Sherman Dodge Chrysler Jeep Ram

I made appointment on line and by the phone days in advance for 7amI arrive 6.45am and was 2nd in lineService advisor told me that service will take 2h ( oil change and tire rotation ) after h I as manager and hi said will let you know when is doneMy am doctor appointment is gone nowAfter that my radio is lockedAnother minHorrible experience!!!

Mr. [redacted] ,Please accept my sincere apologies for any lack of communication from my staff or disconnect in the system to collect your gift card. Our goal at Sherman Dodge is to provide exceptional customer service and unfortunately, your experience did not reflect these... expectations. I will most certainly expedite the delivery of your $25 gift card. Please let me know how you would like to receive it. Sincerely,Alex ***

Initial Business Response / [redacted] (1000, 5, 2015/04/23) */ We offer our sincerest apologies for the lengthy time it took to resolve this issue for our customerWe spoke with the customer today and advised him that we sent the $check to the bank to pay-off the warranty and have sent him a check for the interest he paid during this periodThe customer was satisfied with our response

Went to buy a car on black Friday and was there until 2amWhen I went home to review the contract I discover they were charging me extra for a "SRD" so I went back the next day and wanted to speak to someone in finance not only they kept passing me to someone new they were just ignoring me aND treating me like I was bothering themWorst customer service everI couldn't believe that I bought a car from this place

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ We apologize for the frustration this customer encountered regarding her license platesOur Titles and License administrator spoke with the customer this morning and advised her to send us a copy of the ticket and we will absorb the costAlso, she informed the customer that the plates will be available for piat the dealership after 10:30am on Thursday, August

It is unfortunate that we do not have a clear understanding as to what the consumer is looking forThe consumer keeps rejecting with no responseCan this please be resolved

Ms [redacted] We have your plates at the dealership and have notified you by USPS post cards Plates are received at the dealership and picked up by customers, never mailed out We sincerely apologize for any inconvenience or lapse in communication regarding this Our office is open from 9am - 5pm Monday through Friday Please let me or my staff know when you have time to pick them up[redacted] ***

There is a system we review that would tell us if your credit was ran and after days it is removed the systemYes forms are kept and the forms we have are from your purchase in March of A credit check will not be performed without customers authorization

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Because when I was purchased for the package the SFD in that time no one in sale or in finances told me how it work with this package no ideas just they charge and that it but for the scratch I will come back when I have chance because now beginning schools kids they should also refund the rent to fix mistake their people who purchase me I let you know when they will send my car to the shop to fix the bumper they should give me a loan car to drive back home Thank you

Initial Business Response /* (1000, 5, 2014/12/15) */
Our attempt to assist this customer with financing was completely mismanaged and for this we extended our sincerest apologiesGoing forward we want to be forthright with this customer and let him know that with his current credit
situation it is extremely difficult to get affordable financingWe strongly recommend that this customer try to improve his credit score over the next monthsAt that time, we would like to offer this customer an automatic $discount on an affordable vehiclePlease have this customer contact our General Sales Manager, *** *** at that time
Initial Consumer Rebuttal /* (3000, 7, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Sherman Dodge offerDealership fail to hold up to verbal agreement and not only did they fail but lied about could get me a loan, due to creditIn which my credit to get a loan is in the mid score and I was told they work with people whose credit is in the mid and able to get them a loanI spoke to one of the managers at sherman dodge u r approved department and he stated that, my credit wasn't an issue, so if that's the case and I was told that then why send a response stating my credit was the issueThis dealership needs to hold up to the original agreement
Final Business Response /* (4000, 11, 2015/01/07) */
This customer also went to the AG office and we are working together to reconcile the issues

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meAlso, I am in need of the phone number for *** (the person whom responded to the complaintAlso, regarding the reimbursement the payment is still delinquent is it possible that they can make the payment to ***
Sincerely,
*** ***

Complaint:
I am rejecting this response because: I brought the vehicle in for the recall only. Sherman Dodge's Service department called me after they "diagnosed" the Power Control Module was the issue I was not told of any problems with my vehicle until after I made my first payment to Sherman Dodge per my initial claimChrysler Corporation has taken on this claim and had me take my van into another dealership who informed me and Chrysler that the repairs made should have all been covered under the recallThe Wireless Ignition Node recall also covers any collateral damage to the Power Control ModuleIf that is true I should not have had to pay to have the part replacedSherman Dodge was not able to provide the original diagnostic report claiming they did not have it, but were able to give me the second diagnostic report claiming the TiPM needed to be repairedI asked for my vehicle to be returned to me without the deductible and was told they would not comply until I paid the deductible in cashI had email the General Manager twice with no response
Sincerely,
Steven ***

Initial Business Response /* (1000, 5, 2015/09/30) */
Please advise the customer that a safety inspection was performed on the vehicle prior to the purchaseBased on the inspection we found the thermostat not working properly and we replaced itAs the customer mentioned, *** does not
show an accident reportedWe also checked *** and found no accident reportedWe can provide copies of each of these reports to the customerBased on all this information, we firmly believe that this vehicle passed all the necessary safety checks and was considered a safe vehicle at the time of the purchase

Initial Business Response /* (1000, 5, 2015/09/16) */
We apologize for the difficulties our customer faced with her recent purchaseWe need the customer to sign a form and we will issue a check for the GAP refund which is due to herPlease instruct the customer to contact *** at
XXX-XXX-XXXX *** so we can solve this matter immediately

Initial Business Response /* (1000, 5, 2015/06/15) */
This has been closed
*** ***
Sales Manager/Marketing Consultant
*** ***
*** (O)
*** (F)
*** (C)
***@***.com
Remington Rd., Suite A
Schaumburg, IL
XXXXX

Ms***
Unfortunately, we are not responsible for personal belongings left in vehicles on our property after a customer leaves the premises It is always our goal to provide exceptional customer service for all of our guests Hopefully in the future, we can earn your
business*** ***

On October 9, the customer visited the dealership with a plan to purchase a new Jeep and use the Ford Focus as a trade. She wanted to trathe Ford and then wanted to purchase it back from the bank and keep the loan in her nameThe bank ultimately declined the loan at which
point we advised the customer that we needed the Jeep returned to the dealership. The customer arrived at the dealership and quickly gave the keys to a Finance Manager (not the original manager she worked with on the paperwork)There was little conversation at that pointAs for the $it was used as a deposit, not for a warranty, for which we will issue the customer a check.In regards to the issue regarding the mulitple credit request; the customer signed a document allowing us to run her credit in an effort to persue a reasonable loan agreement from a bank, which is what we didThere were no where near credit inquires for this loan, as the customer stated

Customer can come into the dealership to receive a full detailShe needs to call to set up an appointment as details are done by appointment only. Service department was closed 12/24/16, 12/26/16,1/2/due to the holidaysService hours are M-F from 7-and Saturday from 7-Details take an
entire day to complete and are not done on weekends

Initial Business Response /* (1000, 5, 2015/06/15) */
This has been closed
*** ***
Sales Manager/Marketing Consultant
*** ***
*** (O)
*** (F)
*** (C)
***@***.com
Remington Rd., Suite A
Schaumburg, IL XXXXX

Dear Mr***,
We would very much like to resolve this We have attempted to reach you on the phone number you listed, however, it is stating it's no longer in service The number listed in your complaint is 847-956- Is that correct? As opposed to us going back and forth, what is a good phone number to reach you at?
Sincerely,
Alex ***