I have been yelled at and threatened today by an employee named *** in Credit Card services after I requested to speak with a manager Who informed me that her manager on duty was ***My credit card has not been working properly and I've jumped through hoops to get the problem worked outWhen the card doesn't work properly I call USAA they in turn tell me to try again having FULL knowledge that after a 3rd attempt it blocks and disables the cardThen it Flags the FRAUD departmentAfterwards I can't use the card for several days and requesting a manager is Impossible if you expect a call backI have patronized this once wonderful company and I've only received manager call backs in a year period, after requesting it mor than timesI want the CEO to receive this complaint and have someone competent communicate with me that doesn't not fall into the Philosphy that the company is always right Screaming and yelling and threatening a customer will get the response tha
I was add it to someone's account as a joint account person I was only supposed to be added as an authorized userthe representative that helped us stated that that was all I was at an *** I have contacted USAA several times to have me removed or to rectify this situation I am not able to find mass my sons bed or disabled equipment due to the fact that this outstanding charge is bringing down my credit score I have spoke with several managers they all claim they will have someone call me back and never do I have been banking with them for quite a few years and I have never had a credit card with themThe card in question has never been used by me and it does show that I never activated card and I never use the card I only made payments and I was only supposed to be added to the account is an authorized user to do so because at the time the correct account holder and I were engaged When we separated I wanted to be removed from the account and that was when the problem started I
USAA has been charging me cash advance fees for purchasing on coinbaseWhen I started to purchase over a year ago they were not charging these feesI actually used my USAA card because at the time they were supporting blockchain technologyI made calls to them and they blamed coinbaseI tried to contact coinbase and then after months of back and forth I realized it was USAA charging me cash advance feesI am purchasing into an application and utility token not crypto currencyHad USAA warned me or been honest in the beginning I would not of used their cardThey kept telling me it was coinbase not them adding feesI only used because they were crypto/blockchain supporters at the timeThey were even building their own crypto currencySo now they added 1000's of dollars in cash advance fees to my card over the last year Every month Im being charged some crazy high interest fee for cash advancesThey then refunded and charged back again… It's such a mess I don't unders
I previously had a Mastercard with USAA which was paid in full last June I had had service problems with the company and I told the representative that I was closing my accounts, most of which I did shortly thereafter I did not get a July statement In August USAA changed my Mastercard to a Visa card I did not activated the credit card, nor did I accept the changed Terms and Conditions When I called to cancel the account shortly after it was issued I was told I owed an annual fee for the account Since I never activated the card or accepted the terms of the account, I do have a contract with USAA that requires me to pay this fee but they refuse to close out by account until I pay it They have been sending me repeated collections notices and I have spoken to a manager in their collections department to no avail
We were offered over the phone a deal on 0% balance transfers When speaking with the representative, I specifically asked about future purchases on the card and if that would affect the 0% interest on the balance transfer I was assured it would not affect it and that we could make additional purchases without imperiling this deal We were then charged interest on the additional purchases even though we made a payment, because they applied the payment to the balance transfer and not new purchases What this does is essentially force us to pay down the balance transfer immediately to avoid interest on the new purchases, defeating the purpose of the deal When we contacted customer service, they said this language was in their fine print, which was not told to us over the phone, and that we should not use the card for additional purchases, which again was not mentioned with their agent This is essentially a bait and switch, leaving out very important information in their sales pi
Following an issue on my part to have USAA explain locking me out of my credit card usage They told me that my CC was compromised, I tried for day's to explain that my card had not been compromised It was no use, they did not cooperate with me at all! I was frustrated that I could not use my card, after a week I contacted them to cancel my account, that I was not interested in doing business with the companyI paid them the balance owed and assumed everything was taken care of, until I received notice from credit bureaus stating that my credit rating had plunged from to Following my research I found that USAA had reported my card was cancelled by the grantor, I was furious, I have tried repeatedly to contact USAA and have a correction made, I have not received a response to date I have worked hard to maintain excellent credit ratings
Spoke with, Jessica, Edna, Destiny and numerous others
Have a visa card from them I noticed interest charge okay no problem is prob the yearly interest on most cards, got charged again I chat they told me that's a monthly interest rate on top of the monthly fees and it will continue until debt is paidso a minimung of on top of a closed to dollars amount interest
I read a 26apr and nothing else I been ripped off by the bank institution usaaIts an insult to any veteran to conduct business with them I ask to closed the acoount
I had a credit card and have had some financial difficulties over the past couple years; however I had a payment plan with USAA for the credit card where my account was drafted each month In Jan the first payment returned and I was told the account would discharge if not made up by a certain time The payment was made up as well as a new payment plan in which they took two payments for a couple months $& $and was only supposed to take one, $This was finally corrected but the card still charged off in Feb after I did all I agreed to and was told it would be corrected I was constantly promised a call back and a resolution within days, which to this date neither one has occurred, however they continued to draft my account for the $through May I want this charge off reversed IMMEDIATELY as promised and the credit reporting corrected from that point I have no problem paying the card off but I expect USAA to do as they said they would
I applied for a credit card balance transfer to my USAA credit card in AugustI have called them several times they say they're working on it and nothing ever happens and they don't give me a time frame with us we played it they sent the payment to the wrong BankI have not receive that credit card credit and have also been paying interest on my USAA credit card for that balance transfer interest
I received information from a representativeI had no internet service to look up information on my credit card so I called USAA and they told me I only had to pay my minimum amount due and would have no interest accrued on my account I was planning on switching money from another bank account to this one to pay off the credit card BUT because I got this information I paid a part of it using the money I already had in my USAA account and figured I would transfer more money into USAA later when I had internetI figured I could just pay it off next monthNow I have a $interest fee on my accountI have been their customer for my whole lifeI have had this card since with no prior problems I know my phone conversation was recorded yet they won't even listen to it to see if they are in the wrong or if I am in the wrongI am tired of wasting my time with these corporations who have no humility,
I filed for bankruptcy back in - and included USAA in my bankruptcyThey are still reporting the account to Early Warning Systems even though it was included in the bankruptcy
I have tried several times now to resolve an issue with not receiving the rewards I earned for four (4) purchases on November made with my Signature Visa account with USSA A simple review of my Dec statement compared to my rewards statement for the same period, reveals no rewards for four(4) purchases identified on Nov I have provided this information several times to USSAIt has been acknowledged by USAA, but not correctedIt has been three billing cycles and still no rewardsThe most irritating part is USAA has provided no clear explanation as to the problem or provided a reasonable time frame for a fix or provided me with the rewards overdueIn my estimation (days-three billing cycles) is way beyond an acceptable amount of time to have this issue resolvedI have escalated with USAA and been promised answers and call backs and did not receive themI have been hung up on/calls disconnectedHave received poor customer support regarding this issue as a whole
Description of Complaint:
I paid my credit card bill on the 1st like I always do I used it on a purchase, and then at the end of the month they wanted a second paymentPlus they charged me Xtra feesI'm not making two payments in one month
USAA Advertised an month interest free card with $and 0% interest on balance transfers
The agent I spoke with when enrolling confirmed these terms
I called USAA upon receipt of the card to confirm terms of promotional interest periodRepresentative told me that was not how the card was setup I made a copy of the direct mailer sent to to me to provide to USAA
I have made phone calls and spend over hours on the phone to resolve this issue I am promised call backs and escalation but never get return communication
USAA have transferred a closed account to a Third Party administrator (TPA) called Northland Group, because of this, my settlement agreed with myself and the TPA is not reflected when USAA report on my credit reportI have called USAA multiple of times for a letter to show my account was sent to a third party for collections and they have denied my requestI also contacted the third party and they have told me that they are still under USAAIf that is the case all of the letters and agreements I have received should have USAA letter head
Credit card charges that are not warrantedKeep getting the run around about themIn about she’ll they accidentally canceled my only card, while I was inquiring about a different card in the accountLeft me with no card while I was trying to make a large payment, forced me to do a cash advance with the new card number producedPaid the balance back off quickly and before the next billing cycleSurprised me with additional charges and won’t remove but issued a credit larger than the charges for a convienence check charge(although I still hav not received these checks and it’s been months now lol) reps in the phone don’t care to look into the problem and tell me I have to pay the chargesThis is literally all their fault, I wasn’t going to do a cash advance/balance transfer like I was forced to and they charge you interest differently Han a regular card purchase for thatCan’t get any resolution out of them at this ime
About a month ago our credit card was fraudulently charged for $USAA contacted us imminently because that credit card was deactivated to start withBut it went though to our newly open cardWe handled the fraudulent charge with USAA and everything was going okayThey put the $credit onto our closed credit card and then had to transfer the credit to our new credit card to balance everything outThe very next day there was another charge FROM USAA for $(on our closed out credit card)!!! My husband and I started calling every day to every other dayAt first we were told that this happens to everyone's credit card when they are being closed out, then the stories changed and now they realized it was a screw upI have spent many hours on hold and with tons of representatives to be told the department that can handle this is closed or someone will call me back, I have never been called backToday we look at our bank account and guess what?! The $charge has been trans
Recently, I filed a dispute with Transunion in regards to my USAA American Express credit cardUSAA was reporting the account on my credit bureau twice and had an incorrect balance ($14024)On 1/30/USAA sent an update to the bureau's that removed of the duplicate accounts from my credit file, however the failed to update the correct balance and payment history on my account, but put that the updated information was as of 1/30/making it appear to other creditors that I had not made a payment on my account since September of resulting in my account being months past dueThis caused another lender to significantly reduce my credit line less then hours after the update USAA sent to the bureausI called USAA to get this resolved, I spoke with representatives from the Execuitive Resolutions Team (*** * ***Both informed me that I needed to fill out there disputes form and mail it in with a complete copy of my credit reportI informed them that I have alread
I am a current checking account and auto insurance policy holderPart of being a member of USAA is that they offer a free credit score program via Experian Last week I had received a pre-approval offer from USAA for a balance transfer card offering an attractive 0%(While my career is in Underwriting at a bank elsewhere, I understand fully that an offer or even a preselected letter never guarantees an approval.) However, the fact that they are paired with Experian to provide my credit score and report to me would lead me to think that my credit had been reviewed to send that offerWhile my credit is not perfectI do not apply for things, I have inquiryMy DTI is impeccableI have steady work history in banking over 5+ years at one bank and years at the prior oneIncome over 90k, I had a ch bk in that was discharged however, I have reestablished since and no derogatory sinceThe only negative that I have is my utilizationI only have cards, one that is $and
I have been yelled at and threatened today by an employee named *** in Credit Card services after I requested to speak with a manager Who informed me that her manager on duty was ***My credit card has not been working properly and I've jumped through hoops to get the problem worked outWhen the card doesn't work properly I call USAA they in turn tell me to try again having FULL knowledge that after a 3rd attempt it blocks and disables the cardThen it Flags the FRAUD departmentAfterwards I can't use the card for several days and requesting a manager is Impossible if you expect a call backI have patronized this once wonderful company and I've only received manager call backs in a year period, after requesting it mor than timesI want the CEO to receive this complaint and have someone competent communicate with me that doesn't not fall into the Philosphy that the company is always right Screaming and yelling and threatening a customer will get the response tha
I was add it to someone's account as a joint account person I was only supposed to be added as an authorized userthe representative that helped us stated that that was all I was at an *** I have contacted USAA several times to have me removed or to rectify this situation I am not able to find mass my sons bed or disabled equipment due to the fact that this outstanding charge is bringing down my credit score I have spoke with several managers they all claim they will have someone call me back and never do I have been banking with them for quite a few years and I have never had a credit card with themThe card in question has never been used by me and it does show that I never activated card and I never use the card I only made payments and I was only supposed to be added to the account is an authorized user to do so because at the time the correct account holder and I were engaged When we separated I wanted to be removed from the account and that was when the problem started I
USAA has been charging me cash advance fees for purchasing on coinbaseWhen I started to purchase over a year ago they were not charging these feesI actually used my USAA card because at the time they were supporting blockchain technologyI made calls to them and they blamed coinbaseI tried to contact coinbase and then after months of back and forth I realized it was USAA charging me cash advance feesI am purchasing into an application and utility token not crypto currencyHad USAA warned me or been honest in the beginning I would not of used their cardThey kept telling me it was coinbase not them adding feesI only used because they were crypto/blockchain supporters at the timeThey were even building their own crypto currencySo now they added 1000's of dollars in cash advance fees to my card over the last year Every month Im being charged some crazy high interest fee for cash advancesThey then refunded and charged back again… It's such a mess I don't unders
I previously had a Mastercard with USAA which was paid in full last June I had had service problems with the company and I told the representative that I was closing my accounts, most of which I did shortly thereafter I did not get a July statement In August USAA changed my Mastercard to a Visa card I did not activated the credit card, nor did I accept the changed Terms and Conditions When I called to cancel the account shortly after it was issued I was told I owed an annual fee for the account Since I never activated the card or accepted the terms of the account, I do have a contract with USAA that requires me to pay this fee but they refuse to close out by account until I pay it They have been sending me repeated collections notices and I have spoken to a manager in their collections department to no avail
We were offered over the phone a deal on 0% balance transfers When speaking with the representative, I specifically asked about future purchases on the card and if that would affect the 0% interest on the balance transfer I was assured it would not affect it and that we could make additional purchases without imperiling this deal We were then charged interest on the additional purchases even though we made a payment, because they applied the payment to the balance transfer and not new purchases What this does is essentially force us to pay down the balance transfer immediately to avoid interest on the new purchases, defeating the purpose of the deal When we contacted customer service, they said this language was in their fine print, which was not told to us over the phone, and that we should not use the card for additional purchases, which again was not mentioned with their agent This is essentially a bait and switch, leaving out very important information in their sales pi
Following an issue on my part to have USAA explain locking me out of my credit card usage They told me that my CC was compromised, I tried for day's to explain that my card had not been compromised It was no use, they did not cooperate with me at all! I was frustrated that I could not use my card, after a week I contacted them to cancel my account, that I was not interested in doing business with the companyI paid them the balance owed and assumed everything was taken care of, until I received notice from credit bureaus stating that my credit rating had plunged from to Following my research I found that USAA had reported my card was cancelled by the grantor, I was furious, I have tried repeatedly to contact USAA and have a correction made, I have not received a response to date I have worked hard to maintain excellent credit ratings
Spoke with, Jessica, Edna, Destiny and numerous others
Have a visa card from them I noticed interest charge okay no problem is prob the yearly interest on most cards, got charged again I chat they told me that's a monthly interest rate on top of the monthly fees and it will continue until debt is paidso a minimung of on top of a closed to dollars amount interest
I read a 26apr and nothing else I been ripped off by the bank institution usaaIts an insult to any veteran to conduct business with them I ask to closed the acoount
I had a credit card and have had some financial difficulties over the past couple years; however I had a payment plan with USAA for the credit card where my account was drafted each month In Jan the first payment returned and I was told the account would discharge if not made up by a certain time The payment was made up as well as a new payment plan in which they took two payments for a couple months $& $and was only supposed to take one, $This was finally corrected but the card still charged off in Feb after I did all I agreed to and was told it would be corrected I was constantly promised a call back and a resolution within days, which to this date neither one has occurred, however they continued to draft my account for the $through May I want this charge off reversed IMMEDIATELY as promised and the credit reporting corrected from that point I have no problem paying the card off but I expect USAA to do as they said they would
I applied for a credit card balance transfer to my USAA credit card in AugustI have called them several times they say they're working on it and nothing ever happens and they don't give me a time frame with us we played it they sent the payment to the wrong BankI have not receive that credit card credit and have also been paying interest on my USAA credit card for that balance transfer interest
I received information from a representativeI had no internet service to look up information on my credit card so I called USAA and they told me I only had to pay my minimum amount due and would have no interest accrued on my account I was planning on switching money from another bank account to this one to pay off the credit card BUT because I got this information I paid a part of it using the money I already had in my USAA account and figured I would transfer more money into USAA later when I had internetI figured I could just pay it off next monthNow I have a $interest fee on my accountI have been their customer for my whole lifeI have had this card since with no prior problems I know my phone conversation was recorded yet they won't even listen to it to see if they are in the wrong or if I am in the wrongI am tired of wasting my time with these corporations who have no humility,
I filed for bankruptcy back in - and included USAA in my bankruptcyThey are still reporting the account to Early Warning Systems even though it was included in the bankruptcy
I have tried several times now to resolve an issue with not receiving the rewards I earned for four (4) purchases on November made with my Signature Visa account with USSA A simple review of my Dec statement compared to my rewards statement for the same period, reveals no rewards for four(4) purchases identified on Nov I have provided this information several times to USSAIt has been acknowledged by USAA, but not correctedIt has been three billing cycles and still no rewardsThe most irritating part is USAA has provided no clear explanation as to the problem or provided a reasonable time frame for a fix or provided me with the rewards overdueIn my estimation (days-three billing cycles) is way beyond an acceptable amount of time to have this issue resolvedI have escalated with USAA and been promised answers and call backs and did not receive themI have been hung up on/calls disconnectedHave received poor customer support regarding this issue as a whole
Description of Complaint:
I paid my credit card bill on the 1st like I always do I used it on a purchase, and then at the end of the month they wanted a second paymentPlus they charged me Xtra feesI'm not making two payments in one month
USAA Advertised an month interest free card with $and 0% interest on balance transfers
The agent I spoke with when enrolling confirmed these terms
I called USAA upon receipt of the card to confirm terms of promotional interest periodRepresentative told me that was not how the card was setup I made a copy of the direct mailer sent to to me to provide to USAA
I have made phone calls and spend over hours on the phone to resolve this issue I am promised call backs and escalation but never get return communication
USAA have transferred a closed account to a Third Party administrator (TPA) called Northland Group, because of this, my settlement agreed with myself and the TPA is not reflected when USAA report on my credit reportI have called USAA multiple of times for a letter to show my account was sent to a third party for collections and they have denied my requestI also contacted the third party and they have told me that they are still under USAAIf that is the case all of the letters and agreements I have received should have USAA letter head
Credit card charges that are not warrantedKeep getting the run around about themIn about she’ll they accidentally canceled my only card, while I was inquiring about a different card in the accountLeft me with no card while I was trying to make a large payment, forced me to do a cash advance with the new card number producedPaid the balance back off quickly and before the next billing cycleSurprised me with additional charges and won’t remove but issued a credit larger than the charges for a convienence check charge(although I still hav not received these checks and it’s been months now lol) reps in the phone don’t care to look into the problem and tell me I have to pay the chargesThis is literally all their fault, I wasn’t going to do a cash advance/balance transfer like I was forced to and they charge you interest differently Han a regular card purchase for thatCan’t get any resolution out of them at this ime
About a month ago our credit card was fraudulently charged for $USAA contacted us imminently because that credit card was deactivated to start withBut it went though to our newly open cardWe handled the fraudulent charge with USAA and everything was going okayThey put the $credit onto our closed credit card and then had to transfer the credit to our new credit card to balance everything outThe very next day there was another charge FROM USAA for $(on our closed out credit card)!!! My husband and I started calling every day to every other dayAt first we were told that this happens to everyone's credit card when they are being closed out, then the stories changed and now they realized it was a screw upI have spent many hours on hold and with tons of representatives to be told the department that can handle this is closed or someone will call me back, I have never been called backToday we look at our bank account and guess what?! The $charge has been trans
Recently, I filed a dispute with Transunion in regards to my USAA American Express credit cardUSAA was reporting the account on my credit bureau twice and had an incorrect balance ($14024)On 1/30/USAA sent an update to the bureau's that removed of the duplicate accounts from my credit file, however the failed to update the correct balance and payment history on my account, but put that the updated information was as of 1/30/making it appear to other creditors that I had not made a payment on my account since September of resulting in my account being months past dueThis caused another lender to significantly reduce my credit line less then hours after the update USAA sent to the bureausI called USAA to get this resolved, I spoke with representatives from the Execuitive Resolutions Team (*** * ***Both informed me that I needed to fill out there disputes form and mail it in with a complete copy of my credit reportI informed them that I have alread
I am a current checking account and auto insurance policy holderPart of being a member of USAA is that they offer a free credit score program via Experian Last week I had received a pre-approval offer from USAA for a balance transfer card offering an attractive 0%(While my career is in Underwriting at a bank elsewhere, I understand fully that an offer or even a preselected letter never guarantees an approval.) However, the fact that they are paired with Experian to provide my credit score and report to me would lead me to think that my credit had been reviewed to send that offerWhile my credit is not perfectI do not apply for things, I have inquiryMy DTI is impeccableI have steady work history in banking over 5+ years at one bank and years at the prior oneIncome over 90k, I had a ch bk in that was discharged however, I have reestablished since and no derogatory sinceThe only negative that I have is my utilizationI only have cards, one that is $and