Sharp Electronics Corp

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have been...

contacted by Sharp and they have offered a replacement TV as of today Oct 3, 2014 we are waiting on the replacement TV show up. Thank You for your help in this matter

Thank you for all your help, the TV was delivered finally yesterday.Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
  I will be receiving a replacement product as agreed upon.  Thank you Revdex.com for your assistance!
Regards,
[redacted]

Per a conversation with the customer on 9/5, they declined the exchange offer. The customer advised that they returned the unit to Best Buy for a refund.

Sharp processed an exchange for the customer. NVC TRACKING: [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  I did decline the offer...

to exchange my less than 2 month old TV for a re-certified one.Best Buy resolved the issue, not Sharp.  Even though the TV was more than 30 days old, Best Buy valued us as a customer and said with Sharp wanting to give us a re-certified TV and the misleading of how the Geek Squad worked, they would do an in-store credit.  We purchased another 55" TV, Samsung, for the same price.Regards,

We cannot honor a refund. Our policy stated clear that within 30 days DOA we sent a brand new for replacement. If it is outside of 30 days DOA, we send a recertified replacement. Most of our recertified products look like new. Customer purchased the unit since Sept/2015, so her warranty will be...

expired in Sept. However, if she accepts a recertified replacement in August, she will get extended warranty until Nov because we warranty 90 days for exchange and repair.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

An exchange was processed to replace the lost exchange. The customer was offered an upgraded new TV. The FEDEX tracking is [redacted].

The customer unit is not repairable. Sharp offered the customer a prorated exchange for $75.00 due to the unit being 10 months out of warranty. Sharp was not asking the customer to pay $75.00 to repair the unit.

Sharp contacted the customer and processed an exchange. NVC tracking : [redacted].

Sharp contacted the customer and approved a reimbursement for the Television and the camera. Sharp will process check once customer unit is picked up.

Sharp will need a copy of the purchase receipt and evaluation to review. Also, the serial number is needed. Customer was advised that if the unit was under warranty then the repair would be covered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.

I am...

rejecting this response because:  The willingness of Sharp Electronics to work with their customers and resolve issues with their product is deplorable.  For a $2700 television to no longer work after just over a year is not acceptable.  Sharp Electronics should be trying to determine the root cause for the failure in their technology.  The company touts being on the leading edge with their technology yet it prematurely falls, rips off customers and discourages repeat business.  I will never buy a Sharp product again and take every opportunity to share my horrible experience on social media so that others don't fall into the same trap with a Company not focused on their customer base.In addition, the purchase date was October and not March as indicated in the Company's response.

Check [redacted] was issued to the customer and cashed on 4/27/16.

Customer has an appointment today to have exchange unit delivered.

Customer was left messages in December of 2016 about exchange offer. Customer did not return call until June of 2017. The television is currently out of warranty. Sharp will contact customer to go over options.

Sharp spoke with the customer and offered a prorated reimbursement which the customer agreed. The reimbursement process was started.

Once the customer unit was picked up, the paperwork was sent to corporate for check processing. Customer should receive the check in about 7-10 business days.