we wrote balance transfer check for on 06/28/payable to [redacted] ***, in ridgewood, n.j 07450.On 7/05/2017, Wells Fargo reversed the payment ,as usaa refused to honor the balance transfer.according to mr[redacted] at usaaafter about one hour of back & forth discussion, he said that the bank was doing a review of the acct as of 6/26/& that was why the check was not honored.Our credit limit at the time was $24,& my available credit Was $12,507.00.We had a promotional offer from them thru 6/30/at 0% & balance transfer feessince they returned the check the offer has expired.this was due to no fault of ours & they refuse to honor the offer at this time.because of what they due internally,should have no bearing on us.we feel we are entitled to a balance transfer with those terms now.they refuse to honor these terms
DEAR USAA, I made a payment of $on the 12/11/It was withdrawn from my bank institution of ENT on the 12/13/As of today 12/18/I have NOT been given credit on my credit line for avaibable creditEven though USAA has received and taken my money I called customer service @ 5:00pm Mountain Standard Time and talked with a supervisor by the name of " [redacted] " who was not speaking very well for being a supervisor, was speaking ghetto Because he didn't like what I was saying he hung up the phone on me Freel free to listen to the callThis is ridiculous, so I called back again and apparently according to another supervisor " [redacted] " is a member of the exeutive team and could have lifted the hold on my money IMMEDIATELYFor an executive member to act this way is not typical for USAA which prides it self for its great customer service This is all while im trying to purchase presents for my family, and to get treated like this during this time of year AFTER my money
I disputed a credit card trasnaction on dec 28th and no one has ever contacted me or anythingI happened to log in one day and realize that they need proofSo I submitted proof of purchase even though they can clearly see the charge on the card so why would you need proof of something you can clearly see a charge for????? Today I call and it has been almost days since filing my dispute and it takes this lady almost minutes to figure out it has been closed and they supposedly sent me letters and tried to contact meShe then refused to get me a supervisorThis is all a complete lieNO ONE called or tried to contact me in any way shape or formI want this resolved
I was add it to someone's account as a joint account person I was only supposed to be added as an authorized userthe representative that helped us stated that that was all I was at an [redacted] I have contacted USAA several times to have me removed or to rectify this situation I am not able to find mass my sons bed or disabled equipment due to the fact that this outstanding charge is bringing down my credit score I have spoke with several managers they all claim they will have someone call me back and never do I have been banking with them for quite a few years and I have never had a credit card with themThe card in question has never been used by me and it does show that I never activated card and I never use the card I only made payments and I was only supposed to be added to the account is an authorized user to do so because at the time the correct account holder and I were engaged When we separated I wanted to be removed from the account and that was when the problem started I
USAA CC services deleted Reward points that could be exchanged for Cash Back to pay the balance dueThey claim they "own" the rewards program and are not obligated to inform customers when they make adjustments like eliminating points from a supposed mistake in their system which was not documented in any way with an explanation Secondly, they merged with a different CC and bank using this new CC # to charge the account before I received the CC and activated itI have no record of the new CC# because it was not sent to me and is not visible anywhere on my online account except for the last numbersI was not given the opportunity ahead of time to OPT_OUT of solicitations and selling of my info because they have already created a transaction from an auto bill pay without my permission to use the new CCI had NOT even received it yet
Usaa offered me a credit card saying I could transfer any balance I had on other credit cards and I would have 0% apr until December I accepted the offer and when I asked them to tranfer my balance from another usaa credit card to the new credit card, the refusedI replied to the USAA employee that no where in the over the phone conversation with their representative they mentioned that I could not do a usaa to usaa credit card transferThe usaa employee agreed with me but said his hands were tied Also the same thing happened when I asked to speak to a managerI belive this is a fraudulent way of doing business and selling a product What I'm asking is for USAA to transfer my previous balance to my new 0% APR credit card they issued me, and give me what they offered me when I initially excepted this offer Thank you ***
1st time about insurance and got a rude individualsI asked for an upper mg call back and never got oneI tried different times! The second time is todayI tried to pay my closed credit card a d [redacted] could not get the amount correctI asked for a supervisor and got another rep not a supervisor [redacted] took the second call and I gave her all the verification info and she did not write it down and asked me for it againI told I feel like no one listens and [redacted] proceeded to tell me I rambled the info her and told she was it going argue with me and hung up
Beginning with my May credit card statement balance due was $680.72.Of that balance due total,$26,belonged to me!Remainder of that balance due were fraud charges added to my c/c by unauthorized use! At that point I stopped using my usaa c/c and reported fraud charges to usaa! Since that date additional fraud charges added to my c/c totaling over $3000.00! Each months balance due/credits have become totally confused by usaa billing dept! Currently my Nov statement balance due total shows a $balance due owed by meThere are no purchase transactions shown on Nov statement only a balance due total($690.85) A letter was sent to usaa requesting a balance due statement with each purchase transaction printed on a statement to verify the charges of $690.85! At this time they have not responded! Several phone calls to customer service and the fraud department have not reached any satisfaction! This is a simple addition/subtraction solution,balance due from me $
on October and November of my credit card ending [redacted] was paid off and charges came backon December and total was 20, I didn't do it my credit card was in my wallet the whole time there payment made to this account but they didn't go though I have been a member of usaa for yrs the customer service is horrible lately transfer like a yoyo each time that I call today I had called a rep acuse me of the balance on the card
I have been with USAA for years on account of my military family using them for years Problem: Last year on May 25th I tried to pay my credit card bill and the payment was rejectedI was hit with a late fee and I thought I had possibly just forgotten to pay itSo I tried againWithout fail, every time I attempted to pay my bill, it would be rejected and sent back to meAttempt after attempt forced me to call USAA for assistance with this problem I was using the USAA app at first and then tried using the website, thinking that it was only an error with the appBoth failedI had always paid my bill online or through the appNo problems prior What they told me when I called: The problem is with your bank(I called my bank, spoke with tech support and my account was working fineI paid other non-USAA bills successfully) Delete the bank account you're paying from, and add it back on (did this multiple times- still failed) Every months, a bank account
My USAA card ending in [redacted] is always declining purchases or utilitiesAlwaysThis card has even declined Amazon.comSometimes and usually the excuse is nothing is declined "We show no declined authorizations, Sir." However now USAA is finally admitting it, and the excuse is "address mismatch" What the hell? I have proof the address is not mismatched, I've lived at this address for over years! This is just a blatant lie, and I know USAA only gives CCs with decent credit limits because they have zero intention of letting the customer use said credit limit! My card was locked on March 29, 2016, and yet I could not talk to anyone at USAA as the offices were closed! I ended up using my Chase card, which I was able to call them beforehand and say "please allow my gift card purchase from Amazon and Entropay", which they did whitelist in there systems! It's not difficult USAA!
I opened a "USAA Secured Platinum Visa" with USAA on Apr 21, On May 1, USAA charged an annual fee of $ USAA is to Accurately Report my Credit UsageOn accounts I have had to file a dispute with Credit Agencies to correct inaccuracies reported by USAA Apr 21, - TransUnion [redacted] (Open) - Remarks - Dispute resolved; reported by grantor Jan 21, - TransUnion [redacted] (Completed) Dispute Reasons - Accuracy: This record contains multiple inaccuraciesPlease verify the accuracy of all dataThe balance is incorrect USAA breached the contract by misreporting my information to TransUnion, because of this breach I require a refund $
Dear Revdex.com, This letter is a complaint against USAAIn this complaint, you will see that I was mislead by advertising that failed to clearly expose fees and that I was misinformed by multiple USAA representatives on the phoneAdditionally, I was avoided by USAA customer service on multiple occasions and a Senior Representative lied to meMy complaint explains how I was charged $in fees that USAA refused to refund when unsuccessfully attempted to resolve my complaint with USAA’s customer service My complaint starts when I received an advertisement in the mail regarding a USAA credit card with no interest until April of At the time, I needed cash to cover a debt and the card advertised no fees on convenienceTo verify that I had not missed anything in the letter, I called USAA and spoke with a representative who stated that there were no fees on the USAA credit card convenience checks that I received an advertisement forI had an additional question about a week later and
Spoke w/ Credit Card Service Rep [redacted] on 07/14/@ 12:AM and she stated that since she could see in their system that the prompt stating that I was not informed about $balance transfer fee then my account should be credited for thatAlso, stated to [redacted] that do not remember seeing that when initially signing up for the Credit CardAlso, she stated that monthly payment seemed to be high and would put in for someone to look at because that did not seem rightAlso, stated that would get a c/b on Monday about this and would most likely get a $credit & the monthly payment should be adjusted to suitable amount no higher than $ So, on 07/16/received a voicemail from [redacted] (Senior Relations)So, when called back to speak with ***, then got [redacted] who refused to let speak with [redacted] because he stated that they both worked in the same department So, spoke with [redacted] on 07/16/@ 11:AM about $transfer fee being credited back on card and informed h
To whom it make concern: I made a payment agreement with USAA's collection company RADIUS Global Solutions LLC (Reference Number [redacted] ) for the account ending [redacted] The settlement and payment agreement made was for $5,on September per Radius' letter On September 28th, Check number [redacted] from Bremer Bank was sent to Radius to fulfill the agreement and pay the account in fullOn October 8th I received a letter from Radius stating that the debt has been paid and the issue resolved with the Creditor / USAA(Letter can be provided upon request) On October 30th 2018, I received a bill from USAA for AMEX acct ending in stating that I owe $5,even after I paid When I call USAA No one is cordial enough to provide update on the account of guidance, they keep transferring with no resolution
USAA has been charging me cash advance fees for purchasing on coinbaseWhen I started to purchase over a year ago they were not charging these feesI actually used my USAA card because at the time they were supporting blockchain technologyI made calls to them and they blamed coinbaseI tried to contact coinbase and then after months of back and forth I realized it was USAA charging me cash advance feesI am purchasing into an application and utility token not crypto currencyHad USAA warned me or been honest in the beginning I would not of used their cardThey kept telling me it was coinbase not them adding feesI only used because they were crypto/blockchain supporters at the timeThey were even building their own crypto currencySo now they added 1000's of dollars in cash advance fees to my card over the last year Every month Im being charged some crazy high interest fee for cash advancesThey then refunded and charged back again It's such a mess I don't unders
USAA converted credit cards from a [redacted] to a ***In the process, they did not carry over the auto-payment setup we had on the accountThis resulted in our October payment not arriving on timeThis was not our fault and they subsequently refunded the late fee and acknowledged that this was not our faultHowever, USAA notified the credit reporting bureaus that we were late and has been unwilling to remove this negative reportThe negative report is hurting our credit rating and USAA is refusing to remove it on their own
I called USAA on 7/27/to pay off the entire balance on my account I asked what was owed IN TOTAL Was told $which I paid with my debit card and was cleared that day I checked my balance a few days later and it showed I had a late fee of $plus a balance of $ I called on 7/31/to complain and was told the balance of $had interest accrued and they couldn't waive the interest I paid AGAIN the $that day and they waived the $late fee A month later I get ANOTHER bill in the mail for $ I called and complained I shouldn't be charged as I paid off EVERYTHING in FULL They again said it was interest and they can't waive it I told them that I refuse to pay thisUnfortunately, now that I am trying to get a 2nd mortgage I didn't want this to show on my credit report so I called again today 12/6/and spoke with manager She claims I was not told the correct amount of what I originally owed and the interest is from "Cash Advances" whi
Comments from [redacted] USAAWe received your message about your Platinum Visa ***Our records show this account currently has a credit balance of $You may use this amount for future card purchases, request a refund check, or transfer it to a USAA checking or savings account Unfortunately, we are unable to complete the credit balance refund request via e-mailTo request a refund check or transfer the credit balance to a USAA checking or savings account, please call us at [redacted] -USAA ***), our mobile shortcut [redacted] or [redacted] - [redacted] USAA has been informed by me that I do not have a telephone nor will I use a public telephone for matters of this type for security reasons Per [redacted] , USAA We received both of your messages about your credit card balancesYou currently have credit balances of $and $You may use this amount for future card purchases, request a refund check, or transfer it to a USAA checking or savings accountTo request a refu
we wrote balance transfer check for on 06/28/payable to [redacted] ***, in ridgewood, n.j 07450.On 7/05/2017, Wells Fargo reversed the payment ,as usaa refused to honor the balance transfer.according to mr[redacted] at usaaafter about one hour of back & forth discussion, he said that the bank was doing a review of the acct as of 6/26/& that was why the check was not honored.Our credit limit at the time was $24,& my available credit Was $12,507.00.We had a promotional offer from them thru 6/30/at 0% & balance transfer feessince they returned the check the offer has expired.this was due to no fault of ours & they refuse to honor the offer at this time.because of what they due internally,should have no bearing on us.we feel we are entitled to a balance transfer with those terms now.they refuse to honor these terms
DEAR USAA, I made a payment of $on the 12/11/It was withdrawn from my bank institution of ENT on the 12/13/As of today 12/18/I have NOT been given credit on my credit line for avaibable creditEven though USAA has received and taken my money I called customer service @ 5:00pm Mountain Standard Time and talked with a supervisor by the name of " [redacted] " who was not speaking very well for being a supervisor, was speaking ghetto Because he didn't like what I was saying he hung up the phone on me Freel free to listen to the callThis is ridiculous, so I called back again and apparently according to another supervisor " [redacted] " is a member of the exeutive team and could have lifted the hold on my money IMMEDIATELYFor an executive member to act this way is not typical for USAA which prides it self for its great customer service This is all while im trying to purchase presents for my family, and to get treated like this during this time of year AFTER my money
I disputed a credit card trasnaction on dec 28th and no one has ever contacted me or anythingI happened to log in one day and realize that they need proofSo I submitted proof of purchase even though they can clearly see the charge on the card so why would you need proof of something you can clearly see a charge for????? Today I call and it has been almost days since filing my dispute and it takes this lady almost minutes to figure out it has been closed and they supposedly sent me letters and tried to contact meShe then refused to get me a supervisorThis is all a complete lieNO ONE called or tried to contact me in any way shape or formI want this resolved
I was add it to someone's account as a joint account person I was only supposed to be added as an authorized userthe representative that helped us stated that that was all I was at an [redacted] I have contacted USAA several times to have me removed or to rectify this situation I am not able to find mass my sons bed or disabled equipment due to the fact that this outstanding charge is bringing down my credit score I have spoke with several managers they all claim they will have someone call me back and never do I have been banking with them for quite a few years and I have never had a credit card with themThe card in question has never been used by me and it does show that I never activated card and I never use the card I only made payments and I was only supposed to be added to the account is an authorized user to do so because at the time the correct account holder and I were engaged When we separated I wanted to be removed from the account and that was when the problem started I
USAA CC services deleted Reward points that could be exchanged for Cash Back to pay the balance dueThey claim they "own" the rewards program and are not obligated to inform customers when they make adjustments like eliminating points from a supposed mistake in their system which was not documented in any way with an explanation Secondly, they merged with a different CC and bank using this new CC # to charge the account before I received the CC and activated itI have no record of the new CC# because it was not sent to me and is not visible anywhere on my online account except for the last numbersI was not given the opportunity ahead of time to OPT_OUT of solicitations and selling of my info because they have already created a transaction from an auto bill pay without my permission to use the new CCI had NOT even received it yet
Usaa offered me a credit card saying I could transfer any balance I had on other credit cards and I would have 0% apr until December I accepted the offer and when I asked them to tranfer my balance from another usaa credit card to the new credit card, the refusedI replied to the USAA employee that no where in the over the phone conversation with their representative they mentioned that I could not do a usaa to usaa credit card transferThe usaa employee agreed with me but said his hands were tied Also the same thing happened when I asked to speak to a managerI belive this is a fraudulent way of doing business and selling a product What I'm asking is for USAA to transfer my previous balance to my new 0% APR credit card they issued me, and give me what they offered me when I initially excepted this offer Thank you ***
1st time about insurance and got a rude individualsI asked for an upper mg call back and never got oneI tried different times! The second time is todayI tried to pay my closed credit card a d [redacted] could not get the amount correctI asked for a supervisor and got another rep not a supervisor [redacted] took the second call and I gave her all the verification info and she did not write it down and asked me for it againI told I feel like no one listens and [redacted] proceeded to tell me I rambled the info her and told she was it going argue with me and hung up
Beginning with my May credit card statement balance due was $680.72.Of that balance due total,$26,belonged to me!Remainder of that balance due were fraud charges added to my c/c by unauthorized use! At that point I stopped using my usaa c/c and reported fraud charges to usaa! Since that date additional fraud charges added to my c/c totaling over $3000.00! Each months balance due/credits have become totally confused by usaa billing dept! Currently my Nov statement balance due total shows a $balance due owed by meThere are no purchase transactions shown on Nov statement only a balance due total($690.85) A letter was sent to usaa requesting a balance due statement with each purchase transaction printed on a statement to verify the charges of $690.85! At this time they have not responded! Several phone calls to customer service and the fraud department have not reached any satisfaction! This is a simple addition/subtraction solution,balance due from me $
on October and November of my credit card ending [redacted] was paid off and charges came backon December and total was 20, I didn't do it my credit card was in my wallet the whole time there payment made to this account but they didn't go though I have been a member of usaa for yrs the customer service is horrible lately transfer like a yoyo each time that I call today I had called a rep acuse me of the balance on the card
I have been with USAA for years on account of my military family using them for years Problem: Last year on May 25th I tried to pay my credit card bill and the payment was rejectedI was hit with a late fee and I thought I had possibly just forgotten to pay itSo I tried againWithout fail, every time I attempted to pay my bill, it would be rejected and sent back to meAttempt after attempt forced me to call USAA for assistance with this problem I was using the USAA app at first and then tried using the website, thinking that it was only an error with the appBoth failedI had always paid my bill online or through the appNo problems prior What they told me when I called: The problem is with your bank(I called my bank, spoke with tech support and my account was working fineI paid other non-USAA bills successfully) Delete the bank account you're paying from, and add it back on (did this multiple times- still failed) Every months, a bank account
My USAA card ending in [redacted] is always declining purchases or utilitiesAlwaysThis card has even declined Amazon.comSometimes and usually the excuse is nothing is declined "We show no declined authorizations, Sir." However now USAA is finally admitting it, and the excuse is "address mismatch" What the hell? I have proof the address is not mismatched, I've lived at this address for over years! This is just a blatant lie, and I know USAA only gives CCs with decent credit limits because they have zero intention of letting the customer use said credit limit! My card was locked on March 29, 2016, and yet I could not talk to anyone at USAA as the offices were closed! I ended up using my Chase card, which I was able to call them beforehand and say "please allow my gift card purchase from Amazon and Entropay", which they did whitelist in there systems! It's not difficult USAA!
I opened a "USAA Secured Platinum Visa" with USAA on Apr 21, On May 1, USAA charged an annual fee of $ USAA is to Accurately Report my Credit UsageOn accounts I have had to file a dispute with Credit Agencies to correct inaccuracies reported by USAA Apr 21, - TransUnion [redacted] (Open) - Remarks - Dispute resolved; reported by grantor Jan 21, - TransUnion [redacted] (Completed) Dispute Reasons - Accuracy: This record contains multiple inaccuraciesPlease verify the accuracy of all dataThe balance is incorrect USAA breached the contract by misreporting my information to TransUnion, because of this breach I require a refund $
Dear Revdex.com, This letter is a complaint against USAAIn this complaint, you will see that I was mislead by advertising that failed to clearly expose fees and that I was misinformed by multiple USAA representatives on the phoneAdditionally, I was avoided by USAA customer service on multiple occasions and a Senior Representative lied to meMy complaint explains how I was charged $in fees that USAA refused to refund when unsuccessfully attempted to resolve my complaint with USAA’s customer service My complaint starts when I received an advertisement in the mail regarding a USAA credit card with no interest until April of At the time, I needed cash to cover a debt and the card advertised no fees on convenienceTo verify that I had not missed anything in the letter, I called USAA and spoke with a representative who stated that there were no fees on the USAA credit card convenience checks that I received an advertisement forI had an additional question about a week later and
Spoke w/ Credit Card Service Rep [redacted] on 07/14/@ 12:AM and she stated that since she could see in their system that the prompt stating that I was not informed about $balance transfer fee then my account should be credited for thatAlso, stated to [redacted] that do not remember seeing that when initially signing up for the Credit CardAlso, she stated that monthly payment seemed to be high and would put in for someone to look at because that did not seem rightAlso, stated that would get a c/b on Monday about this and would most likely get a $credit & the monthly payment should be adjusted to suitable amount no higher than $ So, on 07/16/received a voicemail from [redacted] (Senior Relations)So, when called back to speak with ***, then got [redacted] who refused to let speak with [redacted] because he stated that they both worked in the same department So, spoke with [redacted] on 07/16/@ 11:AM about $transfer fee being credited back on card and informed h
To whom it make concern: I made a payment agreement with USAA's collection company RADIUS Global Solutions LLC (Reference Number [redacted] ) for the account ending [redacted] The settlement and payment agreement made was for $5,on September per Radius' letter On September 28th, Check number [redacted] from Bremer Bank was sent to Radius to fulfill the agreement and pay the account in fullOn October 8th I received a letter from Radius stating that the debt has been paid and the issue resolved with the Creditor / USAA(Letter can be provided upon request) On October 30th 2018, I received a bill from USAA for AMEX acct ending in stating that I owe $5,even after I paid When I call USAA No one is cordial enough to provide update on the account of guidance, they keep transferring with no resolution
USAA has been charging me cash advance fees for purchasing on coinbaseWhen I started to purchase over a year ago they were not charging these feesI actually used my USAA card because at the time they were supporting blockchain technologyI made calls to them and they blamed coinbaseI tried to contact coinbase and then after months of back and forth I realized it was USAA charging me cash advance feesI am purchasing into an application and utility token not crypto currencyHad USAA warned me or been honest in the beginning I would not of used their cardThey kept telling me it was coinbase not them adding feesI only used because they were crypto/blockchain supporters at the timeThey were even building their own crypto currencySo now they added 1000's of dollars in cash advance fees to my card over the last year Every month Im being charged some crazy high interest fee for cash advancesThey then refunded and charged back again It's such a mess I don't unders
USAA converted credit cards from a [redacted] to a ***In the process, they did not carry over the auto-payment setup we had on the accountThis resulted in our October payment not arriving on timeThis was not our fault and they subsequently refunded the late fee and acknowledged that this was not our faultHowever, USAA notified the credit reporting bureaus that we were late and has been unwilling to remove this negative reportThe negative report is hurting our credit rating and USAA is refusing to remove it on their own
This company ran my credit and I did not give permission, I did not know they were pulling my credit Inquiry Date Mar 13, Mar 13,
I called USAA on 7/27/to pay off the entire balance on my account I asked what was owed IN TOTAL Was told $which I paid with my debit card and was cleared that day I checked my balance a few days later and it showed I had a late fee of $plus a balance of $ I called on 7/31/to complain and was told the balance of $had interest accrued and they couldn't waive the interest I paid AGAIN the $that day and they waived the $late fee A month later I get ANOTHER bill in the mail for $ I called and complained I shouldn't be charged as I paid off EVERYTHING in FULL They again said it was interest and they can't waive it I told them that I refuse to pay thisUnfortunately, now that I am trying to get a 2nd mortgage I didn't want this to show on my credit report so I called again today 12/6/and spoke with manager She claims I was not told the correct amount of what I originally owed and the interest is from "Cash Advances" whi
Comments from [redacted] USAAWe received your message about your Platinum Visa ***Our records show this account currently has a credit balance of $You may use this amount for future card purchases, request a refund check, or transfer it to a USAA checking or savings account Unfortunately, we are unable to complete the credit balance refund request via e-mailTo request a refund check or transfer the credit balance to a USAA checking or savings account, please call us at [redacted] -USAA ***), our mobile shortcut [redacted] or [redacted] - [redacted] USAA has been informed by me that I do not have a telephone nor will I use a public telephone for matters of this type for security reasons Per [redacted] , USAA We received both of your messages about your credit card balancesYou currently have credit balances of $and $You may use this amount for future card purchases, request a refund check, or transfer it to a USAA checking or savings accountTo request a refu