Shideler Electric, Heating & Cooling

I have had an account with USAA for over a year and a halfI have had an Amex with them for this timeI have over 15,in open credit with them
I have routinely charged and paid off my cards every month with USAA for over yearI have given USAA thousands and thousands of dollars
Last week, without my knowledge, I had a $5,payment bounceThis was despite it showing as paid and cleared on my accountThis payment bouncing, left my Amex over the limit for hours without my knowledgeI was not called or texted by USAA about this
Upon this discovery, I immediately put through the payment again for $5,and this has clearedDespite finding this out and handling it immediately, I was told my Amex was closed and will not be re-opened
I have perfect credit and have never missed a payment on my cardsI am not mid any debt consolidation program or any bankruptcy
I was on hold calling the bank for over 4-hours this week trying to find out why my card was

I have a usaa credit card they held my check for payment and charge me interestI don't like the way their credit system work seem deceptive to consumersI was not charge for interest properly on my credit cards and I want it remove

I've been a Usaa client from since I've never missed a payment or been delinquent on any of my credit cards I have to be exact I've had credit cards since when I was I've always been responsibleMy credit card limit was $3,I paid off the account in full it wasn't easy due to experiencing a total lost of our home in hurricane Maria last my sister died the same week & also divorcedIt took everything in me to payoff but it was my highest credit card & I wanted to improve my credit scoreI thought someone scammed me because I called my card to make another payment because I made a few transactions & they decreased my account to $2,Not only I'm I hurt I'm confused & I don't know why my credit card company would do this to their Loyal Client

Having banked with USAA for many years I've noticed a definite downturn in the quality of their service in recent years - this was finally demonstrated to me this month when I paid off my USAA visa card and its $balance on Aug and found on Aug the same amount was withdrawn again from my local credit union account , having detected the error I called USAA and after much discussion & several representatives USAA stated that my money could not be returned to me until business days had passed ( despite the fact that it had been withdrawn in one business day and that it was clearly an error on their part ) , I was more than irritated being that USAA had cleaned me out of all the money I had in my credit union account and would likely be facing some over draft charges from transactions made in the previous couple of days - I went back to my credit union and arranged to stop payment on the duplicate withdrawal and had my money back in the credit union account the next day When I looked online today to make sure the matter was cleared on the USAA website I found they had added insult to injury by charging me a $returned check fee ! I called USAA and urged them to drop the fee which, amazingly , they did .Lesson learned , stick with your local banks and credit unions to hell with the big banks

I had a credit card balance that I paid in fullThere were some back end interest charges that were charged to me after I paid the bill in fullI received a letter stating I owed in charges, and USAA was threatening to report me to a credit agency about interest I knew nothing aboutI paid the additional interest after finding out about itThey sent me another letter stating they reported me to a credit agency anywayWhen I pay a bill in full I expect that bill to be take care of, and I don't expect that bill to damage my credit report when I supposedly paid it off in fullThe letters from USAA were misleading, and when a client pays their bill in full, additional charges should not be appliedUSAA has lost a client of over years over dollars and cents

I have a credit card with USAA that was running a balance for some timeI decided to pay off the balance before the due dateThe next month I received a statement with interest charges of $These were charges from a cash advance interest that accrue on a daily basisI called to have these charges reversed as a courtesy as I've been paying interest on this loan for some timeThe problem that has happened with USAA is they have turned into a company that uses the word "Policy" to say customers can't be servedThey were also saying that due to Federal regulations they couldn't help a long time customer with a simple credit of $I use three different insurance loans with them and I use their banking and an IRAI've already started looking on how I want to roll over the IRA to a different company and am in the process of refinancing so that I can get my loan away from USAAIts all because of the $that they are not willing to help me out with

I originally called to make a payment to my auto loan and to my credit cardDanielle employee ID: *** could not process the payment correctly (needs to be fired.) she posted the payment to our credit card insteadI contacted the credit card department to solve the issues at handfrom then I had several employees IDS *** *** *** and then *** could not properly solve the issues at hand eithersince trying to pay these debts the solution is taking longer and longer to be resolved (completely unprofessional) therefore causing me as your consumer to continually be dinged with charges as a result of your own companythe issue has still been yet to be resolved in any timely matterI refuse to pay a double payment on the credit card accountI will make a proper payment when the current issues have been resolved

My father past away back in November, I contacted usaa to close all accounts and was informed that I can’t do anything until I receive his death certificate I finally received his death certificates last month (February 2018) While I was waiting I noticed my credit score droppedI looked into it and found out usaa had was now holding me responsible for my father accountI contacted them in regards to it and they now said that “ I don’t need a death certificate” and that this is a “ shared account”I never have received any contact, email, or mail regarding this alleged account prior and even when I contacted them in the beginning non of it was ever mentioned nor brought to light I told them that it was not mine, I had no knowledge of it and they seemed sincere and were going to resolve it Since then they have continued to damage my credit and now harass me up to times a day about my recently deceased fathers accountI have disputed it with all three credit agencies and in

I overpaid my credit card leaving me with a positive balanceI called to reaffirm that I could receive a check in the mail for this positive balanceI received my check in the mail for over dollarsHowever unknowingly the employee had charged me with a fraudulent balance transfer to a debit card that I did not authorize for the same amount as the refund as well as a balance transfer feeI called immediately as this money had been stolen from my credit card and reported the fraudulent transfer however nothing was doneThis was over weeks agoI called three times the first weekEvery day last week as well as todayIn all these phone called I was called a liar and and even accused of doing the transfer to get money, as well as the fact they don’t trust the people who answer their phones like somehow I should have known to speak to a manager for a “complicated” thing like inquiring about a check for an overpaid balanceAlso, this transfer was to a debit card, which is not po

USAA Savings Bank has been telling me that I have not been making payments dating back form 1/18-5/I have all the documentation from my bank showing that I paid $each monthThe only exception is that I made a payment over the phone by check of $in the month of MarchThese payments are because USAA and myself came to an agreement that I would make payments each month for the set amount of $

Early I became aware of a collection on my Equifax and TransUnion credit report
I contacted USAA a total of times in
They assured me they would deleted the collection but has failed to do so or even send documents proving it’s my debt8/I contacted Equifax and informed the fraud department that the account isn’t mine a representative called USAA on a Way call and we both spoke to a representative and she couldn’t provide evidence of the actual debt other than a balance under my social and nameSo after min call the USAA customers service representative said she did see a fraud alert and were I called in to dispute the validity of the accountThe representative from the Equifax fraud department stated she was sending over the police report and other supporting documents

I owned a USAA credit card ending in that had a huge fraud committed against it on 2/19/and 2/23/I found out about this fraud when I received my billing statement at the beginning of March, and reported it right awayThe amounts on 2/were $and $On 2/that $was reversed by the person who committed the fraudThe amounts on 2/were $and $After I called, that credit card was cancelled and a new credit card ending in was assigned For at least weeks no communication came from USAA I called them multiple timesWhen I received my billing statement in April , the fraud amount was still thereFinally, partial adjustments took placeBut now the $that was reversed by the person that committed the fraud is still on my account along with interest due for that $Multiple calls and emails have failed to cause an adjustment and no one has contacted me except person who has not returned my callsI want my account to re

This company prides itself on taking care of veteransAbout six months ago I was I wanted to lower my monthly bill outputI contacted USAA regarding a balance transferI have a credit score of They approved the transfer of a credit line of $dollarsWhen checking my account I noticed that each month I was being charged between $& $When I called today to find out why, representative by the name of Keith informed me that I was being charges 18% plus a prime of 13% these are loan shark ratesI am discussted right now, not to mention I have home & auto insurance with this companyOthers need to know about the misleading nature of this companyI’ll be searching for a new place to conduct my businessShame on you USAA

I have spent days trying to close an account I did not authorize to be open Today I spent hours on the telephone with different customer service representatives being bounced from one department to another, being put on hold, and disconnected I was told today that the 7th customer service person would call be back---SHE DID NOTSomeone at USAA "locked" my account so no one (myself and USAA included) can access itThis was the story I was told today I cannot access my account on line, and no one at USAA can access I when I call in to the customer servicecenterI am not getting my credit card bills Everything is "locked." After a third day of this and more cutomer service representatives bouncing me around different departments I HAVE HAD ENOUGH!

Credit card charge was disputed because of a defective productI informed USAA credit card department and the charge was reversed and than it was reinstatedThey wanted some thing in writingI informed this charge more than once with representatives from USAA about this company that would not replace a defective product and wanted to sell me the product again

I was told I could dispute a car rental booking by your rep in Customer Service 11/and was issued credit 11/for $(when in actuality the charge was for $on 11/2) from Economy Bookings I confirmed this BEFORE cancelling (which was almost a month before my trip) the car reservationThe company NEVER refunded my money (still to this day) and yet you, after receiving COPIES of cancellation from me as proof put the charge back on my account without any notice I called again yesterday and a rep assured me this would be taken care of with management

USAA CC services deleted Reward points that could be exchanged for Cash Back to pay the balance dueThey claim they "own" the rewards program and are not obligated to inform customers when they make adjustments like eliminating points from a supposed mistake in their system which was not documented in any way with an explanation
Secondly, they merged with a different CC and bank using this new CC # to charge the account before I received the CC and activated itI have no record of the new CC# because it was not sent to me and is not visible anywhere on my online account except for the last numbersI was not given the opportunity ahead of time to OPT_OUT of solicitations and selling of my info because they have already created a transaction from an auto bill pay without my permission to use the new CCI had NOT even received it yet

Beginning with my May credit card statement balance due was $680.72.Of
that balance due total,$26,belonged to me!Remainder of that balance due were fraud charges added to my c/c by unauthorized use! At that point I stopped using my usaa c/c and reported fraud charges to usaa! Since that date additional fraud charges added to my c/c totaling over $3000.00!
Each months balance due/credits have become totally confused by usaa billing dept! Currently my Nov statement balance due total shows a
$balance due owed by meThere are no purchase transactions shown on
Nov statement only a balance due total($690.85) A letter was sent to usaa requesting a balance due statement with each purchase transaction
printed on a statement to verify the charges of $690.85! At this time they have not responded! Several phone calls to customer service and the fraud department have not reached any satisfaction!
This is a simple addition/subtraction solution,balance due from me $

Harassed by USAA with computerized call hangups, and then had my credit rating damaged by them after fraud and a compromised credit card

Advertised a Credit Card with a credit of after the first purchase if made by the end of the monthDid not receive credit so I called months running each time the representivie had me hold while they researched it and each time they said it qualified for the promotion and not to make a payment as I only had a balance at the timeOn the 4th month that I call *** from the executive resolution team said the promotion would not qualify due to the wording of by and I purchased it on the last day of the monthI requested further review and she said she would send it forward and call me back next month when I did not receive a call I phoned again this time getting *** who also said he would promt "IT" for a resolution and he as the other representitives before said not to make a payment they credited me the interest and late fee that had accrued and said he would call me that Sat or Tuesday when he returnedI called to day one week past the Tuesday he said he would call