Shideler Electric, Heating & Cooling

On May 2016, I called and spoke with a representative about a cancellation of my credit card that I did not need or useDuring the so-called recorded conversation, representative used deceptive, unethical, and scare tactic to influence my decision based on a lieThis is by far the worst thing I ever heard from all my years with USAA and very unprofessionalWhat is this Payday lender business now? So please explain to me how my personal decision on the account which is paid in full, can be questioned to such extent, and treated so unethically? If a person asked you for a loan they could not afford you would tell them NO! So why am I being questioned on my own personal decision; which USAA is telling me lies about some BS security or credit score crapUnethical business practice and deception need to stop violating and influencing customer?decisions based on lies

I made a payment on December 8th for my monthly payment of $41.00,I paid more and instead paid $to help me get my payments paid offThen on December 11th I seen my bill on the couch and forgot I had paid it, so I made a second payment of $50.00! When I explained to them that I made a mistake and not only did I pay $on December 11th but that I had also paid my monthly payment ( which is $41.00) on December 8th! When I ask them to refund the money of $they said NO that they don’t refund any money ! When I said I had made a mistake and that I live paycheck to paycheck and the extra payment would put me negative on my bank account, which would then make or other payments to other bills go negative, they said NO! So I am making a complaint as I’m human and people make mistakes ! Also other companies that have received an extra payment over the years, all said they were sorry for the inconvenience and would be happy to refund the money! This is ridiculous that people

I was add it to someone's account as a joint account person I was only supposed to be added as an authorized userthe representative that helped us stated that that was all I was at an *** I have contacted USAA several times to have me removed or to rectify this situation I am not able to find mass my sons bed or disabled equipment due to the fact that this outstanding charge is bringing down my credit score I have spoke with several managers they all claim they will have someone call me back and never do I have been banking with them for quite a few years and I have never had a credit card with themThe card in question has never been used by me and it does show that I never activated card and I never use the card I only made payments and I was only supposed to be added to the account is an authorized user to do so because at the time the correct account holder and I were engaged When we separated I wanted to be removed from the account and that was when the problem started I

Credit card charges that are not warrantedKeep getting the run around about themIn about she’ll they accidentally canceled my only card, while I was inquiring about a different card in the accountLeft me with no card while I was trying to make a large payment, forced me to do a cash advance with the new card number producedPaid the balance back off quickly and before the next billing cycleSurprised me with additional charges and won’t remove but issued a credit larger than the charges for a convienence check charge(although I still hav not received these checks and it’s been months now lol) reps in the phone don’t care to look into the problem and tell me I have to pay the chargesThis is literally all their fault, I wasn’t going to do a cash advance/balance transfer like I was forced to and they charge you interest differently Han a regular card purchase for thatCan’t get any resolution out of them at this ime

Two issues I had reported an unauthorized charge on my credit cardUSAA required me to respond to a message They then sent a credit card to my home by FedEx without my authorization while I am traveling I got them to cancel the card but they will not send me a replacement by reglar mail because they have screwed up my account I do not understand why the customer should have to suffer for an employee's mistakeWhile on the line I tried to get information on their Rewards program because it is not available on their app I wanted to view what is available and how many points are needed Representative *** would not mail or provide me the information because she did not agree with the security the prior rep had verified This request should not have required verification as no security was involved I would like a replacement card sent and to be mailed information on options for redeeming the rewards program

My husband is active duty military and we file for our military benefits the SCRA on our USAA credit cardMy husband already applied for it when we first moved to our new PCS station in and it was applied to our car loans at the time, but they didn’t apply it to our credit card we have through themSo I reapplied for it in June and now they are saying we don’t qualify for it even though we have already done it on two of our loans through them and my husband is still active duty military

I called USAA on November 2, at 3:PMI notified them that my USAA American Express credit card that was supposed to be earning 5% cash back on gasoline purchases was only earning 1% cash back on my rewards summaryAfter speaking with customer service for over hours, they opened a case to have IT investigate why I was not receiving the proper amount and to correct the issueThey mentioned they would need 1-billing cycles in order to complete their investigation and get back to meTwo billing cycles have now passed with no update from USAAMy rewards balance has not been corrected and my credit card continues to receive the improper amount of cash back

Received an email for a new credit card offering a 0% introductory APR on purchases and balance transfers until September 1, I clicked on the link in the email offer and was redirected to the USAA site While navigating through the steps there was no mention of other credit cards available However once I received the credit card in the mail and started the process of a balance transfer and that is when I noticed this was not the credit card offered in the email I simply wanted the 0% offer and the new credit card does not give me that option The first time I called in June to resolve this issue their was a "ticket" created to discover why the email link did not send me to the correct card offer It was upon talking to the first representative that it was discovered there were multiple tabs to click on for various card offerings The card I was applying for was not on the first tab obviously, as I ended up with a different card than what was stated in the email The sec

On April 16, I received a text from USAA asking whether I made a $700+ credit card purchase to Pep BoysI texted back "N" and then called them and reviewed all charges and to report my CC fraudulentUSAA sent me a new cc but the $700+ amount from Pep Boys was transferred over to my new card
I have called USAA a total of times (total of minutes / 7+ hours) since to try to get this amount removed
Apparently, the customer service agents can't make any correction to my purchasesInstead, I have been told numerous times that a report has been made to the Advisors (back end department) and that someone will get back with me in 24-hours(I can’t tell you how many times I have heard that someone will get back with me in 24-hours) I have spoken to numerous customer service agents and supervisors who say they don't have these "advisors" direct lines therefore can only email a requestI am routinely transferred between the Fraud, CC (credit card), Security, and even the

I jave done everything to shpw thst my credit catd had fraud on it but they stilll wrote it off on their taxes and admit it was unsutjorixed use but wont take off my ctedot reportsTjeu know I am fisabled veteran that was on a inpatient PTSD CLINIC and still eont take off crecit because gjey know I am vetetan thst jas PTSF
They know veterans with PTSD do not argue so they don't want to put a extra minute for a psgriptI did everything with FCTA, IDENTITU THEFT.OTG AND ALL CREDIT AgenciesThey are big banking and they lie about helping military

On or around May or June I was contacted by USAA about some potentially fraudulent activity on one of my credit cards and that I needed to contact them about it to verify if I had made those charges I contacted USAA immediately after I received the alerts and talked to the fraud department about the issue and they came to the conclusion that I had been a victim of fraud and that I would be taken care The card was going to be canceled, and all charges were going to be removed from the card and I had nothing to worry about I live in Lawton, Oklahoma, and USAA expedited a card to Connecticut and that’s when I started asking questions as to why they sent one there when my address is in Oklahoma and they could not give me any solid answers The reason I bring this up is USAA charges $to expedite a card to you and when they told me they would remove all charges that were made on the card but they did not remove the fees such as the $expedited fee to Connecticut So,

I disputed a credit card trasnaction on dec 28th and no one has ever contacted me or anythingI happened to log in one day and realize that they need proofSo I submitted proof of purchase even though they can clearly see the charge on the card so why would you need proof of something you can clearly see a charge for?????
Today I call and it has been almost days since filing my dispute and it takes this lady almost minutes to figure out it has been closed and they supposedly sent me letters and tried to contact meShe then refused to get me a supervisorThis is all a complete lieNO ONE called or tried to contact me in any way shape or formI want this resolved

USAA is not reporting a closed off account correctly to credit bureausEach bureau has different reporting showing upOne bureau shows payments made well after the account was paid offI have contact via their website, email and written mail and have not received responseA representative FINALLY left me a voicemail, and I have returned calls and left voicemails four days and have yet to hear from the rep again

I contacted USAA to close credit card account, however , I was told that I had some pending payments and could not close accountI waited for charges to go through I contacted USAA the other day and was passed on to at least reps and then the 5th one tells me that their credit card department is closed after going from rep to rep for almost an hourI have complained to USAA and no resolutionI dont use this credit card and still being charge for having itI want this account closed

I informed USAA credit card that a fraudulent charge was on my credit card for tow separate charges of over $from an overseas merchant in china named PAYPAL *S*** I sent them my paypal which is a business record showing that I did not purchase any items over $(which I have never done either my paypal or USAA Visa) This dismissed the one charge but the other charge they are siding with PAYPAL *S*** stating that they provided documentation that this transaction was authorized by me Tellingly, they never sent me anything by mail with this so called documentation and when I tried to access the information from their website it showed an "error"

I made numerous attempts to make my credit card paymentMy bank had issues running it so I tried times with no successI called on 9-25-to make my credit card payment and told it was closedI was only 30days past due with no warning of them deciding to close the cardthey took my deposit and just closed the account I haven't received anything stating thisIf they want to close it that's fineBut I will need it removed form my report since they closed with out any notice of letting me know

DEAR USAA,
I made a payment of $on the 12/11/It was withdrawn from my bank institution of ENT on the 12/13/As of today 12/18/I have NOT been given credit on my credit line for avaibable creditEven though USAA has received and taken my money I called customer service @ 5:00pm Mountain Standard Time and talked with a supervisor by the name of "***" who was not speaking very well for being a supervisor, was speaking ghetto Because he didn't like what I was saying he hung up the phone on me Freel free to listen to the callThis is ridiculous, so I called back again and apparently according to another supervisor "***" is a member of the exeutive team and could have lifted the hold on my money IMMEDIATELYFor an executive member to act this way is not typical for USAA which prides it self for its great customer service
This is all while im trying to purchase presents for my family, and to get treated like this during this time of year AFTER my money

Dear Revdex.com,
This letter is a complaint against USAAIn this complaint, you will see that I was mislead by advertising that failed to clearly expose fees and that I was misinformed by multiple USAA representatives on the phoneAdditionally, I was avoided by USAA customer service on multiple occasions and a Senior Representative lied to meMy complaint explains how I was charged $in fees that USAA refused to refund when unsuccessfully attempted to resolve my complaint with USAA’s customer service
My complaint starts when I received an advertisement in the mail regarding a USAA credit card with no interest until April of At the time, I needed cash to cover a debt and the card advertised no fees on convenienceTo verify that I had not missed anything in the letter, I called USAA and spoke with a representative who stated that there were no fees on the USAA credit card convenience checks that I received an advertisement forI had an additional question about a week later and

When Hurricane Harvey passed through Houston my house was partially flooded requiring me to purchase the new tile to repair the damageI had to move out of the house to affect the repairsI notified them of my change of address, but they still sent the bill to the wrong addressHence, I never received the bill
The following month, USAA charged me interest for not paying the previous bill that I never receivedWhen I talked to customer service, I was told the interest is NON-NEGOTIABLEI have paid all other rightful charges and closed my accountThey have continued to add interest to the amount due and continue to bill me

USAA *** *** sent me a credit card off Oct of to sign up for a credit card with no interest on balance tranfers until December I excepted the offer and did a balance transfer for $ I got my first bill from them on 11/and found I had been charger interest on the balance transferI called them and they said sorry and took the interest offI have had to call them every month for last months each time having to go thur the whole story and spending at least minutes each time to get interest removed being promised each time would be fixed before the next monthWas told it was taking to long because it effected everyone who had excepted the offerThis month I called today to be told sorry cant take interest off util they investigate to see if I infact really was a part of the offermonths later they now question the offerHow hard is it to fix this or maybe it is to their benfit to not fix it so those who dont check their bills each month pay t