Shideler Electric, Heating & Cooling

the problem is that usaa has removed my credit card account from my profile so that I can not see it to pay what is owed on itinstead of working with me they have been telling me they can not help me with the payment on my advantage credit card.I got a letter saying if I need help paying the card to send a letter to them so I did never heard anything backinstead I keep getting told they cannot help me nor do they want to help me with the payments to get it paid offI asked them back in dec when the first increase in the min amount took affectthey told me they raised the min amount because trump took office, and that they would not help methat was the first time I talked to sean about the matterI called again in January when the min amount jumped from dollars to dollars then the following month it jumped to over min amountI have called them dozens of times and have been hung up on been placed on hold for over an hour most recent called yesterday to see why the c

I had a USAA credit card account ending in ---- ***
USAA allowed a $plus charge on my account, with a credit card ending in ---- ***!!
That is not my charge or my credit card number!!!
That is illegal!!

We recently opened a credit card with USAA under a month no interest agreement When we called to discuss the issue of being charged the interest we were sent to a conflict resolution manager who refused to help She said we opened it in the wrong name, which by the way was the military member We were told this would be expedited to a higher manager due to the misleading credit card offer That was over a week ago and we have not heard back We thought this company took care of their members but we've had better treatment from every other credit card we own

On 10-12-I contacted USAA to activate my membershipI opened savings and checking accounts plus was approved for a credit cardOn 10-15-I called back in response to emails that I received from them about needing information from meI was transferred to many different people and had to go through their awful security check for each person and they were for the most part impatient and nastyI could not get any answers and they refused to let me speak to a customer service managerI tried to call back again on 10-16-with a similar experience Every attempted call took over an hour I then got a letter saying that they needed a copy of a utility bill to prove my address as otherwise my accounts would be closed as of 11-4-I faxed my land line phone bill on10-26-which I saw on my online account had been receivedThe reason that I got the credit card was because it does not charge transaction fees for purchases out of the country and I am going on a trip over Thanksgiv

I called USAA on 7/27/to pay off the entire balance on my account I asked what was owed IN TOTAL Was told $which I paid with my debit card and was cleared that day I checked my balance a few days later and it showed I had a late fee of $plus a balance of $ I called on 7/31/to complain and was told the balance of $had interest accrued and they couldn't waive the interest I paid AGAIN the $that day and they waived the $late fee A month later I get ANOTHER bill in the mail for $ I called and complained I shouldn't be charged as I paid off EVERYTHING in FULL They again said it was interest and they can't waive it I told them that I refuse to pay thisUnfortunately, now that I am trying to get a 2nd mortgage I didn't want this to show on my credit report so I called again today 12/6/and spoke with manager
She claims I was not told the correct amount of what I originally owed and the interest is from "Cash Advances" whi

Credit card charge was disputed because of a defective productI informed USAA credit card department and the charge was reversed and than it was reinstatedThey wanted some thing in writingI informed this charge more than once with representatives from USAA about this company that would not replace a defective product and wanted to sell me the product again

*** ***/ *** *** *** *** / USAA : I made two purchases on my Visa# closed***/ New *** $dated10/19/2nd 11/07/$Both items were *** Fuel Tank, and were order with Part # out of my *** Owners Manual, Only need UNIT) The first received was a Brags/Stratton, and obviously not correct***s investigated and finally told me they changed the pt#With the correct part #, I ordered pt 2, and was told to hold wrong pt tell correct received Correct order 11/07/again on VisaNew Fuel Tank holes (too secure too Frame) did Not alignI returned Both on Dec.05, UPS, & I Filed Dispute so no miss inforSince 12/05/16, Visa has Made Major changes to my Acct: 8-$ Debit/Credits Posted to my Visa, Change my Dispute Claim To FRAUD, Cancelled and Re-Issued Visa Card, And Most recent, sent me two separate Lttrsdated Janof additional Debits&/or Credits Visa is Changing My VisaPlease Note; Each person I had con

A credit card application was submitted on the phone based on a letter received In the application process the representative was asked multiple times to verify that the card offered a 0% interest rate for year Upon card receipt the terms appeared to differ from the agreed upon terms Customer service was called A customer service rep, ***, noted that the 0% applied to purchase Brenda, represented as an Executive Team member, again verified that the 0% rate applied to purchases Once the card was used and interest was applied customer service reps noted that the card did not have a 0% rate, that calls recording the application process and the customer service encounter were not available For all calls, both my husband and I were listening Today I was surprised when reps could clearly identify the rate, note that the 0% rate applied only to a spouse and offer a solution of opening another card, then paying a 3% transfer fee, which would be waived, but a again with no

I opened a secured credit card with the last four *** on October 24, through USAAUSAA held the deposit in a CD with the last four On November 13, USAA closed the secured credit card with the last four *** before any useI am placing a formal grievance that my $2,deposit has not yet been returnedI was previously told on November 14, by associate *** that she enlisted the help of several supervisors, and that the refund would be handled ASAPOn November 19, I called in was told by an associate that my check had been mailed, and that I should have it by the end of the weekI started a chat November 26, and I was told by chat associate Peter R that the funds were not yet released and no check has been sentI need MY money back

We have several accounts with USAA and have been members for over yearsWe recently ran into some financial issues and were unable to pay on one of our accountsWe went into collections and sa payment arrangement and have been paying on the loan for monthsUSAA took a credit card I have and closed it out even though it was current and paid regularlyThere was no warningThey have also denied us online access to our other accounts and stated we can use the mobile lapplication but the issue with that is we are unable to print out any documents, insurance cards or view certain items i\within our accountsMy husband and I both tried, over serveral days, to contact them with the number provided on the screenEach time we called we were told that we needed to speak to someone in the accounts access department and would be placed on holdI was on hold for over mins and my husband was put on hold for over an hour and halfNo one ever came back on the lineI feel a

Incorrectly reporting a collection to major credit bureausI asked for validation and they sent me a copy of contract, which indeed had incorrect information and nothing elseI asked for proper validation including that they are allowed to collect the debt and the amount correct and statementsThe company replied that this is validation enoughThe information being reported is inaccurate and negatively affecting my credit

My wife and I are on the US Government list to avoid receiving uninvited credit card offers Earlier this year or last year (or 2016), I called USAA to get auto and home insurance quotes Not long after that call, I received an offer for their credit card I called USAA to say I was on the pre-screen with the US Government and they should not have solicited my business "Please put me on your opt-out" l asked Today I got a second offer for a USAA credit card Will you help me stop them from continuing this solicitation?!!
Thank you,
*** ***

USAA has repeatedly sent my credit card information to a business, ABCMOUSE.com (that I have never done business with)This business continues to charge my card on a monthly basisI have notified USAA of this fraudulent activity several times, yet they refuse to stop sending my information to ABCMOUSE.comSeveral replacement credit cards have been issued since the beginning of However USAA provides this new credit card number to the fraudulent business each time

Hello,
I have been a USAA member for years, my father is a US Army Vietnam veteran also a USAA member for 30+ yearsI swore into the US Marine Corps in June of and shipped to Quantico VA for Active Duty Service training, my orders were received on Aug 11th and I reported as ordered to OCS on Sept 9th Unfortunately after weeks I was injured and medically discharged from from the Marine Corps Active duty training and received orders to return home and instructions for line of duty benefitsThat is the background of my service to our country (I wish I was still there)
By all interpretation I find of the Service members Civil Relief Act of 2003, it clear that as stated
"Upon receipt of notice, creditors must retroactively reduce the
interest rate on servicemember’s debts as of the date on which
the servicemember was called to military service, in the case
of a reservist or inductee, the day on which the servicemember
received his or her orders"(S

Received an email from USAA regarding a solicitation for my USAA VISA credit card A link included with the email stated "If you have a USAA credit card, we'll remove the interest on any purchase or cash advances this week." I called USAA to confirm the offer and was eventually informed that the interest free offer includes purchases and cash advances and the interest free period was for months I immediately took advantage of the USAA VISA credit card offer However, on the next billing cycle I was charged interest I telephoned USAA and eventually spoke with Lori, employee #*** I expressed objection to the interest charges and Lori indicated that she would not honor the advertised interest offer for cash advances She was curt and obstinate I do have screen shots of the above described email and attached link These screen shots were previously sent to USAA

USAA owes me a $statement credit per a credit card promotional offerI have a voicemail saved from May 31, from USAA stating they owe me this $creditI have been working with them since January to resolve this issueAfter significant run-around, I finally contacted their executive resolution (ER) on July 2ndThey promised action which hasn't happenedI called back July and was again promised action which hasn't happenedOn Aug I spoke to another person in ER who promised to investigate and call a week laterShe never calledI called back Aug and left a voicemail for herNo replyI called back Aug and left another voicemail for herNo replyI called back Sep and received her voicemail again then transferred to another member of their credit card ERHe confirmed this is a "major issue" impacting many customers, and I'm on the list of affected customers and should receive the credit in 2-billing cyclesI highly doubt this is the case else th

Last year I received a promotion, via email for a 0% APR for 12-months from USAA, on balance transfersI Clicked on the promotion, went through the online process, then had the balance transferred.This past, week, I saw on my end of the year statement, that I was charged a transfer fee, which I expected, but that I was also charged over $in interestOn December 31st, I called USAA, spoke with ***, to notify him of the issue, and was told that "No Offer had ever been sent to me"Later they said that the promotional email they Had sent was not valid I had a supervisor (***) call me back, who basically stated the same thingHowever just recently, they have sent me the Same exact offerI told them that that would be a mistake through the online process, for allowing me to believe and proceed with the promotionThey then asked me for proof that I received the offer (a year-old email) and I told them that I no longer had it, but that I have received the same email multip

Hello! I made a purchase with *** New York 1-***-***-*** order number *** on 3/8/for a handbag for $after receiving the handbag I noticed it was too small so I sent it back on March 19, which was scanned by the USPS 1-***-***-*** tracking number *** the Postal Service is saying it's nothing they can do because they can not find the packageI file a dispute with My credit union but they won't refund my card because they stated the Post Office is reliableSo basically all of these companies are trying to make me responsible for a product I shipped backMy credit Union phone number is ***-***-*** My USAA number is *** Login In info is *** pin#***I just want this problem solved it's been going on for monthsI shouldn't have to pay for merchandise that I no longer have

My credit limit with USAA has be $ 14,until Jan20, My credit limit was reduced to $ on Jan 24, They claim it was combination of usage and credit reportI have a score with *** and with *** I monitor my credit report monthly with subscriptions with *** and ***I have never been late or made minimal paymentsI pay of balances quickly I do use the USAA credit cardI had a $balance in January that I paid off before May Made $ purchase in December and paid it off in January Its a military exclusive membership only
bank ( USAA ) I was drafted in the 70's processed for service and then cancelled because of military pulling out of Vietnam My son served in the national Guard I believe that USAA is trying to get me to cancel my membership by lowering my limit from
$ 14, to $ I spoke to several people with USAA that could not explain with any detailI believe this is a

I made a payment to my credit account for about $USD on July 31st The payment was taken from my checking and immediately reflected in my credit card balance on my account The next day I noticed the money was still taken from my account but that it was no longer applied to my credit payment I spoke to a rep (*** ***) for an hour and she let me know USAA is experiencing glitches in their payment system and it would be resolved by the next morning, she also confirmed the payment had not been applied and I was owed this money I call again the following day and spoke to a service rep *** who was hostile and told me I was not owed any money, she hung up on me I eventually spoke to the executive resolution team after getting "disconnected" times They let me know there is a glitch, and that getting my credit for the amount will take 2-business days, meanwhile my balance is due in days The bank took my money from my account and didn't apply it to my credit