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Got balance transfer offerIt was interest rate until october 1stNo transfer fee eitherAlso good until and after that a transfer feeI decided to request the rest of available credit they offered of This was agreed and given *** days before expiration of no transfer feesI set up alerts for the account to my emaildays later I got AN ALERT THAT I WAS BEING CHARGED A CASH ADVANCE FEETHE ORIGINAL OFFER ACTUAL STATEMENT SAID NO FEES WITH A CONVENIENCE CHECKi CALLED OVER DAYSA CONVENIENCE CHECK NO FEE WAS MENTIONEDPROBLEM WITH IT IS WAS WHEN EACH TIME I CALLED THEY CHANGED THE INFO ON NO FEE FOR CONVENIENCE CHECKS NO FEES AND THEY DID CHANGE THE MENTION AROUND DIFFERENT TIMES OR MORE THAT I COULD NOT DO A CONVENIENCE CHECK AND HAVE NO FEES FOR DOING SOAt first they did say it was possible and then at some other time said it was not so MY FINAL CALL JULY 4TH SEEMED LIKE SOME SORT OF A JOKE TO THEM AND 'NOVA' A FEMALE ADVISOR KEPT REITERATING

I am an honorably discharged combat veteran and though USAA was all for supporting us, well no they don't careI have a American Express card which had a $limitI ran it up for my wedding in October but have NEVER missed a paymentI paid the account in full days ago and they IMMEDIATELY lowered my limit to $I called them to ask why and got some snotty woman who basically said tough st!# next thing I know I get credit monitoring alerts from all bureaus saying that my credit score just dropped from to I look up why and USAA has reported that I have a balance of nearly $150% over my limitMY BALANCE IS ZEROso I call them and they confirm that the balance is zero and blame it on all bureaus saying that all three have made the exact same mistakeBS! They have yet to fix what I truely believe is a malicious act of that snotty womanThey are liars and don't care

Spoke w/ Credit Card Service Rep*** on 07/14/@ 12:AM and she stated that since she could see in their system that the prompt stating that I was not informed about $balance transfer fee then my account should be credited for thatAlso, stated to *** that do not remember seeing that when initially signing up for the Credit CardAlso, she stated that monthly payment seemed to be high and would put in for someone to look at because that did not seem rightAlso, stated that would get a c/b on Monday about this and would most likely get a $credit & the monthly payment should be adjusted to suitable amount no higher than $
So, on 07/16/received a voicemail from *** (Senior Relations)So, when called back to speak with ***, then got *** who refused to let speak with *** because he stated that they both worked in the same department So, spoke with *** on 07/16/@ 11:AM about $transfer fee being credited back on card and informed h

In August I did a balance transfer of funds from USAA to CitiBankCitibank sent USAA a check (# ***) for an amount of $1,This check was cashed in early SeptemberThe account number that was on the check was incorrect and the amount has not been cleared from my credit card amountI have reached out to USAA 4-times to attempt to have this matter resolved and they will not look into where the funds are nowThey have cashed the check, so there is nothing further Citibank can do to stop thisUSAA has the money, they do not know where it is, and they will not post it to my account or do anything to look into this issue

After a mandatory evacuation was issued for my family because of hurricane Florence, I reach out to USAA credit card department on 9/24/to ask for some assistance because my payment was past due on my account due to the evacuation expensesI was contacted by a service representative one day after my initial call and the initial assistance I was offered was to defer my payment but I had to pay the past due amount of first to do that which I couldn't do at that timeSince I didn't have the money to do that the second option I was offered was an option to lower my payment but my account was going to be closed and reported to the credit bureau as a negative dischargedI reach out to USAA seeking help after this hurricane and the first thing they offered was conditioned on making over a dollars payment which defeats the whole purpose of needing assistance I can't believe a company like USAA who pride themselves to help the military community was not willing to help

I am a year usaa memberI received an offer for a zero percent credit card transfer which I took advantage ofUnfortunately that triggered a change to my usaa credit card and now there is no grace period whatsoever on any purchase (there had been a day grace period)This I not the industry standard and I’m shocked that USAA would resort to such a crummy practice

I am a member of USAA but they will not allow me the option to have the secured American Express card they offer other members My father was also an Air Force member I do not understand how they can legally refuse to offer a product to some members and not others I can open a securing saving account with them

I had a cash advance fee of $in August I then paid my card off several times , end of August, October - twice and in SeptemberEach time I paid the max I could through the app It would not let me pay $more than I paid This mean the card was paid off, I never carry debt on this card Usaa had charged me several times for cash advance interest claiming I have not paid off the card Even though I have paid it in full! They are not giving me any chance to avoid these feesAnd have refused to refund them claiming they are not able to I am ready to leave usaa if this is not resolved

Usaa took a payment for more then was owed on my credit card without my permissionThey would not reverse the debit and told me they would sent a check out in about two weeks

I had fraud on my bank account which paid my billsusaa credit card services revoked my american express because I had fraud and will not give me an oppertunity to resolve the issuethe continue to charge me interest on a product I can not use I am below the credit line

I recently moved to a new area and updated USAA accordinglyOn the 11th of may I contacted USAA because I needed to withdrawn a large amount of money out of the ATM to purchase a money order for a deposit on a rental house for my familyThis withdrawn required that my ATM limit be increased for the dayTo increase my limit I had to answer multiple questions to confirm myself as the account holder
The following day when trying to make a purchase at a gas station my debit card was declinedAfter reaching out to USAA my husband and I were informed that our account had been put into a credit only status which would not allow us to access our money in any wayUsaa 's estimate is that this issue will not be resolved until at least may 16th, even after we confirmed that the withdrawn was authorized
We are in a new area with no funds whatsoeverUSAA is our only funds and we cannot access them for at least daysI have a child to feed in this time and no money to buy food

I was charged interest of $that was incurred because of a payment that was not posted in a timely manner The payment had been mailed days prior to the date at which it was posted A history of delayed posting of payments is present over the last months I provided USAA with detailed information about the date that the subject payment had been mailed and prior payments that had long delays out of recent payments had long delays from the mailing date to the posting date The delays were days, days, and days I provided USAA detailed information that USPS performance cannot explain these delays

I received a email offer from USAA back in Febto open a Platimun Visa with Usaa and one of the offers was to make purchases by 5/which I made 20-purchases and I was to recieve a $credit statement days after 5/I've called times and believe I'm getting a run around I talked to a Courtney on 9/and she said I would get it on the Septstatement which I did notFiled a complaint with Usaa and received a email from *** *** and called him which went to voice mailhis number is *** ext.***

I am an yr old widow of a WWII Veteran who received Purple HeartsI had a USAA Credit card for many years which I paid in full every month usuallyAfter my husband died I was diagnosed with cancer and finances went towards medical billsUSAA has been harrassing me and treating me badly when I was unable to pay on my account- even after I had signed up with a credit consolidation service with lawyers to help me pay them!

I have requested an investigation by USAA to determine why my payments were returned by multiple checking accounts that I have linked to USAAWhen you view my account on the main page of USAA you can see the accounts I have linked to USAA with balance information of the accounts I am attempting to use to pay my balanceI have successfully used my Sun Trust account to pay bills within the past year and to transfer money to USAAUSAA has informed me the PENFED bank account returned payments for incorrect account information as well as SunTrustThe account information is not incorrect and I have recently paid my credit card bill using my SunTrust accountI now have a delinquent payment reported to my credit reportI am not sure why this error is happening when trying to pay my bill because the information is correctI have been a paying customer of USAA since These types of payment processing errors bring in huge revenue for late and returned payment and interest fees.On Dec

I have been paying my USAA Credit Card bill thru my Frost bill pay account for years My payment made in late July was received and returned because of a change in their policy that requires the digit account number For security reasons the payment notice omits the middle digits They did not notify me that my check had been returned and they have charged me interest on the payment that was made in a timely fashion I have made repeated efforts to understand what happened I made phone calls and sent emails over a period of days I made another phone call from Canada at cents a minute I was put on hold for an extended period and finally told it was my fault Today, almost weeks after I started trying to understand what happened, in Houston in the middle of a flood, I have the informationI have done business with USAA for almost years It's sad to see what they have become

My credit card was stolen and I was assured by USAA that they would investigate They credited my account the charge and was told their was nothing to worry about Now they are saying that their was no fraud on the account and are going to take money from me I have had to CANCEL my debit card because of this and eBay even stated that their was fraud and helped me re-secure my account I have been a loyal member of USAA for a decade and they have completely let me down

Called USAA on Sep and requested a deferment on my credit card payments due to hurricane Harvey A payment deferment was granted for three months Two weeks later I started receiving harassing phone calls from USAA claiming they were trying to collect a debt I explained to them, and their records confirmed, that I did indeed have a deferment The calls, approximately three per day, never stopped Then letters started arriving I have repeatedly called USAA back to resolve the issue Each time they confirm that I do indeed have a deferment Still receiving calls and letters On Nov 17, I contacted USAA again, and had confirmed yet again that I do indeed have a deferment I was informed, for the first time, that I was getting calls and letters due to the fact that the interest on the balance of my card put the card over the limit I agreed to start paying them $every two weeks to get caught up I related to them that under no circumstances were they to take mon

I pay off my balance every month in fullthey said I paid it off one day to early and I got hit with interest chargesthey refused to reimbursement mecustomer service has taken a hit

USAA issued me two credit cards with the last four digits being the same even though they were two separate credit accountsthis caused confusion when I was paying my billsone card was ultimately revoked to my surprise because I didn't realize they had the same ending account numbersso in the mean time they blocked my current account to my surpriseI called to find out why my transactions were being declined and was told to pay on my revoked card and the other account would be unblockedI did that , then still blocked, then was told to pay my auto loan to have the card unblockedI did that and card still blocked, then was told because the cards ended in the same number it was blocked I disputed that because even the automated system said there were no blocksI was told by a servicing rep that member debt solutions MAR team blocked the account and would unblock when card was paid in full I advised that was never explained to me via writing or phone, then I was told they c