Shaw Academy

After signing up for the supposed "free" course, I was presented an offer to get an add'l toolkit for $29.99. Small price to pay for bonus materials! Then I learned ALL the modules do this...AND You have to pay $50 to get the certificate! 1 app reviewer spent nearly $300! Everybody complains of not being able to get ahold of them or receive refunds! I emailed them twice and eventually found a contact form that was buried hidden deep on their site if filed a complaint they're submitting it twice and I have yet to hear back anything whatsoever!Here at Revdex.com as well as the app download people are complaining saying they would cancel it the same or the next day and they would still get charged or when they finally got a hold of them they would say they couldn't find the account but then days later they would find it and reactivate it so I'm going to have to end up reporting my card lost or stolen to avoid being charge which would be false and unethical!I'm a disabled vet on a fixed income and I've had family members laid off from the coronavirus and was simply looking for a free course and not the hassles worrying about these charges that seem to be almost required in order to successfully complete set 8 modules in 4 weeks!
Product_Or_Service: Online "free" lessons

I applied for a free trial with Shaw Academy on 28th February for a four week Digital Marketing Course. I quickly realised that I did not want to continue with the course and attempted to call the company to cancel my subscription. I found that the lines were always 'busy' or I had an automated message saying I could have a call back. I opted for this but the call back was another automated answer saying all lines were busy and then cut the line. I tried numerous times to get through but to no avail. Shaw academy then took 69.99 from my bank account and I had to ring Fraud Department to stop any further payments leaving my account. I've tried emailing but all I get from a member of staff called Parnel, is further offers of the course at a drastically reduced price. I don't want this, I just want a refund. End of.
Product_Or_Service: Digital Marketing Course
Order_Number: XXXXXXX
Account_Number: XXXXXXX

I signed up for the 4 week free trial for a graphic design course. The conditions clearly state to put my credit card number in to be charged after the 4 week trial period- unless I cancel at any time. I have not been able to cancel through the app like it says I could- and I haven't been able to get ahold of anyone at the number provided. I DO NOT WANT TO CONTINUE WITH THIS TRIAL OR THIS CLASS.
Product_Or_Service: Graphic design class
Account_Number:

I tried to cancel a course (the subject matter was not what I expected) and the website glitched and interpreted my selection as "Purchase the Toolkit". There was no verification message, it went straight to charging my credit card. I contacted the customer service email yesterday (as the company has no listed phone number; which is concerning in hindsight) and received a response today. They gave me a whole spiel about why the toolkit is important and how I made a commitment to my education so I should follow through on those promises. Then they said they gave me a $199 credit so I can purchase the remaining courses' toolkits. I was very clear that I do not want a credit, I want a full refund.
Product_Or_Service: E-Module Toolkit
Order_Number: XXXXXXX
Account_Number: N/A

To whom it may concern,I am deeply concerned by and disappointed in the way Shaw Academy's Billing Department staff, namely 'Patrick ' is handling a matter pertaining to a refund of an unauthorised charge of ï49.99 during what should have been a 6 month free membership period.To elaborate, I signed up to their free 1 month trial programme on 7th December 2019. On the 8th of January 2020, ï49.99ï was taken from my account as I had missed the cancellation deadline by 1 day.I initially requested a refund on the 8th January, as I hadn't accessed a single class in this period, and hoped as a gesture of good will, it would be granted. It was refused by Patrick under the T&Cs that I had agreed to, so I didn't challenge this and just required the membership to be cancelled. Instead of cancellation, I was rail-roaded into accepting, as recompense, 6 months free membership. One I was very reluctant to accept and did not require. Moving forward, only 2 months has lapsed and I have received a subsequent charge of 49.99.ïNo payments should have been taken between February 2020 and July 2020. To add, paid subscriptions should have recommenced no sooner than 8th August 2020. This is not in line with Section 5 of the Shaw Academy Terms of Use:"1. Billing Cycle. The membership fee for our service will be billed on a on a recurring basis in accordance with your membership plan. You will be billed to your Payment Method on the calendar day corresponding to the commencement of your paid membership."I have been in dialogue with Patrick via several emails and despite my efforts to challenge this unethical and unlawful acquisition of monies, The refund has been denied and once again I'm being rail-roaded into accepting another membership offer.I am finding Patrick's approach to customer care highly offensive, passive *** and very stressful.I have pre- existing health conditions which are exacerbated by stress and anxiety and this situation is doing just that. This matter needs to be resolved promptly as it's causing me significant distress and inconvenience. should you require any additional information, please do not hesitate to ask
Product_Or_Service: Online Course

I stupidly created two accounts with Shaw, with the intention of seeing which course I liked, and immediately canceling the other. What a mistake. This problem encompasses *** categories above. First, when signing up for a free trial, I have photo evidence that says you can cancel at any time. The advertising was very misleading and once logged in, was aggravated to see you still had to pay $30 to access every individual lesson and $30 for a certificate per lesson. At $60 per lesson, and 8-10 lesson per course, this is far from 'free'. I immediately knew I did not want my trial, and proceeded to cancel. For two days I was told online that I couldn't because my membership was processing (already false advertising of company policy). I then emailed from both emails I created accounts with, to be repeatedly blown off by Marcas. All they do is shove sales at you about how you don't know what you really want, and close the ticket. I keep reopening it, but this is still not resolved. I am now able to try to cancel it online. When doing so, the system badgers you about your regrets with a battery of questions, only to tell you to call a number that does not work. Coincidentally, Marcas finally told me today to call the number for help. Between false advertising, abysmal customer service, and the inability to cancel though EXTENSIVE efforts even though you should be able to cancel 'any time', I am furious. I am calling my bank to ensure that they are not able to take a penny from me after my trial, because I do not trust that they will fully resolve this. I would like the Revdex.com to assist in getting both accounts cancelled. I want proof of cancellation of both accounts from Shaw for my records. As mentioned, looking through other complaints filed here, I do not believe they will truly cancel it and will lie about it to close the ticket. I would like proof for my records, and will still try to contact my bank as a backup, as there is not an option to simply remove a payment type from the account. This way, if they were to charge me, I have further evidence of their negligence as a business. Thank you for your assistance.
Product_Or_Service: Free Course

Hello,Yesterday I signed up for several Shaw Academy courses when I was sent a link to a monthly free trial by a friend. The courses itself seemed to be alright however, when I checked my bank statement, I saw 5 $1 charges as well as a charge for $34.95, the price of a module toolkit. I did not authorize any of those charges as there were no prompts or confirmations. After emailing, I was told a refund would be impossible and when checking my bank statement again I saw yet another UNAUTHORIZED charge of $34.95 and two more $1 fees, totaling up to $76.90 in fees in less than 24 hours!!I explained that I need the refund because I lost my job due to COVID-19 and I was met, disappointed, with no response. This is highly unacceptable.
Product_Or_Service: Toolkit and Final Assessment

I signed up for a free trial of their service and will be automatically billed on April 14th. However, they are not letting me cancel my subscription and have not responded to my numerous requests to cancel.Their app has a section to cancel subscriptions that is supposed to be active after 48 hours. It has been 48 hours and I'm still not able to cancel using their app. Also, they charged me 50 cents even though it's supposed to be a free subscription. I cannot afford to be fraudulently billed. There are numerous complaints on their Facebook about people being billed even after they cancel their subscriptions.
Product_Or_Service: Shaw Academy Graphic Design

I signed up for a 4-week free trial to take classes through this business. I changed my mind, and wish to cancel my membership before the trial ends so it prevents my bank account being charged. I've tried calling after going through the website to cancel and no one has called back or even picked up. I would like my membership to be cancelled immediately as well as additional charges being made for $0.50 on my paypal account.

They are committing theft and fraud with a scam of signing up for a free trial and then making it impossible to cancel membership.
They were offering a free month trial for an online course and then after the they will charge $69.99 a month. They explained that we could cancel any time before the trial is over and not be charged. Two days into the program, I wanted to cancel my membership because I didn't want them to continue messaging me and wasn't liking the products. When I tried to cancel my account online, it took me through a guilt trip on if you cancel you won't be successful. I continue pressing the button that says "yes, I want to cancel". At the end it says to cancel and confirm cancellation call a number ((XXX) XXX-XXXX). Once I call the number, the selections take me in more circles and guilt trips trying not to cancel. After continuing to stay firm in my decision, there was no live person to talk to and there's just a recording saying "to cancel membership, you have to contact us through email". The company is a complete scam and I am not the only one they are doing this to. I had to change my debit card because there was absolutely no way to cancel my membership. They are advertising themselves on Instagram and scamming a lot of people. They need to be stopped. They have negative reviews online saying the same thing.

Shaw academy offered a free 30 day trial with certificate. I clicked the link and signed up. After signing up, I saw the classes would not suit my needs and decided to immediately cancel my trial (less than 30 mins after putting in my credit card information.) There is no way to cancel on the website, and as I was looking around to try to cancel I noticed my credit card was charged for FIVE "authorization" charges of 50cents each as well as $29.99 for a diploma! I did not authorize that many charges or the diploma. I emailed customer support as well as billing with no response, and the information they have provided me on Facebook says they don't refund for diplomas- even though I had been a member less than 1 hour and had not even taken a single class yet (first class would have been 3/23) - yet they want to charge for a diploma I did not order that was supposed to be part of the free promotion.I want them to CANCEL my trial so I am not charged and REFUND the $29.99 for the certificate and the $2.50 for the FIVE authorization charges.
Product_Or_Service: Shaw Academy

I have subscribed to 30 days trial class on March 19, 2020. I have not taken any class and have been cancelling it online. They ask to make a call at X-XXX-XXX-XXXX to complete cancellation. I called them many times but they don't answer the phone. I have emailed them at ***@shawacademy.com many times and they reply back saying they don't recognize my email. They are just not cancelling it. I don't want to take any classes and enroll with them ever in my life.
Product_Or_Service: Online Classes
Order_Number: Shaw Academy
Account_Number: Shaw Academy

I received a charge to my bank account of $69.99 from Shaw Academy. I had never even heard of them, let alone purchased anything from them I had to Google them to find them. I sent an email to them and tried desperately to find a phone number to reach someone there, needing to know who they are and why/HOW they have gotten my banking information.I have had no response. Now I am having to file claims with my bank to get this money back and change all my banking information which is a huge inconvenience to say the least. I am beyond upset and very disappointed, when coming to their Revdex.com complaint page, I was able to note that (unfortunately) I am not the only person who has had bad experiences with this company. I am thankful for my bank and the protection they provide me, but highly upset with this company.
Product_Or_Service: I have no idea

I tried a free membership offer because Im a Tmobile customer. I decided after the second class I wanted to cancel. However there is no actual cancel option. You click the lick saying to cancel which just offers you more courses for free. I kept choosing the cancel option only to be given a fake customer service number just like how the number on here is fake. It does the same thing it does online. I choose to cancel and it offers free course then at the end says to email ***@shawacademy.com but it bounces the email because it is fake. The number they provided on paypal is fake as well for some place in Ireland. I also tried the email paypal provided I want to cancel membership and permanently deactivate the account.
Product_Or_Service: online course
Account_Number: n/a

They've refused to allowed me to cancel my free trial account that would allow me to not pay the full membership fee.
I signed up after seeing an ad for a free 60 day graphic design course. After realizing that it wasn't go-at-your-own-pace and they made you arbitrarily decide what time you could access the course material every week, meaning your online class where you view recorded content was only available twice a week at the time and day you at the beginning of the course, I decided to cancel.

The cancellation was a nightmare. I first had to confirm 7 different times that I did want to cancel as they tried to convince me to stay. I was then given a phone number they told me to cancel through, but it was only available at certain times, so I had to wait for working hours, but the whole phone call ended up being a recorded line with no human interaction.
I then decided to email them. I felt I shouldn't have to call to cancel. An automated person told me to cancel through the website which said to call that number after 7 more reconfirms that I didn't want their service.
I again had to confirm 7 times over 5 minutes that I didn't want their service. They switch up the number for confirming I didn't want their service so I had to listen to the recorded line's entire message.
Each time she said, if you would like to give up on your goals press this #. It was incredibly annoying since I clicked on randomly as an advertising link. I plan to learn graphic design through a company better able to gain and keep customers off the quality of their program.
At the end of the line, she then gave me an email to cancel with. I couldn't believe it. I still haven't sent the email, but it was such an unbelievably bad experience I had to let others know. I just wanted to ensure I didn't forget about it and accidentally pay the $60 automatic fee at the end of the free trial and their plan was to keep me around by annoying me beyond endurance.

I then emailed the email given to me by the recorded line and have received no email back. As of now I have an active account with no way to cancel.

I want to cancel out of a registration before they charge my card. I have communicated through email as the site would not pull up my account. I was able to get in to cancel and then was told I have to call. I have called, been put on hold and hung up on. I want confirmation my CC is deleted from their system and I will not be charge for the after the trial period. I cannot get confirmation.
Product_Or_Service: Graphic Design class

Misleading advertising and refusal to cancel & refund payment.
On March 27, 2020 I clicked on a link from Facebook to the Shaw Academy site because it said there was a FREE 4-week membership, which I was excited about. Once getting into the program I HAD to provide my credit card in order to proceed, thinking that there wouldn't be any charges until after the 4 weeks. Then, to gain access to the course, I HAD to click on the $34.95 tab in order to continue. I thought that it would go to a shopping cart and show the $34.95 with a FREE credit, but as soon as I clicked, it started to download and I immediately realized I had NO chance to "undo." I tried and tried and tried to find a way to go back, to stop it, to cancel RIGHT AWAY, but there was no way I could. I searched and found "Manage Payments" and continued to go into it to try to cancel but it continued to tell me nothing could be done for the next 48 hours while Shaw was working on my membership. That's when I IMMEDIATELY (within minutes) wrote them to ask to cancel everything because I couldn't do it through their site.

So, I did EVERYTHING I could on my part to stop being charged and cancel my membership IMMEDIATELY, but Shaw didn't allow it and had absolutely NO recourse for me. I feel I have been dooped, and am being forced to pay for something that I believed was going to be FREE, and they did NOT provide ANY way whatsoever to help me with this. I am on income assistance and have almost no extra income coming in right now, so I thought this would be an excellent way for me to check out Shaw and update my skills, but I am extremely disappointed in Shaw and the way you have set up this FREE ad, with NO way to help me during the process to "go back;" to "confirm" my purchase or change my mind; to stop the download; and now to get my money back. That is very deceitful!!

Not only that, as I look into my billing history, Shaw charged me an extra $4.00 for a "Card Validation Charge!!!" What's that all about? Why a charge to begin with, then why four times?!! That is absolutely unnecessary and a money grab if you ask me.

I have NOT opened any of the emails or attachments and have NOT looked at any of their course materials they have been sending me. The only thing I have done is a) wrongly clicking on their ad, and b) downloading the course, presuming it would be free for 4 weeks. Not only that, but if you look at their site, you have to pay for everything you do, including getting a certificate.

So, all in all, this has NOT been a good experience with this company. It has NOT been a "happy & hassle-free learning experience," as they state it will be! I have been so frustrated with it all. I would think that if I sent in a request IMMEDIATELY upon action saying this is not what I meant/wanted to do, they would gladly refund me my money; after all, it is a drop in the bucket for Shaw, but would help me to buy some groceries, being charged $34.95 (CAD) plus an extra $4.00 to check my credit card 4 times!!

That is what I wrote to Shaw, and their email reply to me on March 30th included more offers, and the following paragraph: "Once the Toolkit is activated in your account it is made available to you and we have transferred the content to you hence it cannot be disabled as it was provided therefore, we cannot refund."

As I already said, there wasn't even any way on their site to "Undo" or "Cancel" right away as I was initially setting up the account - there was absolutely no way out!!!

Please help me get my money back!!! Thanks!

Signed up for free trial, tried to cancel wasn't able to, no where to be found on website. charged multiple times, different prices
I signed up with Shaw Academy for a free photoshop class trial. I never gave any payment information. Yet some how I was charged after the trial back in January on the 22nd for $49.99 then again on March 23rd twice for $59.99. So in total I have been charged $169.97 in which I never agreed to. I have tried to contact them via any contact number listed online and received no response as no one picks up the phone and there is no option to leave a voice mail. I have tried to email them about the matter and all of this and again zero response. I demand something to be done here. In these times where people aren't able t work and loosing money this is not a time to be taking money from people. Let alone stealing from those who never even signed up with a payment option.

I have looked in there FAQ about cancellation and the only option do so is if you signed up with a payment option which I never did so I dont have that option. Someone please help.

I have attached images of my account as it says active but yet free trial so how am I being charged and why. the option in which I go to manage payments and the screen it show as to add a payment but no option to cancel.

Signed up for free 4-week course through T-Mobile promotion and cancelled same day but no response or no confirmation
I signed up for a free promotion for four week course on April 2nd and after reading many reviews I decided it was not for me so I cancelled the same day April 2nd. It says click here to cancel then it says to call the number which I called and then the recorded message says to email a cancel confirmation which I have done several times and still no response. There have been thousands of people that this is happened to I don't see how this can keep going on they purposely mislead you and so you can cancel at any time when you actually do cancel they ignore your request or say they can't find your account in their log

Greetings,I want you to know that I really tried to give Shaw Academy another opportunity after the first issue I had where they charged me $29.99 for their plan, even when I cancelled my courses before the trial.Now is the second issue in the month and to be honest I've had enough. I signed up for Shaw Academy because it gave me flexibility with my time, but now they are making me waste time and money.It turns out that after watching the first lesson on my phone, I had trouble finding my second lesson which was scheduled to start right after my first lesson. After all, I refreshed the page and this time I was able to see the "join class" button, but when I clicked on it, the page kept loading my first lesson even though it was finished already. So I went on the main screen to check again, clicked on "course page", and instead of taking me to the page I was looking for, I got charged another $29.99 for their module. A module that I haven't used and will never download, because I did not intended to purchase it in the first place.I don't know how this guys are doing business and I was willing to give them a chance, now I want my refund back.Thanks
Product_Or_Service: Shaw Academy Courses