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Simple Reviews (259)

The content of this complaint pertains to information specific to [redacted]’s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]’s specific concerns via the...

Revdex.com.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} The content of this complaint pertains to information specific to [redacted]’s relationship with Simple,...

acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]’s specific concerns via the Revdex.com. Simple is unable to accept the Disclosure Authorization Form that was provided to the customer by the Revdex.com.   To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator.   For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:It does not resolve the issue. Funds are still locked and I have no way to access them nor does it give me the option to verify my account through my local financial institution. Sincerely,[redacted]

[redacted] new account hit a report causing it to close when it should not have. As soon as we realized this, we took every action we could to get his account back to normal. The direct deposit couldn't credit to the account because of this pending status. We acted quickly and with urgency to locate...

the direct deposit and properly credit it to the account. In the meantime, we gave [redacted] a temporary credit so he could have access to some funds that were tied up in pending transactions while he waited for us to credit the direct deposit. Our engineers and customer relations teams worked hard to resolve this and communicate the status to [redacted] as promptly as they were able.

We've reviewed this case again. Our agents did their best walking [redacted] through some options to help move forward. The situation was unusual. Because of that, we needed additional documentation. We do understand the frustration that arose during the process; we want to express our sincere apologies for any frustration that was caused by Simple and the agents involved.

The content of this complaint pertains to information specific to [redacted] relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted] specific concerns via the Better...

Business Bureau. However, all actions taken were for security reasons and Simple has worked with [redacted] to resolve the issue.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Complaint: [redacted]I am happy to accept their response if my complaint goes public on your website, as I have already filed complaints with the Federal Reserve and the FDIC, so I will let their lawyers deal with them instead. However, if this complaint does not or will not go public, I reject their response based on the "Simple" fact that I have demanded documentation pertaining to a dispute investigation BY FEDERAL LAW (they know which one), which I still have not received. Funny how these institutions, in the day and age of digital and social media, simply think things like this will go away and that the consumer uprising in this country is not an actual thing. Thanks to nonprofits and social sectors like the Revdex.com, we're able to fight back. And thanks to social media, everyone ends up getting exposed.
Sincerely,[redacted]

[redacted] has been provided with instructions on the steps that must be taken in order to unlock her account via support message. Simple is unable to take further action on the account until she has provided the requested documents.

Complaint: [redacted]
I am rejecting this response because: It is a generic cookie cutter response with no sustenance, hiding behind privacy to justify its actions and silence.
Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} The content of this complaint pertains to information specific to [redacted]'s relationship with Simple,...

acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]'s specific concerns via the Revdex.com. Simple is unable to accept the Disclosure Authorization Form that is provided by the Revdex.com.   To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator.   For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: They have not responded to my one and only question about my money and they have not made one attempt to correct the situation. They have ignored my concerns and have basically made me feel like they are in the right to steal from people. Customer care has refused to speak to me over 50+times and the error is on the banks side not mine. They hide under privacy acts now, but the Fair Credit Act and the Laws but fourth in the FDIC clearly states they have to address my concerns and rectify the situation  either on my side or there's. 
Sincerely,
[redacted]

We’d like to assure [redacted] that we are actively working to resolve this situation, and that she has been sent a support message with further information.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} As previously stated, we are unable to address [redacted]'s concerns via the Revdex.com due to financial privacy regulation and our Privacy Policy.   To obtain a satisfactory resolution, we encourage the customer to contact us directly either by phone or support message. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator.   For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Complaint: [redacted]
I am rejecting this response because: I have ALREADY contacted the business as stated in my original complaint, and their response was "lol cant help you." This is an unacceptable response from Simple, and further demonstrates their willful lack of concern for the customer.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have proof that they have taken my money and promised me a check had a record of others they scammed it is all over the net and I have documentation they cashed my check and took all funds. That is fraud.
Sincerely,
[redacted]

Complaint: [redacted]I am...

rejecting this response because:Sincerely,[redacted] They hey closed the other persons account months ago ... And mine was still open have money in it but yet they get to decide when I get my money why can't they just close account and mail me a check ??.. Ridiculous

Complaint: [redacted]I am rejecting this response because:
I authorized Simple to disseminate information regarding my account to resolve the dispute. Additionally, the complaint is more toward a business practice (freezing accounts without resolution), than a personal issue. Advise. Sincerely,[redacted]

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