Sharp Electronics Corp

Complaint: [redacted]
I am rejecting this response because:  Hi again, and in truth I am not rejecting...

the resolution offered by Sharp Electronics in regards to my case.  I imagine "after you contacted them" they found a TV set that was of equivalence with mine and decided to fiiiinally accept a correct replacement for me, which make me LOL... I am just having an unexpected and unfortunate further issue with the company.  After they originally trouble shoot my set and specified that returning it to them to get it repaired "was not an option because it was irreparable", they decided to just send me another one altogether.  So I took down the set from the wall mount and put the spare TV from the guest room and disposed of the broken TV with the premise that it was irreparable garbage based on what they told me.  Now unfortunately they're refusing to hand me over the other replacement TV because "the shipping company is expecting to put the old broken TV back in the box to send back that its the shipping companies' policy"... You just can't have justice sometimes LOLOL...Any suggestions???
                PS:  I lost faith in the company from the get go so I tape recorded EVERY CONVERSATION we have had from the start, let me know if this is of use to you and I'll gladly send them to you.
Regards,
[redacted]

Customer exchange unit shipped and the tracking information is NVC : [redacted] Customer was provided the information.

Sharp has left messages and sent emails to the customer with no response. Customer can phone into Sharp at ###-###-#### for assistance.

Customer purchased the TV on 7/20/2013. The TV came with a 1year parts and labor warranty. Customer called on 9/20/15 to state the TV has lines on the screen. After reviewing the photos the unit was deemed to have a panel issue and is not repairable. Customer was offered a prorated exchange due to...

the TV being over a year out of warranty. Customer declined the offer.

I am rejecting this response because: I have gone in to try and do what is suggested, but could not get it to work.  I think I will need step-by-step instructions.  I would also like to know why the reps that I spoke with over the phone did not know about this.  They were not nice when I was trying to gain clarity about this situation.  In fact, they all said there was no way to do what I am now being told is possible.I have spent 30 minutes trying to get this to work.

Sharp processed an exchange for the cus[redacted]er on 6/22/16.

Complaint: [redacted]
I am rejecting this response because: model being offered has a much lower Msrp than my current set from sharp.  Current set has a Msrp...

of $3,199. Model being offered can be purchased from [redacted] for $1,297.  In reviewing sharptvusa.com Model N9000u has the same Msrp of $3,199 as current set.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer had purchased his original unit on 2/19/2013. The television was deemed non repairable and exchanged with a NEW [redacted] on 5/20/13. The manufacture warranty ended on 2/19/2014. The customer purchased a 1 year extended warranty. The customer called in 8/17/15 to report panel issues. The customer was offered a prorated exchange due to being out of warranty. The customer is also out of the extended warranty that he purchased. The original prorate was $550.00. Sharp lowered the prorate to $400.00 and the customer still declined the offer.

The customer has been left a message on 5/24,5/30, and on 6/1, with no response. Customer was also emailed a call back letter on 5/24,5/30,6/1, and 6/6. We can offer the customer an exchange.

Customer was offered a refurbished exchange. The customer declined the offer. Customer stated that she will only accept NEW. Sharp advised that we can only approve for a refurbished model. Due to customer being out of warranty they have the option to contact the extended warranty.

Complaint: [redacted]
I am rejecting this response because:
This response did not address the issue of the television having the same exact defect as the original. This is grounds for a bigger complaint towards this Sharp product and it is a slap in the face of the customer that I had 2 different televisions with the the same defect. There is no way that I should pay 100 dollars to receive another television that I know will have a defect in a few months.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Sharp has been contact with the customer and processed the exchange.

Customer exchange has been processed. Customer will receive a call in 7-10 business days to schedule an appointment fir delivery.

I am rejecting this response because:
We've actually spoke directly to [redacted] at sharp aquos advantage advisor @ ###-###-####, we were informed to take multiple photos of our issues were having with our 70" TV we purchased. We did request to be contacted via email to have proof of our correspondence between ourselves and sharp support because of the hard time we've had getting anything going in the last 15 going on 16 months. We actually spoke to [redacted] at aquos advantage advisor this morning 04/23/2015 @ 6:45 am and informed him we would be again emailing the different photos he requested. The reason we called is the email that was sent did not make sense at all, as seen below the actual copy of the email:Dear [redacted]ua, Thank you for contacting Sharp Electronics Corporation's AQUOS Advantage Membership support. I apologize for the delay in a response to your file. In an effort to properly diagnose the issue you are experiencing with your television, please send the below photos and purchase receipt (as attachments) to us at [email protected]. Ensure the total email size is no more than 10MB. (If the total size of the email message exceeds 10 MB, divide the photos into multiple smaller-sized emails in order to send them to us.) Please also ensure that active video (a TV show, movie, or similar) in the background.·    Press the MENU button on the remote control and take a full screen photo with the TV Menu displayed.·    Press the DISPLAY button, and take one full screen photo showing the on-screen display for one input.o    On-screen display includes the input number, type of signal, resolution, audio type, etc.·    Take a full screen photo with an active videoo    Active Video is any image that shows a normal range of colors. Bright, Dark, Black and white images do not count as active video.·    Take any additional close-up photos that will help us identify the issue.·    Take a photo of the model number and serial number sticker on either the rear or side of the unit.·    Please include a copy of the proof of purchase. All pictures must be clear and legible, not blurry.  AQUOS ADVANTAGE AdvisorCustomer Assistance CenterPh: ###-###-####Fax: ###-###-####

Sharp will contact the customer to obtain a proof of purchase to review for a reimbursement.

We have a burned, Sharp microwave sitting on our garage floor. We are getting jerked around by Sharp management and do not have a replacement installed.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Sharp will offer the customer an exchange. Customer will be contacted shortly with the offer.

The RA was created and sent to HH GREGG on 7/15. HH GREGG called on 7/22 requesting another copy of the RA which was sent.