Sherman Dodge Chrysler Jeep Ram

Complaint: [redacted]
I am rejecting this response because: If if I was...

unable to get financing, why let me drive off with the car and have it for over a month. You guys did not do what was expected of you and did not do your job properly. Still they have not owned up to what they did. Somehow they don't understand all of the problems and issues that they caused. Paperwork that I signed meant what exactly? They've lied so much up until this point so how am I supposed to know that the plates are actually destroyed? 
Sincerely,
[redacted]

Dear [redacted]I’m sorry to hear you have more concerns about our ads: 1)  You mention that we are not stating the quantity of cars in stock for each vehicle offer.  I don’t believe that we are required to do so.  However, we specifically disclose an exact vehicle that the...

advertised offer is valid on, which includes:  a)  Year, Make and Modelb)  Stock Numberc)  MSRPThis information is displayed clear and conspicuously next to the offer.2)  In regards to your concern about the statement “#1 Volume Dealer in Illinois,” that information is based on 2014 Polk data.3)  In regards to your concern about the “Loyalty Pays” offer, that has been removed from our advertising. 4)  In regards to your concern about the 0% for 84 months offer in the Caravan Crazy ad.  You mention there is no qualifier.  However, that offer is disclaimed as follows:"0% APR for 84 mos. is a dealer buy down and is not sponsored by the manufacturer and may affect final selling price of the vehicle. 0% APR for 84 months available on select new models to qualified buyers, must finance thru [redacted] in lieu of factory rebate. Financed amount is $11.90/$1000 borrowed."We hope this helps answer your questions.Sincerely, [redacted]

In regards to replacing the customers strut we are simply following Chryslers policy and procedures. We cannot put any part on arbitrarily because the customer wishes us too or because the customers independent mechanic says we should. Replacing a part and not following Chryslers policy and...

procedures will be considered warranty fraud, which is something that we will not do. I am sorry for any inconvenience or any undo stress the situation has caused.  Thank You, Service Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and I would like to meet with you Mr. [redacted] as soon as possible. I am available Friday April 15th @ 1:00pm. Please let me know if that date is convenient for you.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2014/11/04) */
The General Manager has spoken with this customer and offered several apologies for the difficulties she encountered and even offered to buy the vehicle back if the customer would like. She turned down that offer. The work that was...

promised has been completed.
Initial Consumer Rebuttal /* (3000, 10, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this is such a lie ,,, no one ever even called me ,, I left messages after messages ever single day ,,, the only peroson that helped me was [redacted] , the finance manager ,, he informed me that the car was ready to be picked up 2 weeks after it should have been ready ,,,,, then I finaly go pick up on 10-18 at 2pm because it was to be ready then , they tell me its ready but the keys were lost ,, so I wait for 4 hours in an office waiting for a locksmith ,, he finaly gets there. after 4 hrs I get the car ,, and now 2 of the tires are low to a point they looked like it was flat ,,, by this time the service dept closed so the finance mgr looking for an air pump finaly puts air in the tire ,, we go in the car ,, and still the light in the dash did not work ,, there was no gas , at this point I just wanted to leave . lft there and filled up the car with gas a took it home ,,,, so this was a sat ... on Thursday the 23 . nov 23 a mr [redacted] calls me says to me he is sorry for not getting back to me sooner , but he promises that my car would be ready "tomrrow" the 24... I laghed and told him I was at work , and he needed to chk his records because I have the car already and I dont beleive he heard me the first time so agai ni told him I have the car already ,, told him I was bz and he said fine and hu ,,,,,,,,,,,so No this is a total lie ,, he never ever said this to me
Final Business Response /* (4000, 14, 2014/11/28) */
The General Manager spoke to the Revdex.com representative on November 14 and understood that everything was resolved with this customer after we addressed their issues previously. Please advise what are the outstanding issues, if any.

To correct customer's concern of right front headlamp being cracked the Service Director has authorized a onetime goodwill for the consumer. With goodwill customer is responsible for paying tax on the part, this is an Illinois State law, the calculation of the tax is $67.65. We will contact the...

customer when the headlamp assembly comes in as it was ordered 03/02/2017. In regards to being a co-signer on this vehicle, Co-signer's are always top on all paperwork. The customer agreed to co-sign for another person and both parties are on the contract and any and all paperwork included at the time of purchase. The person that the customer co-signed for would have to trade the vehicle in and find another co-signer to release the original co-signer of any responsibility for this vehicle. Please review the finance contract as the finance company is aware that the customer is the co-signer on this vehicle.

Good afternoon Mr. [redacted] It is understood that you are very anxious to receive the purchased vehicle, with installed refrigeration. As discussed thoroughly by multiple Salesmen, it will be done within 6 weeks. The installation is not done here at Sherman, we have expressed the urgency to the...

business owner- who is making the upgrade possible. Due to busy season (summer), they are going as quickly as possible. Daily communication has been had, to relay each update, which a delivery date has also been provided. We are deeply apologetic for any of our courtesy gestures not being appreciated.  We aim to please every customer and will continue to deliver the best possible service. Thank you for your patience in advance, and have a wonderful weekend.

Dear Mr. [redacted],We would very much like to resolve this.  We have attempted to reach you on the phone number you listed, however, it is stating it's no longer in service.   The number listed in your complaint is 847-956-9403.  Is that correct?  As opposed to us going back and forth, what is a good phone number to reach you at?Sincerely,Alex [redacted]

Mr. [redacted],Please accept my sincere apologies for any lack of
communication from my staff or disconnect in the system to collect your gift
card.  Our goal at Sherman Dodge is to
provide exceptional customer service and unfortunately, your experience did not
reflect these expectations. ...

I will most
certainly expedite the delivery of your $25 gift card.  Please let me know how you would like to
receive it. Sincerely,Alex [redacted]

Ms. [redacted]
Please accept my apologies if there was any miscommunication from my staff.  Our goal is to always provide exceptional customer service and to be transparent in all transactions, and based on your complaint, you did not have that experience.  I would like to invite you...

back into the dealership so we can find resolution.  Please let me know when you're available.[redacted]

CUSTOMER BROUGHT VEHICLE IN ON 03/12/2016 BRAKES WERE RECOMMENDED, CUSTOMER DECLINED BRAKE REPAIR. SERVICE MANAGER SPOKE TO CUSTOMER TODAY 03/16/2016 CUSTOMER STATED THE VEHICLE IS STILL ACTING UP WITH THE DRIVEABILITY CONCERN SO CUSTOMER IS BRINGING IN THE VEHICLE 03/16/2016 AND WE ARE PLACING...

CUSTOMER IN LOANER VEHICLE TO CORRECT DRIVEABILITY CONCERN. BRAKES NEED TO BE REPLACED TO CORRECT SQUEEK CONCERN.

Ms. [redacted]We have your plates at the dealership and have notified you by USPS post cards.  Plates are received at the dealership and picked up by customers, never mailed out.  We sincerely apologize for any inconvenience or lapse in communication regarding this.  Our office is open...

from 9am - 5pm Monday through Friday.  Please let me or my staff know when you have time to pick them up.[redacted]

Initial Business Response /* (1000, 8, 2014/09/23) */
As the customer states in the complaint: the original text they received offered a loan for XXXX-XXXX trucks. This family wanted a 2005 truck, which was an older model and therefore was outside the loan parameters. As a result it changed...

the options we could offer including the amount needed for a down payment.
Initial Consumer Rebuttal /* (3000, 10, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were not allowed to look at another vehicle than the 2005 they wanted us to look at. They did not have any in the XXXX-XXXX date range, but they said since the 2005 was within the mileage range, it would an option that would work for us. At no time the first day my husband was there did they say anything about tax, title and license being separate. They said we were all set to go and we would get the loan without an issue. Sherman Dodge never once said that the tax, title and license issue was because it was a 2005 truck, they said they bank wouldn't do it because our credit isn't high enough. If that was the case the whole time, then they should have been honest with us..... not get our hopes up and then bait and switch so we feel obligated to come up with 2000.00 we were unable to do that day. Again, all we want is a loan for the vehicle with tax, title and license included.
Final Business Response /* (4000, 19, 2015/05/29) */
Didn't meet parameters originally set forth based on vehicle and criteria

Initial Business Response /* (1000, 5, 2015/09/16) */
We apologize for the difficulties our customer faced with her recent purchase. We need the customer to sign a form and we will issue a check for the GAP refund which is due to her. Please instruct the customer to contact [redacted] at XXX-XXX-XXXX...

[redacted] so we can solve this matter immediately.

I dropped my van at Sherman Dodge after experiencing an electrical problem. I told the service writer that I had experienced this problem after a car wash and that it had happened a week before. I also told him that my mechanic had found and replaced a blown fuse.
After looking for an entire day they had found no blown fuse and were about to remove my dashboard. I was concerned that they were going to charge me a lot to find a simple problem. So I pulled my car out on Monday and after doing some simple research on the Internet I figured out what the problem was. But even though Sherman didn't figure it out they really didn't even care. They did not refund the "inspection" fee. They did not find the fuse. They did not find the cause of the short, which had nothing to do with the dashboard. I'll never go back there

It is unfortunate that we do not have a clear understanding as to what the consumer is looking for. The consumer keeps rejecting with no response. Can this please be resolved.

Initial Business Response /* (1000, 5, 2015/08/17) */
As previously explained, and included on the Bill of Sales you were given; the distribution of the $6500 deposit for the 3 vehicles was distributed as follows:
[redacted] $2500
[redacted] $2500
[redacted] $1500
For a total of $6500
As...

the Finance Director advised you at the time, the distribution was done this way to get the best rates/bank options based on all the credit criteria. We can resend the copies of the Bill of Sales if you need them.

Initial Business Response /* (1000, 5, 2015/01/06) */
We will mail the customer a check for $109.93 this week. The difference between the paid amount of 194.93 and the estimate of $85
Initial Consumer Rebuttal /* (3000, 12, 2015/02/05) */
Again Sherman Dodge lied. I never was...

sent a check that they said they would as typed on the Revdex.com site By Sherman Dodge. So this has not been resolved. When will I receive the promised check for $109 and change?
Final Consumer Response /* (4200, 16, 2015/02/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Check has not been sent. They are liars and will say anything not to have an unresolved complaint! Where is my check for $109.xx they said they would mail? This complaint has not been resolved.
Final Business Response /* (4000, 23, 2015/03/05) */
We have issued the check for $109.93 and contacted the customer to advise that he should receive it within the next few days

was lied to from day 1 after I purchased vehicle filed a complaint with attorney general about various issues with this company was told I could refinance the vehicle after a year and when I went to talk to finance manager I was told that I could be done to call and make appointment after trying to make appointment I was told that he could not help me and that I would be better to trade it in after a year of owning it and finance it that way te problem is the payoff amount exceeds the tradein value so iwould still have to pay more than expected

Our sincerest apologies for the difficulties you encountered when you called the dealership. We have confirmed with the [redacted] company that the check was mailed to Sherman Dodge on November 11, 2015, but to-date has not reached our offices. We expect the check to arrive very soon. To be clear, when...

we receive the check we will verify with the bank if there is an open balance on the account, if so, we will have to apply the refund to the account. If there is no balance due, then we will issue the refund check directly to you. Again, we apologize the length of time it has taken us to resolve this matter.