Sherman Dodge Chrysler Jeep Ram

unfortunately, I cannot look back in August to see if the credit was ran. Credit is only ran with Authorization of customer.

Initial Business Response /* (1000, 5, 2014/06/04) */
All of our advertisements include verbiage that states that all rebates would have to apply to reach the advertised price. As for the customer stating they were misled into thinking the there were many models available at a specific...

price, again it is important to note the ad stated this model at "varying prices".

I tried giving this dealership a second chance after a bad experience once before and nothing has changed. The salesman told me I would be paying 5 years at $399 a month. However after I left and looked over the contract the financial department failed to go over with me I noticed its for 83 or 84 months ( the iron clad contract as the sales manager put it) has 2 different months. I am paying almost 7 years. When I called the salesman he remembered telling me 5 years but then made up some excuse about not know how the numbers work. There is not financial institution and they are having problems getting me approved which shouldn't be a problem.
I tried to email the GM but his email is wrong and my system kicked back the email as undeliverable. Very shady business practices and they do not care about customer service once you walk out the door.

Sales manager spoke to customer 03/25/2017. Customer will take the vehicle to a [redacted] store of her choice and we will pay for diagnostic of vehicle. Customer was pleased with the arrangement.

This is honestly the worst dealership I have even been to. Saturday, 12/26/15, we were there looking at a car. Speaking with a salesman Victor (who they called "vitek" pronounced "vee-tek") and agreed on a price for a 2016 Jeep Patriot which had A/C, 4WD, and power windows. He wrote down the price of the car on his business card after a manager approved it in front of us. We were excited, however due to finances we were going to wait exactly 1 week until we actually purchased the car. Shouldn't be a problem they said, assuring us to talk to Victor and bring the card in with us.
During the ensuing week, in the course of sever conversations with sales associates, managers, and others at the company, we got the impression that they were not going to offer us that price at all (even though a manager already did!). We never got another chance to talk to Victor because he was on vacation, even though he said he would be there when we purchased the car. They said the price was impossible and no sales associate would ever offer that. A manager personally called and said that they had to have made a mistake when we saw them. After inquiring on what the actual price would be, we were told by Juanita, another sales associate who would "exclusively be dealing with us from now on" a new price, about $500 more than their original offer. However, she said that a manager can make that price go down so it is comparable when we come in. I arranged a time to come in, Thursday December 31, 2015 and all was set to be well as she guaranteed that the car was there, that she had several of them in the facility on hand and that she would hold onto the car for us. Because we weren't planning on finalizing the purchase until that Saturday, we were told to come in and make a $100 deposit so we can get the sale price that we want a few days later. She even sent a window sticker with that information so we can show what car we were looking for.
However, when I called the 31st, Juanita was nowhere there. Several people said she was with a customer and will be in later, apparently she never came in. I found this out when Jack (they called him Jack [redacted]) called me. He had gotten my number from a sales manager Matt, after he made sure that the car was in stock and was a 4WD, had A/C, and power windows. I inquired about the car and made sure our requirements were filled, and Jack told me at least 10 times that the car was there and had all the parts. As previously planned with Juanita, we made it into the store, even though it was incredibly inconvenient for us to go on New Years Eve.
When we got there, we were greeted by Jack [redacted], and he said everything is looking good, we are good to go. He then went to talk to a manager to get paperwork. This was the same manager that approved the price last week. When we asked him, he said he remember us, but never approved that deal, lying through his teeth. Understanding we wouldn't get our original price, we then hoped to get at least the price Juanita told us the day before. When Jack [redacted] came back, he told us two things. 1. The car was not even at the store. 2. That car won't have power windows. This is when we walked out.
This is the worst establishment I have ever been to. I will be writing letters for the [redacted], the Revdex.com, and anywhere else that will listen.
For those who don't want to read this review fully: Don't go here, they will lie to your face, give you deals that they don't honor, and have no idea how to serve customers.

Good afternoon [redacted] I would like to begin by apologizing to you once again. I am so happy that we have resolved this issue together and look forward to seeing you this coming week. I appreciate you taking the time to make us aware of these errors, and remain patient while we sorted out all...

miscommunications. Thank you

[redacted]Thank you for visiting us today.  I hope everything has been resolved to your satisfaction and you continue doing business with us.  If you need anything further, please feel free to reach out to me.Sincerely,[redacted]

Mr. [redacted]The fact of the matter is, the co-signer the bank was waiting for never came to through, nor did the down payment that was expected from you.  Once the bank had no means of receiving repayment of a loan, the transaction was voided.  Sherman Dodge had no choice at that point but to hire an outside company to repossess the vehicle, which cost the dealership money out of pocket.  The entire transaction cost the dealership time and revenue in the end.  At this point, there is no resolution to your complaint and I am requesting the Revdex.com close this complaint.  [redacted]

Ms. [redacted]I apologize if you feel you experienced less than exceptional service with us.  We have no problem replacing your aftermarket hubcaps with factory equivalent products.  Please schedule time to visit our service department to have this taken care of.  With regard to [redacted]...

insurance, the amount covered exceeded the maximum amount approved.  Please furnish us with the receipt for the additional payment made to [redacted] and we will reimburse you.  If there is anything more I can do for you, feel free to contact me directly with questions. [redacted]

[redacted]
We have no problem taking care of the $1,350 as well as your gas reimbursement.  We were in the process of this when your relative created a scene and threatened one of our sales managers on our showroom floor.  Had the [redacted] not escorted your family member from the...

dealership, this would have been handled immediately.  In order for us to process the paperwork, we will need you to return to the dealership and sign off on the documents.Thank you,
[redacted]

[redacted]
Thank you for visiting us today.  I hope everything has been resolved to your satisfaction and you continue doing business with us.  If you need anything further, please feel free to reach out to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/12) */
We can appreciate the customers concerns, however, we did show the customer the video that showed the dent on the door when he arrived that day. In addition, the area the service was performed on the door was not near the area of the...

dent.

After reviewing all paperwork, contract, license and title paperwork, verification of insurance, etc... Customer is required to review paperwork before signing. The customer signed all paperwork that has an address of  1164 W Madison. Sherman Dodge cannot be held liable for parking tickets,...

red light tickets nor fees. If the address was incorrect the customer should have voiced that at the time of purchase and signing contract and all paperwork entailed.

Mr. [redacted],Please accept my sincere apologies for any lack of
communication from my staff or disconnect in the system to collect your gift
card.  Our goal at Sherman Dodge is to
provide exceptional customer service and unfortunately, your experience did not
reflect these...

expectations.  I will most
certainly expedite the delivery of your $25 gift card.  Please let me know how you would like to
receive it. Sincerely,Alex [redacted]

There is a system we review that would tell us if your credit was ran and after 30 days it is removed the system. Yes forms are kept and the forms we have are from your purchase in March of 2016. A credit check will not be performed without customers authorization.

Complaint: 10937582
I am rejecting this response because:
-0% for 84 on "caravan crazy" ad is still not qualified, or resolved to be qualified.
-#1 volume dealer - Need to identify specifically whether the dealership is #1 in new or #1 in used or #1 in new and used - need specifics. Just saying you are the #1 volume dealer is still misleading. #1 volume dealer in what? 
 
Thank you for removing the loyalty pays message. 
Sincerely,
Ben [redacted]

Complaint: [redacted]
I am rejecting this response because:If the case was to keep me in the vehicle, why wasn't the finance company that I provided contacted with my application?Why wasn't In House financing made available?Why did your dealership not keep me up to date with the financing from March 16th when they received my approval letter from the courts?These are the questions that I asked and they still are unanswered
Sincerely,
[redacted]

Ms. [redacted]At Sherman Dodge, our goal is 100% customer satisfaction and we strive to provide the best service possible for all of our value customers.  We have been in contact to rectify the situation and a check was issued and mailed out in the amount of $890.00.  We sincerely...

apologize for any inconvenience this caused for you.  Please let me know if you need anything further.[redacted]

Initial Business Response /* (1000, 8, *015/0*/06) */
Contact Email: [redacted]@shermandodge.com
Please be advised that Ms. [redacted] complaint should be with [redacted]. U [redacted] is a financing company that is separate from Sherman Dodge. Ms [redacted] has been contacting...

Ms. [redacted] due to the fact she is a first payment default. On every occasion , that Ms [redacted] has been contact she uses vulgar obscene language calling Ms. [redacted] racial slurs. [redacted] has requested several times for Ms. [redacted] to return the vehicle. After speaking with them about this matter, they have instructed that the vehicle has been place for repossession due to first payment default.

Initial Business Response /* (1000, 14, 2015/05/27) */
The customer did meet with us twice in the last several weeks and we explained that his contract could not be re-done and both times we offered to cancel the extended warranty agreement and maintenance agreement and the refund would...

have to be sent to the bank and applied to the principal of the loan. He said that he was going to check with his advisors and would get back to us - we have not hear back from him. Again, if the customer wants to sign the cancel forms for these agreements we will process the refund to the bank. As a good will gesture, because the contract is unable to be re-done, we would like to offer the customer a complimentary 3 year maintenance agreement.
Initial Consumer Rebuttal /* (2000, 16, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have no other choice but to accept this since they wont redo the loan. I find it wrong that they did this and my credit is affected. coming off a bankruptcy I need all the available credit I can to reestablish myself again. If they would've offered this the last time I was there I wouldn't have to waste my time and gas going back and forth again.