirm that we just processed your refund for the following order:# [redacted] in the amount of $79.09It will take up to business days for this to be reflected on your account, depending on your bankWe attempted to process your refund for order #Local_ in the amount of $on January 14, However, the credit card that you originally used to place your order is no longer valid Thus the refund failed to successfully process To remedy the situation, Sevenly will issue a refund check in the amount of $which will be sent to the address that we have on file: My reply:Hi, Valerie Thank you for your reply There were actually orders that I never received:9/15/- # [redacted] $53.359/17/- # [redacted] $79.0910/20/- # [redacted] $42.54If it is not possible to ship the items, then I would like a refund for all [redacted]
Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order # [redacted] in the amount of $31.98, per your request It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hey [redacted] , It looks like you've been in contact with our representative [redacted] and that your issue has been rectified and resolved If you no longer require assistance then we'd be more than grateful if you closed your Revdex.com complaint If you need additional help then please feel free to respond to the email thread with [redacted] or post your questions here We're always more than happy to help! Thanks for your patience and understanding! :)
Hello ***, Thanks for reaching out again. We just want to confirm that we refunded your order # [redacted] in the amount of $30.13, on October 23, 2015. Refunds generally take up to 3 business days to be reflected on your account, depending on your bank. The date of your rejection letter, October 26, 2015, indicates that only one business day had passed which is why you had yet to obtain the refund. Today, October 29,2015, is the fourth business day which means your bank should have processed the refund at this point. Please let us know if you haven't seen the return and we'd be glad to investigate further. Once your refund has been processed then we'd appreciate the complaint being closed. Thank you for your patience and understanding.