Sherman Dodge Chrysler Jeep Ram

[redacted] I apologize if you felt my staff didn’t provide the exceptional customer service we strive for Your deal was in fact voided With regard to the inquiries on your credit, our goal was to find a bank with a better rate than [redacted] Bank offered you This was not a tactic executed to intentionally hurt your credit standing Once again, with regard to the entire transaction, our goal is to always provide outstanding customer service and to have our customers feeling satisfied with their purchase It’s clear you did not leave feeling this way Please accept our sincere apologies [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ We can appreciate the customers concerns, however, we did show the customer the video that showed the dent on the door when he arrived that dayIn addition, the area the service was performed on the door was not near the area of the dent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Good afternoon Mr [redacted] It is understood that you are very anxious to receive the purchased vehicle, with installed refrigerationAs discussed thoroughly by multiple Salesmen, it will be done within weeksThe installation is not done here at Sherman, we have expressed the urgency to the business owner- who is making the upgrade possibleDue to busy season (summer), they are going as quickly as possibleDaily communication has been had, to relay each update, which a delivery date has also been providedWe are deeply apologetic for any of our courtesy gestures not being appreciated We aim to please every customer and will continue to deliver the best possible serviceThank you for your patience in advance, and have a wonderful weekend

Complaint: [redacted] I am rejecting this response because: If if I was unable to get financing, why let me drive off with the car and have it for over a monthYou guys did not do what was expected of you and did not do your job properlyStill they have not owned up to what they didSomehow they don't understand all of the problems and issues that they causedPaperwork that I signed meant what exactly? They've lied so much up until this point so how am I supposed to know that the plates are actually destroyed? Sincerely, [redacted] ***

The car came in for a no start problem and a recallThe recall had nothing to do with the no start problemBut after further diagnosis, we found that the PCM needed to be replacedOnce we replaced the PCM the new PCM would not communicate with the TIPMWe called the customers extwarranty company and they said that if his warranty had not expired the TIPM would have been covered under his warrantyThe customer did not want to pay any more money and just wanted to pick his car upHe was aware that before he picked his car up that it had multiple problemsThe rest has already been discussed in his part of the letter where he paid the deductible as outlined with his extended warranty companyThis is their deductible not Sherman Dodge's deductibleThen he told us that he stopped payment on the check and we told him that after doing so any further repairs and picking up his vehicle he will have to pay cashAt the time of this letter being written the customer has paid the deductible in cash and has picked his vehicle upThank you and I am sorry for an inconvenience or problems that this has caused the customer Sherman Dodge

Initial Business Response / [redacted] (1000, 5, 2014/10/21) */ Please offer our apologies to the customer for this mistakeA check for the disputed amount has been sent to the bank and will be applied o the loan balance Consumer Response / [redacted] (-5, 14, 2014/10/29) */ PLEASE NOTE THAT SHERMAN AGREED TO SEND A CHECK TO THE BANK TO PAY TOWARDS THE LOAN, I REQUESTED A COPY OF THE CHECK, AS OF TODAY, I STILL HAVE NOT GOTTEN ANYTHING FROM SHERMAAN DODGE NOR HAS THE BANK RECEIVED ANY FORM OF PAYMENTI WOULD LIKE TO KNOW WHAT THEY INTEND TO DO AT THIS POINT THANK YOU, [redacted] Business Response / [redacted] (4000, 15, 2014/11/03) */ We have sent the copy of the $check that was orginally sent to the bank on October Consumer Response / [redacted] (4200, 17, 2014/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I STILL DO NOT HAVE A COPY OF THE CHECK THEY MAILED TO MEI WOULD APPRECIATE IT IF THEY CAN PLEASE SEND ME A COPY OF THE PAYMENT THANK YOU, [redacted] Business Response / [redacted] (4000, 21, 2014/11/28) */ The sent the customer a copieson both October and November of the of the check we sent to the bankNot sure what else the customer requires of us at this pointPlease advise Consumer Response / [redacted] (4200, 23, 2014/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I HAVE ASKED THEM REPEATDLY TO REFUND MY EXTENED WARRANTY AS I DID NOT WANT TO PURCHASE THAT, THEY TOLD ME TWICE THAT THEY WILL CANCEL AND REFUND ME THE MONEY BACKAS OF TODAY, I STILL HAVE NOT RECEIVED MY CANCELLATION ON THE EXTENDED WARRANTY OR MY REFUNDI REALLY NEED TO GET THIS RESOLVED FROM THE THIS DEALERSHIP, PLEASE CAN YOU HELP MEI AM YEARS OLD, AND ON LIMITED INCOME AND THESE PEOPLE CHARGED ME FOR THINGS THAT WERE NEVER EXPLAINED TO MEPLEASE LET ME KNOW THANK YOU, [redacted] Business Response / [redacted] (4000, 25, 2014/12/22) */ sEE ATTACHED DOCS FOR PROOF INFO SENT Business Response / [redacted] (2000, 27, 2015/01/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2014/08/12) */ We can appreciate the customer's frustration with the difficulties they had with repairs on their vehicle, however we tried to work closely with this customer to resolve the issue of the condensorWe did recharge the customer's system on June The dye was put in to help assess the situation and we asked the customer to return so we could see how to best fix the problem [redacted] the Service Director, advised the customer that this repair may not be covered with the warranty and he was going to try and work with Chrysler to cover a portion or all of the cost of the condenser We firmly believe the diagnosis was correct and we made every effort to resolve this for the customer Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did recharge the system and added dye on June as I stated in the complaintAs I stated, I returned on July 16th, the mechanic said he did not need to inspect my car to see what was leaking, he knew because he could smell it, that it was the evaporator and I was quoted a price of $to replace the evaporator - not the condensorThen the mechanic tried to tell me that I should just buy a new car instead of wasting $They wanted me to replace a part that was not needed or buy a new carI do not accept the response from Sherman Final Business Response / [redacted] (4000, 12, 2014/08/23) */ Please advise the customer we will reimburse the $A check will be issued and amiled to his home

***Thank you for visiting us today I hope everything has been resolved to your satisfaction and you continue doing business with us If you need anything further, please feel free to reach out to me.Sincerely, [redacted] ***

I tried giving this dealership a second chance after a bad experience once before and nothing has changedThe salesman told me I would be paying years at $a monthHowever after I left and looked over the contract the financial department failed to go over with me I noticed its for or months ( the iron clad contract as the sales manager put it) has different monthsI am paying almost yearsWhen I called the salesman he remembered telling me years but then made up some excuse about not know how the numbers workThere is not financial institution and they are having problems getting me approved which shouldn't be a problem I tried to email the GM but his email is wrong and my system kicked back the email as undeliverableVery shady business practices and they do not care about customer service once you walk out the door

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ Please forward our sincerest apologies to this customer for the issues they have encountered since the purchase of the vehicleOf course we want to address and resolve the concerns as quickly as possible Please advise the customer that we can offer the following: They can bring the car in for additional testing and provide a loanerWe will make every effort to duplicate the issue and repair the vehicle OR The customer can trade out to a different vehicle and we will offer some financial assistance Please have them contact the General Manager, [redacted] immediately at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, I do not accept this response because, I went into Sherman Dodge this afternoon, after leaving several messages for the General Manager [redacted] , who I later found out is on vacation, to switch out my car and was unsuccessfulThe salesperson [redacted] told me that I could switch out my car but, they did not have my color, which I already knew, and said he would look at other dealers in which he found the same make, model, and color in Gurnee, and that he would personally go get get it and drive it backHe then came telling me I would have to pay the difference and take out another loan for a new car since they appraised my car and it had lost valueI told him I should not have to pay anything and thats when he sent the Sales Manager [redacted] over, who was flat-out full of crap and was watching a little girl in the lobby rather than paying attention to my concernsHe told me that he does not deal with other dealerships and that he would not be able to sale my car at a new car price so he wouldn't take it, which contradicted what [redacted] originally saidI asked was the color the issue and then he said yes, if I wanted a new car I had to settle for [redacted] s they had in stock at their lotI said fine, I will consider a different color [redacted] begin working with the Inventory Manager [redacted] to see what they could do between them and [redacted] because, at this point both are pointing fingers at one another not wanting to take a lost for replacing my vehicle [redacted] told me that he left a voicemail for a supervisor at [redacted] and he should have a response no later than tomorrowAt this point I am annoyed and leaving because, not only did Sherman Dodge not hold up to their end of the deal by switching my car out or offer me any financial assistance but, rather I should PAY MORE because my vehicle does not work properly and they can't figure out the issue! As I am leaving, I noticed a white scratch on my back passenger's side door on my car which, had be moved out of the original spot I left it inI immediately go back in the dealership and ask [redacted] who drove my car because it had been damaged and he replied the AppraiserSo we went to the desk where [redacted] was to look at the cameras to see what happenedAfter thirty minutes of watching [redacted] eat his lunch and not say anything about what happened on the cameras, I called Skokie police to fill out a report [redacted] spoke with the officer and told him it was a "customer" in a white car who hit my vehicle but could not make out the car, or license plateIts hard to believe that a car dealership does not have cameras facing the entrance of the lot to see who is coming in and out but conveniently can only tell the officer it's a customer who did itI have a hit and run report which the police detectives will investigate further into the matter for the truth to come outIn the meantime, after I called the police no one came over to speak to me or offer a apologySeeing how my car was moved from the original spot, for a an appraisal I did not ask for or need, while, on their property, you would think they would offer to fix the damages but, instead I got nothingAs I am still driving my same vehicle which, is continuing to depreciate and getting treated with the most terrible customer service I have ever experienced in my lifeThis entire experience has been a nightmare and is still not overAt this point it looks like I will have to get my attorney involved along with the police Final Business Response / [redacted] (4000, 9, 2015/10/15) */ Ms [redacted] , As you are aware, we have been working diligently with [redacted] to resolve the issues pertaining to your [redacted] Unfortunately, this is an ongoing process and we are doing our best to rectify the situationOur goal is to keep you abreast of all communications with [redacted] via our sales management and service management departments, and we will continue to make sure you're aware of where we stand in the efforts to reach resolutionWe truly appreciate your patience

Ms [redacted] Please accept my apologies if there was any miscommunication from my staff Our goal is to always provide exceptional customer service and to be transparent in all transactions, and based on your complaint, you did not have that experience I would like to invite you back into the dealership so we can find resolution Please let me know when you're available[redacted] ***

[redacted] I certainly understand your concern The Illinois Motor Vehicle Advertising Rules & Regulations does not require us to state the total number of vehicles available for each offer However, we try to make as clear as possible in our ads that the offers that are presented are real offers on real vehicles We do that by providing an example of a specific vehicle in which that offer pertains to The information we provide includes:*Model Year *Vehicle Make *Model *Stock Number *MSRP of that specific vehicle This information is a clear reference and road map for any customer to come into our dealership and take advantage of the advertised offer I hope this helpful Sincerely, [redacted] ***

[redacted] Thank you for visiting us today I hope everything has been resolved to your satisfaction and you continue doing business with us If you need anything further, please feel free to reach out to meSincerely, [redacted] ***

Mr [redacted] The fact of the matter is, the co-signer the bank was waiting for never came to through, nor did the down payment that was expected from you Once the bank had no means of receiving repayment of a loan, the transaction was voided Sherman Dodge had no choice at that point but to hire an outside company to repossess the vehicle, which cost the dealership money out of pocket The entire transaction cost the dealership time and revenue in the end At this point, there is no resolution to your complaint and I am requesting the Revdex.com close this complaint [redacted] ***

was lied to from day after I purchased vehicle filed a complaint with attorney general about various issues with this company was told I could refinance the vehicle after a year and when I went to talk to finance manager I was told that I could be done to call and make appointment after trying to make appointment I was told that he could not help me and that I would be better to trade it in after a year of owning it and finance it that way te problem is the payoff amount exceeds the tradein value so iwould still have to pay more than expected

Customer committed bank fraud and this is now a legal matter

Ms [redacted] Please accept my apologies if there was any miscommunication from my staff Our goal is to always provide exceptional customer service and to be transparent in all transactions, and based on your complaint, you did not have that experience I would like to invite you back into the dealership so we can find resolution[redacted] ***

Customer contacted us about a vehicle they have seen on our commercialThere are government mandated guidelines that must be followed in order to purchase a vehicleThe customer was guided to come to the dealership and bring appropriate identification for us to start the process of purchasing a vehicleNo where in our commercial does it state that there is no credit check needed, does not state that a cosigner is not needed, does not state that a down payment is not neededThere is a disclaimer to the commercial that must have been over looked by the customer

[redacted] did have his vehicle at [redacted] for repairsSherman Dodge's Service Director attempted to contact [redacted] to release the vehicle for repairs but was unsuccessful due to the fact it was a Saturday and [redacted] is closedUnfortuantely, the advisor at [redacted] was not giving [redacted] the correct information which in turn upset [redacted] Service Director for Sherman Dodge was directly involved in this situation and spoke to [redacted] to inform him of the issue and the Service Director also called and spoke to the advisor at [redacted] As of Novemeber 6th, the Service Manager of Sherman Dodge contacted [redacted] and gave full release to [redacted] 's vehicle not a one time releaseNothing was done intentionally to stop [redacted] from repairing [redacted] 's vehicleIf there are any questions or concerns please feel free to contact me Thank You, [redacted] ***