Simple

Complaint: [redacted]I am rejecting this response because:
This does not answer any of the questions that I have asked. 
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:okay, like I've stated, this has been going on for a month. I have filed a complaint with the CFPB, and then Simple ISNT EVEN HANDELING IT, you pushed it off onto BBVA who requested 60 days so no, it's NOT.BEING.HANDLED.QUICKLY. Also, I just sent documentation into Simple that PROVED I was out of town and now the Dispute Team is not answering any messages I send. They denied the original dispute in 2 days. Now this needs fixed immediately. Also, your manager sent a message that blatantly implicates Simple saying they are breaking a legally binding agreement. So get the dispute, see my documentation and fix it.
Sincerely,
[redacted]

The content of this complaint pertains to information specific to [redacted]’s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]’s specific concerns via...

the Revdex.com without a signed authorization form.
For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Complaint: [redacted]
I am rejecting this response because: Since 3/31/2017 I have made a post on their official Facebook page expressing my dissatisfaction and I have also posted a review on their app page in the Google Play store and Simple has responded to both posts, yet the bank STILL has not replied to my emails that I sent through their email systems. When I filed this complaint I agreed that Simple could share my information to bring resolution to this dispute and according to their privacy policy, Simple Bank "... may disclose any information we collect about current and former customers, including nonpublic personal information, to affiliates and non-affiliated third parties as follows: (6) With other nonaffiliated companies for our everyday business purposes, such as to process transactions, maintain accounts, respond to court orders and legal investigations or report to credit bureaus. For example, in connection with our everyday business purposes, we may share information about you as follows:With your consent or at your direction, including if we notify you that the information you provide will be shared in a particular manner and you provide such information."
I need to have access to my money as soon as possible and I refuse to let Simple Bank hide behind its Privacy Policy when I gave permission for the bank to share details. I need my money Today, Monday, April 3, 2017. My relationship is and should be considered everyday business and I am an extremely dissatisfied customer. I have financial obligations and I go to work everyday for the money that I earn and once trusted with Simple Bank. I will not be ignored or redirected. Give me access to my money immediately.
Sincerely,
[redacted]

As previously stated, we are unable to address the specific contents of this complaint via the Revdex.com. However, all account closures are done in accord with our Account Agreement. Should [redacted] have additional questions, we suggest reaching out via our support messaging system.

The content of this complaint pertains to information specific to [redacted]'s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]'s specific...

concerns via the Revdex.com.To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

The content of this complaint pertains to information specific to [redacted] relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted] specific concerns via the...

Revdex.com.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

The content of this complaint pertains to information specific to [redacted]’s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]’s specific concerns via the...

Revdex.com.  To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/[redacted]/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator. For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Simple has reviewed this account in detail and the decision has been made to close the account. Accounts with Simple are currently for personal use only - unfortunately the activity on this account was not in agreement with this as he explained to our Customer Relations agents that he was using the...

account for business purposes. [redacted] is aware and has been notified that the funds in the account are being mailed to the address we have on file.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} As previously stated, we are unable to address [redacted]'s specific concerns via the Revdex.com due to financial privacy regulation and our Privacy Policy. We are unable to honor the Revdex.com Disclosure Authorization Form.   To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator.   For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

As previously stated, we are unable to address [redacted]’s specific concerns via the Revdex.com due to financial privacy regulation and our Privacy Policy. To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator. For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Complaint: 12577292
I am rejecting this response because: I have contacted Simple, MULTIPLE TIMES, and have gotten no response from them.
Sincerely,
[redacted]

The content of this complaint pertains to information specific to [redacted] relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted] specific...

concerns via the Revdex.com. To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator. For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

We are unable to address the specific contents of this complaint via the Revdex.com due to financial privacy regulation and our Privacy Policy. However, we would like to assure  [redacted] that he has been provided with all the information necessary to resolve the situation via our support messaging system. We suggest that he review these messages for additional guidance.

The content of this complaint pertains to information specific to [redacted] relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted] specific concerns via the...

Revdex.com.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

The content of this complaint pertains to information specific to [redacted]'s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]'s specific...

concerns via the Revdex.com. To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator. For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

[redacted] was sent a support message on 10/17/16 which provided the information and steps necessary to close the account. We suggest that she contact us via our support messaging system with any additional questions.

We sincerely apologize for the delay in responding to [redacted]’s complaint.  The content of this complaint pertains to information specific to [redacted]’s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and...

our Privacy Policy, we are unable to respond to [redacted]’s specific concerns via the Revdex.com.  To obtain a satisfactory resolution, we encourage the customer to contact us directly. If the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator. For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Thank you! We are glad that the issue was resolved.