SimonMed Imaging Inc

I was kept waiting in the lobby nearly two hours, because someone having the same scan done was put ahead of me. When I called back for the scan the technician had a bad attitude leaving me unsure if he did not want to be there or if it was me, he did not want there. As the scan was with and with out contrast toxins would have to be administered, I did not feel safe having him give them to me. My daughter asked to speak with the manager and the receptionist told my daughter she didn’t need to speak to the manager my daughter could speak to her.

Revdex.com Serving
Central August 29, *** * *** *** *** ** ***
*** *** *** *** ** *** *** * *** *** *** *** *** ** *** *** | *** | *** *** RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for *** *** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that the credit card used at time of service has been refunded $as of 8/29/16; please allow 3-business days for the amount to reflect on your cardAdditionally, $of the $paid at time of service was applied to a previous balance from Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due Again, we apologize for the confusion surrounding the time of service payment for *** ***’s recent visit with SimonMed ImagingWe hope *** *** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O*** Compliance Specialist *** * *** ** *** *** *** ** *** Tell us why here

Revdex.com:
I am grateful for the Revdex.com, as your involvement brought an acknowledgement that my efforts did not I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com Serving
Central July 25, *** * *** **, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for Ms*** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that there will be a full refund of $received within weeks from todays date Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due Again, we apologize for the confusion surrounding the time of service payment for Ms***’s recent visit with SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O*** Compliance Specialist E Camelback Rd Ste#Scottsdale, AZ Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I also spoke to "Joe" at corporate, who not only zeroed out the balance, since it was their error for using expired authorized codes, he also refunded the amount we already paid. That refund has been put back on our credit card
Regards,
*** ***

Dear Valued Customer, I apologize for the confusion regarding your recent bill. The current balance is not for the diagnostic mammo, as we do not bill for exams not provided. This balance was resubmitted to your insurance due to requested updated information. The current
balance on your account is pending until we receive an update from your insurance company, which typically takes business days. Please reach out to our billing department after the window should you have additional questions. They can be reached at (480) 809-4350. Sincerely, Amy Z

I will follow up with billing and have them contact patient with the status of the refund

No, I do not think it was processed "Out of Network" as you stated Before I made the appointment with Simon Med I made sure to check with insurance to be in network and it was Somehow your billing department did not give me the right information which then led me to go ahead with the MRI, only to be billed months later for WAY MORE than you gave me a receipt for at the appointment I have attached the receipt I received from you at the time of the appointment and the bill I received from you months later via text messaging You will see the discrepancy amount - receipt shows amount due $and the amount shown on the bill months later of $

this is the same generic response you keep giving everyonewhen I asked to speak with someone who could verify my benefits before making an appointment my insurance company should have been calledNot ran through your own private, "state of the art", unverified systemYou have had payment from my insurance company since 5/31/according to your billing departmentMy check should be in the mail today and delivered to me in at most weekI will not be using your company again and I will be sure to share this experience every chance I getI think the next step will be to inform my insurance company of your billing practices and see what options I have through them

Revdex.com Serving
Central March 29th, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for *** *** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that the refund of $has been processed back on to the patient’s credit card used at the time of servicePlease allow 3-business days from the date of this letter for the changes to take effect Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due Again, we apologize for the confusion surrounding the time of service payment for Ms*** recent visit with SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O’*** Operations Specialist *** * *** ** *** *** Scottsdale, AZ

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.This whole experience has been unpleasant and avoidable I will no longer be using Simon Med Imaging for anything, and have notified my doctor of my decision, and why.Thank you Revdex.com, for resolving this for me The credit was posted to my *** on 10/14/ I have no doubt that if I had not contacted the Revdex.com, I would still be chasing this credit.
Regards,
*** ***

I just received the complaint on 4-5-

I do not want my bills submitted to insuranceI have stated that since day oneI need to pay for my medical out of pocket as my insurance does not cover anythingI have cancelled my insurance as they are a scam of a company

Revdex.com Serving Central September 9, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Ms***, I have included a copy of your credit card refund receipt dated 8/5/in the amount of $If the amount does not reflect on your account, we suggest you follow up with your bank to assist in locating the refund At this time, we are unable to provide a Patient History Report that shows your account at a zero balance due to refunds being processed to your insurance for duplicate paymentsHowever, we do show on both EOB’s that your responsibility is $ Again, we apologize for any frustration that may have resulted from thisWe hope you are satisfied with the outcome of your concerns Sincerely, Carley O*** Compliance Specialist *** * *** ** *** *** Scottsdale, AZ

Revdex.com Serving
Central November 10, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the confusion in billing surrounding the amount due for Mr*** recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and our records indicate that the claim was processed out of network for the exam dated 8/17/At this time, we have placed a call out to the insurance company to obtain further information on why this claim was processed out of networkOnce we have additional information regarding this, a second response will be promptly submitted Again, we apologize for the confusion surrounding the amount due for Mr*** recent exam at SimonMed ImagingWe are working to ensure this is promptly resolved for MrScottUltimately, our patients care and satisfaction is our top priority Sincerely, Carley R*** Compliance Specialist *** * *** ** *** *** Scottsdale, AZ

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and,
if it does, will consider this complaint resolved
Regards,
*** ***

I accept that the business is investigating the billing, but I would like them to concurrently investigate the issue that my physician has still not received any images from my MRI.Thank you

This is not an an acceptable response as Wendy was supposed to call me when the claim had been submitted to *** ***Supposedly your IT is already working to fix this billing issueI request that someone in management call me this week to tell
me that my claim has already been sent to United Healthcare

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I also spoke to "Joe" at corporate, who not only zeroed out the balance, since it was their error for using expired authorized codes, he also refunded the amount we already paid. That refund has been put back on our credit card
Regards,
*** ***

For complaint on *** *** we have done our investigation and due to privacy issues with our employee we cannot discuss the outcome I have sent to medical records a request to have films sent per ***’s request to the doctor specified