Shideler Electric, Heating & Cooling

I had two visa credit cards with USAA with 50,dollars in creditI wanted to take out the new 2.5% visa cardI was told by the service rep to deactivate one of my cards with a 25K credit limit in order to roll over the new credit limit to the new cardI got a 2K limit on the new cardUSAA refused to roll over my credit limit to the new cardAs a result, I had to move over 45,dollars of credit card business to ***I called six months later to see if can be corrected per advice from another service rep, they only raised it to 6,limit, which is far from the 25k they promised and a hard hit on my credit reportI still can't use the cardI use to do over 50,dollars of business with USAA a year through cards, house and cars, today it's now zeroI have now found that *** and *** is more pro veteran than USAA

I received a credit card offer in the mail from USAAThe offer stated I could transfer balances from other credit cards within a certain amount of time and recieve zero percent interest for a months There is a transfer balance fee of 3% or $whichever is greater required for each transferOn the offer it did not state anywhere you would have to pay the balance transfer fees up FRONT I received my credit card and transferred several balances, with a total of over $in transfer feesI have completed this procedure wih other companies and thought my transfer fees would be added to my balanceUSAA states on their agreement the payment is 1% and has a blanket statement of any fees charged but does not specifically state transfer feesMy first payment is 692.00, which has put me in financial hardshipUSAA tried to rectify to a degree stating I could pay half one month and the other half next month, and they will waive the late feeThey also did adjust giving me par

*** ***/ *** *** *** *** / USAA : I made two purchases on my Visa# closed***/ New *** $dated10/19/2nd 11/07/$Both items were *** Fuel Tank, and were order with Part # out of my *** Owners Manual, Only need UNIT) The first received was a Brags/Stratton, and obviously not correct***s investigated and finally told me they changed the pt#With the correct part #, I ordered pt 2, and was told to hold wrong pt tell correct received Correct order 11/07/again on VisaNew Fuel Tank holes (too secure too Frame) did Not alignI returned Both on Dec.05, UPS, & I Filed Dispute so no miss inforSince 12/05/16, Visa has Made Major changes to my Acct: 8-$ Debit/Credits Posted to my Visa, Change my Dispute Claim To FRAUD, Cancelled and Re-Issued Visa Card, And Most recent, sent me two separate Lttrsdated Janof additional Debits&/or Credits Visa is Changing My VisaPlease Note; Each person I had con

My wife and I are on the US Government list to avoid receiving uninvited credit card offers Earlier this year or last year (or 2016), I called USAA to get auto and home insurance quotes Not long after that call, I received an offer for their credit card I called USAA to say I was on the pre-screen with the US Government and they should not have solicited my business "Please put me on your opt-out" l asked Today I got a second offer for a USAA credit card Will you help me stop them from continuing this solicitation?!!
Thank you,
*** ***

I opened a "USAA Secured Platinum Visa" with USAA on Apr 21, On May 1, USAA charged an annual fee of $
USAA is to Accurately Report my Credit UsageOn accounts I have had to file a dispute with Credit Agencies to correct inaccuracies reported by USAA
Apr 21, - TransUnion *** (Open) - Remarks - Dispute resolved; reported by grantor
Jan 21, - TransUnion *** (Completed) Dispute Reasons - Accuracy: This record contains multiple inaccuraciesPlease verify the accuracy of all dataThe balance is incorrect
USAA breached the contract by misreporting my information to TransUnion, because of this breach I require a refund $

My husband *** *** added me onto his USAA Credit Card ending We were under the impression I was an authorized user Since then he missed a payment, which was filed on my credit report as a late payment The card has a zero balance at this time, I have contacted USAA numerous times trying to get off the account I have been told it is not possible I am an account holder, only way off is to cancelMy husband had this card since it would not be beneficial to his credit to cancel the card I am frustrated with the fact I was not added as an authorized user I have requested proof I applied to be an account holder and was told it can't be located

March of I bought a photo booth which would be used for wedding/party/events etc The system was designed by one individual who had to provide training for the booth to work He never provided the training I had split the cost of the booth between credit card companies Wells Fargo and USAA Wells Fargo investigation was very thorough and they sided in my favor USAA didn't ask any questions and didn't understand the dispute and refused to look at my documentation and handed a ruling that had nothing to do with the dispute USAA said I could submit Wells Fargo's findings and would get back to me in 3-bizdays to let me know if they would re-open my case I submitted Wells Fargo's ruling and called again on Oct I have tried calling several times and nothing has been resolved nor will the persons involved call me back to let me know where the case stands

I set up auto payment and for this USAA failed to collect its paymentsafter trying to pay the amount several times but was unsuccessful, USAA still submitted a delinquency notice to the credit bureau, knocking down my near perfect credit to an number that I have never seen before in my lifeI contacted them several times regarding this even after the payment issue was remedied and yet not a single person in customer service want to help and instead a level of unprofessionalism and a lack of knowledge has prevented this situation from being remediedI have never been late before, and have made payments 100% of the time

I have been a customer of this bank for several years and have/now continued to deal with incompetent bank employeesI notified this bank of fraudulent actives on two joint bank accountsThe initial day of phone calls to close these joint accounts were on April 16th of this year which took three times to complete the requestPhone conversation history of April 16th is as follows: 1st contact (mins sec) phone call was disconnected and the employee never called back, 2nd contact (mins sec) again phone call disconnected and was never called back, 3rd contact (hour mins sec) again phone disconnected and never called back, 4th (hours mins sec)Finally the last duration, I was able to open separate accounts and instructed the employee to close the joint accountEmployee informed me that hours of inactively for the joint accounts to be closedOn the phone, the employee and myself agreed the accounts were to close by the end of business the next day April

When Hurricane Harvey passed through Houston my house was partially flooded requiring me to purchase the new tile to repair the damageI had to move out of the house to affect the repairsI notified them of my change of address, but they still sent the bill to the wrong addressHence, I never received the bill
The following month, USAA charged me interest for not paying the previous bill that I never receivedWhen I talked to customer service, I was told the interest is NON-NEGOTIABLEI have paid all other rightful charges and closed my accountThey have continued to add interest to the amount due and continue to bill me

On November/1/I went to Kroger located at Interstate Boulevard in Horn Lake, MS around 2:pm - 2:pmI went to the customer service desk to have $taken off of my card to avoid using an ATM multiple timesThe customer service representative informed me that my card did NOT go through and was declinedI asked her to try it again, and she didIt declined a second timeI stepped outside and contacted my bank, my bank showed that the money had gone thru and that I needed to contact KrogerI did contact Kroger and was informed by the store manager at the time (same date around 4:pm) that their system was messed up and that it would be refunded as soon as their system came back upIt is now November/29/and I just received a message from USAA stating that I would not be refunded the money because the transaction went through and I was given the money on November/1/This is entirely incorrect, if the security team at Kroger were to look at their cameras,

I filed a claim in with USAA in regards to a purchase of a Chevy Tracker that I made using their American Express credit card The tracker was a total bust and broke down on the way homeThe merchant refused to provide any service or refunds so I filed a claim on the credit card with Chase and USAA as I split the purchase payment between two cards Chase resolved their investigation and refunded my money within the same week USAA has still not refunded my money over months laterI have filed two claims, sent a hand written letter over, filed a Revdex.com claim and they still refuse to resolve it because they claim that it is the merchants issue to fix I don't pay the merchant money every year for years to be their customer, I pay USAA and I expect to be respected and treated properly as their customer When I call in, the anwser is always the same, some mystery department that has not phone number or managers is handling it and still investigationUNACCEPTABLE

Filled out an application for a credit card with 'USAA and forgot to add my SS number but when I caught it I called it and gave them the number and they talked to me again to verify and in a few days I got my new cardthen I called in to activate the card and was switched for over an hour from one person to another and finally they said they could not activate my card without a copy of my SS cardONE SERVICE REP EVEN ASKED ME TO TAKE A PIC AND SEND OVER MY SMART PHONE< WHAT SECURTIY IS THAT...THAT ALL GOES UP IN THE CLOUDThey sent a notice that they needed SS copy almost same time they sent card but they never said we have to have this before we can activate a card
I have life insurance with this company and they have my ss number on my policy anyway alreadyWas interested in buying auto & home too before I got treated this wayNow I am rethinking the life insurance

I would like to register a complaint with USAA disputes (Case # ***) I have tried many times to get my case resolved
On April 4, I charged $as a depositI cancelled the transaction about a month later and disputed the transaction USAA reversed the transaction and credited my account After the reversal, the doctors office produced a contract disputing my claim to USAA and the transaction was rules in their favor and the money was returned to the merchant
Afterwards, I produced additional documentation to the merchant and the final ruling was in my favor
Here is the timeline:
April 4, 2018- $charged to Merchant
July 8, - $disputed and reversed by USAA ($credited to my account)
August 9, Ruled against me and reversed back to Merchant ($reversed and given back to Merchant)
October 23, Ruled in my favor, $should have been returned to me at this point, but I have not received the money as of tod

I am an yr old widow of a WWII Veteran who received Purple HeartsI had a USAA Credit card for many years which I paid in full every month usuallyAfter my husband died I was diagnosed with cancer and finances went towards medical billsUSAA has been harrassing me and treating me badly when I was unable to pay on my account- even after I had signed up with a credit consolidation service with lawyers to help me pay them!

I received a email offer from USAA back in Febto open a Platimun Visa with Usaa and one of the offers was to make purchases by 5/which I made 20-purchases and I was to recieve a $credit statement days after 5/I've called times and believe I'm getting a run around I talked to a Courtney on 9/and she said I would get it on the Septstatement which I did notFiled a complaint with Usaa and received a email from *** *** and called him which went to voice mailhis number is *** ext.***

They did not change my due date and sent my account to collections which I was told the "due " would fall at the end of the monthThis action by *** has effective my credit score

Unable to get a fair payment arrangement with credit card issuer The card issuer is adding additional fees although a payment arrangement is needed to catch up one late payment

Bottom line: multiple times the entire account balance was automatically paid for by my bank account, costing me thousands of dollars over the last few months, and not at my authorizationNo funds were refunded
I initially called their support, and was told that the funds would be refunded to my bank account within a few daysThat didn't happenI called back and received a new support person, and was told that whoever I talked to couldn't have authorized a refundWe spoke to this new support person and their manager, and they assured us that the balance wouldn't be paid in full again through automatic withdrawalAnother month went by and the same exact thing happenedThis time my wife called themThe guy on the phone told her that he wasn't surprised that this happenedThat the automatic pay system and burned him as well, and he had learned from this experience to set it to manual payment onlineTHIS FROM THE FREAKING SUPPORT GUYSo we set the payment to manual, and we're

In January 2016, I purchased tickets using my USAA credit card from *** *** for my husband, myself and my daughter to go to Las Vegas in November I received the tickets for my daughter and I electronically I never received my husbands ticket I called repeatedly and was given different excuses about the ticket In October 2016, I had to purchase a second ticket from my husband using my *** Federal credit card for the same trip Spirit charged both my credit cards but only sent me one ticket I have gone round and round with USAA and their claims resolution process and have not been able to get this resolved I provided them copies of both the USAA and *** bank statements showing the charges for my husbands ticket for the same trip on the same dates Every time I call USAA I am passed between Dispute Resolutions, Executive Resolutions and whom ever answers the phone that day I have spoken to everyone at USAA except the CEO Stuart Parker about this issue