Sherman Dodge Chrysler Jeep Ram

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Because when I was purchased for the package the SFD in that time no one in sale or in finances told me how it work with this package no ideas just they charge and that it but for the scratch I will come back when I have chance because now beginning schools kids they should also refund the rent to fix mistake their people who purchase me
I let you know when they will send my car to the shop to fix the bumper they should give me a loan car to drive back home
Thank you

Initial Business Response /* (1000, 14, 2015/05/27) */
The customer did meet with us twice in the last several weeks and we explained that his contract could not be re-done and both times we offered to cancel the extended warranty agreement and maintenance agreement and the refund would have to be
sent to the bank and applied to the principal of the loanHe said that he was going to check with his advisors and would get back to us - we have not hear back from himAgain, if the customer wants to sign the cancel forms for these agreements we will process the refund to the bankAs a good will gesture, because the contract is unable to be re-done, we would like to offer the customer a complimentary year maintenance agreement
Initial Consumer Rebuttal /* (2000, 16, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have no other choice but to accept this since they wont redo the loanI find it wrong that they did this and my credit is affectedcoming off a bankruptcy I need all the available credit I can to reestablish myself againIf they would've offered this the last time I was there I wouldn't have to waste my time and gas going back and forth again

We would like the opportunity to clarify this misunderstanding, and assist in your purchaseIt is important that our customers are provided all accurate information to ensure a comfortable experiencePlease contact our dealership at *** at your earliest convenience so we can quickly
rectify the confusion

Customer purchased vehicle in November of The customer purchased the SFD package but did not come in to have the package doneThe customer just came to our store on August 29th almost years after purchasing the vehicle and the packageWe honor what the customer purchases with a "We
Owe" and it expires after days of initial purchaseSales Manager honored the customers request for the SFD package but did not authorize a rental vehicleRental vehicle is at the customers expense for this particular case because the customer waited almost years to get package performedWe honored something that had expiredThere will be no reimbursement for the rentalThe appointment setter was unaware of this particular case as she only sets the appointmentsService Manager did see the scratch on the bumper and told the customer we would repair the scratchThe customer has yet to return to get scratch fixed on bumper

Complaint: [redacted]
I am rejecting this response because: the company as well as management did not decide to give me the vehicle back until the police report was filed...

regarding the stolen vehicle. I was sold the car under false pretenses not being told that I would still owe money on the Dodge Dart and that this would reflect on my credit as a repossession. Lawyers are on the case to file a claim due to the dealership stating that there is no paperwork that they can provide me regarding anything that they promised they would do the day of purchase. No one was truthful or willing to help to make anything positive for the customer. 
Sincerely,
Tinishia [redacted]

Unfortunately customer could not get trustee approval to purchase a vehicle. Customer had to return the vehicle back to dealership. Customer has stated that she will be doing a Chapter 7 and agreed for us to hold the $750.00 towards a down payment on a vehicle once she receives her discharge papers....

Purchased new Jeep in June, added leather to be applied over seats later. Have been calling both salesman (Jesse) and Matt (Manager) for weeks. When I do reach them, get series of promises and/or excuses. Pathetic and disappointing. This is truly the worst customer service experience in my 50+ years on this earth!!!!!!!!

Hello,
we have been in contact with a customer , and we will switch to a different model
no later then end of this week

[redacted]
Please accept my apologies if there was any miscommunication from my staff.  Our goal is to always provide exceptional customer service and to be transparent in all transactions, and based on your complaint, you did not have that experience.  I would like to invite you back...

into the dealership with your family member so we can find resolution.[redacted]

Customer brought vehicle in to repair leaking hose that his outside mechanic could not fix appropriately. We repaired right side hose. The initial estimate included a coolant flush and replacement of hose, the second estimate was to replace both hoses. Unsure of outside mechanic and their...

ability to diagnose a problem and or perform a repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 10937582
I am rejecting this response because:-0% for 84 on "caravan crazy" ad is still not qualified, or resolved to be qualified.-#1 volume dealer - Need to identify specifically whether the dealership is #1 in new or #1 in used or #1 in new and used - need specifics. Just saying you are the #1 volume dealer is still misleading. #1 volume dealer in what?  Thank you for removing the loyalty pays message. 
Sincerely,
Ben [redacted]

Mr. [redacted]
The fact of the matter is, the co-signer the bank was waiting for never came to through, nor did the down payment that was expected from you.  Once the bank had no means of receiving repayment of a loan, the transaction was voided.  Sherman Dodge had no choice at that point but to hire an outside company to repossess the vehicle, which cost the dealership money out of pocket.  The entire transaction cost the dealership time and revenue in the end.  At this point, there is no resolution to your complaint and I am requesting the Revdex.com close this complaint. 
[redacted]

Complaint: [redacted]
I am rejecting this response because: my dodge caravan still leaking. I was told it was fixed. That's why I paid $139 dollars. Now its  leaking from a hose that was not before. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/05) */
Please forward our sincerest apologies to this customer for the issues they have encountered since the purchase of the vehicle. Of course we want to address and resolve the concerns as quickly as possible.
Please advise the customer that we...

can offer the following:
They can bring the car in for additional testing and provide a loaner. We will make every effort to duplicate the issue and repair the vehicle.
OR
The customer can trade out to a different vehicle and we will offer some financial assistance.
Please have them contact the General Manager, [redacted] immediately at [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I do not accept this response because, I went into Sherman Dodge this afternoon, after leaving several messages for the General Manager [redacted], who I later found out is on vacation, to switch out my car and was unsuccessful. The salesperson [redacted] told me that I could switch out my car but, they did not have my color, which I already knew, and said he would look at other dealers in which he found the same make, model, and color in Gurnee, and that he would personally go get get it and drive it back. He then came telling me I would have to pay the difference and take out another loan for a new car since they appraised my car and it had lost value. I told him I should not have to pay anything and thats when he sent the Sales Manager [redacted] over, who was flat-out full of crap and was watching a little girl in the lobby rather than paying attention to my concerns. He told me that he does not deal with other dealerships and that he would not be able to sale my car at a new car price so he wouldn't take it, which contradicted what [redacted] originally said. I asked was the color the issue and then he said yes, if I wanted a new car I had to settle for [redacted]s they had in stock at their lot. I said fine, I will consider a different color. [redacted] begin working with the Inventory Manager [redacted] to see what they could do between them and [redacted] because, at this point both are pointing fingers at one another not wanting to take a lost for replacing my vehicle. [redacted] told me that he left a voicemail for a supervisor at [redacted] and he should have a response no later than tomorrow. At this point I am annoyed and leaving because, not only did Sherman Dodge not hold up to their end of the deal by switching my car out or offer me any financial assistance but, rather I should PAY MORE because my vehicle does not work properly and they can't figure out the issue! As I am leaving, I noticed a white scratch on my back passenger's side door on my car which, had be moved out of the original spot I left it in. I immediately go back in the dealership and ask [redacted] who drove my car because it had been damaged and he replied the Appraiser. So we went to the desk where [redacted] was to look at the cameras to see what happened. After thirty minutes of watching [redacted] eat his lunch and not say anything about what happened on the cameras, I called Skokie police to fill out a report. [redacted] spoke with the officer and told him it was a "customer" in a white car who hit my vehicle but could not make out the car, or license plate. Its hard to believe that a car dealership does not have cameras facing the entrance of the lot to see who is coming in and out but conveniently can only tell the officer it's a customer who did it. I have a hit and run report which the police detectives will investigate further into the matter for the truth to come out. In the meantime, after I called the police no one came over to speak to me or offer a apology. Seeing how my car was moved from the original spot, for a an appraisal I did not ask for or need, while, on their property, you would think they would offer to fix the damages but, instead I got nothing. As I am still driving my same vehicle which, is continuing to depreciate and getting treated with the most terrible customer service I have ever experienced in my life. This entire experience has been a nightmare and is still not over. At this point it looks like I will have to get my attorney involved along with the police.
Final Business Response /* (4000, 9, 2015/10/15) */
Ms. [redacted],
As you are aware, we have been working diligently with [redacted] to resolve the issues pertaining to your [redacted]. Unfortunately, this is an ongoing process and we are doing our best to rectify the situation. Our goal is to keep you abreast of all communications with [redacted] via our sales management and service management departments, and we will continue to make sure you're aware of where we stand in the efforts to reach resolution. We truly appreciate your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,we have been in contact with a customer , and we will switch to a different modelno later then end of this week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Ms. [redacted]
I apologize if you feel you experienced less than exceptional service with us.  We have no problem replacing your aftermarket hubcaps with factory equivalent products.  Please schedule time to visit our service department to have this taken care of.  With regard to...

[redacted] insurance, the amount covered exceeded the maximum amount approved.  Please furnish us with the receipt for the additional payment made to [redacted] and we will reimburse you.  If there is anything more I can do for you, feel free to contact me directly with questions.
 
[redacted]

On October 9, 2015 the customer visited the dealership with a plan to purchase a new Jeep and use the 2014 Ford Focus as a trade.  She wanted to trade-in the Ford and then wanted to purchase it back from the bank and keep the loan in her name. The bank ultimately declined the loan at which...

point we advised the customer that we needed the Jeep returned to the dealership.  The customer arrived at the dealership and quickly gave the keys to a Finance Manager (not the original manager she worked with on the paperwork). There was little conversation at that point. As for the $340 it was used as a deposit, not for a warranty, for which we will issue the customer a check.
In regards to the issue regarding the mulitple credit request; the customer signed a document allowing us to run her credit in an effort to persue a reasonable loan agreement from a bank, which is what we did. There were no where near 55 credit inquires for this loan, as the customer stated.