Sherman Dodge Chrysler Jeep Ram

Left message for customer to come and pick up license plates on November 28th 2016 @ 1:37 p.m. and to also make arrangements to pay balance due of $658.00.

Initial Business Response /* (1000, 5, 2015/08/24) */
We apologize for the frustration this customer encountered regarding her license plates. Our Titles and License administrator spoke with the customer this morning and advised her to send us a copy of the ticket and we will absorb the...

cost. Also, she informed the customer that the plates will be available for pick-up at the dealership after 10:30am on Thursday, August 27.

Initial Business Response /* (1000, 5, 2014/04/28) */
The customer complaint has been reviewed, and it is unfortunate there is a misunderstanding. Every [redacted] contract has a federal truth in-lending disclosure which discloses annual percentage, finance charge, amount financed, total of...

payments, and total sale price. For compliance reasons every finance manager is trained to go over each of the boxes individually. Our deal shows the same total price including tax tittle license etc...The amount of $35,763.34 financed at 2.84% has a TOTAL finance charge of $3355.91.(noted in the box right next to the annual percentage rate)
The customer states that the .2% they felt they were overcharged will result in them paying $5400 more in finance charges. Had the annual percentage been 2.64% the customer would have paid $3112.91 in TOTAL finance charges. The difference between $3355.91 and $3112.91 is $243.00. Not $5400 as the customer calculated. We are more than willing to discuss the matter further with the customer to clear up any misunderstanding.
Initial Consumer Rebuttal /* (2000, 7, 2014/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Sherman Dodge has agreed to reimburse us for the difference in the finance charges. They will pay the amount of $243 directly to our account at the bank.
Consumer Response /* (2000, 13, 2014/05/13) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:

Customer's paperwork was sent to the Wisconsin DMV on October 24th 2016. The customer's paperwork is being processed by the Wisconsin DMV. Customer was given another 30 day driving permit until her paperwork is processed by Wisconsin DMV.

Initial Business Response /* (1000, 5, 2014/10/21) */
Please offer our apologies to the customer for this mistake. A check for the disputed amount has been sent to the bank and will be applied o the loan balance.
Consumer Response /* (-5, 14, 2014/10/29) */
PLEASE NOTE THAT...

SHERMAN AGREED TO SEND A CHECK TO THE BANK TO PAY TOWARDS THE LOAN, I REQUESTED A COPY OF THE CHECK, AS OF TODAY, I STILL HAVE NOT GOTTEN ANYTHING FROM SHERMAAN DODGE NOR HAS THE BANK RECEIVED ANY FORM OF PAYMENT. I WOULD LIKE TO KNOW WHAT THEY INTEND TO DO AT THIS POINT.
THANK YOU,
[redacted]
Business Response /* (4000, 15, 2014/11/03) */
We have sent the copy of the $4100 check that was orginally sent to the bank on October 21
Consumer Response /* (4200, 17, 2014/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I STILL DO NOT HAVE A COPY OF THE CHECK THEY MAILED TO ME. I WOULD APPRECIATE IT IF THEY CAN PLEASE SEND ME A COPY OF THE PAYMENT.
THANK YOU,
[redacted]
Business Response /* (4000, 21, 2014/11/28) */
The sent the customer a copieson both October 21 and November 17 of the of the check we sent to the bank. Not sure what else the customer requires of us at this point. Please advise
Consumer Response /* (4200, 23, 2014/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I HAVE ASKED THEM REPEATDLY TO REFUND MY EXTENED WARRANTY AS I DID NOT WANT TO PURCHASE THAT, THEY TOLD ME TWICE THAT THEY WILL CANCEL AND REFUND ME THE MONEY BACK. AS OF TODAY, I STILL HAVE NOT RECEIVED MY CANCELLATION ON THE EXTENDED WARRANTY OR MY REFUND. I REALLY NEED TO GET THIS RESOLVED FROM THE THIS DEALERSHIP, PLEASE CAN YOU HELP ME. I AM 74 YEARS OLD, AND ON LIMITED INCOME AND THESE PEOPLE CHARGED ME FOR THINGS THAT WERE NEVER EXPLAINED TO ME. PLEASE LET ME KNOW.
THANK YOU,
[redacted]
Business Response /* (4000, 25, 2014/12/22) */
sEE ATTACHED DOCS FOR PROOF INFO SENT
Business Response /* (2000, 27, 2015/01/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Mr. [redacted]Following receipt of your statement, we reached out and scheduled with you to return to the dealership to find resolution.  Please accept my apologies for any inconvenience any of this has caused.  Our goal is 100% customer satisfaction and we definitely want you to be satisfied...

with your experience with us here at Sherman Dodge.  I look forward to seeing you when you arrive.Thank you,[redacted]

I made appointment on line and by the phone 4 days in advance for 7am. I arrive 6.45am and was 2nd in line. Service advisor told me that service will take 2h ( oil change and tire rotation ) after 3 h I as manager and hi said will let you know when is done. My 10 am doctor appointment is gone now. After that my radio is locked. Another 30 min. Horrible experience!!!

Customer committed bank fraud and this is now a legal matter.

This gentleman's sister came in to purchase a vehicle. The customer needed a co-signer to get a lower interest rate. Customer called her brother and he agreed to co-sign for her. He stated that he wanted a low interest rate and to shop around. Manager spoke to potential co-signer himself to...

verify that he agreed to co-sign for a lower interest rate for his sister. When the potential banks could not come back with desired interest rate the co-signer then pulled out of the agreement. His sister purchased a vehicle on her own without him co-signing. The disputer must contact the credit bureaus himself to attempt to get inquiries removed. There was no malicious nor fraudulent activity performed at this dealership.

Ms. [redacted]Unfortunately, we are not responsible for personal belongings left in vehicles on our property after a customer leaves the premises.  It is always our goal to provide exceptional customer service for all of our guests.  Hopefully in the future, we can earn your business.[redacted]...

[redacted]

[redacted] did have his vehicle at [redacted] for repairs. Sherman Dodge's Service Director attempted to contact [redacted] to release the vehicle for repairs but was unsuccessful due to the fact it was a Saturday and [redacted] is closed. Unfortuantely, the advisor at [redacted] was not...

giving [redacted] the correct information which in turn upset [redacted]. Service Director for Sherman Dodge was directly involved in this situation and spoke to [redacted] to inform him of the issue and the Service Director also called and spoke to the advisor at [redacted]. As of Novemeber 6th, 2015 the Service Manager of Sherman Dodge contacted [redacted] and gave full release to [redacted]'s vehicle not a one time release. Nothing was done intentionally to stop [redacted] from repairing [redacted]'s vehicle. If there are any questions or concerns please feel free to contact me.
 
Thank You,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: my credit report indicates a credit check was ran by sherman in August following the check in March. Which indicates Sherman ran my credit without my authorization. The response does not solve the problem to my credit which indicates illegally running a credit check for my name. Sherman indicated they would never run a check without authorization, but this statement does not reflect my credit report which indication otherwise...this is fraudulent. I believe sherman was attempting to persuade me to purchase another vehicle after a consigned for a third party & illegally ran my credit to view score & payment history.
Sincerely,
[redacted]

The car came in for a no start problem and a recall. The recall had nothing to do with the no start problem. But after further diagnosis, we found that the PCM needed to be replaced. Once we replaced the PCM the new PCM would not communicate with the TIPM. We called the customers ext. warranty...

company and they said that if his warranty had not expired the TIPM would have been covered under his warranty. The customer did not want to pay any more money and just wanted to pick his car up. He was aware that before he picked his car up that it had multiple problems. The rest has already been discussed in his part of the letter where he paid the deductible as outlined with his extended warranty company. This is their deductible not Sherman Dodge's deductible. Then he told us that he stopped payment on the check and we told him that after doing so any further repairs and picking up his vehicle he will have to pay cash. At the time of this letter being written the customer has paid the deductible in cash and has picked his vehicle up. Thank you and I am sorry for an inconvenience or problems that this has caused the customer. Sherman Dodge

Initial Business Response /* (1000, 7, 2014/06/13) */
The customer did come in to purchase a BMW and stated he did not want financing. After he saw the BMW he said he did not want it and he began discussing other vehicles with the salesperson, including monthly payment plans. Payment...

plans are based on many elements; most importantly the customer's credit score/history.
However, we will send a letter to [redacted] to request this inquiry be removed from his record. We will send a copy of the letter to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/17) */
As previously explained, and included on the Bill of Sales you were given; the distribution of the $6500 deposit for the 3 vehicles was distributed as follows:
[redacted] $2500
[redacted] $2500
[redacted] $1500
For a total of $6500
As the...

Finance Director advised you at the time, the distribution was done this way to get the best rates/bank options based on all the credit criteria. We can resend the copies of the Bill of Sales if you need them.

Followed Chrysler's procedure for paint concerns on vehicle. Took photos and sent them to Chrysler Digital Imaging for authorization Chrysler Digital Imaging denied the repair. Per their reasoning -  based on the affected area image, the issue does not appear to be a warrantable request such as a manufacturing defect or workmanship issue. A Chrysler dealership Service Department cannot authorize this type of repair only Chrysler themselves can authorize this type of repair.

Ms. [redacted]
I know you've been working with one of my managers to find a resolution.  Please let me know if you need further assistance from me.  Our goal at Sherman Dodge is to provide transparency and excellent customer service and I would like to make sure you have received...

that in your experience with us.  We do value your business.Sincerely,
[redacted]
General Manager

[redacted]We have no problem taking care of the $1,350 as well as your gas reimbursement.  We were in the process of this when your relative created a scene and threatened one of our sales managers on our showroom floor.  Had the [redacted] not escorted your family member from the dealership,...

this would have been handled immediately.  In order for us to process the paperwork, we will need you to return to the dealership and sign off on the documents.Thank you,[redacted]

I bought a used car and a vehicle protection plan was added for $2427.00 without my consent or agreement. Although I later saw this amount listed as a service contract on the bill of sale, I thought it would mean extended coverage for maintenance.

This is a Mopar Vehicle Protection Plan called Essential Care Plus, offering 3 years of oil/lube service or 6 oil changes, whichever comes first.

I do not feel it is right to just insert extra fees on consumer's contracts without discussing it with them. The average oil change is $25-50, depending on vehicle and oil used. Six oil changes do not equal over $2,400. I overlooked this when at the dealership with all the buyer's excitement going on. Sherman Dodge took advantage of me, and added unnecessary debt to make this sale.