To whom it make concern:
I made a payment agreement with USAA's collection company RADIUS Global Solutions LLC (Reference Number ***) for the account ending *** The settlement and payment agreement made was for $5,on September per Radius' letter
On September 28th, Check number *** from Bremer Bank was sent to Radius to fulfill the agreement and pay the account in fullOn October 8th I received a letter from Radius stating that the debt has been paid and the issue resolved with the Creditor / USAA(Letter can be provided upon request)
On October 30th 2018, I received a bill from USAA for AMEX acct ending in stating that I owe $5,even after I paid
When I call USAA No one is cordial enough to provide update on the account of guidance, they keep transferring with no resolution
Applied online for balance transfer from Navy Federal credit card account to USAAIt was a mistake and I called them immediatelyThey denied reversal of the fundsAre going to charge 13% I've called to resolve since it happenedFroze my Credi card with Navy Federal but, USAA will take the money
About a month ago our credit card was fraudulently charged for $USAA contacted us imminently because that credit card was deactivated to start withBut it went though to our newly open cardWe handled the fraudulent charge with USAA and everything was going okayThey put the $credit onto our closed credit card and then had to transfer the credit to our new credit card to balance everything outThe very next day there was another charge FROM USAA for $(on our closed out credit card)!!! My husband and I started calling every day to every other dayAt first we were told that this happens to everyone's credit card when they are being closed out, then the stories changed and now they realized it was a screw upI have spent many hours on hold and with tons of representatives to be told the department that can handle this is closed or someone will call me back, I have never been called backToday we look at our bank account and guess what?! The $charge has been trans
I was charged more than once for the same transaction
Dispute Submitted On: 12/22/14: Dispute ID: ***
On December 20, I reviewed a transaction that was originally posted on my account twice for UGG boots purchased onlineUSAA normally flags suspicious transactions and even stopped my card from working twice when I was traveling in Ohio and MichiganBut for this particular transaction they allowed both transaction to go throughWhen I informed them of such they stated they would investigateAnd since that time have only reversed one charge while processing the other and each amount was over $One for $and another for $Instead of doing a thorough investigation this financial institution is attempting to reap benefits while committing theftThis also includes reporting incorrect information to the credit bureau implying they are providing me with credit which is inaccurate when my own money is what I utilize since it is being held by the bank in
I had my bank cards and cell phones stolen while I was in New Orleans, bank cards in totalThey assailants charged up all of the cardsI cancelled them and reported them stolen and started the process of getting the fraudlent charges offUSAA is the only one to drag their feet with itI never got a notice or email that they were working on itThe charges never lifted I called numerous times and they said it might take up to daysThe day mark comes I call again, the person in fraudulent charges departments says he'll put up as a "high priority" as they only refunded of the disputed chargesHe told me to give another weekI called again a week later as nothing had changed, the person I got this time "Diamond" told be to resubmit the entire claim of disputed charges again or they wouldn't refund the moneyThis was unacceptable to me, especially it took them about months to basically say "yea we don't know what were doing and not going to do anything about it an
As a credit card holder I am being charged interest on the unpaid balance on the credit card which I understand, but I am also being charged interest on the interest being charged for the unpaid balance The charge is listed on the card of interest on cash advances, however I have not made a cash w/d from this card since Is there a way to resolve this matter? I am getting double charged interest
usaa credit card is the most difficult credit card I have dealt with in years they block the card if you call in to make a payment and I did not have answer of or questions kept me on the phone waiting over mins extremely poor service they also miss the paper bill to be sent each month visa should cancel them so today I cancell usaa
I filed for bankruptcy back in - and included USAA in my bankruptcyThey are still reporting the account to Early Warning Systems even though it was included in the bankruptcy
I had a USAA credit card account ending in ---- ***
USAA allowed a $plus charge on my account, with a credit card ending in ---- ***!!
That is not my charge or my credit card number!!!
That is illegal!!
the problem is that usaa has removed my credit card account from my profile so that I can not see it to pay what is owed on itinstead of working with me they have been telling me they can not help me with the payment on my advantage credit card.I got a letter saying if I need help paying the card to send a letter to them so I did never heard anything backinstead I keep getting told they cannot help me nor do they want to help me with the payments to get it paid offI asked them back in dec when the first increase in the min amount took affectthey told me they raised the min amount because trump took office, and that they would not help methat was the first time I talked to sean about the matterI called again in January when the min amount jumped from dollars to dollars then the following month it jumped to over min amountI have called them dozens of times and have been hung up on been placed on hold for over an hour most recent called yesterday to see why the c
I recently tried to contact my credit card company (USAA) pertaining to credit card debt and what could be done about itAfter a few transfers and being laughed at during one interaction I was told that I could not be helped and I should try to call back laterLuckily, I made sure to record the phone conversation in its entirety and once I have completed editing said conversation it will be uploaded to social mediaI am happy to make a copy available to the Revdex.com as well
It was my understanding that credit card companies would help find methods of relief prior to an individual having to claim bankruptcy but apparently I was sadly mistaken
My credit limit with USAA has be $ 14,until Jan20, My credit limit was reduced to $ on Jan 24, They claim it was combination of usage and credit reportI have a score with *** and with *** I monitor my credit report monthly with subscriptions with *** and ***I have never been late or made minimal paymentsI pay of balances quickly I do use the USAA credit cardI had a $balance in January that I paid off before May Made $ purchase in December and paid it off in January Its a military exclusive membership only
bank ( USAA ) I was drafted in the 70's processed for service and then cancelled because of military pulling out of Vietnam My son served in the national Guard I believe that USAA is trying to get me to cancel my membership by lowering my limit from
$ 14, to $ I spoke to several people with USAA that could not explain with any detailI believe this is a
I was contacted by USAA regarding possible fraud chargesAnd yes it turned out to beSo they issued me a new card and representative said they would reverse chargesI said great because it was google supercell charges mainly of $.99, google net marble from $-$and google supercell $.99, google anghami $2.49, google mini clip $- $The charges began after I locked my card from a suspicious charge by text that I didn't give approval to on on July 29thThe charges began August 15thSo after a call from USAA on Sept 22nd, they reversed a few charges total $On Sept 24th they reversed $I have spoken with a rep several times and they always say they are going to take care of it and I will see credits 3-daysWell I have been calling for the month of October and nothingLast call October 26th, I spoke with *** at 2:pm and she was the op supervisor and I was told there was no manager over herWell still no resultsI noted young man I pr
I had a cash advance fee of $in August I then paid my card off several times , end of August, October - twice and in SeptemberEach time I paid the max I could through the app It would not let me pay $more than I paid This mean the card was paid off, I never carry debt on this card Usaa had charged me several times for cash advance interest claiming I have not paid off the card Even though I have paid it in full! They are not giving me any chance to avoid these feesAnd have refused to refund them claiming they are not able to I am ready to leave usaa if this is not resolved
My husband *** *** added me onto his USAA Credit Card ending We were under the impression I was an authorized user Since then he missed a payment, which was filed on my credit report as a late payment The card has a zero balance at this time, I have contacted USAA numerous times trying to get off the account I have been told it is not possible I am an account holder, only way off is to cancelMy husband had this card since it would not be beneficial to his credit to cancel the card I am frustrated with the fact I was not added as an authorized user I have requested proof I applied to be an account holder and was told it can't be located
Comments from *** *** USAAWe received your message about your Platinum Visa ***Our records show this account currently has a credit balance of $You may use this amount for future card purchases, request a refund check, or transfer it to a USAA checking or savings account
Unfortunately, we are unable to complete the credit balance refund request via e-mailTo request a refund check or transfer the credit balance to a USAA checking or savings account, please call us at ***-USAA ***), our mobile shortcut *** or ***-***
USAA has been informed by me that I do not have a telephone nor will I use a public telephone for matters of this type for security reasons
Per *** ***, USAA We received both of your messages about your credit card balancesYou currently have credit balances of $and $You may use this amount for future card purchases, request a refund check, or transfer it to a USAA checking or savings accountTo request a refu
Advertised a Credit Card with a credit of after the first purchase if made by the end of the monthDid not receive credit so I called months running each time the representivie had me hold while they researched it and each time they said it qualified for the promotion and not to make a payment as I only had a balance at the timeOn the 4th month that I call *** from the executive resolution team said the promotion would not qualify due to the wording of by and I purchased it on the last day of the monthI requested further review and she said she would send it forward and call me back next month when I did not receive a call I phoned again this time getting *** who also said he would promt "IT" for a resolution and he as the other representitives before said not to make a payment they credited me the interest and late fee that had accrued and said he would call me that Sat or Tuesday when he returnedI called to day one week past the Tuesday he said he would call
I have been trying to get a fraudulent charge removed from a credit card for Over weeksThe first line credit card support personnel have made numerous requests to the "back office" to get it taken care of with no resolution to this pointI have spent hours on the phone trying to get the issue resolvedLast week I was assured, I as have for the previous weeks, that it would be taken care of no later than Friday (August 2016)The fraudulent charge for $appeared on my credit card, which was transitioning to a new Visa card, on the 6th of JulyThat initial charge was credited on JulyOn the same day, another charge for the same amount ($309) appeared on the same card, which I was told was closedI opened another fraud case on the same dayThat is the charge that I am asking for assistance withThe case has been left open so long that a late charge.along with interest has been assessed on the accountI am concerned that the late charge will be reported to the credit
USAA wants me to pay $for the over draft that happened because my account has been withdrawn timesone from me paying my car loan and the other one is automatic paymentI contact them via chat to solve this issue and they haven'tConsumer loan associate contact me without giving me any resolutionI want USAA to contact me with fixing this problem created by their company
I was online www.usaa.com and was applying for a secured credit card I am trying to improve my credit I read that I would put $or more on a credit card and it would be a secured credit card so I said I would put $on a secured credit card next thing I know usaa takes out $for a $secured credit card that is not what I agreed to do I agreed to give $for a secured credit card of $ I don't need a credit card that bad I contacted customer service within an hour of noticing the $being taken out of my account and was told by customer service that I will be charged a fee for cancelling the secured credit card I just applied for it two hours ago I feel as if I was really misled
To whom it make concern:
I made a payment agreement with USAA's collection company RADIUS Global Solutions LLC (Reference Number ***) for the account ending *** The settlement and payment agreement made was for $5,on September per Radius' letter
On September 28th, Check number *** from Bremer Bank was sent to Radius to fulfill the agreement and pay the account in fullOn October 8th I received a letter from Radius stating that the debt has been paid and the issue resolved with the Creditor / USAA(Letter can be provided upon request)
On October 30th 2018, I received a bill from USAA for AMEX acct ending in stating that I owe $5,even after I paid
When I call USAA No one is cordial enough to provide update on the account of guidance, they keep transferring with no resolution
Applied online for balance transfer from Navy Federal credit card account to USAAIt was a mistake and I called them immediatelyThey denied reversal of the fundsAre going to charge 13% I've called to resolve since it happenedFroze my Credi card with Navy Federal but, USAA will take the money
About a month ago our credit card was fraudulently charged for $USAA contacted us imminently because that credit card was deactivated to start withBut it went though to our newly open cardWe handled the fraudulent charge with USAA and everything was going okayThey put the $credit onto our closed credit card and then had to transfer the credit to our new credit card to balance everything outThe very next day there was another charge FROM USAA for $(on our closed out credit card)!!! My husband and I started calling every day to every other dayAt first we were told that this happens to everyone's credit card when they are being closed out, then the stories changed and now they realized it was a screw upI have spent many hours on hold and with tons of representatives to be told the department that can handle this is closed or someone will call me back, I have never been called backToday we look at our bank account and guess what?! The $charge has been trans
I was charged more than once for the same transaction
Dispute Submitted On: 12/22/14: Dispute ID: ***
On December 20, I reviewed a transaction that was originally posted on my account twice for UGG boots purchased onlineUSAA normally flags suspicious transactions and even stopped my card from working twice when I was traveling in Ohio and MichiganBut for this particular transaction they allowed both transaction to go throughWhen I informed them of such they stated they would investigateAnd since that time have only reversed one charge while processing the other and each amount was over $One for $and another for $Instead of doing a thorough investigation this financial institution is attempting to reap benefits while committing theftThis also includes reporting incorrect information to the credit bureau implying they are providing me with credit which is inaccurate when my own money is what I utilize since it is being held by the bank in
I had my bank cards and cell phones stolen while I was in New Orleans, bank cards in totalThey assailants charged up all of the cardsI cancelled them and reported them stolen and started the process of getting the fraudlent charges offUSAA is the only one to drag their feet with itI never got a notice or email that they were working on itThe charges never lifted I called numerous times and they said it might take up to daysThe day mark comes I call again, the person in fraudulent charges departments says he'll put up as a "high priority" as they only refunded of the disputed chargesHe told me to give another weekI called again a week later as nothing had changed, the person I got this time "Diamond" told be to resubmit the entire claim of disputed charges again or they wouldn't refund the moneyThis was unacceptable to me, especially it took them about months to basically say "yea we don't know what were doing and not going to do anything about it an
As a credit card holder I am being charged interest on the unpaid balance on the credit card which I understand, but I am also being charged interest on the interest being charged for the unpaid balance The charge is listed on the card of interest on cash advances, however I have not made a cash w/d from this card since Is there a way to resolve this matter? I am getting double charged interest
usaa credit card is the most difficult credit card I have dealt with in years they block the card if you call in to make a payment and I did not have answer of or questions kept me on the phone waiting over mins extremely poor service they also miss the paper bill to be sent each month visa should cancel them so today I cancell usaa
I filed for bankruptcy back in - and included USAA in my bankruptcyThey are still reporting the account to Early Warning Systems even though it was included in the bankruptcy
I had a USAA credit card account ending in ---- ***
USAA allowed a $plus charge on my account, with a credit card ending in ---- ***!!
That is not my charge or my credit card number!!!
That is illegal!!
the problem is that usaa has removed my credit card account from my profile so that I can not see it to pay what is owed on itinstead of working with me they have been telling me they can not help me with the payment on my advantage credit card.I got a letter saying if I need help paying the card to send a letter to them so I did never heard anything backinstead I keep getting told they cannot help me nor do they want to help me with the payments to get it paid offI asked them back in dec when the first increase in the min amount took affectthey told me they raised the min amount because trump took office, and that they would not help methat was the first time I talked to sean about the matterI called again in January when the min amount jumped from dollars to dollars then the following month it jumped to over min amountI have called them dozens of times and have been hung up on been placed on hold for over an hour most recent called yesterday to see why the c
I recently tried to contact my credit card company (USAA) pertaining to credit card debt and what could be done about itAfter a few transfers and being laughed at during one interaction I was told that I could not be helped and I should try to call back laterLuckily, I made sure to record the phone conversation in its entirety and once I have completed editing said conversation it will be uploaded to social mediaI am happy to make a copy available to the Revdex.com as well
It was my understanding that credit card companies would help find methods of relief prior to an individual having to claim bankruptcy but apparently I was sadly mistaken
My credit limit with USAA has be $ 14,until Jan20, My credit limit was reduced to $ on Jan 24, They claim it was combination of usage and credit reportI have a score with *** and with *** I monitor my credit report monthly with subscriptions with *** and ***I have never been late or made minimal paymentsI pay of balances quickly I do use the USAA credit cardI had a $balance in January that I paid off before May Made $ purchase in December and paid it off in January Its a military exclusive membership only
bank ( USAA ) I was drafted in the 70's processed for service and then cancelled because of military pulling out of Vietnam My son served in the national Guard I believe that USAA is trying to get me to cancel my membership by lowering my limit from
$ 14, to $ I spoke to several people with USAA that could not explain with any detailI believe this is a
I was contacted by USAA regarding possible fraud chargesAnd yes it turned out to beSo they issued me a new card and representative said they would reverse chargesI said great because it was google supercell charges mainly of $.99, google net marble from $-$and google supercell $.99, google anghami $2.49, google mini clip $- $The charges began after I locked my card from a suspicious charge by text that I didn't give approval to on on July 29thThe charges began August 15thSo after a call from USAA on Sept 22nd, they reversed a few charges total $On Sept 24th they reversed $I have spoken with a rep several times and they always say they are going to take care of it and I will see credits 3-daysWell I have been calling for the month of October and nothingLast call October 26th, I spoke with *** at 2:pm and she was the op supervisor and I was told there was no manager over herWell still no resultsI noted young man I pr
I had a cash advance fee of $in August I then paid my card off several times , end of August, October - twice and in SeptemberEach time I paid the max I could through the app It would not let me pay $more than I paid This mean the card was paid off, I never carry debt on this card Usaa had charged me several times for cash advance interest claiming I have not paid off the card Even though I have paid it in full! They are not giving me any chance to avoid these feesAnd have refused to refund them claiming they are not able to I am ready to leave usaa if this is not resolved
My husband *** *** added me onto his USAA Credit Card ending We were under the impression I was an authorized user Since then he missed a payment, which was filed on my credit report as a late payment The card has a zero balance at this time, I have contacted USAA numerous times trying to get off the account I have been told it is not possible I am an account holder, only way off is to cancelMy husband had this card since it would not be beneficial to his credit to cancel the card I am frustrated with the fact I was not added as an authorized user I have requested proof I applied to be an account holder and was told it can't be located
Comments from *** *** USAAWe received your message about your Platinum Visa ***Our records show this account currently has a credit balance of $You may use this amount for future card purchases, request a refund check, or transfer it to a USAA checking or savings account
Unfortunately, we are unable to complete the credit balance refund request via e-mailTo request a refund check or transfer the credit balance to a USAA checking or savings account, please call us at ***-USAA ***), our mobile shortcut *** or ***-***
USAA has been informed by me that I do not have a telephone nor will I use a public telephone for matters of this type for security reasons
Per *** ***, USAA We received both of your messages about your credit card balancesYou currently have credit balances of $and $You may use this amount for future card purchases, request a refund check, or transfer it to a USAA checking or savings accountTo request a refu
Advertised a Credit Card with a credit of after the first purchase if made by the end of the monthDid not receive credit so I called months running each time the representivie had me hold while they researched it and each time they said it qualified for the promotion and not to make a payment as I only had a balance at the timeOn the 4th month that I call *** from the executive resolution team said the promotion would not qualify due to the wording of by and I purchased it on the last day of the monthI requested further review and she said she would send it forward and call me back next month when I did not receive a call I phoned again this time getting *** who also said he would promt "IT" for a resolution and he as the other representitives before said not to make a payment they credited me the interest and late fee that had accrued and said he would call me that Sat or Tuesday when he returnedI called to day one week past the Tuesday he said he would call
I have been trying to get a fraudulent charge removed from a credit card for Over weeksThe first line credit card support personnel have made numerous requests to the "back office" to get it taken care of with no resolution to this pointI have spent hours on the phone trying to get the issue resolvedLast week I was assured, I as have for the previous weeks, that it would be taken care of no later than Friday (August 2016)The fraudulent charge for $appeared on my credit card, which was transitioning to a new Visa card, on the 6th of JulyThat initial charge was credited on JulyOn the same day, another charge for the same amount ($309) appeared on the same card, which I was told was closedI opened another fraud case on the same dayThat is the charge that I am asking for assistance withThe case has been left open so long that a late charge.along with interest has been assessed on the accountI am concerned that the late charge will be reported to the credit
USAA wants me to pay $for the over draft that happened because my account has been withdrawn timesone from me paying my car loan and the other one is automatic paymentI contact them via chat to solve this issue and they haven'tConsumer loan associate contact me without giving me any resolutionI want USAA to contact me with fixing this problem created by their company
I was online www.usaa.com and was applying for a secured credit card I am trying to improve my credit I read that I would put $or more on a credit card and it would be a secured credit card so I said I would put $on a secured credit card next thing I know usaa takes out $for a $secured credit card that is not what I agreed to do I agreed to give $for a secured credit card of $ I don't need a credit card that bad I contacted customer service within an hour of noticing the $being taken out of my account and was told by customer service that I will be charged a fee for cancelling the secured credit card I just applied for it two hours ago I feel as if I was really misled