Shideler Electric, Heating & Cooling

On May 12, 2016, our credit card was charged twice for the same $from to the *** *** *** My husband saw the duplicate charge and contacted the *** to resolve the issue The representative apologized and said they would issue a refund and e-mailed my husband a refund receipt After two weeks, we had not received a refund to our card, my husband attempted to reach out to the *** again, but did not receive a response He contacted our credit card company to inquire about disputing the charge He was told he had to wait until June to file the dispute because the *** had until then to make the refund
June came with no refund to our card, so my husband opened a claim dispute on our account He submitted the dispute of the duplicate charge and attached the refund receipt from the *** as well as the e-mail he had received with the receipt All of this was done electronically On July 5, we received a letter in the mail saying that we needed

I had a credit card with usaa the remaining balance was I went to my local bank and got a credit card thru them to pay off this billmy bank called usaa for me to pay the billusaa gave them a total payoff of which was paid to usaausaa caught this as being over paid and sent me a check for about a week later we get another bill saying now I owe them in intrest even though ive paid the bill off even my local bank called and got the payoff amountnow a week later they want interest saying its from a special interest rate from years agothey charged me extra for a bill I already paid off and this isnt right or acceptableafter calling to pay the bill so it wouldnt go on my credit report which they threatened me with they wanted even more than the original scam to get extra money for somthing I do not owe

Applied online for balance transfer from Navy Federal credit card account to USAAIt was a mistake and I called them immediatelyThey denied reversal of the fundsAre going to charge 13% I've called to resolve since it happenedFroze my Credi card with Navy Federal but, USAA will take the money

I've been trying to have a charge removed from a credit card that I have paid off and has been closed for about months nowWhen I paid the card off in March, I called twice to ask if the automatic checks would stop and both times I was told "indeed they would"That was incorrect, as the payment was pulled and after sitting on the phone for an hour, the money was refundedOnce I received the refund check, I paid it towards the closed credit card (as they instructed me to) bringing it up to current againAbout a month a ago I noticed there was a returned check fee for $25, not a late fee but returned check feeI was confused, so I called USAA again and got the run around, again, telling me I would need to call back a different day as the department I needed to speak with was closedI call today to dispute this charge and the woman on the phone stated I was responsible for the charge and needed to pay itHow could I be responsible for a returned check if I never sent the check

Back in December USAA allowed someone that was not myself to access my account, get all of my information, change all of my information, and then proceed to max out my credit card I have been having Identity Theft issues ever since this happened I called to dispute the charges and they took all but one charge for roughly $ I did not make this purchase and I have called to dispute it about a dozen times since January They keep telling me they are going to take the charge off my account but never do Meanwhile I am being charge interest on this fraudulent charge and USAA refuses to do anything about it

They did not change my due date and sent my account to collections which I was told the "due " would fall at the end of the monthThis action by *** has effective my credit score

Since I have been a member of USAA, I have received nothing but confusion and informationThis particular incident has tipped me over the edgeI had a credit card payment scheduled for 04/20/to auto debit from my accountI called and had that auto debit payment cancelled because I wanted to make the payment that dayThe gentleman I was on the phone with did NOT cancel the auto debit, although he said he did, and the payment came out TWICE, sending my account into the negative and prompting my bank to charge me a $fee
When I initially called, after discovering my negative account, the manager (name began with a T), stated that it would take 1-for the money to be returned to my accountThis was on Wednesday 04/25/It is now Monday 04/30/and I still do not have my refund
I spoke with a rep today and she stated that what the manager should have told me is that she had to request a refundThe request takes 1-business daysThe actual refund takes about

The company wants me to pay a higher APR because I am trying to refinanceI filled out the application twice which one application gave me an APR at and the other one was at 9.somethingThe company rather have me use the instead of the
They just want to play games to make people to pay more

I have a credit card with USAA that was running a balance for some timeI decided to pay off the balance before the due dateThe next month I received a statement with interest charges of $These were charges from a cash advance interest that accrue on a daily basisI called to have these charges reversed as a courtesy as I've been paying interest on this loan for some timeThe problem that has happened with USAA is they have turned into a company that uses the word "Policy" to say customers can't be servedThey were also saying that due to Federal regulations they couldn't help a long time customer with a simple credit of $I use three different insurance loans with them and I use their banking and an IRAI've already started looking on how I want to roll over the IRA to a different company and am in the process of refinancing so that I can get my loan away from USAAIts all because of the $that they are not willing to help me out with

We have several accounts with USAA and have been members for over yearsWe recently ran into some financial issues and were unable to pay on one of our accountsWe went into collections and sa payment arrangement and have been paying on the loan for monthsUSAA took a credit card I have and closed it out even though it was current and paid regularlyThere was no warningThey have also denied us online access to our other accounts and stated we can use the mobile lapplication but the issue with that is we are unable to print out any documents, insurance cards or view certain items i\within our accountsMy husband and I both tried, over serveral days, to contact them with the number provided on the screenEach time we called we were told that we needed to speak to someone in the accounts access department and would be placed on holdI was on hold for over mins and my husband was put on hold for over an hour and halfNo one ever came back on the lineI feel a

I paid off my credit card with USAA in MayIn late June I received a statement from USAA with $interest rateI called the customer service to explain the issue to them that I would like the charges written off since it has been paid off over a monthThe rep transfered me to her managerWhich I explained the situation to.hershe asked if they could provides another service for meI said No, why would I do a business with a company that couldn't write off $after having different products with themShe said because of that they wouldn't be able to write the charge

I received an email from USAA in November of about a promotion for their signature visa credit card If I signed up for it I'd receive 0% interest until May of 2019, and get $if I made purchases with the card before Jan 31, Before I signed up I wanted to verify the terms so I called in to USAA and asked many questions I was told by their representative that in order to receive the 0% interest rate the Veteran in the family would need to be the one to apply for the card So I had my husband apply and we transferred over $in credit card debt from other cards to this new signature visa Upon receiving our first statement I found that we had been charged over $in interest fees We called USAA more than once to get this figured out and were ultimately told that because I was the one that received the email, I was the one that had to apply for the card This is conflicting with what we were originally told Now we have paid our 3% balance transfer fees, a

months ago I was in the market to purchase a houseI have had a USAA secured credit card with a $CD connected to it since 2013/I have had credit issues before and wanted to start rebuilding my credit that wayI later got my credit score up to around low 700's high 600's which took A LOT of work to doFast forward a few years later, and I now had a couple of credit cards, a loan out that I'm almost paid off, and a leased carmonths ago, I decided to work on boosting my credit a little more to get a good mortgage rate and decided to try to pay off some credit cardsin doing so I contacted USAA to try to take out the paid off secured credit card to use that money to help pay for another credit card Here's where USAA messed up drasticallyI spoke to a credit card specialist that had advised me that my credit wouldn't have been effectedJust to be safe, I asked her to be absolutely 1000% sure that it wouldn'tShe asked if I wanted to talk to a mortgage person so

I have been yelled at and threatened today by an employee named *** in Credit Card services after I requested to speak with a manager Who informed me that her manager on duty was ***My credit card has not been working properly and I've jumped through hoops to get the problem worked outWhen the card doesn't work properly I call USAA they in turn tell me to try again having FULL knowledge that after a 3rd attempt it blocks and disables the cardThen it Flags the FRAUD departmentAfterwards I can't use the card for several days and requesting a manager is Impossible if you expect a call backI have patronized this once wonderful company and I've only received manager call backs in a year period, after requesting it mor than timesI want the CEO to receive this complaint and have someone competent communicate with me that doesn't not fall into the Philosphy that the company is always right Screaming and yelling and threatening a customer will get the response tha

I understand if you are 30days late the minimum payment due will be increased as well as interest, but I have never gone 30days past for any billI contacted customer service numerous times to only get the run around and being told there is nothing they could do and to basically deal with the minimum payment due increaseMy minimum payment was $and because I paid a bill that was due 02/08/on 02/19/I was listed as 30days delinquentThen, the 03/08/bill was paid on 03/02/I was still listed again as 30days delinquentI was told by a chat customer service specialist that it is a snowball effect of running late on a bill no matter if it is not actually 30days delinquent but the system will make me appear days delinquent and my minimum payment will be raisedI understand the interest rating goes by credit history, but I need my minimum payment lowered back to the amount so I am able to take care of my other billsSomeone please help meI used to have such f

This was actual an online dispute from repsthat I have spoken with
I have reported fraudulent activity that has occurred on my account in June of A transaction have been made on my credit card without my authorization, and I reported it to the fraud deptThey did close out the card, and reissued me a new credit cardHowever, moths later USAA charged my new credit card with the same fees of $and $that was unauthorized by meI did contact USAA to get clarification about this transaction, and they stated my claim have been closed due to proof the merchant has providedI contact the merchant from the information that was given to USAA and that number was disconnected
According to the documents, the merchant is located in Kent, WATherefore, I did some investigation of my own and searched on Google, and that merchant does not exist within that areaI have made a second report, and it has been over days and I still have not heard anythingTherefore, I fil

Description of Complaint:
I paid my credit card bill on the 1st like I always do I used it on a purchase, and then at the end of the month they wanted a second paymentPlus they charged me Xtra feesI'm not making two payments in one month

We're do I start with the terrible service that usaa bank provides after attempts to talk to a representative and a total of an hour and a half on the phone the issue with my credit card was not resolved disconnected times I was treated like crap and with no respect , talked to like I was an it I was told that my card was no longer valid because they sent a new one to me that has a chip in it even though my old card didn't expire for more months they put a block on it and I was unable to use it after my first calls I was told that the block was lifted and I could use the old card I tried to use it and again it was declined because of the block they issued me a $credit for the inconvenience once I got through to a supervisor he told me I shouldn't have been issued a credit and that I wouldn't get it now this company is the absolute worst credit/insurance company I've ever had to deal with everyone that I talked to gave me a different storyThey need to review there policies and better train there staff I would advise anyone to stay far away from USAA for anything unless you want the headache of dealing with them !!!!!

I informed USAA credit card that a fraudulent charge was on my credit card for tow separate charges of over $from an overseas merchant in china named PAYPAL *S*** I sent them my paypal which is a business record showing that I did not purchase any items over $(which I have never done either my paypal or USAA Visa) This dismissed the one charge but the other charge they are siding with PAYPAL *S*** stating that they provided documentation that this transaction was authorized by me Tellingly, they never sent me anything by mail with this so called documentation and when I tried to access the information from their website it showed an "error"

Hello! I made a purchase with *** New York 1-***-***-*** order number *** on 3/8/for a handbag for $after receiving the handbag I noticed it was too small so I sent it back on March 19, which was scanned by the USPS 1-***-***-*** tracking number *** the Postal Service is saying it's nothing they can do because they can not find the packageI file a dispute with My credit union but they won't refund my card because they stated the Post Office is reliableSo basically all of these companies are trying to make me responsible for a product I shipped backMy credit Union phone number is ***-***-*** My USAA number is *** Login In info is *** pin#***I just want this problem solved it's been going on for monthsI shouldn't have to pay for merchandise that I no longer have