Signature Productions

To whom it may concern, As the manufacturer, we do not sell directly to the customerWe recommend that the customer contact the retailer they purchased the unit fromBased on the customer's location, they purchased from Spa Blowout and their number is [redacted] Thank you!

Business said that this should have been put in the mail this week by UPS, they had been back ordered

To whom it may concern, This message is to inform you that we will be shipping Mr [redacted] ’s spa to him at the end of the weekWe expect to deliver the spa before the end of next weekWe will speak with Mr [redacted] in the morning to coordinate his deliverySincerely, Gus A*** [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I never gave permission to apply for a credit card check nor was I asked for permission to run a credit card check I was being told that they were running a credit checkperiod This had nothing to do with the financial instituteIn fact, we were told depending on our credit score, we could be given several different interest ratesWE WERE never told this credit history check was for a credit cardEverWe didn't apply for a credit card and how dare this company apply for one for usRegards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did provide my signed letter of cancellation in person the very next day to [redacted] and another unnamed individual (identified as the manager), they flat out rejected it I will be calling their customer service today in order to inform them that I will be emailing a scanned copy of the signed cancellation letter and to request to refund my money.Details the vendor is leaving out: I did present the cancellation letter in person, along with a printed copy of the Iowa statue that declares these types of sales tactics as unlawful when the customers' three day right to cancel is not presented to the prospective customer, or when it's not honoredThe vendor claimed they were exempt because of a "permit" that no one can find or present, not the local city/county, or state of IowaThat's when I contacted an attorney to send a letter on my behalf Regards, [redacted]

On 3/5/I purchased a barefoot spa's hot tub with a coverIt was priced as one unitTotal price was $***The Invoice#/purchase agreement # is [redacted] The spa serial # is [redacted] model *** It was financed thru [redacted] From the research I have done a spa cover can cost anywhere between $ [redacted] - $***I am working on getting the exact cost for this specific coverI have contacted Barefoot spa's/Signature Productions about this issue advising them them 3/when they called to inquire about how the delivery wentThey advised and gave me the # to contact [redacted] Spa covers [redacted] covers claim its a tear that I did(Which I later found out from other Revdex.com complaints that that's how they operate(blame the customer) Then they requested I pay to mail it to them and they would repair it, which is ridiculous because it would cost me more to pay the postage for mailing it, newer mind the cost involved in getting it boxed to ship, then it would to just go buy a new oneAlso I don't want a repaired NEW Spa coverI want a NEW one without defects which is what I paid forThen I made a Revdex.com complaint against Signature Productions and [redacted] Spa'sI also called [redacted] bank today to put in a claim and dispute the spa cover portion of the charges

To whom it may concern, Please see the attached tracking confirm for the cover that was drop shipped to the customer by our supplier, [redacted] Please let us know if you have further questions!

I see that we have attempted to contact this customer several times, but their voicemail box was fullI have emailed her to clarify what the issue is and how we can solve it for herPlease have [redacted] either email us or give us a call at [redacted]

To whom it may concern:We do not sell the internal components of devices such as pumps individually, we only sell the devices wholeThe cost of a replacement pump is $ [redacted] However, it may be possible to purchase the impeller directly from the pump manufacturerThe name of the manufacturer, make, part number, and serial number will all be found on the label of the pump itself.For example, if the manufacturer is [redacted] ***, then you can find the impellers here: http:// [redacted] .com/ [redacted] .***?***= [redacted] Another option would be to purchase the impeller from an aftermarket supplierWe recommend using [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.To whom it may concern;In response to Signature Productions reply I do indeed have something to say I will list them as stated in their response and also will forward the pictures that I had sent to them and they do show that this is not just merely a "scuff" as they have stated.1) The customer selected a floor model spa and inspected it at the time of sale Yes I did select a floor model at the time of sale and I did inspect it and believed it to be free of scuffs, marks or cracks of any kind at the time of sale Though I was not asked to sign anything that did say that I was signing that I had inspected it I did inspect it and know that when I chose that spa that there were a few marks where the salesman had walked into the [redacted] on the bottom of the [redacted] but did not note any scratches, scuffs or cracks of any kind.2) The customer signed a purchase agreement which states that they understand that the delivery is handled through a third party and Signature Productions is not responsible for any damage to the product and/or property during the delivery I did not sign to my knowledge any such purchase agreement nor was this mentioned to me at any time And if this indeed was the case then why was I never given the name and telephone number for the delivering third party so that I could work directly with them? 3) The customer signed for the condition of the product at the time of delivery and did not note any damages I did indeed sign for the delivery of the [redacted] to my property When the men arrived with my [redacted] I allowed them to do their work When I saw the [redacted] on it's side in my yard and them using the cardboard box from the cover for the hot [redacted] to help in the moving of the [redacted] I thought this was a little suspicious but said nothing They never used a dolly of any sort to move the [redacted] and they only had men there This is an 8' [redacted] and as such is a large *** Next thing I know they manhandled the [redacted] onto my back porch.The man in charge quickly put the cover on the hot ***, not securing it in any way, and handed me a paper to sign when I came out to see how things were going He said that they were in a very big hurry because they had had a problem getting all of the ***s out of the [redacted] and they were extremely behind because of this So he grabbed the paper and rushed off They ruined my yard by putting 6" deep ruts in it Did not put my grill back where it had been and also left the cardboard laying in my yard He did not screw down the cover and I had to have my husband do that when he got home from work But worse of all when I lifted the lid being all excited about my new [redacted] (and a little nervous because of how fast they had me sign and also the fact that I had seen my [redacted] on it's side) all of my excitement was quickly dashed due to the cracks in the corner of the top of the *** So I was not asked to sign to the condition only that it had been delivered4) Upon receiving a call from the customer indicating the damages that were noticed after the time of delivery, we requested pictures so they could be forwarded to the third party delivery company Upon reviewing the pictures, it is our opinion that the "crack" is only scuff on the acrylic that can be cleaned with a magic eraser The delivery crew is willing to go above and beyond by returning to the customer's site to repair or clean the effected area as necessary, however they are no longer in the customer's areaWhen they return to the area they would be happy to assist in the interest of goodwill First and foremost I want to begin this portion with the fact that I called them within minutes of the "third party delivery company" leaving my home If indeed they are so willing in "goodwill" to come and erase it with a magic eraser then why did they not do this immediately Secondly, if I thought that all this was was a scuff mark that I could indeed remove with a magic eraser why would I call for help? Why would I not use my [redacted] and continue this action? This is a crack that the longer it sits will cause other internal damage and I do not want to run into any further problems because Signature Productions refuses to send a representative to my home to let them see with their own eyes the damage to the *** Plus, I do want to point out, they did just say in the above statement that " The delivery crew is willing to go above and beyond by returning to the customer's site to repair or clean the effected area as necessary..." As I stated in the original complaint that I feel for $ [redacted] (approx.) that I deserve a brand new, not blemished or repaired [redacted] due to no fault of my own I do not accept their response and I do so demand that they come immediately to remove their [redacted] from my property I have begun proceedings with both the credit card company, that I made the down payment with, and also with Syncrony Bank to stop all payment to Signature Productions I did not receive at my home the [redacted] that I bought and paid for at the time of sale If they do not remove said *** within days then I will be forced into further actionsSincerely, Brenda L and Charles A Blumling [redacted] [redacted] cc: Email and Pictures that I sent to Signature Productions on 1/12/ Regards, Brenda Blumling

To whom it may concern:This complaint is resolvedPer the terms and conditions of the purchase agreement, all sales are final; no refunds, returns or exchanges will be madeWe did offer to lower the price of the spa to $*,***.**Ultimately, the offer was also declinedWhen we spoke with Mrs [redacted] on 11/18/2017, we agreed to release her from the purchase agreement with their understanding that they would forfeit their deposit as a non-refundable stocking feeThey agreed to the terms and we cancelled their spa order then

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] First of all, I would like to dispute one of the elements of Signature’s alleged remedies for placement of my spaThe delivery crew did not offer any alternate placement options other than my drivewayThere is no place in my front yard or side yard where the spa could be placedThe delivery driver, Peter, did however, admit that he was partially to blame, as he did not ask me specific questions about delivery placement when he called to give us the time and date of deliveryWe did speak directly to one another after he left me a voice mail to let me know the original delivery date had been postponed because of mechanical issues with his truckWhen we spoke, I asked him to confirm the new delivery date and time, and he never asked me any questions about where the spa was to be placedWhen we signed the contract for the purchase of the spa with the salesman, Chris, he added notes to the delivery team, alerting them to the fact that the spa would need to be brought up a gravel hill and placed in the back yardApparently those notes did not make it to the delivery teamPeter, the delivery man, also said he realized that he did not ask specific placement questions while on route and was a bit concerned that he was making this delivery “blind” with no additional information I read the terms of delivery in the contract when I signed it, and understood that standard delivery involved two men taking up to two hours to deliver and place the spaI was not concerned about the contractual language, as I was assured by the salesman, Chris, and his supervisor that the delivery and placement I needed would be “a piece of cake” for the delivery crewChris even showed my wife and I a folder with pictures of several non-standard deliveries, one of which involved a crane, and another which required a boat for deliverySince I had no idea what the delivery people were capable of, I deferred to Chris and his assurance that our delivery would assuredly be a standard delivery Once again, I am maintaining that Signature is guilty of using misleading sales tactics to close a saleMy additional argument for this is that salesman, Chris, asked what it would take to make a sale to us that dayWe told him we were just there to gather information and look over the merchandise, but told him if the price was right and delivery could be made to the specified location in our back yard and this delivery was included in the final price, then we might make a deal that dayIt was his assurance that the delivery could easily be made where we requested it, and that delivery was included in the final price, that we decided to make the purchase Since my initial complaint to the Revdex.com, I hired a crane operator to place the spa in my back yard at a cost of $I am now asking that $be deducted from the price I paid for the spaThis will be the only remedy acceptable to me at this timeI can provide a receipt for the cost of placement upon request

To Whom it May Concern, Mr [redacted] purchased a spa from a distributor of ours, Signature ProductionsAlthough we are not involved in the sales process or the delivery, our records indicate that the customer selected a floor model from an event the distributor hostedIt is procedure for all floor models to be inspected on site, and the customer would have signed off on the condition of the spaIt is also procedure for the customer to sign for the condition of the product at the time of deliveryIf the condition of the product at the time of delivery was different then that of the condition in the showroom, and the customer noted it on the delivery ticket, he should contact the distributor to resolve the issueThe customer is welcome to contact our customer service for any questions regarding maintenance or warranty and we would be happy to assist him

To Whom it May Concern, We apologize for any confusions related to the financing processIf the customer was approved for financing and decides she does not wish to proceed with the line of credit offered by the finance company, we strongly recommend contacting the financing company directly and informing them so they can take the necessary actions to close the accountWe do not house an account for Miss [redacted] nor did we process a sale against the line of credit she was approved for, so any issues regarding that line of credit need to be handled with the finance company directlyPlease call our customer service department at (804) 325-if you have any questions regarding this matter and we would be happy to assist

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We had a contractor place wire for the spa to be installed no they want readying of wires by a license electrician contractor to give them reading of wiresThey just need to send someone to my home and fix there the spa there is nothing wrong with our wires Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.D [redacted] This does not solve the problem I have been calling them since day one to tell them it was delivered with flaws The way they are handling the Purchase agreement is deceitfulI did not notate it on the paper since it is a trucking co and not the [redacted] productions If they cannot correct it then please have them take the entire tub back They are too deceiving As stated, I have called them since delivery and they will not return my call[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

This case has been resolved on our endCustomer signed all of the paperwork acknowledging all costs associated with the purchaseI will happily provide a copy of the financial paperwork if it is deemed necessary

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***We never received any parts Communications ceased because Spa Blowout quit returning our calls In fact at the end the numbers we called from our phones quit answering I left Shawn a reply on the VM and hope to speak to him I finally paid an outside vendor to fix the plumbing that was reversed so we could even use the spa

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The hot tub cover was just put on our deck by the delivery man(which is not where the hot tub was) My husband to the best of his knowledge was not asked to inspect anything before they leftHe did notice a crease in the lid cover but did not see the little tear because it was hidden in the crease which I saw when I inspected the same day but the delivery men had already gone and I called the salesman ASAP and he contacted the delivery men but they had already left the area.This can be verified by ***, which signature productions needs to do Regards, [redacted] ***