Simple

The content of this complaint pertains to information specific to the [redacted]'s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to the customer's specific concerns via...

the Revdex.com.To obtain a satisfactory resolution, we encourage [redacted] to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek arbitration by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

We sincerely apologize for the delay in responding to [redacted]’s complaint.  The content of this complaint pertains to information specific to [redacted]’s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and...

our Privacy Policy, we are unable to respond to [redacted]’s specific concerns via the Revdex.com.  To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at [redacted] These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator. For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

As previously stated, we are unable to address [redacted]’s specific concerns via the Revdex.com due to financial privacy regulation and our Privacy Policy. To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator. For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Complaint: [redacted]I am rejecting this response because: 'Simple' has yet to close my account and or send me the funds I deposited in the said account. They have not acted in good faith nor responded to my initial request to terminate the relationship. Sincerely,[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} The content of this complaint pertains to information specific to [redacted]'s relationship with Simple,...

acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]'s specific concerns via the Revdex.com. Simple is unable to accept the Disclosure Authorization Form that is provided by the Revdex.com.   To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/[redacted]/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator.   For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Complaint: [redacted]
I am rejecting this response because: Simple closed my account, and actually put my account into the negative so I owe them. I called to confirm the amount in my account and was placed on hold to which the caller promptly told me my account is closed and hung up the phone without allowing me to speak. 
Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} The content of this complaint pertains to information specific to [redacted]'s relationship with Simple, acting...

in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]'s specific concerns via the Revdex.com.   To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator.   For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

The content of this complaint pertains to information specific to [redacted]'s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]'s specific concerns via...

the Revdex.com.To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only because I do not see the business ever cooperating with Revdex.com. 
Sincerely,
[redacted]

[redacted]'s complaint is being actively investigated by Simple. When additional information is available she will be sent a support message, which can be accessed by logging into her account via a web browser.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We sincerely apologize for the delay in responding to [redacted]’s complaint.  The content of this complaint pertains to information specific to [redacted]’s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation...

and our Privacy Policy, we are unable to respond to [redacted]’s specific concerns via the Revdex.com.  To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator. For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

The content of this complaint pertains to information specific to [redacted]’s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]’s specific concerns via the Better...

Business Bureau. All account closures are done in accord with our Account Agreement, and delays in account closure can be the result of outstanding transactions or disputes. We are actively working to resolve the situation.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

We sincerely apologize for the delay in responding to [redacted]’s complaint.  The content of this complaint pertains to information specific to [redacted]’s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our...

Privacy Policy, we are unable to respond to [redacted]’s specific concerns via the Revdex.com.  To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator. For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

As previously stated, Simple is unable to take further action on the account until the requested steps have been taken. We suggest [redacted] reach out via our support messaging system with any further questions.

Simple is unable to provide Customer Service to non-customers in matters related to fraudulent activity. We suggest that [redacted] customer reach out to us directly for additional information. Should [redacted] need to take an action directly on behalf of the customer, the provided information is correct...

and should be submitted on [redacted] behalf via the FTC, with whom we would have the ability to share additional information.

As previously stated, we are unable to address the specific contents of [redacted]’s complaint via the Revdex.com due to financial privacy regulation and our Privacy Policy.

Simple is in the process of resolving this matter.

Complaint: [redacted]I am rejecting this response because: My complete issue has not been resolved. I am repeatedly told...

that I am not eligible for phone support. I am a loyal customer with Simple for over a year now. This is not the way you treat customers. I validate my account and the rep immediately disconnects the call. I've contacted Simple's partner [redacted] bank and they can't access my account and refer me to Simple. One of [redacted] representatives even did a conference call and the rep hung up on us again. I messaged Simple and no one is responding to my request. I continue to ask for a copy of my account Holder Agreement and they only provide me with one for [redacted] instead of Simple. I need a copy of my Simple Account Holder Agreement and I need you to provide information to where the company states customers are not eligible for phone support. I would of never opened an account with Simple had I known I would not be able to speak to a representative when I need help involving my account and my money.  Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.I got contacted yesterday that they are not closing my account and I would have to move to there new partner. I still haven't received this steps to switch.  Thank you for your time and effort. 
Sincerely,
[redacted]