Sharp Electronics Corp

Sharp contacted the customer to advised that we can exchange his model with a new [redacted] The customer accepted and the exchange was processedThe [redacted] tracking information is [redacted]

On 10/8/the customer paperwork was sent to corporate for check processingCustomer will receive the check in about two weeks

I am rejecting this response because: There was no physical impact to the screen, no scratches, marks or damage to the screen Sharp has simply posted a picture that I took per their request as their response without investigating any furtherTheir handling has been very unprofessional with no consideration whatsoever to servicing a customer rather than looking at a picture taken by the customer and concluding there is no coverage under the warrantyIs sharp at least admitting there is a warranty on a brand new TV that's only months old? Again, response rejected as there's no physical damage to the screen of the TV and the picture failed similar to the original TV that Sharp replaced under warranty as that too was defective

Sharp contacted the customer and the exchange has been processedCustomer will be receiving a call from [redacted] to schedule appointment for delivery

A reimbursement has been approved and is being processed for the customerThe customer should receive the check in about two weeks

An exchange for the same model has been processedThe unit is at [redacted] delivering terminal under tracking # [redacted] According to [redacted] s ite they left the customer a couple messages to set up a delivery appointment and the customer has not contacted them backThe customer can contact [redacted] at ###-###-#### to schedule a delivery appt

Sharp is contacting the customer to advise that Sharp will cover repairs to the microwave drawer

Sharp Electronics has offered the customer an updated exchange offer and the customer acceptedStock should be in next week and the exchange will be processed

Customer exchange was processed 3/23/for a [redacted]

The customer unit was repaired on 7/31/

Sharp spoke with the customer and offered a prorated reimbursement which the customer agreedThe reimbursement process was started

Sharp has contacted the customer and offered a reimbursementCustomer accepted and the reimbursement process was started

I am rejecting this response because: I have gone in to try and do what is suggested, but could not get it to work I think I will need step-by-step instructions I would also like to know why the reps that I spoke with over the phone did not know about this They were not nice when I was trying to gain clarity about this situation In fact, they all said there was no way to do what I am now being told is possible.I have spent minutes trying to get this to work

.An exchange was processed for a [redacted]

Complaint: [redacted] I am rejecting this response because: This response does not address responsibility for making a faulty product nor does it address the fact that this is the second of two faulty productsThe response also fails to provide information as to how to go about having the TV evaluated for the prorated exchangeWho would have to deem it unrepairable in order for Sharp to accept it as unrepairable and how is that information communicated to Sharp? Regards, [redacted]

Exchange has been updated to NEWCustomer will be contacted once stock is available

Sharp Electronics contacted the customer and agreed to cover the repair costsThe unit was repaired and is currently working

Complaint: ***
I am rejecting this response because: I spoke with the company and told them I did a manual update check and it was the current version
Regards,
*** ***

This model *** does not come with the glassesAs a courtesy Sharp is sending the customer pair of glasses

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, awaiting to hear from Sharpthank you for your assistance
*** ***