Shaw Academy

I signed up with this after I saw an ad on social media for a graphic design course. It advertised a free trial for 4 weeks and you can cancel any time. After signing up I read reviews and quickly realized this was a SCAM. I attempted to cancel within my account, but it said I had to wait 48 hours. I tried to email to cancel but got no response. 48 hours went by and I went back in to cancel. After it promoted me through almost 10 screens, it said I had to call to cancel. I called the number and it kept me on an automated line for over 5 minutes trying to convince me not to cancel. Finally, the recording said I had to send an email to cancel. So after giving me the run around, I sent an email. I got a response, not confirming cancellation but trying to tell me not to cancel. I REFUSE to pay for this as it was advertised as a free trial and now they make it so you can't cancel, this is robbery and a scam. I have no way to remove my card info from my account and they have no customer service to call. Anytime you try to call their phone numbers it either won't connect or says it's an internet line. The resolve I'm looking for is for cancellation of my account and not being charged, I am well within the 30 trial period as I signed up on 03/23/2020. PLEASE HELP ME!!! This 'company? is a scam
Product_Or_Service: Graphic Design Online Course

I tried online course trial and the tool kit button is just a one click buy bottom, there is no confirm at all. The money directly deducted from my bank account. Wrote emails to them but no reply. Searched online got a lot of complaint saying the company is a scam. Still worrying about my free trial, don't know after that they will let me cancel for free or not as there is complain saying they won't even let you cancel. Please help!
Product_Or_Service: Tool kit
Account_Number: ***@qq.com

I was doing my first lesson in Shaw Academy, for Graphic Design and I accidentally clicked on something that said 'Toolkit' I do not wish to purchase this item nevertheless I was charged with 30. There are also some extra charges of about 30p per day! I have looked at some Instagram comments and they are saying that it is a scam website all over the place, I just want my 30 back. Some comments have also suggested that you need to CALL to cancel your subscription, that is absurd, they probably just want to offer you more deals and more advertisements. Is there anything I can do to solve this? On another note, they have also been calling me about 5 times after signed up,on Thursday
Product_Or_Service: Shaw Academy

CANCEL MY SUBSCRIPTION RIGHT NOW. TAKE THE MONEY YOU'VE TAKEN FROM ME AND JUST CANCEL MY SUBSCRIPTION IMMEDIATELY AND DO NOT ASK ME WHY. NOT ALLOWING CONSUMERS TO CANCEL SUBSCRIPTION BY THEMSELVES IS CRAZY. YOUR SYSTEM IS ROTTEN AND BORDERLINE ILLEGAL.I'M SURPRISED THIS BUSINESS IS STILL ALLOWED TO OPERATE.CANCEL MY SUBSCRIPTION IMMEDIATELY.
Product_Or_Service: Online Course

I wanted to try your service for the free trial during the month. I even set up a reminder so that I would actually cancel the service after the free month.On the last day, I got a call from your company in NYC, asking me if I wanted to continue, to which I replied "no.". She said okay, and it was only that.Later, I noticed a charge of 70ish CAD. It was for a whole entire month.When I saw that, I decided to call the number to cancel my subscription and asked for a refund since I only used 2 days of my month and I clearly said I didn't want to continue.He was supposed to send this request to his "billing team" and send me a communication about that, but that never happened. So, I decided to e-mail him as he told me I could send him one. No answer after 5-6 days.So please, I would like a refund. Tough are times are happening, I am a college student which had to move during the COVID outbreak and I am low on money because of those two events (student and outbreak).Also, your main support e-mail doesn't work.
Product_Or_Service: Shaw Academy Montly Subscripti
Order_Number: Invoice # XXXXXX
Account_Number: Customer ID?

No longer interested in keeping a subscription with Shaw Academy, I had attempted to cancel. Unfortunately, Shaw Academy took me down numerous rabbit holes in order to attempt to keep me as a member. First attempted to cancel through the website. But that was unsuccessful after going through numerous pages of unethically attempting to bate me into changing my decision. Finally reached the last page and required me to call in order to "complete the cancellation". I called and was taken through multiple prompts attempting to once again, CANCEL MY SUBSCRIPTION. I reached the final prompt and then require me to now, email ***@SHAWACEDEMY.COM. I ultimately, I want this solved. This company is highly unethical and blame myself for being bated into believing this was a credible organization.
Product_Or_Service: Online Graphic Design Course

This business offered a free trial, which I signed up for with my debit card information. They wrongfully charged me for other services that I did not consent to, using my card on file. I have tried for a week to get this refunded, and to cancel all services associated with them, including deleting my card on file. They do not offer any phone number and make you jump through hoops emailing, trying to cancel through my profile, calling a phone number (going through a ten minute call that leads to them telling you to send an email) - all with no response from the company after a week. If they do respond, it is a generic message, rejecting your claim. Basically they continue to charge your card on file and reject your actions to try to remove your informations, which is fraud and illegal. It is basically a scam.
Product_Or_Service: Toolkit

I signed up for a 4-week free trail and now I want to cancel it. I've called the number provided and it just tells me to email them and I have multiple times. I just want to cancel it. ID # :XXXXXXX
Product_Or_Service: Free trail subscription

Unauthorized charges.

I signed up for a free trial for my daughter to learn a guitar course. She took the first lesson it was too easy for her so we dont want to try it. I tried stopping the trial thru website and call but they keep on denying too do it. They said we could cancel it at any time . it was a lie.
Product_Or_Service: Guitar online course

My complaint is that Shaw Academy makes it unnecessarily difficult to cancel the free trial subscription. I feel like they are holding me hostage. Let me explain. I tried to cancel on the app. It said "you must go to the web version to cancel". Ok. So I went to the web version and pressed the cancel button. Then it kept taking me to a new screen offering this great "perk" and that great "offer" in order to pressure me NOT to cancel. Then, with each new screen I had to look for and find the "yes I still want to cancel" option. I literally had to go through 4-5 pages of garbage, continually pressing the "YES, I WANT TO CANCEL" button. At the end of this process the website told me, " In order to cancel, please call this phone number......." !!!! This is clearly inappropriate. But it got worse. Upon calling the phone number, I found you could only call during business hours. But when I finally got through, it was an automated system. Shockingly, I had to go through 5 minutes of hostage taking messages again. Each message would tell me the "perks" of shaw academy and then give me the option of "giving up on my educational goals - press 2", or accepting their fine "offer" and stay with them - press 1. In this automated system I had to press the cancel option 4 or 5 times...with each new automated message shaming me for not wanting to pursue my education. Finally, at the last automated message, it simply said, "to cancel your service please email us at ***@shawacademy.com"This is clearly unacceptable business practices, making it very difficult to cancel an expensive subscription. I am demanding a full cancellation of my free trial immediately. It is improper to hold a customer hostage and make it so difficult to cancel. This is appalling.
Product_Or_Service: shaw academy online free trial

I started my class with the Shaw Academy on March 16 for a 4 week trial period from a T-Mobile Tuesday promotion and discovered that $29.99 was taken out of my account on March 23rd for a e-certificate I never got and never wanted. I tried to close my account but it says I have to call some number that frankly doesn't work. I have called over ten times and even the times I asked for a call back, it called me back to say "there are no available (people) to answer your call, please call again at another time". This leads me to believe that there isn't an actual call center.I emailed Shaw Academy and I got this email from "Allen", that basically is a "don't go, we will give you a discount!" advert. "Thank you for reaching out to us!I see that you have purchased your Certificate shown in your members area, course page, pop-up banner and email.Your Certificate is incredibly helpful as it gives you a goal to work towards and we have seen that students who take this step very often have both higher completion rates and grades for their courses. Your Certificate also provides documentary proof of your completion of this programme which is very important and helps students greatly.You just have to click on the "Get E-Certificate" button to take the final assignment online and complete the final assignment with a 50% score or higher, you will receive the certificate via email.Once the E-Certificate is activated in your account it is made available to you and hence it cannot be disabled as it was provided there, we cannot refunds.However, we at Shaw Academy do want to ensure you benefit thoroughly from our services. I have spoken to my manager and we would like to offer you credit to the value of USD 160 which can be used for 3 remaining module E-certificates and 1 hard copy diploma. This is far in excess of what you paid and you have had access until now and will continue to do so for life.I have activated this for you in your account, where you can appear for all the module assignments and obtain your EQF certificates.All that is left to say now is that attending your lessons is key to succeeding, you started with real goals and all you need to do is attend one class at a time and you will achieve them."I think I should be notified when I make a purchase vs. click a button. I never knew scrolling through a site to review its legitimacy after getting a phone call over a class I (didn't) miss - these guys will call you and say you missed a class, even if you attended it - would drain my bank account and accrue me an overdraft fee!I don't care about attending lessons from a no-name, non-accredited, for-profit online school, I got better information from free videos on the internet than I did here. I want my account fully canceled and to be refunded in total, both the $29.99 and the $30 overdraft that they accrued me. The bank said Shaw has to pay the overdraft on top of the amount they schemed from me. I sent another email to ***@shawacademy.com and tried more phone numbers, I really want a resolution to this.
Product_Or_Service: Online classes

I started a trial and was hounded by calls, emails, SMS within a day so emailed to cancel. It was way too much - my mental health couldn't hack being hounded like this on one day.There was no way within the website to cancel so I had to email. I was clear in my message asking to cancel the trial and any subsequent subscriptions. I got a huge reply telling me how they wanted to keep me on my goals but not cancelling, so I replied again the next day clearly instructing them to cancel my trial and subsequent subscription, and informing them that I wanted to exercise my RTBF under GDPR.They replied advising I needed to cancel in the account area with a link that didn't work and I couldn't find what they were referring to. They've now taken 49.99 from me and refuse to refund.
Product_Or_Service: trial and subscription

I've already contacted Shaw about this, so I'll give a very nice updated version of what's going on: I entered a free trial, which Shaw was only able to offer if I supplied them with billing details. During that trial, I went to cancel the trial four or five days before it ended, with the understanding that I would not be able to finish my class after I cancelled. When I tried to cancel, Shaw said, "You have XX days left of your trial, don't cancel now! We'll remind you when it's time to cancel!" I trusted the company (mistake), and thought, "They'll know EXACTLY when I'll be charged, so that's a great way to use my free trial to it's fullest" and I selected that option. Then I woke up one day to a 69.99 charge, and NO reminder email or message at all. I would also like to point out that if it was time for me to take one of my classes, I would receive at least three emails, two texts in Whatsapp, and a couple of push notifications as well. But this PROMISED reminder email? Nope. I contacted Shaw, and have gotten the same reply I already see on this site: "Six months free!" or even "12 months free!" I DO NOT want any free time with Shaw. I would like my $70 back, since you did not keep your end of the deal and remind me. And yes, they say that they did, and to check inbox and spam folders, and I HAVE, and do not have anything from Shaw other than emails to get me to purchase other things. I've gone back over more than two weeks, and NO reminder ever. Why would I want to have free access to a site that has lied to and disrespected me like that?
Product_Or_Service: Free Trial/ Membership

tried their free trial and didn't like how I can't contact any of them when needed so I'm trying to cancel but the last requirement to finalize cancellation is call them but they still don't answer.
Product_Or_Service: Shaw Academy Toolkit/trial

Good afternoon, I would like to complaint about the reviews of this company called "Shaw Academy". The reviews were negative about the free membership trial (30 days), I had signed for this shaw academy yesterday (03/26/20) and I tried to cancel my subscription when I clicked the "Cancel and Pause membership and Benefits" a panel shows that my account is being processed for 48 hours.
Product_Or_Service: Shaw Academy

Poor Business Practices, It was advertised on Instagram as a free 4-week course, I thought why not let's try it. I follow the steps I sign up I read all the details. And while I was trying to still figure out if this was a program worth my while my thumb on my phone skimmed over an item (I want to clearly state I had no intentions of hitting the button) and before I could stop it I was charged for 34.95 right from my account. I closed the site and contacted them right away to which they told me I was stuck with the purchase if I intended to purchase it or not. AparnetlyApparently a Free program you need to buy kits (which I neer downloaded or anything) But told PayPal I downloaded it. Also for this free course, you need to buy the certificate when you are done. Their ad campaign needs to be changed and they need to change there site for better user experience on mobile, a thumb barely hitting a button shouldn't force the user to buy it.
Product_Or_Service: Free Graphic Design Course

I signed up on 2/27/2020 with Shaw Academy for a 4 week trial. I've been trying to cancel my membership since the week of 3/16 and I am not able to. I want to cancel before my 4 week is up. The phone number that was given through their website to cancel kept hanging up on me. When I select a call back, they would call back to just hang up on me. Then I emailed their support team, which is no go. I got the run around leading me back to the website to cancel. They told me that was the only way. I finally got the phone to go through the cancellation process but after going through the god painful phone tree selections, I was instructed to send an email to ***@shawacademy.com to cancel. I sent the email to that email address, but it got a bounce back. Now, I'm afraid they're not going to cancel me in time and they will start charging me monthly subscriptions. This online class is the most frustrating and irritating company I have ever dealt with. I would like to end my subscription. It should not be that hard. They are such a scam. I wish I have looked at Revdex.com before signing up.
Product_Or_Service: Online Learning

I never got access to materials I paid for. I cannot cancel auto charges. No one will return my calls.
Product_Or_Service: On line classes

I saw an ad for Shaw Academy's social media course on facebook , and it was for free. I noticed they said you could cancel right away, if you wanted. Well, I immediately began receiving a plethora of phone calls, text messages and emails about the course. I wanted to cancel asap. When I attempted to do so , they said wait 48 hours. I waited over 72 hours before I was able to attempt to cancel from the page, but then it said I had to call a cancellation phone number. I was unable to cancel because every time that you attempt to cancel, they are unavailable. I would say that it has to do with the covid19, but its not preventing them from conducting classes or emailing me obsessively regarding course. They've even called me, and the rep rudely informed me that she wasn't with the cancellation department. She even refused to transfer me. It shouldn't be this hard to cancel a course that I was told I could cancel at anytime. It won't allow me to remove my payment information, so I believe they are going to try to charge my card no matter what!
Product_Or_Service: social media course