Shideler Electric, Heating & Cooling

Called USAA to let them know I will be making a payment on C.Cmid month as soon as I got my checkCalled Navy Fed to find out what was the $over draft charges on my acctThe 31.12.18, Jan & Jan was attemps by USAA trying to get a payment out of my acct which I did not authorizeI would either send them a check or they will call and I would provide payment that way$is the total amt in fees I incurred for them trying to debit my acct

This was actual an online dispute from repsthat I have spoken with
I have reported fraudulent activity that has occurred on my account in June of A transaction have been made on my credit card without my authorization, and I reported it to the fraud deptThey did close out the card, and reissued me a new credit cardHowever, moths later USAA charged my new credit card with the same fees of $and $that was unauthorized by meI did contact USAA to get clarification about this transaction, and they stated my claim have been closed due to proof the merchant has providedI contact the merchant from the information that was given to USAA and that number was disconnected
According to the documents, the merchant is located in Kent, WATherefore, I did some investigation of my own and searched on Google, and that merchant does not exist within that areaI have made a second report, and it has been over days and I still have not heard anythingTherefore, I fil

Hello! I made a purchase with *** New York 1-***-***-*** order number *** on 3/8/for a handbag for $after receiving the handbag I noticed it was too small so I sent it back on March 19, which was scanned by the USPS 1-***-***-*** tracking number *** the Postal Service is saying it's nothing they can do because they can not find the packageI file a dispute with My credit union but they won't refund my card because they stated the Post Office is reliableSo basically all of these companies are trying to make me responsible for a product I shipped backMy credit Union phone number is ***-***-*** My USAA number is *** Login In info is *** pin#***I just want this problem solved it's been going on for monthsI shouldn't have to pay for merchandise that I no longer have

We're do I start with the terrible service that usaa bank provides after attempts to talk to a representative and a total of an hour and a half on the phone the issue with my credit card was not resolved disconnected times I was treated like crap and with no respect , talked to like I was an it I was told that my card was no longer valid because they sent a new one to me that has a chip in it even though my old card didn't expire for more months they put a block on it and I was unable to use it after my first calls I was told that the block was lifted and I could use the old card I tried to use it and again it was declined because of the block they issued me a $credit for the inconvenience once I got through to a supervisor he told me I shouldn't have been issued a credit and that I wouldn't get it now this company is the absolute worst credit/insurance company I've ever had to deal with everyone that I talked to gave me a different storyThey need to review there policies and better train there staff I would advise anyone to stay far away from USAA for anything unless you want the headache of dealing with them !!!!!

I received an email from USAA in November of about a promotion for their signature visa credit card If I signed up for it I'd receive 0% interest until May of 2019, and get $if I made purchases with the card before Jan 31, Before I signed up I wanted to verify the terms so I called in to USAA and asked many questions I was told by their representative that in order to receive the 0% interest rate the Veteran in the family would need to be the one to apply for the card So I had my husband apply and we transferred over $in credit card debt from other cards to this new signature visa Upon receiving our first statement I found that we had been charged over $in interest fees We called USAA more than once to get this figured out and were ultimately told that because I was the one that received the email, I was the one that had to apply for the card This is conflicting with what we were originally told Now we have paid our 3% balance transfer fees, a

Description of Complaint:
I paid my credit card bill on the 1st like I always do I used it on a purchase, and then at the end of the month they wanted a second paymentPlus they charged me Xtra feesI'm not making two payments in one month

I informed USAA credit card that a fraudulent charge was on my credit card for tow separate charges of over $from an overseas merchant in china named PAYPAL *S*** I sent them my paypal which is a business record showing that I did not purchase any items over $(which I have never done either my paypal or USAA Visa) This dismissed the one charge but the other charge they are siding with PAYPAL *S*** stating that they provided documentation that this transaction was authorized by me Tellingly, they never sent me anything by mail with this so called documentation and when I tried to access the information from their website it showed an "error"

I originally called to make a payment to my auto loan and to my credit cardDanielle employee ID: *** could not process the payment correctly (needs to be fired.) she posted the payment to our credit card insteadI contacted the credit card department to solve the issues at handfrom then I had several employees IDS *** *** *** and then *** could not properly solve the issues at hand eithersince trying to pay these debts the solution is taking longer and longer to be resolved (completely unprofessional) therefore causing me as your consumer to continually be dinged with charges as a result of your own companythe issue has still been yet to be resolved in any timely matterI refuse to pay a double payment on the credit card accountI will make a proper payment when the current issues have been resolved

A credit card application was submitted on the phone based on a letter received In the application process the representative was asked multiple times to verify that the card offered a 0% interest rate for year Upon card receipt the terms appeared to differ from the agreed upon terms Customer service was called A customer service rep, ***, noted that the 0% applied to purchase Brenda, represented as an Executive Team member, again verified that the 0% rate applied to purchases Once the card was used and interest was applied customer service reps noted that the card did not have a 0% rate, that calls recording the application process and the customer service encounter were not available For all calls, both my husband and I were listening Today I was surprised when reps could clearly identify the rate, note that the 0% rate applied only to a spouse and offer a solution of opening another card, then paying a 3% transfer fee, which would be waived, but a again with no

In January 2016, paid off a credit card from UsaaI asked repeatedly if I had the total amount to pay offI have no problem paying what I spentWhat I have a problem with is 1.) Not being able to speak with a supervisor or manager, and 2.) Being charged for their mistake and 3.) Having this reflect negatively on my credit report
I spoke to them in April and paid $ and thought it was all cleared up
I want the interest taken offI want the interest returned to me because I just paid itI want the late fees taken offI want my credit reports corrected

I had a credit card and have had some financial difficulties over the past couple years; however I had a payment plan with USAA for the credit card where my account was drafted each month In Jan the first payment returned and I was told the account would discharge if not made up by a certain time The payment was made up as well as a new payment plan in which they took two payments for a couple months $& $and was only supposed to take one, $This was finally corrected but the card still charged off in Feb after I did all I agreed to and was told it would be corrected I was constantly promised a call back and a resolution within days, which to this date neither one has occurred, however they continued to draft my account for the $through May I want this charge off reversed IMMEDIATELY as promised and the credit reporting corrected from that point I have no problem paying the card off but I expect USAA to do as they said they would

I never received the funds for a cash advance that I requested through USAA, yet I have a $debt on my credit card with USAA as a result
One February 24, I requested a cash advance in the amount of $2, Typically, cash advance funds immediately appear in the checking accountThat has been my experience having requested cash advances in the past This time, they did not
Because I needed the funds, the following day, on February 25, 2017, I requested another cash advance in the amount of $2, Those funds immediately appeared in my checking account
I received my credit card statement and saw that two cash advances for $are reflected on the credit card statement However, my checking accoutn statement shows only a single $2,transfer in
As a result, I have received only $2,from USAA, but USAA has charged me $5,
I have disputed both charges with USAA to no avail I have also contacted customer service on separate occasions No on

I have previously filed a complaint months ago and I was told it would be handledWell once again a charge on my credit card has appeared for merchandise I never recievedThey told me they would investigate and follow up with meI have heard nothingNow the charge is backI want this taken care off or I am going to a higher level such as the fdic or whoever governs banks

I have a credit card through USAAThere was a fraudulent charge on the card, and USAA notified me via text messageI immediately called their fraud report line and the initial call went very smoothly (other than being on hold 20+ mins)They said they would turn off my current card and mail me a new oneI asked for it to be sent as soon as possible and the representative offered to FedEx the cardI figured the issue was solved, but things only went down hill from there
I called again after a couple days because my new cards (specifically requested two for my wife and I) had not shown up and the fraudulent charge had not been refundedThe initial representative hung up on meAfter calling and being on hold again, a new representative said my fraud alert had not been put in the system correctly by the original representative and that they had somehow put a block on the new card (the one I was still waiting to recieve)Additionally, they were trying to charge the account they h

Usaa took a payment for more then was owed on my credit card without my permissionThey would not reverse the debit and told me they would sent a check out in about two weeks

I have been with USAA for over yearsWhen I was younger I had a credit card through them as wellUnfortunately, I was in an abusive controlling relationship and not allowed to workMy sources of income were limited and I only could afford to keep my insurance up to date and was unable to pay my credit cardOnce I left that relationship my concern was keeping a roof over my head so I unfortunately was never able to make up the missed payments on my credit cardHowever, my imsurnace never lapsed and was always paid on time
In USAA charged off the credit card which was fine and expectedI had been told by a representative at USAA that once the card was charged off I would then be eligible for other services such as renters insuranceWhen I called USAAa few weeks ago to get a quote on my imsurnace they transferred me to the uncollected department This representative proceeded to tell me that the only way USAA would provide me a any new service is if I paid back the ba

I am an honorably discharged combat veteran and though USAA was all for supporting us, well no they don't careI have a American Express card which had a $limitI ran it up for my wedding in October but have NEVER missed a paymentI paid the account in full days ago and they IMMEDIATELY lowered my limit to $I called them to ask why and got some snotty woman who basically said tough st!# next thing I know I get credit monitoring alerts from all bureaus saying that my credit score just dropped from to I look up why and USAA has reported that I have a balance of nearly $150% over my limitMY BALANCE IS ZEROso I call them and they confirm that the balance is zero and blame it on all bureaus saying that all three have made the exact same mistakeBS! They have yet to fix what I truely believe is a malicious act of that snotty womanThey are liars and don't care

Credit reporting agency is showing incorrect information and not verifying with entire account from open to closeNeed proof of original signed agreement, complete records including every payment date, late fees, charges and account history for the entire life of the accountThis is to include proof of notice and right to dispute days prior to reporting negativity to any credit reporting agencyAccount holder needs to comply with FCRA 604, 605, 632,

Rude service from the customer service rep when calling in to check my account about charges

Purchased defective device, attempted to resolve issue to no avail through the manufacturer to no avail within one weekBy weeks I filed a charge dispute with USAAI received back a request for an unreasonable amount of information (inferences on why the manufacturer would not honor their warranty and extensive testing by a second opinion through an established company which would cost more than the device considerably)I provided all information possible, including pictures of defect, email dates, and report from the manufacturer main distributor, proving beyond doubt the defective nature of the deviceReceived an email back today saying they are taking back the temporary credit because they need information from the merchant that billed meThis was never requested and is irrelevant to the nature of the disputeThis is clear and obvious fraud as USAA is offering a service (transaction disputes) while not standing by the intent of the service by making unreasonable demands and