Sherman Dodge Chrysler Jeep Ram

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

After reviewing all paperwork, contract, license and title paperwork, verification of insurance, etcCustomer is required to review paperwork before signingThe customer signed all paperwork that has an address of W MadisonSherman Dodge cannot be held liable for parking tickets, red light tickets nor feesIf the address was incorrect the customer should have voiced that at the time of purchase and signing contract and all paperwork entailed

Unfortunately, customer was unable to be financed by a bank and we needed to repossess the vehicleThe plates that were on the vehicle were taken off and destroyedWe do not reimburse for City mandated stickers

Initial Business Response / [redacted] (1000, 5, 2014/04/28) */ The customer complaint has been reviewed, and it is unfortunate there is a misunderstandingEvery [redacted] contract has a federal truth in-lending disclosure which discloses annual percentage, finance charge, amount financed, total of payments, and total sale priceFor compliance reasons every finance manager is trained to go over each of the boxes individuallyOur deal shows the same total price including tax tittle license etc...The amount of $35,financed at 2.84% has a TOTAL finance charge of $3355.91.(noted in the box right next to the annual percentage rate) The customer states that the .2% they felt they were overcharged will result in them paying $more in finance chargesHad the annual percentage been 2.64% the customer would have paid $in TOTAL finance chargesThe difference between $and $is $Not $as the customer calculatedWe are more than willing to discuss the matter further with the customer to clear up any misunderstanding Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sherman Dodge has agreed to reimburse us for the difference in the finance chargesThey will pay the amount of $directly to our account at the bank Consumer Response / [redacted] (2000, 13, 2014/05/13) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:

Dear Mr [redacted] ,We would very much like to resolve this We have attempted to reach you on the phone number you listed, however, it is stating it's no longer in service The number listed in your complaint is 847-956- Is that correct? As opposed to us going back and forth, what is a good phone number to reach you at?Sincerely,Alex ***

On October 9, the customer visited the dealership with a plan to purchase a new Jeep and use the Ford Focus as a trade She wanted to trathe Ford and then wanted to purchase it back from the bank and keep the loan in her nameThe bank ultimately declined the loan at which point we advised the customer that we needed the Jeep returned to the dealership The customer arrived at the dealership and quickly gave the keys to a Finance Manager (not the original manager she worked with on the paperwork)There was little conversation at that pointAs for the $it was used as a deposit, not for a warranty, for which we will issue the customer a checkIn regards to the issue regarding the mulitple credit request; the customer signed a document allowing us to run her credit in an effort to persue a reasonable loan agreement from a bank, which is what we didThere were no where near credit inquires for this loan, as the customer stated

Customer brought vehicle in to repair leaking hose that his outside mechanic could not fix appropriatelyWe repaired right side hoseThe initial estimate included a coolant flush and replacement of hose, the second estimate was to replace both hosesUnsure of outside mechanic and their ability to diagnose a problem and or perform a repair

Customer came in on November 12th approximately 2:p.mand took possession of the Dodge Dart

Sales manager spoke to customer 03/25/Customer will take the vehicle to a [redacted] store of her choice and we will pay for diagnostic of vehicleCustomer was pleased with the arrangement

Dear Mr [redacted] ,In an effort to ease your concerns, we are making the following modifications to our ads: 1) To eliminate any confusion on the Lease Loyalty, we have removed that item from future ads.2) We have run ads with the statement new cars available because that is the quantity we did have available During the month of October, we sold new vehicles and many more during the current month of November We have also restocked many new vehicles As of today, we have just over new vehicles available Therefore, we are modifying our ad to say over available.3) The statement pertaining to the #Volume Dealer in Illinois is referencing all sales of new Chrysler, Jeep, Dodge and Ram sales plus all used sales in It is disclaimed as: "Based on Chrysler, Jeep, Dodge, RAM New/Used Car Registrations for Sales Year.” This statement does not state that Sherman Dodge is #in only Ram sales However, to eliminate any confusion, we will remove the word Ram from the disclaimer from all future ads.We hope this helps ease your concerns.Sincerely, Alex ***

[redacted] Please accept my apologies if there was any miscommunication from my staff Our goal is to always provide exceptional customer service and to be transparent in all transactions, and based on your complaint, you did not have that experience I would like to invite you back into the dealership with your family member so we can find resolution[redacted] ***

I dropped my van at Sherman Dodge after experiencing an electrical problemI told the service writer that I had experienced this problem after a car wash and that it had happened a week beforeI also told him that my mechanic had found and replaced a blown fuse After looking for an entire day they had found no blown fuse and were about to remove my dashboardI was concerned that they were going to charge me a lot to find a simple problemSo I pulled my car out on Monday and after doing some simple research on the Internet I figured out what the problem wasBut even though Sherman didn't figure it out they really didn't even careThey did not refund the "inspection" feeThey did not find the fuseThey did not find the cause of the short, which had nothing to do with the dashboardI'll never go back there

Mr***Following receipt of your statement, we reached out and scheduled with you to return to the dealership to find resolution Please accept my apologies for any inconvenience any of this has caused Our goal is 100% customer satisfaction and we definitely want you to be satisfied with your experience with us here at Sherman Dodge I look forward to seeing you when you arrive.Thank you, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ We apologize for the difficulties our customer faced with her recent purchaseWe need the customer to sign a form and we will issue a check for the GAP refund which is due to herPlease instruct the customer to contact [redacted] at XXX-XXX-XXXX [redacted] so we can solve this matter immediately

Left message for customer to come and pick up license plates on November 28th @ 1:p.mand to also make arrangements to pay balance due of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and I would like to meet with you Mr [redacted] as soon as possibleI am available Friday April 15th @ 1:00pmPlease let me know if that date is convenient for you Sincerely, [redacted] ***

In regards to replacing the customers strut we are simply following Chryslers policy and proceduresWe cannot put any part on arbitrarily because the customer wishes us too or because the customers independent mechanic says we shouldReplacing a part and not following Chryslers policy and procedures will be considered warranty fraud, which is something that we will not doI am sorry for any inconvenience or any undo stress the situation has caused Thank You, Service Director

Customer's paperwork was sent to the Wisconsin DMV on October 24th The customer's paperwork is being processed by the Wisconsin DMVCustomer was given another day driving permit until her paperwork is processed by Wisconsin DMV

This gentleman's sister came in to purchase a vehicleThe customer needed a co-signer to get a lower interest rateCustomer called her brother and he agreed to co-sign for herHe stated that he wanted a low interest rate and to shop aroundManager spoke to potential co-signer himself to verify that he agreed to co-sign for a lower interest rate for his sisterWhen the potential banks could not come back with desired interest rate the co-signer then pulled out of the agreementHis sister purchased a vehicle on her own without him co-signingThe disputer must contact the credit bureaus himself to attempt to get inquiries removedThere was no malicious nor fraudulent activity performed at this dealership

Good afternoon [redacted] I would like to begin by apologizing to you once againI am so happy that we have resolved this issue together and look forward to seeing you this coming weekI appreciate you taking the time to make us aware of these errors, and remain patient while we sorted out all miscommunicationsThank you