Sherman Dodge Chrysler Jeep Ram

Ms***
We have your plates at the dealership and have notified you by USPS post cards. Plates are received at the dealership and picked up by customers, never mailed out. We sincerely apologize for any inconvenience or lapse in communication regarding this. Our office
is open from 9am - 5pm Monday through Friday. Please let me or my staff know when you have time to pick them up.*** ***

Initial Business Response /* (1000, 5, 2015/10/05) */
Please forward our sincerest apologies to this customer for the issues they have encountered since the purchase of the vehicleOf course we want to address and resolve the concerns as quickly as possible
Please advise the customer
that we can offer the following:
They can bring the car in for additional testing and provide a loanerWe will make every effort to duplicate the issue and repair the vehicle
OR
The customer can trade out to a different vehicle and we will offer some financial assistance
Please have them contact the General Manager, *** immediately at ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I do not accept this response because, I went into Sherman Dodge this afternoon, after leaving several messages for the General Manager ***, who I later found out is on vacation, to switch out my car and was unsuccessfulThe salesperson *** *** told me that I could switch out my car but, they did not have my color, which I already knew, and said he would look at other dealers in which he found the same make, model, and color in Gurnee, and that he would personally go get get it and drive it backHe then came telling me I would have to pay the difference and take out another loan for a new car since they appraised my car and it had lost valueI told him I should not have to pay anything and thats when he sent the Sales Manager *** over, who was flat-out full of crap and was watching a little girl in the lobby rather than paying attention to my concernsHe told me that he does not deal with other dealerships and that he would not be able to sale my car at a new car price so he wouldn't take it, which contradicted what *** originally saidI asked was the color the issue and then he said yes, if I wanted a new car I had to settle for ***s they had in stock at their lotI said fine, I will consider a different color*** begin working with the Inventory Manager *** to see what they could do between them and *** because, at this point both are pointing fingers at one another not wanting to take a lost for replacing my vehicle*** told me that he left a voicemail for a supervisor at *** and he should have a response no later than tomorrowAt this point I am annoyed and leaving because, not only did Sherman Dodge not hold up to their end of the deal by switching my car out or offer me any financial assistance but, rather I should PAY MORE because my vehicle does not work properly and they can't figure out the issue! As I am leaving, I noticed a white scratch on my back passenger's side door on my car which, had be moved out of the original spot I left it inI immediately go back in the dealership and ask *** who drove my car because it had been damaged and he replied the AppraiserSo we went to the desk where *** was to look at the cameras to see what happenedAfter thirty minutes of watching *** eat his lunch and not say anything about what happened on the cameras, I called Skokie police to fill out a report*** spoke with the officer and told him it was a "customer" in a white car who hit my vehicle but could not make out the car, or license plateIts hard to believe that a car dealership does not have cameras facing the entrance of the lot to see who is coming in and out but conveniently can only tell the officer it's a customer who did itI have a hit and run report which the police detectives will investigate further into the matter for the truth to come outIn the meantime, after I called the police no one came over to speak to me or offer a apologySeeing how my car was moved from the original spot, for a an appraisal I did not ask for or need, while, on their property, you would think they would offer to fix the damages but, instead I got nothingAs I am still driving my same vehicle which, is continuing to depreciate and getting treated with the most terrible customer service I have ever experienced in my lifeThis entire experience has been a nightmare and is still not overAt this point it looks like I will have to get my attorney involved along with the police
Final Business Response /* (4000, 9, 2015/10/15) */
Ms***,
As you are aware, we have been working diligently with *** to resolve the issues pertaining to your ***Unfortunately, this is an ongoing process and we are doing our best to rectify the situationOur goal is to keep you abreast of all communications with *** via our sales management and service management departments, and we will continue to make sure you're aware of where we stand in the efforts to reach resolutionWe truly appreciate your patience

Initial Business Response /* (1000, 7, 2014/03/28) */
Mr*** is right; we did not check to ensure the vehicle was here before he made that trip and for that we offer out sincerest apologiesOnce he arrived we did not take very good care of him eitherIt is not the type of customer
service we pride ourselves in giving and we appreciate him taking us to task for our mistakes
We will send Mr*** a $check to compensate him for his time and gasWe would also appreciate if he would give us another opportunity if he is looking for another vehicle now or in the future

Dear Mr***,In an effort to ease your concerns, we are making the following modifications to our ads: 1) To eliminate any confusion on the Lease Loyalty, we have removed that item from future ads.2) We have run ads with the statement new cars available because that is the
quantity we did have available. During the month of October, we sold new vehicles and many more during the current month of November. We have also restocked many new vehicles. As of today, we have just over new vehicles available. Therefore, we are modifying our ad to say over available.3) The statement pertaining to the #Volume Dealer in Illinois is referencing all sales of new Chrysler, Jeep, Dodge and Ram sales plus all used sales in 2014. It is disclaimed as: "Based on Chrysler, Jeep, Dodge, RAM New/Used Car Registrations for Sales Year.” This statement does not state that Sherman Dodge is #in only Ram sales. However, to eliminate any confusion, we will remove the word Ram from the disclaimer from all future ads.We hope this helps ease your concerns.Sincerely, Alex ***

Ms***Please accept my apologies if there was any miscommunication from my staff. Our goal is to always provide exceptional customer service and to be transparent in all transactions, and based on your complaint, you did not have that experience. I would like to invite you back into
the dealership so we can find resolution. Please let me know when you're available.*** ***

Complaint:
I am rejecting this response because:
I have no desire to speak with you I would just like your ads to have accurate information.
Sincerely,
Ben ***

After reviewing all paperwork, contract, license and title paperwork, verification of insurance, etcCustomer is required to review paperwork before signingThe customer signed all paperwork that has an address of W MadisonSherman Dodge cannot be held liable for parking tickets, red
light tickets nor feesIf the address was incorrect the customer should have voiced that at the time of purchase and signing contract and all paperwork entailed

***Please accept my apologies if there was any miscommunication from my staff. Our goal is to always provide exceptional customer service and to be transparent in all transactions, and based on your complaint, you did not have that experience. I would like to invite you back into the
dealership with your family member so we can find resolution.*** ***

Initial Business Response /* (1000, 5, 2015/02/09) */
a refund of $has been sent to the customers home address
Initial Consumer Rebuttal /* (3000, 7, 2015/02/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The terms would have been
accepted had I received the supposed check that was mailedNo check was mailed and I have not received my down payment backOnce I receive payment terms will be accepted
Final Business Response /* (4000, 11, 2015/03/16) */
A $check was issued on Feb 10, and it cleared the bank on March 11,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr* ***Our goal at Sherman Dodge and our UR Approved department is to assist our customers in having the ability to obtain a vehicle. We specialize in challenged credit and work with many lenders who provide the funding for people with challenged credit. However, Sherman
Dodge and UR Approved cannot control banks’ decisions on final funding approval. In your case, when the initial lender withdrew their funding, we made every attempt to assist which required submissions to additional lenders. This was never an intentional tactic to damage your credit, only to help you keep possession of your vehicle. We feel we did everything in our power to deliver what we consider our goal, which is to have you driving a vehicle. Unfortunately, we exhausted every avenue and could not find a lender to commit*** ***
General Manager

If the vehicle started leaking right away the customer should have brought the vehicle right back into our service departmentThe left side hose was suggested to be replaced because the universal quick connector that the outside mechanic placed on the vehicle was not the correct size for the customers car, that is why the right side needed to be replaced

Initial Business Response /* (1000, 5, 2014/05/01) */
The customer was fully aware of the vehicles optionsUpon finalization of negotiations the customer asked about the remote starterWe offered a factory remote starter for $499.00, which the customer agreed to and is included o his
Buyer's Order
We firmly believe this customer was sold an excellent remote start systemWe at no time misrepresented the product to himHe only addressed the range of the remote start after it was installedAt no time during the purchase did he ask about distance
In regards to options billed which were not asked for:
When a customer is finalizing the paperwork each line item is clearly addressed to ensure both parties are in agreement and then both parties sign off on each documentSince no particular option is mentioned in this report, we are unable to address anything in detail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meAlso, I am in need of the phone number for *** (the person whom responded to the complaintAlso, regarding the reimbursement the payment is still delinquent is it possible that they can make the payment to ***
Sincerely,
*** ***

There are guidelines that need to be followed when purchasing a vehicleCredit check is required and depending on credit status determines if a down payment is required or notUnfortunately, criteria cannot be established over the telephone

Initial Business Response /* (1000, 5, 2015/03/12) */
We gave the customer her refund check on March 11,We sincerely apologized for the delay in processing

Initial Business Response /* (1000, 5, 2015/09/30) */
Please advise the customer that a safety inspection was performed on the vehicle prior to the purchaseBased on the inspection we found the thermostat not working properly and we replaced itAs the customer mentioned, *** does not show an
accident reportedWe also checked *** and found no accident reportedWe can provide copies of each of these reports to the customerBased on all this information, we firmly believe that this vehicle passed all the necessary safety checks and was considered a safe vehicle at the time of the purchase

Initial Business Response /* (1000, 5, 2015/05/12) */
We can appreciate the customers concerns, however, we did show the customer the video that showed the dent on the door when he arrived that dayIn addition, the area the service was performed on the door was not near the area of the dent

In regards to replacing the customers strut we are simply following Chryslers policy and proceduresWe cannot put any part on arbitrarily because the customer wishes us too or because the customers independent mechanic says we shouldReplacing a part and not following Chryslers policy and
procedures will be considered warranty fraud, which is something that we will not doI am sorry for any inconvenience or any undo stress the situation has caused
Thank You,
Service Director

Initial Business Response /* (1000, 5, 2015/08/24) */
We apologize for the frustration this customer encountered regarding her license platesOur Titles and License administrator spoke with the customer this morning and advised her to send us a copy of the ticket and we will absorb the cost
Also, she informed the customer that the plates will be available for piat the dealership after 10:30am on Thursday, August