Simple

The content of this complaint pertains to information specific to [redacted] relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted] specific concerns via the...

Revdex.com. All account closures are done in accord with our Account Agreement, but we are unable to share specific details as to why an account was closed.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

The content of this complaint pertains to information specific to [redacted]'s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]'s specific concerns via the Better...

Business Bureau.
To obtain a satisfactory resolution, we encourage the customer to contact us directly. If [redacted] is not satisfied with her communications with us directly, we encourage her to seek arbitration by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/. These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator.
For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Complaint: [redacted]
I am rejecting this response because: this is a non answer as to why your customer service persons are not allowed to give information over the phone about my account. I did call and ask but was told they don't know so WHY should I call again? Maybe you should hand write me a letter regarding it then or get some customer service skills and pick up the phone and call me so we can talk since apparently the number on your app is not correct. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have done as they request already.  They make it impossible to reach them.
Sincerely,
[redacted]

[redacted]’ account was locked for security reasons. On 12/15/16 the account was fully unlocked and his funds made available.

The content of this complaint pertains to information specific to [redacted] relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted] specific concerns via the...

Revdex.com. All account closures are done in accord with our Account Agreement, but we are unable to share specific details as to why an account was closed.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

The content of this complaint pertains to information specific to [redacted]’s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]’s specific concerns via the Better...

Business Bureau.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Complaint: [redacted]
I am rejecting this response because: This has still not been resolved.  I have filed a formal complaint with CFPB today.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  My issue is unresolved and Simple remains in control of my funds against my will, using an account in my name open against my will.Sincerely,[redacted]

We are in the process of resolving this issue with the customer.

The content of this complaint pertains to information specific to [redacted]’s relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted]’s specific concerns via the...

Revdex.com. However, all actions taken were for security reasons and Simple has worked with [redacted] to resolve the issue.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Complaint: [redacted]
I am rejecting this response because: they have provided no help or information and I still have not received my $300 back.
Sincerely,
[redacted]

This complaint was submitted on 1/15 prior to the customer resolving the issue with one of our Customer Relations agents that same day.

Complaint: [redacted]I am rejecting this response because: I have contacted Simple directly multiple times, on multiple occasions, and they have told me that they can't give me phone support nor can give me email support. Sincerely,[redacted]

We apologize for the imprecise wording of our last response. The situation had been resolved from a financial perspective, and as [redacted] acknowledges, we are unable to address specifics via the Revdex.com. We suggest that further inquiries be made via either our Customer Support line or our support messaging system.

Complaint: [redacted]
I am rejecting this response because: my complaint does not require the transmission of financial information.  My complaint is in regards to a low level of service.
Sincerely,
[redacted]

The content of this complaint pertains to information specific to [redacted]’s relationship with Simple. Due to financial privacy regulation and our Privacy Policy, we are unable to fully respond to [redacted]’s specific concerns via the Revdex.com. Our customer relations team is in the process...

of resolving the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I've been able to work directly with Simple.Sincerely, [redacted]