Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] *
Hi [redacted] ,We recently received your Revdex.com complaint and wanted to follow up with some important information We want to confirm that we just processed your cancelation/refund for order # [redacted] in the amount of $57.97, per your requestIt will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hi [redacted] ,Thanks for the emailWe want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I just sent this message to Sevenly"HelloWhile I appreciate that you tried to refund the entire amount, I’m dismayed, as I am only requesting to be refunded the $for the shirt that has never arrivedThe fact that you don’t know what has arrived and what hasn’t is concerningThe "Give Bag" did arrive in December, two months lateThe $gift card should NOT be cancelled, as I already gave it as a gift to someone and would be very angry if I had to go back to them and take it back??? The thing I have been waiting on is the $t-shirtWhy is this so difficult?Please do not cancel the gift card and send me a check for $37.99."Regards, [redacted] ***
[redacted] ---------------------------------------Hi [redacted] I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possibleI have received your note from the Revdex.comI'm sorry to hear your order hasn't been fulfilledI understand that you'd like to receive your oder so I've copied [redacted] on this message to ensure your order is processed this week! Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with us during our transition If you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best, [redacted]
Revdex.com: I have reviewed the response made by Sevenly in reference to complaint ID [redacted] My payment was in fact refunded this week, but only after I involved the Revdex.com and PayPalMy multiple attempts to reach a resolution independently were either overlooked or willfully ignoredI will consider my own complaint resolved; however, I expect that others will continue to report similar problems in the future.I do still believe that a company that professes such a noble goal as "world change!" would do itself well to embrace accurate advertising and attentive, honest customer serviceSevenly's current business practices do not reflect well on the company or the non-profits it supports Thank you for the important work you do on behalf of consumers.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hey [redacted] , We recently received your complaint via the Revdex.com and we just wanted to follow up with you in regards to order [redacted] First and foremost, our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.If you'd like to learn more about our shipping delay then please head over to our latest blog post on our website: http://blog.sevenly.org/update-on-sevenly-shipocalypse?At this time we cannot provide an exact shipping date but most orders are set to ship within the next days We know it's frustrating and ridiculous Trust us, it has been very challenging on our end as well To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help Again, we sincerely apologize for the inconvenience
Hello [redacted] , We recently received your complaint via the Revdex.com and we just wanted to follow up with you in regards to order [redacted] First and foremost, our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.If you'd like to learn more about our shipping delay then please head over to our latest blog post on our website:http://blog.sevenly.org/update-on-sevenly-shipocalypseAt this time we cannot provide an exact shipping date but most orders are set to ship within the next days We know it's frustrating and ridiculous Trust us, it has been very challenging on our end as well To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help Again, we sincerely apologize for the inconvenience
Hello ***, Thanks for reaching out via email and through the Revdex.comWe just wanted to follow up on your order [redacted] As it turns out, over the past month we've experienced a fulfillment issue which resulted in the halt of our production The problem caused all Sevenly orders to be placed on hold The vendor issue has been resolved and printing has gone back into production (we make each shirt to order).? With that said,? we respect your decision to cancel and obtain a refund The refund of $will be sent to your home address in the form of a check Unfortunately, we were unable to electronically process a refund because the credit card that we had on file was expired Feel free to reach out with any questions!Thank you for supporting Sevenly and for helping us raise funding and awareness for the world’s greatest causes
Hello ***, Thanks for bringing your issue to our attention We attempted to process your refund for order # [redacted] in the amount of $on February 13, However, the refund failed to successfully process which could be a result of an expired or updated credit card To remedy the situation, Sevenly will issue a refund check in the amount of $which will be sent to the address that we have on file: [redacted] *And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this complaint has been resolved to my satisfaction I consider this complaint resolved [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I ordered an Education is Freedom shirt and the order number is # [redacted] I paid $ I got an e-mail that said it had been shipped but the tracking number was not legitimate If [redacted] and [redacted] would please rectify this, I would appreciate that.Regards, [redacted] I ordered an Education is Freedom shirt on October 25th and still have not received it The order number is #Local_ I ordered an Education is Freedom shirt on October 25th and still have not received it The order number is #Local_ I ordered an Education is Freedom shirt on October 25th and still have not received it The order number is #Local_ I ordered an Education is Freedom shirt on October 25th and still have not received it The order number is #Local_ I ordered an Education is Freedom shirt on October 25th and still have not received it The order number is #Local_
Hi ***,Thanks for the emailOur records indicate that your order was delivered on December 19th Here is the USPS tracking link: [redacted] Since you're sure that the order was never delivered then we're more than happy to issue a full refund However, we attempted to process your refund for order # [redacted] in the amount of $on February 16, However, the credit card on file could not be refunded This could be a direct result of an expired credit card or the transaction may be older than days? Thus the refund failed to successfully process To remedy the situation, Sevenly will issue a refund check in the amount of $which will be sent to the address that we have on file: [redacted] And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!?
Hi [redacted] ,Thanks for the email and for following up through the Revdex.comWe want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hi [redacted] ,Thanks for the emailWe want to confirm that we just processed your refund for order # [redacted] in the amount of $34.98, per your requestIt will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hey ***, Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a huge backlog of customer support tickets as well - thus our long delay on replying.With that said, we want to confirm that we just processed your cancelation and refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hello [redacted] , We apologize a thousand times for the many, many delays that you experienced Although you were given a priority shipping date, our vendor was just severely backed up and thus ANOTHER delay Trust us, it hasn't been fun and games on our end either The good news is that after many months of frustration and ridiculousness, your order was finished up this week and shipped on March Here is your USPS tracking link: [redacted] Again, our most sincere apologies for the delays If you require additional assistance then please let us know We'd be happy to help
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] *
Hi [redacted] ,We recently received your Revdex.com complaint and wanted to follow up with some important information We want to confirm that we just processed your cancelation/refund for order # [redacted] in the amount of $57.97, per your requestIt will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hi [redacted] ,Thanks for the emailWe want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I just sent this message to Sevenly"HelloWhile I appreciate that you tried to refund the entire amount, I’m dismayed, as I am only requesting to be refunded the $for the shirt that has never arrivedThe fact that you don’t know what has arrived and what hasn’t is concerningThe "Give Bag" did arrive in December, two months lateThe $gift card should NOT be cancelled, as I already gave it as a gift to someone and would be very angry if I had to go back to them and take it back??? The thing I have been waiting on is the $t-shirtWhy is this so difficult?Please do not cancel the gift card and send me a check for $37.99."Regards, [redacted] ***
[redacted] ---------------------------------------Hi [redacted] I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possibleI have received your note from the Revdex.comI'm sorry to hear your order hasn't been fulfilledI understand that you'd like to receive your oder so I've copied [redacted] on this message to ensure your order is processed this week! Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with us during our transition If you have any questions or concerns please feel free to contact me directlyMy contact information is listed below All the best, [redacted]
Revdex.com: I have reviewed the response made by Sevenly in reference to complaint ID [redacted] My payment was in fact refunded this week, but only after I involved the Revdex.com and PayPalMy multiple attempts to reach a resolution independently were either overlooked or willfully ignoredI will consider my own complaint resolved; however, I expect that others will continue to report similar problems in the future.I do still believe that a company that professes such a noble goal as "world change!" would do itself well to embrace accurate advertising and attentive, honest customer serviceSevenly's current business practices do not reflect well on the company or the non-profits it supports Thank you for the important work you do on behalf of consumers.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hey [redacted] , We recently received your complaint via the Revdex.com and we just wanted to follow up with you in regards to order [redacted] First and foremost, our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.If you'd like to learn more about our shipping delay then please head over to our latest blog post on our website: http://blog.sevenly.org/update-on-sevenly-shipocalypse?At this time we cannot provide an exact shipping date but most orders are set to ship within the next days We know it's frustrating and ridiculous Trust us, it has been very challenging on our end as well To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help Again, we sincerely apologize for the inconvenience
This matter was resolvedSevenly had credited me my charge back
Hello [redacted] , We recently received your complaint via the Revdex.com and we just wanted to follow up with you in regards to order [redacted] First and foremost, our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.If you'd like to learn more about our shipping delay then please head over to our latest blog post on our website:http://blog.sevenly.org/update-on-sevenly-shipocalypseAt this time we cannot provide an exact shipping date but most orders are set to ship within the next days We know it's frustrating and ridiculous Trust us, it has been very challenging on our end as well To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help Again, we sincerely apologize for the inconvenience
Hello ***, Thanks for reaching out via email and through the Revdex.comWe just wanted to follow up on your order [redacted] As it turns out, over the past month we've experienced a fulfillment issue which resulted in the halt of our production The problem caused all Sevenly orders to be placed on hold The vendor issue has been resolved and printing has gone back into production (we make each shirt to order).? With that said,? we respect your decision to cancel and obtain a refund The refund of $will be sent to your home address in the form of a check Unfortunately, we were unable to electronically process a refund because the credit card that we had on file was expired Feel free to reach out with any questions!Thank you for supporting Sevenly and for helping us raise funding and awareness for the world’s greatest causes
Hello ***, Thanks for bringing your issue to our attention We attempted to process your refund for order # [redacted] in the amount of $on February 13, However, the refund failed to successfully process which could be a result of an expired or updated credit card To remedy the situation, Sevenly will issue a refund check in the amount of $which will be sent to the address that we have on file: [redacted] *And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this complaint has been resolved to my satisfaction I consider this complaint resolved [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I ordered an Education is Freedom shirt and the order number is # [redacted] I paid $ I got an e-mail that said it had been shipped but the tracking number was not legitimate If [redacted] and [redacted] would please rectify this, I would appreciate that.Regards, [redacted] I ordered an Education is Freedom shirt on October 25th and still have not received it The order number is #Local_ I ordered an Education is Freedom shirt on October 25th and still have not received it The order number is #Local_ I ordered an Education is Freedom shirt on October 25th and still have not received it The order number is #Local_ I ordered an Education is Freedom shirt on October 25th and still have not received it The order number is #Local_ I ordered an Education is Freedom shirt on October 25th and still have not received it The order number is #Local_
Hi ***,Thanks for the emailOur records indicate that your order was delivered on December 19th Here is the USPS tracking link: [redacted] Since you're sure that the order was never delivered then we're more than happy to issue a full refund However, we attempted to process your refund for order # [redacted] in the amount of $on February 16, However, the credit card on file could not be refunded This could be a direct result of an expired credit card or the transaction may be older than days? Thus the refund failed to successfully process To remedy the situation, Sevenly will issue a refund check in the amount of $which will be sent to the address that we have on file: [redacted] And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!?
Hi [redacted] ,Thanks for the email and for following up through the Revdex.comWe want to confirm that we just processed your refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hi [redacted] ,Thanks for the emailWe want to confirm that we just processed your refund for order # [redacted] in the amount of $34.98, per your requestIt will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hey ***, Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a huge backlog of customer support tickets as well - thus our long delay on replying.With that said, we want to confirm that we just processed your cancelation and refund for order # [redacted] in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!
Hello [redacted] , We apologize a thousand times for the many, many delays that you experienced Although you were given a priority shipping date, our vendor was just severely backed up and thus ANOTHER delay Trust us, it hasn't been fun and games on our end either The good news is that after many months of frustration and ridiculousness, your order was finished up this week and shipped on March Here is your USPS tracking link: [redacted] Again, our most sincere apologies for the delays If you require additional assistance then please let us know We'd be happy to help