Sharp Electronics Corp

Complaint: ***
I am rejecting this response because:
As per my conversation with *** *(***)In the exchange department on
Friday December 19, 2014, I specifically told her that *** is rejecting this extended warranty because when my tv was exchanged for the refurbished inch, 1) *** *** was not provided with an ra number at the time of exchange2) *** *** does not carry this inch TV to be covered under any extended warrantyI didn't know I needed an RA NUMBER and I thought this TV was new I didn't expect it to go dead in a year.*** then told me that I would have to pay another amount for a refurbished TV AND pay for an extended warranty with sharpThis is wrongI have paid enough and have been inconvenienced enough
Regards,
*** ***

Customer accepted the exchange offer on 11/18/Customer was advised that the exchange comes with a day warranty and an option to purchase an extended warranty within daysDue to escalation Sharp extended the warranty to days to the customer

Complaint: ***
I am rejecting this response because:
I still don't see anywhere to purchase a new warranty on what appears to be a lemon line of televisions. And I don't see "I apologize for any convenience or the unearthly amount of time you have wasted on us, our service, and products" or something of that nature
Regards,
*** ***

Sharp has approved an exchange for the customer in the amount of $Customer will be contacted to go over the procedure

Sharp
Electronics asked *** *** who supports this model about the customer claim*** *** stated that the customer is within manufacture specificationsThe unit has dead pixelsThe warranty states in the owners manual on page the following about warranty: How to obtain warranty service?If you purchased the Product at a *** *** Retail store location or*** and your television Product has a screen sizeof less than inches, please take your original receipt and theProduct to a *** *** Retail storeMake sure that you place theProduct in its original packaging or packaging that provides thesame amount of protection as the original packaging.To obtain in-home warranty service for a television with a screeninches or larger, call ###-###-#### or ***Callagents will diagnose and correct the issue over the phone or willhave a Warrantor-approved repair technician dispatched to yourhome.Where is the warranty valid?This warranty is valid only in the United States at *** *** Retailstores or *** to the original purchaser of theproduct.What does the warranty not cover?This warranty does not cover:• Customer instruction/education• Installation• Set up adjustments• Cosmetic damage• Damage due to acts of God, such as power surges• Accident(s)• Misuse, unintentional or intentional• Abuse, unintentional or intentional• Negligence• Commercial purposes/use, including but not limited to usein a place of business or in communal areas of a multipledwelling condominium or apartment complex, orotherwise used in a place of other than a private home.• Modification of any part of the Product, including theantenna• Damage due to incorrect operation or maintenance• Connection to an incorrect voltage or power supply• Outages, static or other problems with over-the-airreception of the television broadcast signals.• Attempted repair by any person not authorized byWarrantor to service the Product• Products sold “as is” or “with all faults”• Consumables, including but not limited to batteries (i.eAA,AAA, C etc.)• Products where the factory applied serial number has beenaltered or removed• Loss or Theft of this product or any part of the product• Failures or Damage caused by any contact including butnot limited to liquids, gels or pastes.• Up to three (3) pixel failures (dots that are dark orincorrectly illuminated) grouped in an area smaller thanone tenth (1/10) of the display size or up to five (5) pixelfailures throughout the display(Pixel based displays maycontain a limited number of pixels that may not functionnormally.)• Problems with delay in motion or action of video images

Smart Central is a delivery method to receive the applicationsCustomer will have to set up accounts with the separate applicationsThe Smart television provides a portal to the separate applicationsAttached is the link advising*
***

Spoke with the customer and he advised that *** *** will be exchanging the unit for him

Sharp has processed an exchange for the customer.

Sharp offers a 1year warranty on the customer model. We show a purchase date of 5/4/13. The customer is over 1 year out of warranty. Sharp had the customer perform a factory reset, this did not fix the issue. Sharp advised customer to have unit evaluated and advised servicers to contact.

Customer was offered a reimbursement. Sharp is scheduling to have the TV picked up by [redacted]. Once picked up Sharp will process the customer check.

We have made numerous attempts to contact the customer with no response. Voicemails and emails have been sent. Once the customer responds we will work with the customer at a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please keep this complaint open until I am contacted by Sharp and this matter is resolved.
Regards,

Complaint: [redacted]
I am rejecting this response because: After reading the complaints from the all the consumers it seems that Sharp sells flat panel tvs that are defective. I will be pursuing a lawyer for further action.
Regards,
[redacted]

I am rejecting this response because:  The TV was a refurbished unit that lasted for 4 days.  I have now been waiting a week for a response for Sharp's next attempt at correcting their...

continued problem.  Giving me a refurbished unit that has a warranty of less time than it took the new TV to fail shows the complete lack of faith that Sharp has in its own refurbished product.

Sharp contacted the customer to apologize for [redacted] and the lost unit. Sharp has processed an exchange to a NEW LC60UD27U and will be shipped  by Fed Ex.

Stock arrived on Friday 10/10. Exchange has been processed. Customer will hear from [redacted] to schedule appointment once the unit arrives to the delivering terminal.

The customer resides in Canada. This complaint will have to be handled by the Sharp Electronics in Canada as Sharp Electronics cannot assist.Sharp Electronics of Canada [redacted]

Customer will be contacted to offer an exchange at no cost.

Sharp has processed the customer exchange.

Sharp has removed the prorate and will contact the customer to offer an exchange at no cost.