Sharp Electronics Corp

Complaint:***
I am rejecting this response because:
I was transferred to the *** *** line, again, and they did not give any confirmation, or start the process for replacement of TV

I am rejecting this response because: I have called Sharp several times and have been
told the replacement TV is in route I asked for a locale contact or tracking # and was told there isn't none, I will be contacted It has been two weeks since I paid for the replacement and was told that the TV was in their warehouse and would be shipped right away It shouldn't take two weeks to send something to AZ from what I was told was in Tennessee I expect someone to contact me with some specific information

An exchange for a NEW *** was process 1/8/Customer will receive a call from *** to schedule an appointment once the unit arrives to the delivering terminal

Customer purchased the unit in The unit came with a 1yr warrantyCustomer was offered a prorate for an exchangeCustomer declinedSharp then lowered the prorate for the customerCustomer still declined the offerSharp cannot exchange at no cost as the customer is over years out of
warranty

Sharp offered the customer an upgraded model, the customer acceptedThe exchange has been processed

Complaint: ***
I am rejecting this response because:It's not outlined what model will be offered After having received models that were not comparable to the one originally sent in, I want to
see it spelled out before agreeing to anything During my last phone conversation with Sharp, I was offered an LC-70TQ15U I'd like to know if that offer still stands, or if I will be shoe-horned in to a lesser model, the 650U which I will not accept
Regards,
*** ***

Sharp no longer can provide *** *** to the customersWe are offering either a prorate to a newer unit or Sharp can send out a *** ** We have contacted the customer to see which *** they purchased and to see if we can assistThe customer has not returned the call as of yet

The extended warranty company *** advised that they have reimbursed the customer

Complaint: ***
I am rejecting this response because: This is a known manufacture problem of Sharps AQUOS going back to as noted on multiple complaint web sites yet Sharp has not taken care of this problem and have developed a process of allowing these TV's to go bad and then try to sell the end customer a used TV which they make 100% profit on. I accepted that we would pay for the repair as quoted by there authorized repair center in Seattle for $However they offered us a used TV for $with no warranty.This is not acceptable as Sharp is not standing behind there products allowing to people to buy a AQUOS products with no knowledge that if it breaks down you cannot get it repaired.I told them I would pay the amount of the repair, for the exchange and that is not at there costIn fact they are selling me a refurbished TV, in most electronic manufactures once the TV has been refurbished the cost of the product to the company is zero so they would be making a profit of $if they sold it to the end customer
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

Sharp offered the customer a NEW LC65LE645U and the customer acceptedThe exchange has been processed

Sharp processed an exchange for a NEW *** for the customer today*** will contact the customer to schedule the delivery when the unit arrives to the local office

Sharp has processed a NEW exchange for the customer

The exchange arrived at the delivering terminal and a call was made to the customerThey had to leave a message for the customer to call back to schedule an appointmentThe unit will be delivered once they set an appointment with the customerThe number for NVC is ###-###-#### option *

Customer purchased the TV on 10/1/The TV comes with a year parts and labor warrantyCustomer called on 7/5/that the TV has no powerCustomer is months out of warrantyCustomer was provided a servicer in the area to have an evaluation done

As a courtesy Sharp has waived the prorate and processed an exchangeThe customer will receive a call from *** to schedule an appointment when the exchange arrives at the delivering terminal

Sharp will be reimbursing the customer for the unit

Sharp has agreed to reimburse the customer for the unitSharp also agreed to not have the original sent back to Sharp

Sharp contacted the customer and offered a new exchange unitCustomer accepted and the exchange has been processedTracking for the exchange unit is *** ***

On 2/8/16, Sharp has left a message and sent an email request photos of the lines on screenSharp has not heard back from the customer