USAA has been charging me cash advance fees for purchasing on coinbaseWhen I started to purchase over a year ago they were not charging these feesI actually used my USAA card because at the time they were supporting blockchain technologyI made calls to them and they blamed coinbaseI tried to contact coinbase and then after months of back and forth I realized it was USAA charging me cash advance feesI am purchasing into an application and utility token not crypto currencyHad USAA warned me or been honest in the beginning I would not of used their cardThey kept telling me it was coinbase not them adding feesI only used because they were crypto/blockchain supporters at the timeThey were even building their own crypto currencySo now they added 1000's of dollars in cash advance fees to my card over the last year Every month Im being charged some crazy high interest fee for cash advancesThey then refunded and charged back again… It's such a mess I don't unders
I have been assessed a $late fee, which can't be waived since there has been an exception to waive another late fee this year
However, I have been a good customerI wish for them to waive this new fee since it was a honest mistake
Date of the Fee: September
Last two digits of the credit card:
USAA ID: ***
am sad I have to write you today as I usually love the service I have gotten from USAA until this past week Since Thursday, I have been getting the run around for something very simple and no one seems to be able to give me a straight answer
I spoke with a *** * on the USAA chat to do a small increase for my credit limitOnly $During the application, a FACTA came up and he then explained that I have to call the number to get removedI called the number and spoke with another USAA rep who informed me that instead of leaving open, the account was sent into a full review and she was unable to open or even check to remove the FACTA
So I had to wait to get an answer for 24/hours in which I will still have to call in to get the FACTA removed for an answerIn the meantime I was in talks with the message service on updates in which this morning 12/20, I received I would need to call back in and have the verification done to process I called this morning and was
On or about April 14, I spoke with USAA underwriters regarding an application for a unsecured personal loanIt was made clear to the USAA representative responsible for taking my application that I had been carrying a significant amount of credit card debt during my time in graduate school and that I was seeking this loan to pay off my USAA credit card debt and structure the paymentsI further explained my work requires that I be bonded and the purpose of the unsecured line of credit was the payment of my outstanding credit card debt with the reasonable goal of increasing my credit score to qualify for said bonding
Upon the approval of my loan and my subsequent payment of $7,to my VISA USAA Credit Card, my credit limit was immediately dropped to $2,whereby now demonstrating that my balance to available credit was actually in a worse position then when I initiated the loan application processAdditionally, as a result of establishing the new loan my cr
I received a credit card offer in the mail from USAAThe offer stated I could transfer balances from other credit cards within a certain amount of time and recieve zero percent interest for a months There is a transfer balance fee of 3% or $whichever is greater required for each transferOn the offer it did not state anywhere you would have to pay the balance transfer fees up FRONT I received my credit card and transferred several balances, with a total of over $in transfer feesI have completed this procedure wih other companies and thought my transfer fees would be added to my balanceUSAA states on their agreement the payment is 1% and has a blanket statement of any fees charged but does not specifically state transfer feesMy first payment is 692.00, which has put me in financial hardshipUSAA tried to rectify to a degree stating I could pay half one month and the other half next month, and they will waive the late feeThey also did adjust giving me par
I received an advertisement from USAA for % APR interest on balance transfers for convenience checks posted to my account between September 1, and October 15, I called USAA to verify that this was true and they affirmed that it was, so I had them mail me a convenience check I used the check between the above dates and paid USAA $for the convenience When I received my bill, USAA started charging me interest on this credit card account, and refused to stop charging me interest Therefore, I paid the credit card down to zero so that I wouldn't have to pay interest This came at great sacrifice to me
I have a credit card through USAAThere was a fraudulent charge on the card, and USAA notified me via text messageI immediately called their fraud report line and the initial call went very smoothly (other than being on hold 20+ mins)They said they would turn off my current card and mail me a new oneI asked for it to be sent as soon as possible and the representative offered to FedEx the cardI figured the issue was solved, but things only went down hill from there
I called again after a couple days because my new cards (specifically requested two for my wife and I) had not shown up and the fraudulent charge had not been refundedThe initial representative hung up on meAfter calling and being on hold again, a new representative said my fraud alert had not been put in the system correctly by the original representative and that they had somehow put a block on the new card (the one I was still waiting to recieve)Additionally, they were trying to charge the account they h
I have spent days trying to close an account I did not authorize to be open Today I spent hours on the telephone with different customer service representatives being bounced from one department to another, being put on hold, and disconnected I was told today that the 7th customer service person would call be back---SHE DID NOTSomeone at USAA "locked" my account so no one (myself and USAA included) can access itThis was the story I was told today I cannot access my account on line, and no one at USAA can access I when I call in to the customer servicecenterI am not getting my credit card bills Everything is "locked." After a third day of this and more cutomer service representatives bouncing me around different departments I HAVE HAD ENOUGH!
I contacted USAA to close credit card account, however , I was told that I had some pending payments and could not close accountI waited for charges to go through I contacted USAA the other day and was passed on to at least reps and then the 5th one tells me that their credit card department is closed after going from rep to rep for almost an hourI have complained to USAA and no resolutionI dont use this credit card and still being charge for having itI want this account closed
Dear Revdex.com,
This letter is a complaint against USAAIn this complaint, you will see that I was mislead by advertising that failed to clearly expose fees and that I was misinformed by multiple USAA representatives on the phoneAdditionally, I was avoided by USAA customer service on multiple occasions and a Senior Representative lied to meMy complaint explains how I was charged $in fees that USAA refused to refund when unsuccessfully attempted to resolve my complaint with USAA’s customer service
My complaint starts when I received an advertisement in the mail regarding a USAA credit card with no interest until April of At the time, I needed cash to cover a debt and the card advertised no fees on convenienceTo verify that I had not missed anything in the letter, I called USAA and spoke with a representative who stated that there were no fees on the USAA credit card convenience checks that I received an advertisement forI had an additional question about a week later and
On January 17th at 5:55PM USAA sent me an email with the title “Fraud Alert: Call USAA about your Credit Card.” I did as instructed and learned that my credit information had been compromised and multiple transactions were attempted without my authorizationAfter speaking with the representative, I was assured that all charges on the card would be reviewed and all fraudulent charges would be credited back to my account
I diligently checked my account online over the next two weeks and noticed many adjustments and credits that I could not keep track ofIn addition to the fraudulent charges, the authorized transactions were also credited because they had to be transferred to the newly issued credit card
I tried to follow along on the USAA.comwebsite and flag the charges that I thought were fraudulent but it seems there either isn’t an online process established to do soAs a result, I have had at least three separate phone conversations over the course of a month with U
My secured USAA credit card was billed an annual feeI called to ask it be waived like it had been done every year since having the cardThe secured deposit for the card that is deposited into a USAA CD that does not generate enough interest even cover the annual card fee, exclusively due to super low interest rates paid by USAAThe initial customer service rep declined to waive the feeI then asked to speak to a manager, *** ID ***, who also denied my requestI am the working poorThe $fee is costly to meCoupled with the fact that I have a good sum of money tied up arbitrarily in a super low interest bearing account, I felt I should close that secured credit card account and move my deposit money out of USAA makes the best sense for me in some waysI am taking a hit on my credit report for closing an established account but I felt neglected by USAA and couldn't afford the extra bill since the annual fee wouldn't be waivedAfter doing all this, *** then informs me I
While being deployed with COMDESRON THREE ONE in the South China Sea from March to August a consumer report was filed with the major credit report agencies due to an error in my USAA American Express Card automatic payment Upon return to port the bill was resolved I was not informed of the consumer report filed against me and was not given the opportunity to dispute the claims This has negatively affected my credit by points After receiving the information I informed USAA and they have been of little to no assistance in resolving this issue
This entire issue is due to multiple administrative errors on the part of USAA I have attempted on a minimum of occasions to establish automatic payments (something that is crucial as an unmarried member of the Navy) and have on every occasion been assured that my automatic payment is being processedI have never had follow on information provided, but after years of attempting to establish this most basic service I h
My father past away back in November, I contacted usaa to close all accounts and was informed that I can’t do anything until I receive his death certificate I finally received his death certificates last month (February 2018) While I was waiting I noticed my credit score droppedI looked into it and found out usaa had was now holding me responsible for my father accountI contacted them in regards to it and they now said that “ I don’t need a death certificate” and that this is a “ shared account”I never have received any contact, email, or mail regarding this alleged account prior and even when I contacted them in the beginning non of it was ever mentioned nor brought to light I told them that it was not mine, I had no knowledge of it and they seemed sincere and were going to resolve it Since then they have continued to damage my credit and now harass me up to times a day about my recently deceased fathers accountI have disputed it with all three credit agencies and in
I purchased a mattress from Sears and ended up returning the mattress Sears never refunded the purchase to my USAA account After a month, I filed a dispute with USAA to remedy the transaction USAA investigated the transaction and initially responded with "no error occurred." The investigation didn't take into account my purchase and return receipts nor contact Sears to remedy this issue USAA advised me they were going to reverse the temporary credit of $2,on May 31, 2018; however, they reversed the credit on May 28, and sent me a notice the investigation is closed at my request I never requested the investigation to be closed I contacted them after they said "no error occurred" to appeal their decision They debited my account $2,three days prior to their stated date after I contacted them to appeal the conclusion from their investigation
Had zero due and wanted to make an extra payment then realized that the payment was for the full amount on credit cardI called right away to have it cancelled due to the large amount and that it wasnt due yet2hours later we were told that it couldnt be cancelled and the "sr advisor" hung up on usA veteran and here I thought they would have higher standards then the other credit companies,,, so wrong
Will also be moving my car insurance elsewhere!
Mr* *** of the United States Military as well a Military Vietnam Veteran, has a credit card with U S A A who at this time is in violation of the Federal Register Part II of the Federal Reserve System (12) C F R Part (226) Truth in Lending as well as G-(A) Consent Form for Over-the-Credit Limit Transactions, and the Code of Federal Regulations Title (12) Banks and Banking (226.56) , Requirements for -the-limit transaction ,Mr* *** has s credit limit of dollars, the limit was used, Mr* *** was hoping and knew this transaction was not going to go though under Federal and State law this transaction should of never went though, under the law unless you tell U S A A otherwise we will decline any transaction that cause you to go over your credit limit if you want us to authorize these transaction , you can request over-the -limit coverage, if you have over -the- limit
coverage and you go over your credit limit we will charge you a fee, even if you request over-the credit-lim
I have previously filed a complaint months ago and I was told it would be handledWell once again a charge on my credit card has appeared for merchandise I never recievedThey told me they would investigate and follow up with meI have heard nothingNow the charge is backI want this taken care off or I am going to a higher level such as the fdic or whoever governs banks
On February 9th I tried to add my checking account on the USAA mobile appI was trying to pay my balance of dollars off before the days was up to prevent an interest charge A few days later I got an email saying that the account did not add successfully and I was charged an interest payment and dollar check return feeThey removed those chargesI tried adding my account a second time and the same thing happened yet againI spoke with a USAA customer service rep and she said that the account information was entered incorrectlyBut before that she said that the routing number was wrongWell what is it the routing number or the account number? They are trying to charge me another dollar return check fee for the account not successfully addingThis time they refused to remove the return check fee
USAA has been charging me cash advance fees for purchasing on coinbaseWhen I started to purchase over a year ago they were not charging these feesI actually used my USAA card because at the time they were supporting blockchain technologyI made calls to them and they blamed coinbaseI tried to contact coinbase and then after months of back and forth I realized it was USAA charging me cash advance feesI am purchasing into an application and utility token not crypto currencyHad USAA warned me or been honest in the beginning I would not of used their cardThey kept telling me it was coinbase not them adding feesI only used because they were crypto/blockchain supporters at the timeThey were even building their own crypto currencySo now they added 1000's of dollars in cash advance fees to my card over the last year Every month Im being charged some crazy high interest fee for cash advancesThey then refunded and charged back again… It's such a mess I don't unders
I have been assessed a $late fee, which can't be waived since there has been an exception to waive another late fee this year
However, I have been a good customerI wish for them to waive this new fee since it was a honest mistake
Date of the Fee: September
Last two digits of the credit card:
USAA ID: ***
am sad I have to write you today as I usually love the service I have gotten from USAA until this past week Since Thursday, I have been getting the run around for something very simple and no one seems to be able to give me a straight answer
I spoke with a *** * on the USAA chat to do a small increase for my credit limitOnly $During the application, a FACTA came up and he then explained that I have to call the number to get removedI called the number and spoke with another USAA rep who informed me that instead of leaving open, the account was sent into a full review and she was unable to open or even check to remove the FACTA
So I had to wait to get an answer for 24/hours in which I will still have to call in to get the FACTA removed for an answerIn the meantime I was in talks with the message service on updates in which this morning 12/20, I received I would need to call back in and have the verification done to process I called this morning and was
On or about April 14, I spoke with USAA underwriters regarding an application for a unsecured personal loanIt was made clear to the USAA representative responsible for taking my application that I had been carrying a significant amount of credit card debt during my time in graduate school and that I was seeking this loan to pay off my USAA credit card debt and structure the paymentsI further explained my work requires that I be bonded and the purpose of the unsecured line of credit was the payment of my outstanding credit card debt with the reasonable goal of increasing my credit score to qualify for said bonding
Upon the approval of my loan and my subsequent payment of $7,to my VISA USAA Credit Card, my credit limit was immediately dropped to $2,whereby now demonstrating that my balance to available credit was actually in a worse position then when I initiated the loan application processAdditionally, as a result of establishing the new loan my cr
I received a credit card offer in the mail from USAAThe offer stated I could transfer balances from other credit cards within a certain amount of time and recieve zero percent interest for a months There is a transfer balance fee of 3% or $whichever is greater required for each transferOn the offer it did not state anywhere you would have to pay the balance transfer fees up FRONT I received my credit card and transferred several balances, with a total of over $in transfer feesI have completed this procedure wih other companies and thought my transfer fees would be added to my balanceUSAA states on their agreement the payment is 1% and has a blanket statement of any fees charged but does not specifically state transfer feesMy first payment is 692.00, which has put me in financial hardshipUSAA tried to rectify to a degree stating I could pay half one month and the other half next month, and they will waive the late feeThey also did adjust giving me par
I received an advertisement from USAA for % APR interest on balance transfers for convenience checks posted to my account between September 1, and October 15, I called USAA to verify that this was true and they affirmed that it was, so I had them mail me a convenience check I used the check between the above dates and paid USAA $for the convenience When I received my bill, USAA started charging me interest on this credit card account, and refused to stop charging me interest Therefore, I paid the credit card down to zero so that I wouldn't have to pay interest This came at great sacrifice to me
I have a credit card through USAAThere was a fraudulent charge on the card, and USAA notified me via text messageI immediately called their fraud report line and the initial call went very smoothly (other than being on hold 20+ mins)They said they would turn off my current card and mail me a new oneI asked for it to be sent as soon as possible and the representative offered to FedEx the cardI figured the issue was solved, but things only went down hill from there
I called again after a couple days because my new cards (specifically requested two for my wife and I) had not shown up and the fraudulent charge had not been refundedThe initial representative hung up on meAfter calling and being on hold again, a new representative said my fraud alert had not been put in the system correctly by the original representative and that they had somehow put a block on the new card (the one I was still waiting to recieve)Additionally, they were trying to charge the account they h
I have spent days trying to close an account I did not authorize to be open Today I spent hours on the telephone with different customer service representatives being bounced from one department to another, being put on hold, and disconnected I was told today that the 7th customer service person would call be back---SHE DID NOTSomeone at USAA "locked" my account so no one (myself and USAA included) can access itThis was the story I was told today I cannot access my account on line, and no one at USAA can access I when I call in to the customer servicecenterI am not getting my credit card bills Everything is "locked." After a third day of this and more cutomer service representatives bouncing me around different departments I HAVE HAD ENOUGH!
I contacted USAA to close credit card account, however , I was told that I had some pending payments and could not close accountI waited for charges to go through I contacted USAA the other day and was passed on to at least reps and then the 5th one tells me that their credit card department is closed after going from rep to rep for almost an hourI have complained to USAA and no resolutionI dont use this credit card and still being charge for having itI want this account closed
Dear Revdex.com,
This letter is a complaint against USAAIn this complaint, you will see that I was mislead by advertising that failed to clearly expose fees and that I was misinformed by multiple USAA representatives on the phoneAdditionally, I was avoided by USAA customer service on multiple occasions and a Senior Representative lied to meMy complaint explains how I was charged $in fees that USAA refused to refund when unsuccessfully attempted to resolve my complaint with USAA’s customer service
My complaint starts when I received an advertisement in the mail regarding a USAA credit card with no interest until April of At the time, I needed cash to cover a debt and the card advertised no fees on convenienceTo verify that I had not missed anything in the letter, I called USAA and spoke with a representative who stated that there were no fees on the USAA credit card convenience checks that I received an advertisement forI had an additional question about a week later and
On January 17th at 5:55PM USAA sent me an email with the title “Fraud Alert: Call USAA about your Credit Card.” I did as instructed and learned that my credit information had been compromised and multiple transactions were attempted without my authorizationAfter speaking with the representative, I was assured that all charges on the card would be reviewed and all fraudulent charges would be credited back to my account
I diligently checked my account online over the next two weeks and noticed many adjustments and credits that I could not keep track ofIn addition to the fraudulent charges, the authorized transactions were also credited because they had to be transferred to the newly issued credit card
I tried to follow along on the USAA.comwebsite and flag the charges that I thought were fraudulent but it seems there either isn’t an online process established to do soAs a result, I have had at least three separate phone conversations over the course of a month with U
My secured USAA credit card was billed an annual feeI called to ask it be waived like it had been done every year since having the cardThe secured deposit for the card that is deposited into a USAA CD that does not generate enough interest even cover the annual card fee, exclusively due to super low interest rates paid by USAAThe initial customer service rep declined to waive the feeI then asked to speak to a manager, *** ID ***, who also denied my requestI am the working poorThe $fee is costly to meCoupled with the fact that I have a good sum of money tied up arbitrarily in a super low interest bearing account, I felt I should close that secured credit card account and move my deposit money out of USAA makes the best sense for me in some waysI am taking a hit on my credit report for closing an established account but I felt neglected by USAA and couldn't afford the extra bill since the annual fee wouldn't be waivedAfter doing all this, *** then informs me I
While being deployed with COMDESRON THREE ONE in the South China Sea from March to August a consumer report was filed with the major credit report agencies due to an error in my USAA American Express Card automatic payment Upon return to port the bill was resolved I was not informed of the consumer report filed against me and was not given the opportunity to dispute the claims This has negatively affected my credit by points After receiving the information I informed USAA and they have been of little to no assistance in resolving this issue
This entire issue is due to multiple administrative errors on the part of USAA I have attempted on a minimum of occasions to establish automatic payments (something that is crucial as an unmarried member of the Navy) and have on every occasion been assured that my automatic payment is being processedI have never had follow on information provided, but after years of attempting to establish this most basic service I h
My father past away back in November, I contacted usaa to close all accounts and was informed that I can’t do anything until I receive his death certificate I finally received his death certificates last month (February 2018) While I was waiting I noticed my credit score droppedI looked into it and found out usaa had was now holding me responsible for my father accountI contacted them in regards to it and they now said that “ I don’t need a death certificate” and that this is a “ shared account”I never have received any contact, email, or mail regarding this alleged account prior and even when I contacted them in the beginning non of it was ever mentioned nor brought to light I told them that it was not mine, I had no knowledge of it and they seemed sincere and were going to resolve it Since then they have continued to damage my credit and now harass me up to times a day about my recently deceased fathers accountI have disputed it with all three credit agencies and in
I purchased a mattress from Sears and ended up returning the mattress Sears never refunded the purchase to my USAA account After a month, I filed a dispute with USAA to remedy the transaction USAA investigated the transaction and initially responded with "no error occurred." The investigation didn't take into account my purchase and return receipts nor contact Sears to remedy this issue USAA advised me they were going to reverse the temporary credit of $2,on May 31, 2018; however, they reversed the credit on May 28, and sent me a notice the investigation is closed at my request I never requested the investigation to be closed I contacted them after they said "no error occurred" to appeal their decision They debited my account $2,three days prior to their stated date after I contacted them to appeal the conclusion from their investigation
Had zero due and wanted to make an extra payment then realized that the payment was for the full amount on credit cardI called right away to have it cancelled due to the large amount and that it wasnt due yet2hours later we were told that it couldnt be cancelled and the "sr advisor" hung up on usA veteran and here I thought they would have higher standards then the other credit companies,,, so wrong
Will also be moving my car insurance elsewhere!
Mr* *** of the United States Military as well a Military Vietnam Veteran, has a credit card with U S A A who at this time is in violation of the Federal Register Part II of the Federal Reserve System (12) C F R Part (226) Truth in Lending as well as G-(A) Consent Form for Over-the-Credit Limit Transactions, and the Code of Federal Regulations Title (12) Banks and Banking (226.56) , Requirements for -the-limit transaction ,Mr* *** has s credit limit of dollars, the limit was used, Mr* *** was hoping and knew this transaction was not going to go though under Federal and State law this transaction should of never went though, under the law unless you tell U S A A otherwise we will decline any transaction that cause you to go over your credit limit if you want us to authorize these transaction , you can request over-the -limit coverage, if you have over -the- limit
coverage and you go over your credit limit we will charge you a fee, even if you request over-the credit-lim
I have previously filed a complaint months ago and I was told it would be handledWell once again a charge on my credit card has appeared for merchandise I never recievedThey told me they would investigate and follow up with meI have heard nothingNow the charge is backI want this taken care off or I am going to a higher level such as the fdic or whoever governs banks
I have a credit balance on my account ending in ***They refuse to issue refundsocial is *** ** ***
On February 9th I tried to add my checking account on the USAA mobile appI was trying to pay my balance of dollars off before the days was up to prevent an interest charge A few days later I got an email saying that the account did not add successfully and I was charged an interest payment and dollar check return feeThey removed those chargesI tried adding my account a second time and the same thing happened yet againI spoke with a USAA customer service rep and she said that the account information was entered incorrectlyBut before that she said that the routing number was wrongWell what is it the routing number or the account number? They are trying to charge me another dollar return check fee for the account not successfully addingThis time they refused to remove the return check fee