I cancelled my free trial subscription with Shaw Academy but they still automatically debited my bank account last March 31.
I signed-up for a free trial of Graphic Design class in Shaw Academy last February 10 and cancelled it last March 11. They still debited PHP 500 in my bank account last March 31. Please help me yo get my money back.
Desired Outcome
I want to get a refund of the exact amount that they debited from me as I am not interested to join their classes anymore.
Shaw Academy Response
• Apr 21, 2020
Dear Student,
The subscription was Cancelled on 08-Apr-XXXX XX:XX
Please contact us directly at ***@shawacademy.com for further assistance.
I am trying to cancel a subscription. The cancellation process is a cycle which is fraudulent.
I have cancelled online. The online cancellation process leads to a 800 number to confirm cancellation. The 800 number leads to emailing to confirm cancellation. Once you email they respond and advise you to cancel through the online process. This cycle is a fraud to keep you looked into the subscription.
Desired Outcome
Subscription cancellation and wor written confirmation.
Shaw Academy Response
• Apr 21, 2020
Dear Student,
The subscription was Cancelled on 03-Apr-2020 17:42
Please contact us directly at ***@shawacademy.com for further assistance.
Customer Response
• Apr 22, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I signed up for 30 days free trial, but Shaw Academy made unauthorized charge and refused to refund.
I enrolled 30 days free trail on 03/31/2020. After mobile app course was selected, a couple steps needed to be done first in order to continue. Once I finished the schedule set up and clicked toolkit, my credit card got charged $34.95. I started to reach out to Shaw's support team right away. A couple email back and forth, they just answered no way to refund.
Next day 04/01/2020 I tried to removed my credit card from their website but still unable because there was no such remove button. Therefore, I canceled my account. Then I requested billing team to refund again because I felt not interested. This time they said my email was unable to recognized as initially registered.
Desired Outcome
Refund my $34.95
Shaw Academy Response
• Apr 21, 2020
Dear Student,
The subscription Will be cancelled on 28-Apr-XXXX XX:XX
Please contact us directly at ***@shawacademy.com for further refund related assistance.
I signed up for a free trial and received multiple unauthorized charges on my paypal account. Their website is very misleading to trick customers into buying toolkits and other sorts. They literally trick you! Customer service is no help at all. Looking at their reviews there are so many others who have similar experiences. Do not do any sort of business with this company, ever. I am now making sure I review them on every review site/ social media account so other people will not get tricked!
I am absolutely appalled by this company. I have never been met with so much disrespect by an institution in my entire life. They use predatory practices to lure in people who are simply seeking to further their education. They take advantage of the most vulnerable people in our society. They are full of one-click purchase, which are notorious by their nature for taking advantage of people who are already in difficult financial situations. I have worked in hospitality, food service, telemarketing, and entertainment... I've seen it all and never have I seen business practices stoop this low. They guilt trip anyone who tries close their subscription. When I emailed them about it the money they withdrew from my account, the tried to scam EVEN MORE MONEY out of me. Its horrifying and I recommend everyone steer clear.
I am trying to cancel my account during my free trial period and am getting the run-around.
I decided to discontinue my membership during my free trial period. I followed the prompts through my profile to cancel and finally at the end it has me call an 800 number. I called the number and after all the prompts, it tells me to email ***@shawacademy.com. I emailed them and the response provides the same link to my profile. I need to get my account canceled ASAP to avoid being charged, but keep getting the run-around.
Desired Outcome
I want my membership canceled and account deactivated. I want all billing information removed from your system prior to April 20, 2020 to avoid any charges.
Shaw Academy Response
• Apr 21, 2020
Cancelled on 02-Apr-2020 12:44
Customer Response
• Apr 21, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I signed up for the free trial of Social Media Marketing which allotted me, 8 free classes. I am on low income for medical reasons and wanted to make sure that the class would be fulfilling and I would get my money's worth if I did continue on after the trial. After the first few classes, I realised that there wasn't much being covered that I didn't know already, issues with rescheduling classes and cancelled my membership. I was under the assumption that once the trial period was up, since I had cancelled, I would no longer have access to anything. I also believe everything was alright considering the bombardment of emails and pop-ups that appeared on my screen encouraging me to purchase a membership! I KNEW I was on a trial and KNEW I had to cancel which I'm sure I did. Some of the free classes I was not able to complete as my health was not as it should be. I have mental health issues as well as COPD (Chronic Obstructive Pulmonary Disease.) When I went into my PayPal, I saw that payment of 49.99 was taken on the 28th Feb. I logged into the shaw academy dashboard and saw that my account was in fact NOT cancelled. I tried to cancel again and it took me through 5 or 6 pages trying to deter me from cancelling only to say on the final page that I will need to call Shaw academy to confirm cancellation (I cannot call the number given). I contacted the company via email explaining only that I had only signed up for the 8 free classes trial and did not authorise any payment afterwards considering I had cancelled. I was given a reply which was an obvious autoresponse to any complaints they had about billing and was offered a discount on the class. I DO NOT WANT TO CONTINUE THE COURSE. I am disappointed in how this has played out which has resulted in me having to come here and file this complaint. I have never done anything like this before. The money that was taken from me is vital for my daily upkeep as once again I am on low income and rely on government assistance because of my medical condition. I would only register and agree to the full payment of something only if I knew I could afford it. In this case, I knew I could not but wanted to see if this would be something I would be interested in taking on. I am kindly asking for my refund on 49.99 as I do believe I followed correct procedure and cancelled my account although it did not show that.
Product_Or_Service: Social Media Marketing Trial
Desired Outcome
Other (requires explanation)
I believe a refund here is justified considering what I have stated in my complaint. I have not logged into any classes since the payment was taken.
Shaw Academy Response
• Apr 21, 2020
Dear student,
The subscription is scheduled to be cancelled on 02-Sep-XXXX XX:XX
Please contact us directly at ***@shawacademy.com for further assistance.
Customer Response
• Apr 21, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
How is it a possible to schedule a cancellation for something that is already cancelled??? I do not have a subscription with this company. I am requesting a refund of money for payment that was taken after I cancelled my trial. They are blocked from obtaining any further money from me.
Shaw Academy Response
• Apr 22, 2020
Dear Student,
The courses were made available till the said date free of cost. Since you do not wish to continue, I have cancelled the subscription with immediate effect.
Please contact us directly at ***@shawacademy.com for refund related assistance.
Customer Response
• Apr 23, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately the emails I have received from them the first time I contacted about the money being taken, instead of refunding, I was offered 2 sets of discounts in each email. Although the company says to contact them directly for refund related issues, unless they will agree to a refund, it would just be a waste of time as this issue will not be resolved.
Shaw Academy Response
• Apr 25, 2020
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
Please contact us directly at ***@shawacademy.com for refund related assistance.
I had registered for a free 30 days trial of a photography course with Shaw Academy on 26 Nov 2019. I cancelled my subscription for this free trial.on 23 Dec 2019 well before the free trial ended since I couldn't attend a single session or make use of any study material provided. The email address with which I had registered with is not my primary email id and since I had cancelled my subscription I did not continue checking mails regarding Shaw Academy. Yesterday I received a message that 600Rs has been debited from my account and on further inspection I found out that on Jan XX XXXX aswell 600Rs more was debited. I have not authorised Shaw academy to reactivate my account; however, they have reactivated my account and have so far debited 1200Rs in total wrongfully. I tried reaching out the Shaw academy twice through email but have not received any response. Further I read reviews about them and most of the people have the same issue. I have once again deactivated this account from my end. My sincere request is to kindly look into this issue and help me in getting the refund of my hard earned money as I have not utilized any of their service so far. I do not want to be associated with Shaw Academy any further and would require a confirmation from them that they will not deduct any more money from my account.
Product_Or_Service: Photography Course
Desired Outcome
Other (requires explanation)
Complete Refund of my money -1200Rs and to stop further auto debit from my bank account.
Shaw Academy Response
• Apr 21, 2020
Dear Student,
The subscription will be cancelled on 03-Sep-XXXX XX:XX
Please contact us directly at ***@shawacademy.com for further assistance.
Customer Response
• Apr 21, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already got them to cancel my subscription and remove my card details. The issue is they are not refunding my money back and that's what I am looking forward to.
Shaw Academy Response
• Apr 22, 2020
Please contact us directly at ***@shawacademy.com for refund related assistance.
Customer Response
• Apr 22, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't mind contacting them for refund again; however, last time when I did contact them directly they refused to refund stating it was considered as part of their revenue. So am not sure whether they will do it this time around. If they assure that they will refund then I will go ahead and close my complaint.
Shaw Academy Response
• Apr 23, 2020
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
We have sent your payment details to our relevant team. You can also contact us directly at ***@shawacademy.com for refund related assistance.
Customer Response
• Apr 27, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
They have finally refunded my money all thanks to the support and help of Revdex.com.
I purchased a lifetime membership. Shaw Academy processed my payment (by debit card) immediately but did not send a receipt nor did they activate my membership. I've contacted them several times, gotten the run around and no satisfaction. Most recently I received a lengthy reply that made absolutely no sense, offered a credit to purchase stuff I don't want or need and still didn't fix the underlying issue.
Product_Or_Service: Lifetime Membership
Account_Number: didn't get one
Desired Outcome
Other (requires explanation)
Activation of the Lifetime membership and ability to take all desired courses without paying additional fees for toolkits and e-certificates and similar nonsense
Shaw Academy Response
• Apr 21, 2020
We're sorry to know that you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right. You can contact us directly at ***@shawacademy.com for further assistance.
Customer Response
• May 07, 2020
It is not closed. I responded to the email listed in their response to you; got yet another "I know nothing" email from them (today, May 7), tried to respond to them as directed with the information they asked for and got another "can't send to that address" message. They seem to put some sort of code into their response emails ensuring that customers can't respond directly, probably hoping they'll give up. In any case, I did a cut and paste and sent it all to the original address in their response to you.
Shaw Academy Response
• May 18, 2020
Dear Student,
Our support team has informed that the issue has been resolved.
Thank you
Customer Response
• May 19, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 1 minute ago my membership is still listed as a 28 day inactive membership. I paid for a LIFETIME membership which I have never received. The company sends emails to me asking for me to reply, but when I try to reply, the reply is rejected. I've tried cut and paste previous responses but when I do that, the company says I already have a complaint on file and they can't respond. I continue to receive emails, not related to my complaint, that tell me if I pre-buy my course completion certificate, I'll be allowed to take the final exam for the one course I was able to enroll in. I don't want a course completion certificate, and what sort of education institution sells you a course, and then tells you that before you can take an exam, you have to buy a certificate. I am now convinced that Shaw Academy is a total SCAM
Shaw Academy Response
• May 27, 2020
Dear student,
We apologise for the error from our side. We are extremely sorry that our support team had inadvertently enabled life time membership with a different mail id which is not yours
Please send a mail to prioritysupport with this Revdex.com case number in the subject line and share the ticket number here. We will resolve the issue immediately.
Thank you for your patience and cooperation.
Customer Response
• May 28, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Shaw Academy has finally activated the lifetime membership I purchased many weeks ago. However, many key features of the membership, such as the ability to change course dates and complete lesson assignments, remain locked. Until all features of the membership are available I will not be satisfied in Shaw Academy's actions
Customer Response
• May 29, 2020
As of May 29, 2020 my account is finally working properly. Thankyou Revdex.com for your assistance
I enroll for their 4 weeks trial. After that, I saw many complaints on google and Facebook. Therefore, I decided to cancel my membership. I have to answer a bunch of questions on their website. Then, they ask me to make a phone call. I did it, and I have to answer a bunch of questions from the automatic answer on the phone again. Finally, they ask me to email to another email address to cancel, and that email doesn't work. I don't think a good business will be that hard to cancel. Everyone should avoid them.
Product_Or_Service: Education
Desired Outcome
Other (requires explanation)
I need Shawacademic to cancel my membership as soon as possible.
Customer Response
• Apr 13, 2020
The Shaw Academy contacted me and canceled my membership. Therefore, may you close the case?
Shaw Academy will not let me cancel my membership.
I signed up for a 4-week trial and had to give my credit card information in order to do so.
I did not want to complete the course and decided to cancel my membership so that I was not charged once the 4-week trial was up.
I went to area online on my profile where it says to cancel and I clicked through everything. At the end it gave me a phone number to call to cancel membership.
I called the number and eventually it gave me an email address to use to cancel membership.
I sent an email and received a response that I should stick with the 4-week trial and that I should not give up on my goals. But, they did not cancel my membership.
I replied to that email stating that I want my membership cancelled immediately and I have not heard anything since.
Desired Outcome
I want my membership to be cancelled.
Shaw Academy Response
• Apr 21, 2020
Dear Student,
As per your request we have cancelled your subscription. Please be assured that you will not be charged way forward.
Customer Response
• Apr 21, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I signed up for a FREE trial & was billed $70 *immediately(I didn't even open the course content). I sent them a request for refund but they refuse.
I signed up for a free trial with Shaw Academy. The very same day I signed up for an account with them, I was billed fullyno trial period. I registered for an account and submitted a support request within seconds of each other (all occurring at 7:36 pm on the same day) and did not even open or access the course content. The moment I realized I was billed fully, I stopped using their site and requested a refund.
I contacted Shaw Academy through their support email, looking for a refund so that I could actually evaluate their course offerings BEFORE committing to paying. They replied back, refusing to offer a refund and stating that by adding my credit card information I agreed to pay. (Adding your credit card information was mandatory in order to start a free trial, however.) Their reply disregarded my complaint and the support person acted as if I had gone through the trial period and then was billed afterward. Again, this is not true. They exact same minute that I signed up for an account with a free trial I was billed. I did not go through a trial period. I didn't even open the course content.
Desired Outcome
I am seeking a full refund to my credit card of the amount charged$69.99. I have already cancelled the possibility of any further charges being made through my credit card company.
Shaw Academy Response
• Apr 21, 2020
Dear Student,
The subscription is scheduled to be cancelled on 03-Apr-2021 00:00
Customer Response
• Apr 21, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I am asking for a refund on a bogus charge which they have, as per usual, completely ignored.
Shaw Academy Response
• Apr 22, 2020
Dear Student,
Please contact us directly at ***@shawacademy.com for further refund related assistance.
Customer Response
• Apr 23, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I tried out a 1-month free trial with Shaw Academy and even before it ended, I decided it wasn't for me. I wanted to delete my account, but there is no option to do so on their website, only to pause the subscription, so that's what I did. That was June/July 2019. Now, nine months later, they charged me EUR 40. I tried contacting them, but I only got automatic responses about them receiving my message. From what I saw online from other people's experiences, they tend to do that and offer more free months instead of refunding the payment. Also, even though they charged me, their website still shows that my subscription is paused and it keeps offering me "great deals".
Product_Or_Service: Free 1-month trial
Order_Number: ***XXXXX*XXXXXXX
Desired Outcome
Other (requires explanation)
I want the money they charged me for nothing to be refunded.
Shaw Academy Response
• Apr 21, 2020
Dear Student,
The subscription is cancelled on 24-Mar-XXXX XX:XX.
Please contact us directly at ***@shawacademy.com for refund related assistance.
Customer Response
• May 01, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I repeatedly tried to contact Shaw Academy at their "priority support" email and still got no answer. Their business practice obviously consists of billing people once on false pretenses and then ignoring them until people give up on trying to get their money back.
Shaw Academy Response
• May 02, 2020
Dear student,
As per your request we had sent your payment details to our relevant team for refund.
You can also contact us directly at ***@shawacademy.com for any assistance.
Thank you
Customer Response
• May 05, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
The website advise that they offer free online classes meaning no charge however I signed up and never used class information was unaware of how to cancel subscription didn't realize they were charging me until came up on my PayPal account sent email to them and to PayPal to try to get my money back and they would not even though I never used their 'free online classes?
Product_Or_Service: Free online classes
Order_Number: XXXXXXXX
Account_Number: XXXXXXXXXXXXXX
Desired Outcome
Other (requires explanation)
Requesting 59.99 refund for PayPal account email address ***@gmail.com
Shaw Academy Response
• Apr 21, 2020
Dear Student,
The subscription was Cancelled on 09-Mar-XXXX XX:XX
Please contact us directly at ***@shawacademy.com for further refund related assistance.
I was charged for a purchase I didn't make. They charge me on a free 6 week trial. I trusted them and I was enjoying the page and was even considering to share it with my friends and continue learning of other courses. They took advantage and started charging me. This outrageous, we are on desperate hours, I'm trying to learn new things and grow as a person in this horrible times and all they done is taking advantage of that. This company is a scam.
Product_Or_Service: Nutritional Toolkit
Order_Number: XXXXXX
Account_Number:
Desired Outcome
Other (requires explanation)
I want a total refund of the money they charged to my personnal account and the cancellation of my Shaw Academy Account. I want nothing to do with this company and when this is resolve I want to be unsuscribed from their email database.
Shaw Academy Response
• Apr 22, 2020
Dear Student,
As per your request we have cancelled your subscription. Please be assured that you will not be charged way forward.
Please contact us directly at ***@shawacademy.com for refund related assistance.
After signing up for a free four week trial of the photography course I hit the link to verify my account and saw the countdown to start my class under which was a continue learning button and a get toolkit button. Thinking this was the free starter pack mentioned when signing up I hit it and find with that one tap I have been charged '24.95!! There was nothing to say there was a charge for this anywhere near or on this link or that it was a one click payment! I found out when I scrolled further down the page and saw there was a charge of '24.95 for an e-certificate and that I had already purchased the toolkit! When I checked my bank there was a payment pending!! It did not say that there was a payment for this on the link I clicked so to have been charged with no prior notice and no option to confirm or cancel purchase before it goes through is disgraceful!! Especially given I was scrolling on my phone it would be too easy to accidentaly hit it when scrolling and I wonder how many people have been stung that way. They have refused to refund me even though I emailed them straight away and keep offering extra access to their course which I do not want. I have again requested for a refund and to completely cancel my registration but to no avail. I also note that there was a charge for 0.50c on my account pending which I assume was to check my card when I signed up for the free course. Having just checked my account to confirm the '24.95 is still on my account I see there are now 3 more charges for 0.50c which were not authorised.
Product_Or_Service: Photography Course
Desired Outcome
Other (requires explanation)
Refund all the charges and cancel account.
Shaw Academy Response
• Apr 21, 2020
Dear Student,
The subscription will be cancelled on 28-Apr-2020 20:09
Please contact us directly at ***@shawacademy.com for further assistance.
I asked for a refund on the vast amount of money they charged me after NOT being notified that I was being charged. They said I can't get a refund because of their terms and conditions. Yet, when I signed up I didn't know I was signing up for a 'trial period? when they advertised the class as FREE. I also didn't know when that 'trial period? was ending because I didn't receive any notification or emails.
Product_Or_Service: Class
Desired Outcome
Other (requires explanation)
Be fully refunded the amount I got charged that I didn't even know I was being charged for.
Shaw Academy Response
• Apr 21, 2020
Dear Student,
The subscription Will be cancelled on 05-Oct-2020 00:00
Please contact us directly at ***@shawacademy.com for further assistance.
This company made me jump through website, emails and phone calls to cancel my membership and won't stop emailing me despite unsubscribing.
I signed up for a free trial, but found that the program didn't work for me. I went to the website to cancel and ensure I wouldn't be charged and was forced to click through multiple ad screens. At the end I was given a phone number to call to cancel. Again, I was forced to listen to multiple ads following the prompts and was then given an email address to request my cancellation. I received a confirmation of my cancellation request finally, but they won't stop emailing me. I have tried to unsubscribe, but can't get a confirmation that this has happened. When you click the link on their website and emails, nothing happens.
Desired Outcome
I just want them to stop contacting me. I also think that the Revdex.com should look into their cancellation and unsubscribe requirements. It took no more than the click of a few buttons to enroll in their program, but it took me nearly an hour and multiple devices in order to cancel that enrollment. And the unsubscribe doesn't appear to be working for their email service.
Shaw Academy Response
• Apr 21, 2020
Dear Student,
As per your request we had cancelled your subscription on 28-Mar-2020 13:38.
Scam. They dont let you cancel. You go online to cancel but they send you to a phone number to call. You call the number and it tells you to email. You email and it says to call the number.....and then you continue in an endless loop
absolutely awful, i'm on phone with my credit card company to block them, because this is ridiculous. I actively go to an actual university and the process there is much less arduous than this, which a.) didn't teach me anything and b.) is likely a scam in which the certification doesn't even do anything. absolute scam, and genuinely disturbing.
I cancelled my free trial subscription with Shaw Academy but they still automatically debited my bank account last March 31.
I signed-up for a free trial of Graphic Design class in Shaw Academy last February 10 and cancelled it last March 11. They still debited PHP 500 in my bank account last March 31. Please help me yo get my money back.
I want to get a refund of the exact amount that they debited from me as I am not interested to join their classes anymore.
Dear Student,
The subscription was Cancelled on 08-Apr-XXXX XX:XX
Please contact us directly at ***@shawacademy.com for further assistance.
I am trying to cancel a subscription. The cancellation process is a cycle which is fraudulent.
I have cancelled online. The online cancellation process leads to a 800 number to confirm cancellation. The 800 number leads to emailing to confirm cancellation. Once you email they respond and advise you to cancel through the online process. This cycle is a fraud to keep you looked into the subscription.
Subscription cancellation and wor written confirmation.
Dear Student,
The subscription was Cancelled on 03-Apr-2020 17:42
Please contact us directly at ***@shawacademy.com for further assistance.
(The consumer indicated he/she ACCEPTED the response from the business.)
I signed up for 30 days free trial, but Shaw Academy made unauthorized charge and refused to refund.
I enrolled 30 days free trail on 03/31/2020. After mobile app course was selected, a couple steps needed to be done first in order to continue. Once I finished the schedule set up and clicked toolkit, my credit card got charged $34.95. I started to reach out to Shaw's support team right away. A couple email back and forth, they just answered no way to refund.
Next day 04/01/2020 I tried to removed my credit card from their website but still unable because there was no such remove button. Therefore, I canceled my account. Then I requested billing team to refund again because I felt not interested. This time they said my email was unable to recognized as initially registered.
Refund my $34.95
Dear Student,
The subscription Will be cancelled on 28-Apr-XXXX XX:XX
Please contact us directly at ***@shawacademy.com for further refund related assistance.
I signed up for a free trial and received multiple unauthorized charges on my paypal account. Their website is very misleading to trick customers into buying toolkits and other sorts. They literally trick you! Customer service is no help at all. Looking at their reviews there are so many others who have similar experiences. Do not do any sort of business with this company, ever. I am now making sure I review them on every review site/ social media account so other people will not get tricked!
I am absolutely appalled by this company. I have never been met with so much disrespect by an institution in my entire life. They use predatory practices to lure in people who are simply seeking to further their education. They take advantage of the most vulnerable people in our society. They are full of one-click purchase, which are notorious by their nature for taking advantage of people who are already in difficult financial situations. I have worked in hospitality, food service, telemarketing, and entertainment... I've seen it all and never have I seen business practices stoop this low. They guilt trip anyone who tries close their subscription. When I emailed them about it the money they withdrew from my account, the tried to scam EVEN MORE MONEY out of me. Its horrifying and I recommend everyone steer clear.
I am trying to cancel my account during my free trial period and am getting the run-around.
I decided to discontinue my membership during my free trial period. I followed the prompts through my profile to cancel and finally at the end it has me call an 800 number. I called the number and after all the prompts, it tells me to email ***@shawacademy.com. I emailed them and the response provides the same link to my profile. I need to get my account canceled ASAP to avoid being charged, but keep getting the run-around.
I want my membership canceled and account deactivated. I want all billing information removed from your system prior to April 20, 2020 to avoid any charges.
Cancelled on 02-Apr-2020 12:44
(The consumer indicated he/she ACCEPTED the response from the business.)
I signed up for the free trial of Social Media Marketing which allotted me, 8 free classes. I am on low income for medical reasons and wanted to make sure that the class would be fulfilling and I would get my money's worth if I did continue on after the trial. After the first few classes, I realised that there wasn't much being covered that I didn't know already, issues with rescheduling classes and cancelled my membership. I was under the assumption that once the trial period was up, since I had cancelled, I would no longer have access to anything. I also believe everything was alright considering the bombardment of emails and pop-ups that appeared on my screen encouraging me to purchase a membership! I KNEW I was on a trial and KNEW I had to cancel which I'm sure I did. Some of the free classes I was not able to complete as my health was not as it should be. I have mental health issues as well as COPD (Chronic Obstructive Pulmonary Disease.) When I went into my PayPal, I saw that payment of 49.99 was taken on the 28th Feb. I logged into the shaw academy dashboard and saw that my account was in fact NOT cancelled. I tried to cancel again and it took me through 5 or 6 pages trying to deter me from cancelling only to say on the final page that I will need to call Shaw academy to confirm cancellation (I cannot call the number given). I contacted the company via email explaining only that I had only signed up for the 8 free classes trial and did not authorise any payment afterwards considering I had cancelled. I was given a reply which was an obvious autoresponse to any complaints they had about billing and was offered a discount on the class. I DO NOT WANT TO CONTINUE THE COURSE. I am disappointed in how this has played out which has resulted in me having to come here and file this complaint. I have never done anything like this before. The money that was taken from me is vital for my daily upkeep as once again I am on low income and rely on government assistance because of my medical condition. I would only register and agree to the full payment of something only if I knew I could afford it. In this case, I knew I could not but wanted to see if this would be something I would be interested in taking on. I am kindly asking for my refund on 49.99 as I do believe I followed correct procedure and cancelled my account although it did not show that.
Product_Or_Service: Social Media Marketing Trial
Other (requires explanation) I believe a refund here is justified considering what I have stated in my complaint. I have not logged into any classes since the payment was taken.
Dear student,
The subscription is scheduled to be cancelled on 02-Sep-XXXX XX:XX
Please contact us directly at ***@shawacademy.com for further assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
How is it a possible to schedule a cancellation for something that is already cancelled??? I do not have a subscription with this company. I am requesting a refund of money for payment that was taken after I cancelled my trial. They are blocked from obtaining any further money from me.
Dear Student,
The courses were made available till the said date free of cost. Since you do not wish to continue, I have cancelled the subscription with immediate effect.
Please contact us directly at ***@shawacademy.com for refund related assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately the emails I have received from them the first time I contacted about the money being taken, instead of refunding, I was offered 2 sets of discounts in each email. Although the company says to contact them directly for refund related issues, unless they will agree to a refund, it would just be a waste of time as this issue will not be resolved.
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
Please contact us directly at ***@shawacademy.com for refund related assistance.
I had registered for a free 30 days trial of a photography course with Shaw Academy on 26 Nov 2019. I cancelled my subscription for this free trial.on 23 Dec 2019 well before the free trial ended since I couldn't attend a single session or make use of any study material provided. The email address with which I had registered with is not my primary email id and since I had cancelled my subscription I did not continue checking mails regarding Shaw Academy. Yesterday I received a message that 600Rs has been debited from my account and on further inspection I found out that on Jan XX XXXX aswell 600Rs more was debited. I have not authorised Shaw academy to reactivate my account; however, they have reactivated my account and have so far debited 1200Rs in total wrongfully. I tried reaching out the Shaw academy twice through email but have not received any response. Further I read reviews about them and most of the people have the same issue. I have once again deactivated this account from my end. My sincere request is to kindly look into this issue and help me in getting the refund of my hard earned money as I have not utilized any of their service so far. I do not want to be associated with Shaw Academy any further and would require a confirmation from them that they will not deduct any more money from my account.
Product_Or_Service: Photography Course
Other (requires explanation) Complete Refund of my money -1200Rs and to stop further auto debit from my bank account.
Dear Student,
The subscription will be cancelled on 03-Sep-XXXX XX:XX
Please contact us directly at ***@shawacademy.com for further assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already got them to cancel my subscription and remove my card details. The issue is they are not refunding my money back and that's what I am looking forward to.
Please contact us directly at ***@shawacademy.com for refund related assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't mind contacting them for refund again; however, last time when I did contact them directly they refused to refund stating it was considered as part of their revenue. So am not sure whether they will do it this time around. If they assure that they will refund then I will go ahead and close my complaint.
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
We have sent your payment details to our relevant team. You can also contact us directly at ***@shawacademy.com for refund related assistance.
(The consumer indicated he/she ACCEPTED the response from the business.)
They have finally refunded my money all thanks to the support and help of Revdex.com.
I purchased a lifetime membership. Shaw Academy processed my payment (by debit card) immediately but did not send a receipt nor did they activate my membership. I've contacted them several times, gotten the run around and no satisfaction. Most recently I received a lengthy reply that made absolutely no sense, offered a credit to purchase stuff I don't want or need and still didn't fix the underlying issue.
Product_Or_Service: Lifetime Membership
Account_Number: didn't get one
Other (requires explanation) Activation of the Lifetime membership and ability to take all desired courses without paying additional fees for toolkits and e-certificates and similar nonsense
We're sorry to know that you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right. You can contact us directly at ***@shawacademy.com for further assistance.
It is not closed. I responded to the email listed in their response to you; got yet another "I know nothing" email from them (today, May 7), tried to respond to them as directed with the information they asked for and got another "can't send to that address" message. They seem to put some sort of code into their response emails ensuring that customers can't respond directly, probably hoping they'll give up. In any case, I did a cut and paste and sent it all to the original address in their response to you.
Dear Student,
Our support team has informed that the issue has been resolved.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 1 minute ago my membership is still listed as a 28 day inactive membership. I paid for a LIFETIME membership which I have never received. The company sends emails to me asking for me to reply, but when I try to reply, the reply is rejected. I've tried cut and paste previous responses but when I do that, the company says I already have a complaint on file and they can't respond. I continue to receive emails, not related to my complaint, that tell me if I pre-buy my course completion certificate, I'll be allowed to take the final exam for the one course I was able to enroll in. I don't want a course completion certificate, and what sort of education institution sells you a course, and then tells you that before you can take an exam, you have to buy a certificate. I am now convinced that Shaw Academy is a total SCAM
Dear student,
We apologise for the error from our side. We are extremely sorry that our support team had inadvertently enabled life time membership with a different mail id which is not yours
Please send a mail to prioritysupport with this Revdex.com case number in the subject line and share the ticket number here. We will resolve the issue immediately.
Thank you for your patience and cooperation.
(The consumer indicated he/she DID NOT accept the response from the business.)
Shaw Academy has finally activated the lifetime membership I purchased many weeks ago. However, many key features of the membership, such as the ability to change course dates and complete lesson assignments, remain locked. Until all features of the membership are available I will not be satisfied in Shaw Academy's actions
As of May 29, 2020 my account is finally working properly. Thankyou Revdex.com for your assistance
I enroll for their 4 weeks trial. After that, I saw many complaints on google and Facebook. Therefore, I decided to cancel my membership. I have to answer a bunch of questions on their website. Then, they ask me to make a phone call. I did it, and I have to answer a bunch of questions from the automatic answer on the phone again. Finally, they ask me to email to another email address to cancel, and that email doesn't work. I don't think a good business will be that hard to cancel. Everyone should avoid them.
Product_Or_Service: Education
Other (requires explanation) I need Shawacademic to cancel my membership as soon as possible.
The Shaw Academy contacted me and canceled my membership. Therefore, may you close the case?
Thank you so much.
Shaw Academy will not let me cancel my membership.
I signed up for a 4-week trial and had to give my credit card information in order to do so.
I did not want to complete the course and decided to cancel my membership so that I was not charged once the 4-week trial was up.
I went to area online on my profile where it says to cancel and I clicked through everything. At the end it gave me a phone number to call to cancel membership.
I called the number and eventually it gave me an email address to use to cancel membership.
I sent an email and received a response that I should stick with the 4-week trial and that I should not give up on my goals. But, they did not cancel my membership.
I replied to that email stating that I want my membership cancelled immediately and I have not heard anything since.
I want my membership to be cancelled.
Dear Student,
As per your request we have cancelled your subscription. Please be assured that you will not be charged way forward.
(The consumer indicated he/she ACCEPTED the response from the business.)
I signed up for a FREE trial & was billed $70 *immediately(I didn't even open the course content). I sent them a request for refund but they refuse.
I signed up for a free trial with Shaw Academy. The very same day I signed up for an account with them, I was billed fullyno trial period. I registered for an account and submitted a support request within seconds of each other (all occurring at 7:36 pm on the same day) and did not even open or access the course content. The moment I realized I was billed fully, I stopped using their site and requested a refund.
I contacted Shaw Academy through their support email, looking for a refund so that I could actually evaluate their course offerings BEFORE committing to paying. They replied back, refusing to offer a refund and stating that by adding my credit card information I agreed to pay. (Adding your credit card information was mandatory in order to start a free trial, however.) Their reply disregarded my complaint and the support person acted as if I had gone through the trial period and then was billed afterward. Again, this is not true. They exact same minute that I signed up for an account with a free trial I was billed. I did not go through a trial period. I didn't even open the course content.
I am seeking a full refund to my credit card of the amount charged$69.99. I have already cancelled the possibility of any further charges being made through my credit card company.
Dear Student,
The subscription is scheduled to be cancelled on 03-Apr-2021 00:00
(The consumer indicated he/she DID NOT accept the response from the business.)
I am asking for a refund on a bogus charge which they have, as per usual, completely ignored.
Dear Student,
Please contact us directly at ***@shawacademy.com for further refund related assistance.
(The consumer indicated he/she ACCEPTED the response from the business.)
I tried out a 1-month free trial with Shaw Academy and even before it ended, I decided it wasn't for me. I wanted to delete my account, but there is no option to do so on their website, only to pause the subscription, so that's what I did. That was June/July 2019. Now, nine months later, they charged me EUR 40. I tried contacting them, but I only got automatic responses about them receiving my message. From what I saw online from other people's experiences, they tend to do that and offer more free months instead of refunding the payment. Also, even though they charged me, their website still shows that my subscription is paused and it keeps offering me "great deals".
Product_Or_Service: Free 1-month trial
Order_Number: ***XXXXX*XXXXXXX
Other (requires explanation) I want the money they charged me for nothing to be refunded.
Dear Student,
The subscription is cancelled on 24-Mar-XXXX XX:XX.
Please contact us directly at ***@shawacademy.com for refund related assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I repeatedly tried to contact Shaw Academy at their "priority support" email and still got no answer. Their business practice obviously consists of billing people once on false pretenses and then ignoring them until people give up on trying to get their money back.
Dear student,
As per your request we had sent your payment details to our relevant team for refund.
You can also contact us directly at ***@shawacademy.com for any assistance.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
The website advise that they offer free online classes meaning no charge however I signed up and never used class information was unaware of how to cancel subscription didn't realize they were charging me until came up on my PayPal account sent email to them and to PayPal to try to get my money back and they would not even though I never used their 'free online classes?
Product_Or_Service: Free online classes
Order_Number: XXXXXXXX
Account_Number: XXXXXXXXXXXXXX
Other (requires explanation) Requesting 59.99 refund for PayPal account email address ***@gmail.com
Dear Student,
The subscription was Cancelled on 09-Mar-XXXX XX:XX
Please contact us directly at ***@shawacademy.com for further refund related assistance.
I was charged for a purchase I didn't make. They charge me on a free 6 week trial. I trusted them and I was enjoying the page and was even considering to share it with my friends and continue learning of other courses. They took advantage and started charging me. This outrageous, we are on desperate hours, I'm trying to learn new things and grow as a person in this horrible times and all they done is taking advantage of that. This company is a scam.
Product_Or_Service: Nutritional Toolkit
Order_Number: XXXXXX
Account_Number:
Other (requires explanation) I want a total refund of the money they charged to my personnal account and the cancellation of my Shaw Academy Account. I want nothing to do with this company and when this is resolve I want to be unsuscribed from their email database.
Dear Student,
As per your request we have cancelled your subscription. Please be assured that you will not be charged way forward.
Please contact us directly at ***@shawacademy.com for refund related assistance.
After signing up for a free four week trial of the photography course I hit the link to verify my account and saw the countdown to start my class under which was a continue learning button and a get toolkit button. Thinking this was the free starter pack mentioned when signing up I hit it and find with that one tap I have been charged '24.95!! There was nothing to say there was a charge for this anywhere near or on this link or that it was a one click payment! I found out when I scrolled further down the page and saw there was a charge of '24.95 for an e-certificate and that I had already purchased the toolkit! When I checked my bank there was a payment pending!! It did not say that there was a payment for this on the link I clicked so to have been charged with no prior notice and no option to confirm or cancel purchase before it goes through is disgraceful!! Especially given I was scrolling on my phone it would be too easy to accidentaly hit it when scrolling and I wonder how many people have been stung that way. They have refused to refund me even though I emailed them straight away and keep offering extra access to their course which I do not want. I have again requested for a refund and to completely cancel my registration but to no avail. I also note that there was a charge for 0.50c on my account pending which I assume was to check my card when I signed up for the free course. Having just checked my account to confirm the '24.95 is still on my account I see there are now 3 more charges for 0.50c which were not authorised.
Product_Or_Service: Photography Course
Other (requires explanation) Refund all the charges and cancel account.
Dear Student,
The subscription will be cancelled on 28-Apr-2020 20:09
Please contact us directly at ***@shawacademy.com for further assistance.
I asked for a refund on the vast amount of money they charged me after NOT being notified that I was being charged. They said I can't get a refund because of their terms and conditions. Yet, when I signed up I didn't know I was signing up for a 'trial period? when they advertised the class as FREE. I also didn't know when that 'trial period? was ending because I didn't receive any notification or emails.
Product_Or_Service: Class
Other (requires explanation) Be fully refunded the amount I got charged that I didn't even know I was being charged for.
Dear Student,
The subscription Will be cancelled on 05-Oct-2020 00:00
Please contact us directly at ***@shawacademy.com for further assistance.
This company made me jump through website, emails and phone calls to cancel my membership and won't stop emailing me despite unsubscribing.
I signed up for a free trial, but found that the program didn't work for me. I went to the website to cancel and ensure I wouldn't be charged and was forced to click through multiple ad screens. At the end I was given a phone number to call to cancel. Again, I was forced to listen to multiple ads following the prompts and was then given an email address to request my cancellation. I received a confirmation of my cancellation request finally, but they won't stop emailing me. I have tried to unsubscribe, but can't get a confirmation that this has happened. When you click the link on their website and emails, nothing happens.
I just want them to stop contacting me. I also think that the Revdex.com should look into their cancellation and unsubscribe requirements. It took no more than the click of a few buttons to enroll in their program, but it took me nearly an hour and multiple devices in order to cancel that enrollment. And the unsubscribe doesn't appear to be working for their email service.
Dear Student,
As per your request we had cancelled your subscription on 28-Mar-2020 13:38.
Scam. They dont let you cancel. You go online to cancel but they send you to a phone number to call. You call the number and it tells you to email. You email and it says to call the number.....and then you continue in an endless loop
absolutely awful, i'm on phone with my credit card company to block them, because this is ridiculous. I actively go to an actual university and the process there is much less arduous than this, which a.) didn't teach me anything and b.) is likely a scam in which the certification doesn't even do anything. absolute scam, and genuinely disturbing.