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Sevenly Reviews (207)

Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 1/29.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversationAgain, our most sincere apologies for any inconvenience we may have caused

Hi ***,Thanks for the emailWe want to confirm that we just processed your cancelation and refunds for the following orders: # [redacted] in the amount of $35.98# [redacted] in the amount of $?31.98It will take up to business days for this to be reflected on your account, depending on your bankAnd, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me when I see a refundI was promised the refund once before and did not receive anythingI would like the issue to remain open until I have gotten the FULL refund of all the orders I had issues with I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello [redacted] , It looks like you've been in contact with our customer support agent named [redacted] , via Facebook Additionally, she's already refunded the full cost of your order If you have any other questions or require further assistance then please let us know Have a great day!

Hey [redacted] , Thanks for reaching out. We did some investigation into your order and it looks like you've been in contact with our representative [redacted] . Our records indicate that your issue was resolved on 12/31/2015 with a specific shipping date for your order and a refund for... the cost of shipping. We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center. If you require further assistance then please respond to the support request conversation with [redacted] and we'll get you squared away. Lastly, we'd like to remind you that we'd be more than appreciative if you closed your BBB complaint once you receive your shipping confirmation email next week. :) Again, our most sincere apologies for any inconvenience we may have caused. We appreciate your patience and your loyalty through our delays. Sincerely, [redacted] ***Sevenly Customer Support Specialist

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [I would like a full refund from Sevenly. I have already disputed the charge on my Discover card. Regards, [redacted]

Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to place your orders on a priority list which means the packages will be shipped by Friday, 2/26.? We'll be sure to send you a shipping confirmation email and a tracking number once the orders leave our fulfillment center.As a token of our apology, we have refunded the cost of shipping on both orders because of the delay ($11.98)You should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversationAgain, our most sincere apologies for any inconvenience we may have caused

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customers We are also addressing the major backlog we inherited as efficiently as possible After reviewing our database, our records show that this order was deliveredIn which case we consider this resolved Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at Sevenly Thanks for sticking with usIf you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best! [redacted] Team Sevenly Special Orders Manager [redacted]

[redacted] ---------------------------------- Hi [redacted] I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possibleI have received your note from the Revdex.comI'm sorry to hear your order hasn't been fulfilledI understand that you'd like to refund so I've copied [redacted] on this message to ensure your refund is processed this asap! Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with us during our transition If you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best, [redacted] Special Orders Manager [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They haven't actually done anything to resolve the issue I received a new order confirmation from the company, but nothing else Nothing about shipping I received an order confirmation the first time around and now it is almost a year later I also don't live at that address anymore, which I told the customer service person long ago when she promised my order would go out that week I'll be visiting at that address for the last couple weeks of December, but I live in a different state now I want my order AND a refund, this process has taken up a huge amount of my time at this point.Regards, [redacted] ***

Hello ***, We've been in contact with ***, the purchaser of the order [redacted] via [redacted] This order has now been cancelled and refunded due to the nature of the opened [redacted] dispute If you have any questions then please let us know Thank you!

I submitted a previous complaint requesting a refund for an order I paid for and never receivedA representative claimed on March 30, that a refund check had been issued and mailed to my address, however it has still not been received as of this dateMy previous claim closed due to inactivity while I waited for my refund check to arrive, but it never didI just want my refund.I just want my refund

THIS IS MY SECOND TIME FILLING OUT A COMPLAINTTHE FIRST TIME THE ISSUE WAS "RESOLVED" I MAGICALLY GOT AN EMAIL FROM SEVENLY, AND THEY CLAIMED MY SHIRT WAS GOING TO BE SENT OUT ON FEBRUARY Well guess what, my shirt was never sent out on that dayI have been trying to contact this business via phone and email since I ordered the shirt in November and no one EVER gets back to me everNo on answers the phone there, and then I just get an automated email that says they're way behind on emails and they will get back to me as soon as they canTHEN- NO ONE EVER GETS BACK TO MEI AM SICK OF ITALSO they send out promotional emails PER DAY BUT YET CAN'T GET PEOPLE THE THINGS THEY ORDERED FOUR MONTHS AGO.I WANT MY SHIRT THAT I PAID FOR

Hi [redacted] I just got your note from the Revdex.comThanks for reaching outI'm so sorry to hear you haven't received your orderWould you mind confirming your order number? We will double check our records Also, I've copied our Special Orders Concierge, [redacted] , on this message [redacted] and I are working diligently to ensure all orders are processed efficiently and that Sevenly can continue to partner with people like you! I apologize for the delay with your order and sincerely hope you will stick with us in our transition Please feel free to contact [redacted] or I if you have any questionsWe are happy to help in any way possible! All the best, [redacted] Special Orders Manager [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have followed up with my husband's [redacted] and a refund was issued on February 13, I appreciate your prompt attention to this issue Although Sevenly finally issued a refund, it is terrible that I have had to wait almost four months and file complaints against the company in order to receive a refund or my purchase Sevenly seemed like a wonderful idea and I hope moving forward the company will use the numerous complaints as a learning experience to improve their customer service and fulfillment departments Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi ***,I just saw your [redacted] post, and I apologize tenfold. I just want to confirm that I just processed your refund for order # [redacted] in the amount of $39.18. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach... out with any questions!And, again, I'm so sorry for this whole conundrum with shipping. Sevenly | People Matter™ [redacted] ***Customer Support Specialist [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

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