Shideler Electric, Heating & Cooling

Advertised a Credit Card with a credit of after the first purchase if made by the end of the monthDid not receive credit so I called months running each time the representivie had me hold while they researched it and each time they said it qualified for the promotion and not to make a payment as I only had a balance at the timeOn the 4th month that I call *** from the executive resolution team said the promotion would not qualify due to the wording of by and I purchased it on the last day of the monthI requested further review and she said she would send it forward and call me back next month when I did not receive a call I phoned again this time getting *** who also said he would promt "IT" for a resolution and he as the other representitives before said not to make a payment they credited me the interest and late fee that had accrued and said he would call me that Sat or Tuesday when he returnedI called to day one week past the Tuesday he said he would call

On or about April 14, I spoke with USAA underwriters regarding an application for a unsecured personal loanIt was made clear to the USAA representative responsible for taking my application that I had been carrying a significant amount of credit card debt during my time in graduate school and that I was seeking this loan to pay off my USAA credit card debt and structure the paymentsI further explained my work requires that I be bonded and the purpose of the unsecured line of credit was the payment of my outstanding credit card debt with the reasonable goal of increasing my credit score to qualify for said bonding
Upon the approval of my loan and my subsequent payment of $7,to my VISA USAA Credit Card, my credit limit was immediately dropped to $2,whereby now demonstrating that my balance to available credit was actually in a worse position then when I initiated the loan application processAdditionally, as a result of establishing the new loan my cr

I have been assessed a $late fee, which can't be waived since there has been an exception to waive another late fee this year
However, I have been a good customerI wish for them to waive this new fee since it was a honest mistake
Date of the Fee: September
Last two digits of the credit card:
USAA ID: ***

I have been trying to get a fraudulent charge removed from a credit card for Over weeksThe first line credit card support personnel have made numerous requests to the "back office" to get it taken care of with no resolution to this pointI have spent hours on the phone trying to get the issue resolvedLast week I was assured, I as have for the previous weeks, that it would be taken care of no later than Friday (August 2016)The fraudulent charge for $appeared on my credit card, which was transitioning to a new Visa card, on the 6th of JulyThat initial charge was credited on JulyOn the same day, another charge for the same amount ($309) appeared on the same card, which I was told was closedI opened another fraud case on the same dayThat is the charge that I am asking for assistance withThe case has been left open so long that a late charge.along with interest has been assessed on the accountI am concerned that the late charge will be reported to the credit

am sad I have to write you today as I usually love the service I have gotten from USAA until this past week Since Thursday, I have been getting the run around for something very simple and no one seems to be able to give me a straight answer
I spoke with a *** * on the USAA chat to do a small increase for my credit limitOnly $During the application, a FACTA came up and he then explained that I have to call the number to get removedI called the number and spoke with another USAA rep who informed me that instead of leaving open, the account was sent into a full review and she was unable to open or even check to remove the FACTA
So I had to wait to get an answer for 24/hours in which I will still have to call in to get the FACTA removed for an answerIn the meantime I was in talks with the message service on updates in which this morning 12/20, I received I would need to call back in and have the verification done to process I called this morning and was

USAA wants me to pay $for the over draft that happened because my account has been withdrawn timesone from me paying my car loan and the other one is automatic paymentI contact them via chat to solve this issue and they haven'tConsumer loan associate contact me without giving me any resolutionI want USAA to contact me with fixing this problem created by their company

While being deployed with COMDESRON THREE ONE in the South China Sea from March to August a consumer report was filed with the major credit report agencies due to an error in my USAA American Express Card automatic payment Upon return to port the bill was resolved I was not informed of the consumer report filed against me and was not given the opportunity to dispute the claims This has negatively affected my credit by points After receiving the information I informed USAA and they have been of little to no assistance in resolving this issue
This entire issue is due to multiple administrative errors on the part of USAA I have attempted on a minimum of occasions to establish automatic payments (something that is crucial as an unmarried member of the Navy) and have on every occasion been assured that my automatic payment is being processedI have never had follow on information provided, but after years of attempting to establish this most basic service I h

I have previously filed a complaint months ago and I was told it would be handledWell once again a charge on my credit card has appeared for merchandise I never recievedThey told me they would investigate and follow up with meI have heard nothingNow the charge is backI want this taken care off or I am going to a higher level such as the fdic or whoever governs banks

I have a credit card through USAAThere was a fraudulent charge on the card, and USAA notified me via text messageI immediately called their fraud report line and the initial call went very smoothly (other than being on hold 20+ mins)They said they would turn off my current card and mail me a new oneI asked for it to be sent as soon as possible and the representative offered to FedEx the cardI figured the issue was solved, but things only went down hill from there
I called again after a couple days because my new cards (specifically requested two for my wife and I) had not shown up and the fraudulent charge had not been refundedThe initial representative hung up on meAfter calling and being on hold again, a new representative said my fraud alert had not been put in the system correctly by the original representative and that they had somehow put a block on the new card (the one I was still waiting to recieve)Additionally, they were trying to charge the account they h

I purchased a mattress from Sears and ended up returning the mattress Sears never refunded the purchase to my USAA account After a month, I filed a dispute with USAA to remedy the transaction USAA investigated the transaction and initially responded with "no error occurred." The investigation didn't take into account my purchase and return receipts nor contact Sears to remedy this issue USAA advised me they were going to reverse the temporary credit of $2,on May 31, 2018; however, they reversed the credit on May 28, and sent me a notice the investigation is closed at my request I never requested the investigation to be closed I contacted them after they said "no error occurred" to appeal their decision They debited my account $2,three days prior to their stated date after I contacted them to appeal the conclusion from their investigation

Usaa offered me a credit card saying I could transfer any balance I had on other credit cards and I would have 0% apr until December I accepted the offer and when I asked them to tranfer my balance from another usaa credit card to the new credit card, the refusedI replied to the USAA employee that no where in the over the phone conversation with their representative they mentioned that I could not do a usaa to usaa credit card transferThe usaa employee agreed with me but said his hands were tied Also the same thing happened when I asked to speak to a managerI belive this is a fraudulent way of doing business and selling a product What I'm asking is for USAA to transfer my previous balance to my new 0% APR credit card they issued me, and give me what they offered me when I initially excepted this offer
Thank you
***

ive been acustomer with usaa 3yrs I had surgeries which I have had some finances difficulity I recieve a letter from them not renewing my creditcard I still have to pay my payment but cannot use my card I have other cards that iam able to use I dont understand there practies

On January 17th at 5:55PM USAA sent me an email with the title “Fraud Alert: Call USAA about your Credit Card.” I did as instructed and learned that my credit information had been compromised and multiple transactions were attempted without my authorizationAfter speaking with the representative, I was assured that all charges on the card would be reviewed and all fraudulent charges would be credited back to my account
I diligently checked my account online over the next two weeks and noticed many adjustments and credits that I could not keep track ofIn addition to the fraudulent charges, the authorized transactions were also credited because they had to be transferred to the newly issued credit card
I tried to follow along on the USAA.comwebsite and flag the charges that I thought were fraudulent but it seems there either isn’t an online process established to do soAs a result, I have had at least three separate phone conversations over the course of a month with U

Had zero due and wanted to make an extra payment then realized that the payment was for the full amount on credit cardI called right away to have it cancelled due to the large amount and that it wasnt due yet2hours later we were told that it couldnt be cancelled and the "sr advisor" hung up on usA veteran and here I thought they would have higher standards then the other credit companies,,, so wrong
Will also be moving my car insurance elsewhere!

I have been trying to get a fraudulent charge removed from a credit card for Over weeksThe first line credit card support personnel have made numerous requests to the "back office" to get it taken care of with no resolution to this pointI have spent hours on the phone trying to get the issue resolvedLast week I was assured, I as have for the previous weeks, that it would be taken care of no later than Friday (August 2016)The fraudulent charge for $appeared on my credit card, which was transitioning to a new Visa card, on the 6th of JulyThat initial charge was credited on JulyOn the same day, another charge for the same amount ($309) appeared on the same card, which I was told was closedI opened another fraud case on the same dayThat is the charge that I am asking for assistance withThe case has been left open so long that a late charge.along with interest has been assessed on the accountI am concerned that the late charge will be reported to the credit

On February 9th I tried to add my checking account on the USAA mobile appI was trying to pay my balance of dollars off before the days was up to prevent an interest charge A few days later I got an email saying that the account did not add successfully and I was charged an interest payment and dollar check return feeThey removed those chargesI tried adding my account a second time and the same thing happened yet againI spoke with a USAA customer service rep and she said that the account information was entered incorrectlyBut before that she said that the routing number was wrongWell what is it the routing number or the account number? They are trying to charge me another dollar return check fee for the account not successfully addingThis time they refused to remove the return check fee

I contacted USAA to close credit card account, however , I was told that I had some pending payments and could not close accountI waited for charges to go through I contacted USAA the other day and was passed on to at least reps and then the 5th one tells me that their credit card department is closed after going from rep to rep for almost an hourI have complained to USAA and no resolutionI dont use this credit card and still being charge for having itI want this account closed

USAA NationStar changed collectors I had automatic payments going to the collector I called USAA after seeing a late fee and they said that the late fee would be waived and that I would not be reported to any crediting agency I paid in full, advanced paid the rest of the month and started new payments to the new collector in accordance with USAA guidance I received a call within weeks saying I was late however after review while on the phone the representative saw that again it was USAA's fault and that they would again waive any late fee and not report it to any credit agency I called back several weeks later to verify no late fee and no credit report adverse action which USAA representative again guaranteed My credit report shows Jula day late charge for the account All phone conversations were documented according to the representative

My secured USAA credit card was billed an annual feeI called to ask it be waived like it had been done every year since having the cardThe secured deposit for the card that is deposited into a USAA CD that does not generate enough interest even cover the annual card fee, exclusively due to super low interest rates paid by USAAThe initial customer service rep declined to waive the feeI then asked to speak to a manager, *** ID ***, who also denied my requestI am the working poorThe $fee is costly to meCoupled with the fact that I have a good sum of money tied up arbitrarily in a super low interest bearing account, I felt I should close that secured credit card account and move my deposit money out of USAA makes the best sense for me in some waysI am taking a hit on my credit report for closing an established account but I felt neglected by USAA and couldn't afford the extra bill since the annual fee wouldn't be waivedAfter doing all this, *** then informs me I

I have spent days trying to close an account I did not authorize to be open Today I spent hours on the telephone with different customer service representatives being bounced from one department to another, being put on hold, and disconnected I was told today that the 7th customer service person would call be back---SHE DID NOTSomeone at USAA "locked" my account so no one (myself and USAA included) can access itThis was the story I was told today I cannot access my account on line, and no one at USAA can access I when I call in to the customer servicecenterI am not getting my credit card bills Everything is "locked." After a third day of this and more cutomer service representatives bouncing me around different departments I HAVE HAD ENOUGH!