Sharp Electronics Corp

Review: Purchased a Sharp TV Model #LC60C6500U in 10/9/2013 and the HDMI inputs have stopped working contacted Sharp for repairs on Aug 18,2014 Because the TV is still under warranty I have been told the same thing for the last six weeks. they do not have any parts, they do not have any refurbished TV's, They do not have any new replacement TV's or do they have any upgrade TV's and can not give me any ETA of when I may see a replacement TV. At this point I have no other choice but to file a complaint to get this resolvedDesired Settlement: Looking to get a Replacement TV and adjusted warranty or a Full Refund so we can purchase a TV that works.

Business

Response:

Sharp has approved the customer to receive a NEW TV that is in stock. Customer will be contacted to process exchange.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have been contacted by Sharp and they have offered a replacement TV as of today Oct 3, 2014 we are waiting on the replacement TV show up. Thank You for your help in this matter

Review: I purchased a 70 inch [redacted] TV 7/2/14. on dec 28, the screen panel stopped working. I contacted the [redacted] dept regarding my complaint and they asked me for details of the defect and to send them pic which I did.

I was told I would get a response in 2 working days. I did not hear from them so I called them on jan 14,and they said they had tried to call me but since I did not pick up the phone my case was closed. Since I had contacted them they said they would re-open my case and try to get me a replacement unit as it is still under warranty .

The representative ([redacted]) stated he was going to call me back within a couple of days to let me know the progress. I did not get a call for a week so I called back and spoke with another representative ([redacted]) jan19 who said my file was still closed and no offer had been accepted by me!! she said she would put me on the list.I called back a third time and asked to speak with a manager and she stated they were still looking for a replacement unit and even though it has been a month , there is no timeline for when a replacement unit will be in stock.

I spoke with a manager [redacted] on jan 28 or 29 who assured me that it would be taken care off within 4 weeks of Jan 19. I have been waiting and so far I have no news. I cannot get anyone to help meDesired Settlement: I would like to get my TV fixed/ exchanged as promised

Business

Response:

Customer has an appointment today to have exchange unit delivered.

Review: 12/30/13-PURCHASED TV STOPPED WORKING AFTR 4 HOURS OF SERVICE, 1/2/14-CONTACTED SHARP FOR SERVICE, 1/13/14-CONTACTED SHARP, IMFORMED PART ON BACKORDER BUT NO ETA. SO I WAS ELIGIBLE FOR REPLACEMENT (EITHER NEW OR REFURBISHED), 1/15/14-INFORMED I WAS DENIED EXCHANGE, 1/15/14-INFORMED I WAS STILL ELIGIBLE FOR EXCHANCE, 1/16/14-INFORMED I WAS APPROVED FOR REBURBISHED EXCHANGE, BUT NO REPLACEMENT IN STOCK AND NO ETA. I REQUESTED A NEW SET FOR EXCHANGE. 1/16/14-INFORMED I WAS NOT APPROVED FOR NEW EXCHANGE, REFURBISH ONLY, I REQUESTED EARLIEST AVAILABLE REPLACEMENT, EITHER NEW OR REFURBISHED.

SHARP'S HANDLING OF THEIR REPAIR/REPLACEMENT POLICY HAS BEEN VERY INCONSISTENT AND AMBIGUOUS. THEY SAY I AM ELIGLIBLE FOR A REPLACEMENT NEW OR REFUBRISHED, BUT THEY DON'T HAVE EITHER, CANT TELL ME IF AND WHEN THEY WILL EVER HAVE ANY, OR WHERE MY REQUEST IN ON THE WAITING LIST. SOMETHING SMELLS!Desired Settlement: I WANT A NEW REPLACEMENT NOW...REFERENCE CASE #[redacted]

Business

Response:

Customer advised Sharp that they exchanged the television with the retailer.

Review: I had a 60 inch sharp TV with a sharp extended warranty. The TV screen went bad (Case #[redacted])and I was offered either cash or a replacement TV from sharp. The replacement TV arrived and the picture was horrible. After dealing with Sharp (Case #[redacted]) customer service and taking and sending pictures of the screen I received a call from sharp that they were going to exchange the tv which they did on 11/19/15 they had a delivery company from New Jersey come and swap one TV for another. The newest TV Model #: LC60SQ15U Serial #: [redacted] has a black upside down triangle in the display and when I called Sharp about the issue I was told that my TV was out of warranty ( case number: [redacted]) . I tried explaining that I had gotten it from sharp as a second replacement TV to my original just one week ago and was told again that it was out of warranty.This is incorrect. I bow have a TV with yet another defect.Desired Settlement: Ship a TV to me that does not have any defects and honor the Warranty.

Business

Response:

An exchange has been processed for the customer. Sharp will also offer the customer a 6 month warranty for his experience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I Purchased a Sharp Aquos TV Model # [redacted] on 01/19/2015.

On 02-28-2015 a vertical green line appeared on the far right hand side of the screen, top to bottom, and is always there.

This problem is on a TV about 40 days old.

This is the second problem, on 02-24-2015 all audio was lost, but customer service rep. got it working via telephone.

Called Sharp customer service on 03/02/2015 to invoke warranty on my new TV (Case # [redacted]).

I sent Sharp as they requested, pictures of the TV screen on 03/02/2015 AM.

They stated in an email we will respond in two or three days.

Now almost two weeks later, I still can not get a response.

It appears they are stalling, and do not intend to honor the Sharp TV warranty of twelve months.Desired Settlement: To have Sharp honor there warranty on the purchase of a new TV.

Replace the TV, or rebate me the purchase price of the TV.

Is it a failed LCD panel ? which may be quite a problem ?

I am worried about any potential repair, since it seems this TV has an inherent quality problem.

Business

Response:

Customer has been approved for an exchange. The customer will be contacted to go over the process.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards, awaiting to hear from Sharp. thank you for your assistance.

Review: We purchased a Sharp Microwave on 6/30/2012 - Model Number [redacted], Serial No. [redacted], Carousel from Best Buy store in Danbury, Ct. We have the receipt for the purchase. Last week - I tried to heat up some frozen peppers in a microwave safe bowl that I had used many times and the Microwave exploded in flames - it looked like fireworks were going off inside. I quickly shut it off and pulled out the plug. I immediately notified Sharpusa.com with an e-mail, fax to the reimbursement department and telephone calls on 11/28/2014 advising that this Microwave started a fire inside it. I faxed my receipt for purchase to the Reimbursement Department on 11/28/2014 as advised by the customer service department. I want to be reimbursed for the $127.61 amount that I spent to buy this Microwave. In addition, I am contacting you because I feel that this Model Microwave is defective and if anyone else has this Model in their home, they may be at risk for a fire. We took very good care of the Microwave and kept if extremely clean all the time. If I had walked upstairs while the Microwave was on, my entire kitchen could have caught fire. Thank God I was standing right next to the Microwave when it exploded with fireworks inside. I am requesting an immediate resolution to this problem from Sharp. I have faxed my receipt for purchase to the Reimbursement Department at ###-###-####. Sharp's phone number is ###-###-####. I spoke to the Safety Department this morning.Desired Settlement: I want a full refund for the purchase and I want this model number investigated because if may be a fire hazard for other people who purchased it. I would not want to hear about somebody's house burning down because they tried to use their microwave. The check should be made out to my husband Barry Ferrari because he bought the item for us.

Business

Response:

Sharp spoke with the customer and offered a prorated reimbursement which the customer agreed. The reimbursement process was started.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought a 70 inch Sharp Aquos TV from Brandsmart, paid $2000 for it. I've called numerous times to Sharp customer support to get trouble shooting help cause TV blinks when watching it and the Internet is horribly slow. The Apps get stuck and when I call for help all they tell me to do is reset the setting but the problem never goes away. This TV is horrible and I will never buy another Sharp TV againDesired Settlement: I want this TV exchanged. There resolution to the problems is send someone to fix the TV but I've had this TV for 6 months and it shouldn't be defective in such a short time.

Business

Response:

Our notes show that the customer advised on 5/5/15, that the unit was able to connect to Smart Central.